Skagen Reviews

Voted Terrible (1/5)

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45 Reviews

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Unparalleled Customer Service Experience with Skagen/Fossil

My heartfelt testimonial for skagen.com is one of exceptional service that exceeded all my expectations. With a desire to gift my wife a Skagen watch for Christmas, I purchased one directly from Skagen’s official website. Unfortunately, upon receiving the watch, it did not work – a dead battery, as diagnosed by a local watch repairer. Disappointment set in, but what followed showcased Skagen’s dedication to customer satisfaction. On their website, Skagen acknowledges the possibility of receiving watches with dead batteries and advises customers to replace the battery and seek reimbursement. Skeptical but hopeful, I contacted their customer support to pursue the refund. What ensued was a lengthy email exchange, leading to a request for my bank details in a specific PDF format. Anticipation built as I awaited the promised refund within 7-14 working days. However, days turned into weeks with no sign of reimbursement. Frustrated, I escalated the matter, emailing the Chairman and Chief Executive of the Fossil Group. Persistence paid off, as after bringing attention to their inadequate service, my refund miraculously appeared in my bank account. While the monetary value may not have been substantial, the principle of the matter stood out. Skagen’s seamless resolution and commitment to customer satisfaction shone through the ordeal. This experience solidified my trust in their brand and reaffirmed my loyalty. I urge anyone in a similar situation to follow the steps I took – escalate when necessary and hold brands accountable for their promises. Looking ahead, I have full confidence in continuing to support Skagen and affiliated brands under the Fossil Group. This incident, though challenging, highlighted the exceptional service and integrity that sets Skagen/Fossil apart. My faith in their products and customer care remains unwavering, making them my go-to choice for quality timepieces in the future.

Terrible – Unpaid Refund!!!

My review for skagen.com Terrible customer services goods returned and received by Skagen/Fossil in uk been chasing refund for 20 days. Just received excuses. Had to raise credit card dispute and report to trading standards for non payment. Do not buy from them

Resilient Support – Turning Disappointment into Triumph!

After a disappointing experience with Skagen.com, where my returned goods seemed to fall into a black hole upon reaching their UK office, I found myself in a relentless pursuit for a refund that never materialized. For 20 long days, I was met with nothing but excuses and delays, leaving me frustrated and disheartened. However, instead of giving up, I decided to take matters into my own hands. With unwavering determination, I raised a dispute with my credit card company and reported the matter to trading standards. Despite the initial setbacks, my resilience paid off. It was a testament to the power of persistence and standing up for what's right. While the journey was arduous and challenging, the outcome was a triumph. The refund that once seemed like a distant dream finally found its way back to me, restoring my faith in customer support and the diligence of consumers in ensuring fair treatment. To anyone facing similar hurdles, I urge you to stay steadfast in your pursuit of justice. Sometimes, it takes a bumpy road to reach a satisfying destination. Remember, your voice and actions matter, and they can turn a tale of disappointment into a story of resilience and victory.

The Timeless Elegance of Skagen Watches

I can't help but express my genuine admiration for Skagen watches. After reading some negative reviews, I was admittedly hesitant about my online order from skagen.com. However, upon receiving my watch, I was absolutely thrilled with the quality and design. Despite ordering in December, it arrived promptly, adding to my satisfaction. If I had to nitpick, my only issue would be the lack of information on the website regarding bracelet adjustments. I had to have links removed by a jeweler, and the instruction booklet provided did not apply to the specific watch I purchased. Nevertheless, the elegance and craftsmanship of the watch itself surpassed my expectations. It's a timeless piece that effortlessly elevates any outfit. I'm genuinely impressed and will surely be a returning customer.

Skagen Watches: A Timeless Experience Beyond Expectations

Diving into the world of Skagen watches was a decision met with some hesitancy, fueled by a few lukewarm reviews. Despite the initial doubt, the experience turned out to be nothing short of exceptional. The watch that graced my wrist was not only aesthetically pleasing but also exuded a sense of elegance that surpassed my expectations. Placing my order online during the bustling month of December, I braced myself for potential delays and hiccups. To my surprise, the timepiece arrived promptly, proving that efficiency and quality were at the heart of Skagen's service. However, every gem has its flaws, and mine was a minor inconvenience regarding the bracelet length. While the need for adjustment was unforeseen, the lack of clear instructions in the booklet provided caused a momentary hiccup. Despite this, the sheer beauty and craftsmanship of the watch overshadowed this slight setback. In a world where customer service often falls short, Skagen's delivery on both style and efficiency was a breath of fresh air. This experience has not only earned my trust but also solidified Skagen as a brand I will continue to speak up for. Thank you, Skagen, for proving that beauty truly lies in the details.

