Users Voice for Skinstore

12% users rated Terrible
7% users rated Poor
9% users rated Average
10% users rated Very Good
62% users rated Excellent
Pie Chart Review Representation for Skinstore
Skinstore Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 31 Dec 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3.8 5 4.2 3.6 3.7 5
Nov 2022 3.7 1 3.9 5 5 5
Dec 2022 5 5 5 1.8 5 5
Jan 2023 5 4.9 3.1 5 2.7 5
Mar 2023 3.6 3 5 3.4 3 1
Line Chart for Rating of peer stores

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Detailed Skinstore Review by

Introduction

SkinStore.com is an online retailer that provides customers with high-quality skincare products. They offer a range of brands, including some of the biggest names in beauty, and pride themselves on their customer service and product offerings. In this editorial review, we'll examine the pros and cons of shopping with SkinStore.com, discuss the user experience, pricing and value for money, and more.

Pros and Cons

Pros:
  • Wide selection of products from a variety of brands
  • Free shipping on most orders
  • Detailed product descriptions and customer reviews
  • Simple and user-friendly website design
Cons:
  • Some products can be relatively expensive
  • Shipping costs can be high for certain products
  • No loyalty program currently available

User Experience

The SkinStore.com website is well-designed, easy to navigate, and offers detailed product information. The search function is efficient and the filters make it easy to find products based on specific needs. Additionally, the site also features detailed product descriptions and customer reviews, which can help shoppers make informed decisions about their purchases.

Pricing and Value for Money

SkinStore.com offers a range of products at various price points. While some items can be relatively expensive, the website often has sales and discounts that can lower the price. Additionally, the site offers free shipping on most orders, which can add to the value for money.

Alternatives

Some alternatives to SkinStore.com include Sephora.com, Ulta.com, and Dermstore.com.

Customer Service

SkinStore.com is known for its excellent customer service. The company offers a live chat function, as well as a phone number and email address for customer support. Additionally, the site has a detailed FAQ section that provides answers to common questions.

Product Quality and Selection

SkinStore.com offers a wide selection of high-quality skincare products, including some of the biggest names in beauty. Products are organized by skin type and concern, making it easy to find exactly what you need.

Website Usability

The SkinStore.com website is user-friendly and easy to navigate. The site has a clean, modern design and loads quickly. Additionally, the search and filtering functions make finding products easy.

Returns and Exchanges

SkinStore.com has a simple return policy. Customers can return items within 30 days for a full refund or exchange.

Promotions and Discounts

The website often features sales and discounts on products, as well as free gifts with certain purchases. Additionally, the site features a "Sale" section where customers can find reduced-price items.

Reputation

SkinStore.com has a solid reputation for providing high-quality skincare products and excellent customer service.

Payment Options

SkinStore.com accepts several payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

As of this writing, SkinStore.com does not offer a loyalty program.

Customer Reviews

The SkinStore.com site features detailed customer reviews for many of the products they sell. These reviews can be incredibly helpful when deciding which product to purchase.

Community Involvement

SkinStore.com does not appear to have a significant presence in the community or donate to any particular charities or causes.

Shipping

SkinStore.com offers free shipping on most orders. However, some products may have a shipping fee. Orders typically ship within 1-2 business days.

Costs

While some products can be relatively expensive, SkinStore.com often has sales and discounts that can help reduce the cost. Additionally, the website offers free shipping on most orders.

Skinstore Recent User Reviews

User Rating

5 stars

56

4 stars

21

👤

Reviewer Name: Renee

Review Submission Date: 2023-01-31

Review Title: Online Easy
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Review Description: Online EasySo far I am very pleased with the price and ease of online ordering. Once delivery has been made, I may increase this to 5 sta5rs.

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Reviewer Name: Indraja

Review Submission Date: 2023-01-30

Review Title: I am a first time customer and I wasn’t…
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Review Description: I am a first time customer and I wasn’t able to use any 1st timer coupons! They didn’t apply to any products I ordered! Disappointed that despite spending 275$ I got no discount

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Reviewer Name: John O.

Review Submission Date: 2023-01-30

Review Title: Great Range of Products
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Review Description: SkinStore offers a great range of products, and they frequently have sales on highly sought-after, top brands. Highly recommend!

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Reviewer Name: Micky

Review Submission Date: 2023-01-29

Review Title: I have ordered 4 times product on your…
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Review Description: I have ordered 4 times product on your website only to receive email stating you no longer carry product. You should update your website so I don’t try to order the arcona eye dew again.

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Reviewer Name: Nancy

Review Submission Date: 2023-01-29

Review Title: great experience
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Review Description: great experience, I was in such a hurry and SkinStore made everything easy to find.I love my SkinCeuticals!

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Reviewer Name: Natavia

Review Submission Date: 2023-01-29

Review Title: Some coupons do not work
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Review Description: Some coupons that are advertised do not actually work. I am a new customer and signed up for both email and text and could not use the coupons specified for new customers so I unsubscribed.

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Reviewer Name: Stephanie

Review Submission Date: 2023-01-27

Review Title: Cancelled order with no help
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Review Description: I placed an order, was cancelled with no explanation. I went to ask why through customer service and they would not help me with out an account number. I gave them the order number but that seems to not be enough. Now I have to go make sure my card wasn't charged. Customer service was not very helpful. I will spend my money elsewhere going forward.

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Reviewer Name: Alison

Review Submission Date: 2023-01-26

Review Title: Bait and switched on the discount code
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Review Description: Bait and switched on the discount code! Really hate it when companies do that. We will see if the delivery is timely and products performance remains to be seen.

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Reviewer Name: Kris

Review Submission Date: 2023-01-26

Review Title: Conned into paying full price
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Review Description: It was advertised I would get 20% off by signing up for text messages. I signed up and then went through the hassle of creating an account just to use the 20 percent off and then I didn’t qualify. Very frustrated. Honestly not sure if I will buy from this company again.

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Reviewer Name: Janet

Review Submission Date: 2023-01-26

Review Title: A little confusing
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Review Description: A little confusing. Want to order BeautyStat Vit C and eye cream but had to jump through hoops to place an order. Then said I would get $10 back but that was a joke. Opted out of that offer.