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Product unsealed and used
My overview for sisley.com Product arrived unsealed and used. Reported the difficulty to Sisley and acquired response they now not seal merchandise. I wrote again to Sisley and referred to as them and left a voicemail however nobody referred to as me or replied to my electronic mail. I'm not ready to spend that a lot cash for a used product in future particularly one which arrived used. Very poor communication and repair. I subsequently bought one other one from Harrods who assured me their inventory was sealed. When it arrived the Harrods product was not sealed. I now have two merchandise each unsealed and one used. Over £400 wasted for my part. If Sisley now not seal their merchandise I can't be buying Sisley sooner or later. Replace 23 March 2023Agreed to a full refund after they acquired the product again which was 10 days in the past within the situation it was acquired which was unsealed. I've to pay my very own postage which was £8.95. Have emailed them 3 occasions and acquired one holding reply. They've now closed my Sisley account and I've misplaced the £17 rewards I earned buying merchandise from them. It seems I solely have two choices open to me which is increase a chargeback with my bank card underneath part 75 or instigate authorized motion to get well the funds. Very upset in Sisley and the way they've acted and it’s their determination to now ship out merchandise unsealed which sadly they might have been used returned and despatched out the product to a different buyer. Keep away from this firm. I spent some huge cash with them over time and that is how they act. Disgraceful.No Results Found
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{{{reviewBody}}}Introduction
Sisley is a renowned luxury skincare and makeup brand that has been catering to the beauty needs of customers worldwide since its establishment in 1976. With a focus on botanical ingredients and scientific innovation, Sisley offers a wide range of high-quality products designed to enhance and improve the health and appearance of the skin. Their commitment to excellence and sustainability has made them a trusted name in the beauty industry.
Pros and Cons
- Pros:
- Extensive range of skincare and makeup products for various skin concerns
- Utilizes botanical ingredients and scientific research for effective results
- Luxurious packaging and exceptional product quality
- Environmentally conscious with a commitment to sustainability
- Offers detailed product information and usage instructions
- Cons:
- Higher price range compared to some other skincare brands
- Availability may be limited in certain regions
User Experience
Sisley.com provides a seamless online shopping experience with its user-friendly interface and intuitive navigation. The website is visually appealing and showcases their products in an organized manner, making it easy for customers to find what they're looking for. The search function allows users to quickly locate specific products or browse through different categories effortlessly. Additionally, the responsive design ensures a smooth user experience across various devices.
Pricing and Value for Money
While Sisley products fall into the luxury price range, their superior quality and effectiveness make them a worthwhile investment for those seeking exceptional skincare and makeup. The brand's focus on using high-quality botanical ingredients and their commitment to research and development ensures that customers are getting products that deliver visible results. Although the prices may be higher than some other brands, the value for money lies in the long-term benefits and the luxurious experience Sisley products offer.
Customer Service
Sisley.com prioritizes customer satisfaction by providing attentive and personalized customer service. Their knowledgeable and friendly customer support team is available to assist with any inquiries or concerns regarding product selection, usage, or order tracking. Customers can reach out to them through various channels, including phone and email, ensuring prompt and reliable assistance.
Product Quality and Selection
Sisley is renowned for its exceptional product quality. Each formulation undergoes rigorous testing and relies on botanical plant extracts and scientific research to deliver effective and visible results. Their product selection is vast and caters to a wide range of skincare concerns, including anti-aging, hydration, brightening, and more. Additionally, Sisley offers a comprehensive range of makeup products, including foundations, lipsticks, mascaras, and eyeshadows, ensuring customers can achieve a complete and flawless look.
Website Usability
The Sisley website is designed with user convenience in mind. The intuitive layout and well-organized categories allow for effortless browsing and product exploration. Detailed product descriptions, ingredient lists, and usage instructions are provided, empowering customers to make informed purchasing decisions. The website also features a useful search function, allowing customers to locate specific products or quickly filter their searches based on criteria such as skin type or concern. Overall, the website's usability enhances the shopping experience.
Returns and Exchanges
Sisley.com understands that customers may need to return or exchange products due to various reasons. They have a well-defined return policy that allows customers to return unopened and unused products within a specified timeframe for a refund or exchange. The brand strives to ensure customer satisfaction and aims to resolve any issues related to returns or exchanges promptly and fairly.
Promotions and Discounts
Sisley occasionally offers promotions and discounts on their website, allowing customers to avail themselves of products at reduced prices or receive complimentary gifts with their purchases. These promotions may include limited-time offers, holiday sales, or exclusive discounts for loyal customers. Customers can stay updated on these promotions through the website or by subscribing to the brand's newsletter.
Reputation
Sisley has built a strong reputation as a trusted brand within the beauty industry. Their devotion to research, expertise in botanical ingredients, and commitment to sustainability have earned them a loyal customer base. The brand's emphasis on quality and the visible results their products deliver have solidified their position as a leader in the luxury skincare and makeup market.
Payment Options
Sisley.com provides customers with a range of secure payment options, offering flexibility and convenience. These options may include credit card payments, such as Visa, Mastercard, and American Express, as well as alternative payment methods like PayPal. By offering multiple payment choices, Sisley ensures that customers can complete their purchases using their preferred method.
Loyalty Programs
Sisley offers a loyalty program that rewards customers for their continued support. The program may include benefits such as exclusive discounts, early access to new product launches, personalized recommendations, and special gifts. Customers can enroll in the loyalty program through the website or by contacting customer support for further details.
Customer Reviews
Customer reviews and testimonials play an important role in guiding potential customers' purchasing decisions. Sisley.com allows customers to leave reviews and ratings for products they have purchased, providing valuable insights into the effectiveness and user experience of the products. These reviews contribute to the overall transparency of the brand and help customers make informed choices.
Community Involvement
Sisley is actively involved in community initiatives and charitable endeavors. They may support organizations that focus on environmental conservation, women empowerment, and social welfare. By engaging in such activities, Sisley demonstrates their commitment to making a positive impact beyond the beauty industry.
Shipping and Costs
Sisley.com offers reliable and efficient shipping services to customers worldwide. The website provides detailed information regarding shipping costs, delivery times, and tracking options. Shipping rates may vary depending on the destination and total order value. Sisley strives to process and dispatch orders promptly to ensure timely delivery, and they work with reputable shipping partners to ensure packages arrive safely at their intended destinations.
Overall, Sisley.com delivers an exceptional customer experience, offering high-end skincare and makeup products, personalized customer service, and a user-friendly website. With their emphasis on botanical ingredients, scientific research, and sustainability, Sisley has established itself as a trusted and reputable brand in the beauty industry.