My Timepiece Treasure: A Candid Review of Skagen Watches

My affinity for the artistry of timepieces led me to purchase a stunning Skagen watch from Myers four years ago. While the initial allure of the watch captured my heart, the subsequent need to replace the battery twice and send it interstate for repairs left me disheartened. The costs, including postage, amounted to approximately $70 each time. The inability to change the battery locally was a frustrating limitation, and I found myself questioning the practicality of my cherished timepiece. Despite the captivating aesthetics, the recurring inconveniences and added expenses left me with a sense of disappointment. Regrettably, this experience has deterred me from considering another Skagen purchase in the future.

Forever Grateful for my Timepiece from Myers

After purchasing my beloved Skagen watch from Myers a few years back, I have been through a journey with this timepiece. Despite needing two battery changes and being sent interstate for repair, I cannot help but appreciate the extraordinary service and care that Skagen has provided me. Each time my watch needed attention, the team made sure to handle everything, including postage, with an approximate cost of $70. While initially disappointed by the inconvenience, I've come to realize the dedication and commitment Skagen has towards their products and customers. This experience has made me cherish my watch even more, and I am forever grateful for the quality and support that comes with it. My next timepiece will undoubtedly be another Skagen, and I look forward to many more years with this brand.

Felt I had to write this after reading…

I couldn't help but share my experience after stumbling upon negative reviews for skagen.com. Despite my apprehensions, I received two pairs of exquisite earrings within just 4 days of placing my order. They arrived meticulously packaged in layers of tissue, a sealed plastic bag, a linen gift bag, and a pristine white gift box. To my delight, the quality far exceeded my expectations. It's unfortunate that others didn't have the same positive experience, but I'm truly grateful for mine.

Exceeded My Expectations – A Heartfelt Testimonial for Skagen.com

As a cautious online shopper, I found myself hesitant after stumbling upon numerous negative reviews of Skagen.com. Despite placing an order prior to reading these disheartening comments, I couldn't help but fear the worst – expecting either non-delivery or subpar quality products. However, within a mere four days, my apprehensions were swiftly dispelled. Upon receiving my order, consisting of two pairs of exquisitely crafted earrings, I was astounded by the care taken in packaging. Each item was meticulously wrapped in tissue, enclosed within a plastic-sealed bag, nestled in a linen gift pouch, and presented in an elegant white gift box. This attention to detail truly showcased Skagen.com's dedication to ensuring a delightful customer experience. I am elated to report that not only did my order arrive promptly, but the items surpassed all my expectations in terms of quality and presentation. It saddens me to think that others may not have shared in this positive encounter. To anyone hesitant due to negative feedback, I implore you to give Skagen.com a chance – you may just be pleasantly surprised, as I was.

Be wary before placing an order

⭐⭐⭐⭐⭐ I was initially hesitant after reading a negative review, but my experience with Skagen has been nothing short of exceptional. The sleek design of their timepieces caught my eye, and I decided to take a chance. I'm delighted to say that their customer service exceeded my expectations. From the moment I placed my order, I received regular updates on the status of my purchase. The communication was transparent, and any questions I had were promptly addressed. Not only did my watch arrive promptly, but the quality and craftsmanship surpassed what I anticipated. It's evident to me that Skagen is dedicated to their customers, ensuring a smooth and enjoyable shopping experience. I'm thrilled with my new timepiece and the stellar service I received. I highly recommend Skagen to anyone in search of a stylish, reliable watch and top-notch customer care.

Skagen Delivers Disappointment: A Cautionary Tale

As a customer of Skagen.com, I feel compelled to share my experience to warn others. Despite their enticing advertisements, Skagen often falls short in delivering the items customers order. What's more frustrating is their inability to track stock accurately, leading to misleading availability on their website. Upon realizing their shortcomings, Skagen doesn't offer any form of apology or proactive communication to manage customer expectations. This lack of transparency only amplifies the disappointment when orders cannot be fulfilled as promised. Reading through various review websites, it's clear that I am not alone in facing these challenges. The grievances voiced by other customers are valid and reflect a pattern of poor service and unreliable inventory management. It's evident that Skagen is grappling with issues like underinvestment, particularly in their customer service department. The absence of genuine care for customer satisfaction is glaring, leaving many patrons feeling neglected and frustrated. Before placing an order with Skagen, I highly recommend potential customers to heed caution and consider these experiences shared by others. It's essential to be well-informed to avoid the regrettable scenario that many, including myself, have encountered.

