"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content." Read More
Skinceuticals.com is an online store that provides high-quality and science-based skincare products. The company was founded in 1997 by dermatologist Dr. Sheldon Pinnell, who created an approach to skin health that combined cutting-edge skincare technology with clinical research. Skinceuticals.com sells a wide range of products, including cleansers, toners, moisturizers, serums, and sunscreens.
Pros and Cons
Pros:
- Science-based skincare products
- Wide range of products available
- User-friendly website that is easy to navigate
- Free shipping on all orders
- Skincare professionals available to answer questions
Cons:
- Some products may be expensive
- Limited information about the company and its history on the website
User Experience
The Skinceuticals.com website is intuitive and easy to use. The home page features clear navigation tabs that make it simple to find products based on skin type, concerns, and desired results. Customers can filter their searches by category, price, and popularity. Product pages feature detailed descriptions and ingredient lists, as well as customer reviews to help shoppers make informed decisions.
Pricing and Value for Money
Skinceuticals.com offers products at a range of price points. While some items may be expensive, many customers feel that they are worth the investment due to their high quality and effectiveness. The company offers free shipping on all orders, which can save customers money in the long run.
Alternatives
Some alternatives to skinceuticals.com include:
- Paula's Choice Skincare
- The Ordinary
- Drunk Elephant
- Clinique
Customer Service
Skinceuticals.com offers customer service through a toll-free phone number and an online contact form. The company employs skincare professionals who can provide advice and answer questions about products. Customer service hours are Monday through Friday, 6am to 6pm PT.
Product Quality and Selection
Skinceuticals.com offers a wide selection of high-quality skincare products. Products are created using the latest scientific research and ingredients, and many have been clinically tested for effectiveness. Popular products include the C E Ferulic serum, the Hydrating B5 gel, and the Physical Fusion UV Defense sunscreen.
Website Usability
Skinceuticals.com features a clean and easy-to-navigate website. The home page is well-organized and features helpful navigation tabs that make it simple to find products. Product pages are detailed and include information on ingredients, usage, and benefits. The website also has a blog with informative articles on skincare.
Returns and Exchanges
Skinceuticals.com allows customers to return or exchange products within 30 days of purchase. Products must be unopened and in their original packaging. Customers are responsible for the cost of return shipping unless the item was received damaged or defective.
Promotions and Discounts
Skinceuticals.com occasionally offers promotions and discounts on its products. These may include free samples with purchase or discounts on select products. Customers can sign up for the company's email newsletter to be notified of any promotions.
Reputation
Skinceuticals.com has a strong reputation for providing high-quality skincare products that are backed by scientific research. The company has been featured in numerous beauty publications and has many devoted fans.
Payment Options
Skinceuticals.com accepts payment via credit card, PayPal, and Apple Pay.
Loyalty Programs
Skinceuticals.com does not currently offer a loyalty program.
Customer Reviews
Customer reviews on skinceuticals.com are overwhelmingly positive. Customers rave about the effectiveness of the products and the knowledgeable customer service team. Negative reviews are rare and usually relate to issues with shipping or packaging.
Community Involvement
Skinceuticals.com partners with various organizations to provide skincare education and support. The company also supports research on skin cancer prevention and awareness.
Shipping and Costs
Skinceuticals.com offers free standard shipping on all orders. Expedited shipping options are available at an additional cost. Orders are typically processed within 1-2 business days, and shipping times vary based on location.
Review Description: I have returned an item and it shows they received it on Dec 22nd. Today is the 18th of Jan and they won't answer the phone, take 4 days to reply to my emails with more questions about info I have already provided. It's clear they are just taking their time to not refund me. First time I have had problems to get my money back. Worst customer service ever.
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Reviewer Name: Johnny Nguyen
Review Submission Date: 2022-12-15
Review Title: Worst customer service ever DONT DO BUSINESS WITH THEM
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Review Description: Worst customer service ever, they will lie about the refund process, one customer representative will tell you that you need to wait 1-8 business days for refund to be issued, after 8 days you call back and the other customer representative will tell you that you being misinformed and they don't know what is the timeframe for your refund. better buy somewhere else this company is rubbish
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Reviewer Name: TW
Review Submission Date: 2022-12-03
Review Title: Ordered c-serum and paid for next day…
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Review Description: Ordered c-serum and paid for next day delivery. Received email from them with a delivery date two days out. Ordered arrived 5 days later, brown and oxidised. They either sent me oxidised c serum or the delivery they used caused the serum to sit with carrier for 5 days (hot truck or wherehouse) and oxidise.I am not happy!
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Reviewer Name: Kristina Gormley
Review Submission Date: 2022-11-11
Review Title: Scam
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Review Description: I ordered a product and received an email to say it had been delivered.This was not the case, a downright lieI contacted them via mugler and a rep got back saying i could get a refund.I said yes but am awaiting a response.Terrible customer service this is a scam,do not purchase from this company
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Reviewer Name: Anon.
Review Submission Date: 2022-10-06
Review Title: Awful customer service
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Review Description: My order was never delivered and they are not processing a refund. I even have proof that it is with the courier. I have called several times and written several emails which keep getting ignored. Do not shop here Useless customer service
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Reviewer Name: Buttercup
Review Submission Date: 2022-09-17
Review Title: Phloretin CF
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Review Description: Have used SkinCeuticals for many years. Tried Phioretin CF for the first time September 2022. Reacted very badly to the product. Red, swollen blistered skin. Bought the product directly from the company. Awaiting a response. My review rejected by their website. I included a picture of my red, swollen blistered forehead. Would suggest reviewing this product on other websites before buying and a patch test at the very least.
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Reviewer Name: Francesca M
Review Submission Date: 2022-05-19
Review Title: Unacceptable customer service
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Review Description: Unacceptable customer service, especially for such a premium brand.Sent a product back almost two months ago and still have new news.I've asked 4 times what's the process to raise a complaint and they purposefully ignore my question.Their products might be good but just hope you never need their customers service.
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Reviewer Name: eva Longaz
Review Submission Date: 2022-04-27
Review Title: False Advertising, Poor customer care
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Review Description: they do not honour their special offers, I spent £180 on a beauty set and did not get my gift with purchase which was included in the deal. I tried contacting customer care but was fobbed off. False Advertising and poor customer care.
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Reviewer Name: Billy
Review Submission Date: 2022-01-31
Review Title: Useless customer service.
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Review Description: I ordered a product to be delivered before Christmas, it didn't arrive and I had no explanation as to why. 3 emails, 2 phone calls and 6 weeks later I still don't have the product! Called again to ask for a refund to be asked to confirm whether I have received the product or not? Told it'll be 48 hours to receive a refund but I'm not holding my breath.
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Reviewer Name: GRANT GARDNER
Review Submission Date: 2021-09-08
Review Title: They stink
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Review Description: They stink. The Emollience moisturizer is goopy, heavy and slippery. Not a good product.