Users Voice for Sleepgram

26% users rated Terrible
14% users rated Poor
1% users rated Average
3% users rated Very Good
56% users rated Excellent
Pie Chart Review Representation for Sleepgram
Sleepgram Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 22 Sep 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 1.3 1 1.4 4.7 4.3
Nov 2022 4.3 1.4 5 1.1 4.2 2.4
Dec 2022 5 5 2.2 5 5 5
Jan 2023 5 1.4 5 1.3 3.3 1.7
Mar 2023 3.7 1.3 1.3 5 5 5
Line Chart for Rating of peer stores

sleepgram.com

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agoda.com

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lookfantastic.com

Detailed Sleepgram Review by

Introduction:

Sleepgram.com is a mattress and bedding company that offers a wide variety of sleep products such as pillows, sheets, and mattresses. The company prides itself on using high-quality materials in creating sleep products that provide maximum comfort for the user.

Pros and Cons:

Pros:
  • Offers a wide selection of sleep products
  • High-quality materials are used in creating the products
  • Free shipping and returns
  • Customers receive a 100-night sleep trial
Cons:
  • Products are more expensive than those sold by competitors
  • No physical store locations

User Experience:

The website is user-friendly, easy to navigate, and offers plenty of information on each product. Customers can easily find what they are looking for, and the sleep quiz provided on the website helps users find the perfect product based on their preferences.

Pricing and Value for Money:

Sleepgram.com's prices are higher than those of its competitors, but the materials used in creating the products are of high quality. The products come with a 100-night sleep trial, and the company offers free shipping and returns, which makes it a good investment.

Alternatives:

Some alternate bedding companies include Nectar, Purple, and Tuft & Needle.

Customer Service:

The company offers free shipping and returns, and they have a 24/7 customer support team that can be reached through phone, email, or live chat.

Product Quality and Selection:

Sleepgram.com offers a wide selection of products, and they use high-quality materials in creating them. Their products receive great reviews for their design, durability, and comfort.

Website Usability:

The website is clean and easy to use. There’s plenty of information about each product, and customers can easily find what they are looking for. The sleep quiz is also a great addition that helps users find the perfect product.

Returns and Exchanges:

The company offers free returns and exchanges within the 100-night sleep trial. Customers can easily initiate a return or exchange through their website or customer support team.

Promotions and Discounts:

The company offers occasional discounts and promotions, mainly during holidays or special occasions.

Reputation:

Sleepgram.com receives great reviews for its high-quality products and excellent customer service. Customers trust the brand and are satisfied with their purchases.

Payment Options:

Sleepgram.com accepts all major credit and debit cards, as well as PayPal.

Loyalty Programs:

Currently, the company does not offer any official loyalty programs for customers.

Customer Reviews:

Customers rate Sleepgram.com highly for their high-quality products, ease of use, and customer service. They also appreciate the 100-night sleep trial and free shipping and returns.

Community Involvement:

The company does not state any community involvement initiatives on its website.

Shipping and Costs:

Sleepgram.com offers free shipping on all of its products, and they usually arrive within 5-7 business days. Customers can opt for expedited shipping for an additional fee.

Sleepgram Recent User Reviews

User Rating

5 stars

26

👤

Reviewer Name: Susan L Hughes

Review Submission Date: 2023-01-29

Review Title: Fast shipping
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Review Description: Fast shipping, the BEST pillow!

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Reviewer Name: Bill Morrison

Review Submission Date: 2023-01-28

Review Title: Disappointed in Pillow
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Review Description: Kind of not impressed with the pillow. I bought one about 2 years ago and really liked it…still do. Hence why I bought two more. New pillows come vacuum sealed. They are think as pancakes. They give you instructions to fluff in dryer for 10 minutes then set out for 24 hours. Did that…twice. They were very clumpy and flat. They pillows did fluff up, but when you lay down on the pillow, it collapses completely where there is very little support for your head. If you like a super soft pillow, maybe this is for you. I’m disappointed.

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Reviewer Name: Antoinette Ortega

Review Submission Date: 2023-01-23

Review Title: For me to take a chance and buy…
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Review Description: For me to take a chance and buy Sleepgram bedding products was the best choice. I’m a light sleeper. But once I call it a night, I’m out !! Everything I’ve bought so far is like taking a vacation with a great bed. I’ve never felt so relaxed before. Anyone can have a bed but without the right bedding probably wouldn’t sleep good. I sleep GREAT!!! Thanks to Sleepgram: I’m in heaven!!!!!!

👤

Reviewer Name: Watts

Review Submission Date: 2023-01-22

Review Title: I love my pillow so much,I ordered 2…
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Review Description: I love my pillow so much,I ordered 2 Queen today for my brother n wife but didn't get the Queen size pillow cases,please send this was a gift,tu!

👤

Reviewer Name: Rip Van W.

Review Submission Date: 2023-01-17

Review Title: Customize your pillows
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Review Description: Well, my experience is that they are great pillows! You can customize your pillow. Stiff, soft, and real soft. We know have four.

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Reviewer Name: Philip

Review Submission Date: 2023-01-15

Review Title: everything I have ordered has been…
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Review Description: everything I have ordered has been shipped in a timely manner .the fit and feel are topnotch . I will order again .

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Reviewer Name: Gail

Review Submission Date: 2022-12-27

Review Title: Ease of putting sheets on
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Review Description: Fitted sheet way too hard to put on mattress. Very difficult and disappointing.

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Reviewer Name: Don Mussaw

Review Submission Date: 2022-12-27

Review Title: This pillow is NOTHING like the ad…
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Review Description: This pillow is NOTHING like the ad says. Its heavy, lumpy and soft, like a 25 year old pillow.

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Reviewer Name: Brooke Sparks

Review Submission Date: 2022-12-20

Review Title: Love the pillows but…
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Review Description: The shipping box came in damaged but the. Pillows were fineI wish you just sold the shell too…. Half my family likes the firm insert and half like the soft only so I end up with a lot of inserts but no shells to put them in….

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Reviewer Name: Tally Kinghorn

Review Submission Date: 2022-12-14

Review Title: I still haven’t received my order that…
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Review Description: I still haven’t received my order that was placed on 11/27. When I emailed customer service, they said it had shipped, but it hadn’t. It took another week for my tracking number to be updated. Item is finally in transit, due on 12/19. I have company coming in a few days, and if I knew it was going to take 3 weeks to get my order, I would have shopped somewhere else. Not happy.