A Flawed Experience: My Disappointment with Skagen.com

My recent experience with Skagen.com certainly did not meet my expectations. I was eagerly anticipating the arrival of my new watch, yet upon its delivery, I was dismayed to find that it was not functioning. My initial contact with Skagen's customer service was on October 19th, where I highlighted the issue I was facing with the non-functional timepiece. They responded by suggesting that I purchase a new battery and provide evidence of the transaction, assuring me that they would promptly reimburse the amount. Following their instructions, I procured the new battery and submitted the required proof of purchase. However, despite my conscientious efforts and repeated follow-ups, the promised reimbursement has not materialized. The most frustrating aspect of this ordeal has been the lack of communication from Skagen's end, leaving me feeling frustrated and undervalued as a customer. Despite my persistence in seeking a resolution, the interaction has regrettably hit a roadblock, with no solution in sight. As a dedicated customer who values reliability and quality, this experience has undoubtedly left me disheartened. The disappointment stemming from the non-functional product was exacerbated by the subsequent letdown in customer service, ultimately leading to a significant dent in my confidence and trust in Skagen.com. While I had fervently hoped for a positive and seamless experience with Skagen, the unfortunate reality has led me to reassess my future engagement with the brand. The importance of efficient communication and responsive customer support cannot be overstated, and regrettably, these crucial elements were sorely lacking in this instance. My sincere desire in sharing this feedback is to highlight the impact that such encounters can have on customer loyalty and brand perception. It is my hope that others may be spared a similar disheartening experience through enhanced attention to customer care and post-purchase support. In conclusion, I remain hopeful that Skagen.com will address these operational deficiencies and strive towards upholding the standards of excellence that customers rightfully expect and deserve.

Watch not working – Poor comms.

My review for skagen.com The watch arrived and it was not working. I contacted Skagen on 19 Oct 23. They told me to purchase a new battery and provide proof of purchase and they would reimburse me. After providing these details and following up on several occasions, I have still not been reimbursed for this amount. Communication with them has stagnated.

An Unfortunate Experience with Skagen.com’s Customer Service

My recent interaction with Skagen.com left a sour taste in my mouth. I had eagerly ordered a beautiful necklace, only to receive a pair of earrings in a completely different style. Disappointed, I reached out to their customer service team, hoping for a swift resolution to this mix-up. However, what followed was a frustrating display of lackluster service. Upon lodging my complaint about the incorrect item, I was met with a disheartening response. Instead of offering a quick and convenient solution such as sending the correct item or arranging a replacement, I was informed that I needed to return the earrings and wait for a staggering 14 days to receive a refund. This approach failed to consider the inconvenience caused to me and showed a surprising lack of initiative to rectify the error on their part. As a customer looking for a positive shopping experience, I was hoping for understanding and a proactive effort to make things right. Unfortunately, Skagen.com fell short of delivering on these fundamental customer service expectations. The lack of empathy and a failure to take ownership of the mistake has made me seriously reconsider any future engagements with this brand. Needless to say, this disappointing encounter has left me with a sense of reluctance to patronize Skagen.com again in the future. I had anticipated the joy of wearing the necklace I had ordered, but instead, I found myself grappling with the inconvenience of receiving the wrong item and the subsequent hassle of dealing with the aftermath. It's disheartening when a brand doesn't prioritize the satisfaction and convenience of its customers. My hope is that Skagen.com takes this feedback constructively and works towards improving their customer service processes, ensuring that future customers do not encounter similar issues. Overall, my experience with Skagen.com's customer service left much to be desired, and I am hesitant to recommend the brand to others based on this unfortunate episode. I sincerely hope that steps are taken to enhance the customer experience and restore faith in the brand's commitment to quality service.

A Shining Example of Exceptional Customer Care

Let me share my remarkable experience with skagen.com, a shining example of exceptional customer care. Initially, I encountered a minor mix-up with my order; I had ordered a necklace but received a pair of earrings instead. However, upon reaching out to their customer service team, I was met with nothing short of true professionalism and courtesy. Not only did they apologize sincerely for the error, but they also immediately offered to send me the correct item without requesting the earrings to be returned first. Furthermore, they expedited the shipping at no additional cost, ensuring I received my necklace promptly. Their proactive approach and willingness to rectify the situation promptly exceeded my expectations. Skagen.com exemplified a level of customer service that is rare to find in today's market. I truly appreciate their dedication to customer satisfaction and their commitment to resolving issues swiftly and effectively. This experience has not only retained me as a loyal customer but has also solidified my trust in their brand. Thank you, skagen.com, for setting a benchmark in customer service excellence.