Smartbuyglasses Reviews

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20 Reviews

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In the Contact Lenses Supplier category

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20% users rated Very Good
70% users rated Excellent
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K klant
47 days ago

Despite time delay very accurate and…

My review for smartbuyglasses.nl Despite time delay very accurate and friendly answers through mail.
L Loc Hoang
70 days ago

Affordable Brilliance with a Minor Setback

Embarking on my journey to find the perfect pair of glasses led me to smartbuyglasses.nl. Here, I stumbled upon a pair of sleek Adidas glasses at a price that didn't break the bank. The quality? Impressive, matching the standards of those directly from the Adidas website. However, my enthusiasm was slightly dampened when faced with the need to return my purchase. To my surprise, the return process came with an unexpected cost – around 10 euros for the return label. While this was a minor setback in an otherwise pleasant experience, it did leave me wishing for a smoother, more cost-effective return process. Despite this hiccup, my overall impression of smartbuyglasses.nl remains positive. The blend of affordability and quality truly shines through, making it a destination worth exploring for anyone seeking stylish eyewear without a hefty price tag.
S Stefan Hille
116 days ago

They keep sending me emails

My review for smartbuyglasses.nl They keep sending me emails, asking for feedback, which I did not consent to. Also they filter feedback and only send positive feedback to trust pilot. Such a horny marketing department is robbing my last nerve. The glasses I bought from you are not the most important thing in my life.
R RR
129 days ago

Very good service

My review for smartbuyglasses.nl I had to return the glasses because they didn't fit my head. Package was lost because of the logistics service provider but all the assistence was given from SmartBuyGLasses and it was resolved. Very good after sales service, quick reply's and very polite.
C cem tanyel
173 days ago

huge portfolio, good price/performance & pro-active support

My review for smartbuyglasses.nl The options to choose from are huge with a good price/performance ratio. I have ordered two frames + glasses for my kid, one having the transitions layer, which wasn't usable and got returned without any issues. The amount was also returned quickly. The other frame works well and is of good quality. During the entire time the dialogue with the support team was superb, fast, of high quality and friendly. The shipment of the goods was also good, arriving within a couple of days.
A AG
191 days ago

Delivers what is promised – very enjoyable experience!

My review for smartbuyglasses.nl Great service, Caztille, the customer service agent as well as Pinky, the Exec. Prescription Assistant were so helpful and responded within the hour, when I had questions! New Glasses within a week, for a great price! Love my new glasses and will definitely order again!
M Marvel Junky
270 days ago

Crystal Clear Vision Hindered by Dirty Lens: A Call for Pristine Packaging

Embarking on my journey with smartbuyglasses.nl, I reveled in the beauty and quality of the glasses I received. The fit was impeccable, and the style was undeniably appealing. However, as I eagerly unboxed each pair, a common thread emerged – a disappointment etched on otherwise flawless lenses in the form of fingerprints and stains. While my admiration for the craftsmanship remained unscathed, the blemished lenses left a lingering sense of regret. Each time I donned a pair, my vision was clouded, not by the design or clarity of the glasses, but by the remnants of careless packaging. As I reflect on my experience, I implore smartbuyglasses.nl to take heed and convey my feedback to the factory. Let the lenses sparkle as brightly as the overall experience the brand aims to deliver. Let the meticulous attention to detail extend to the final touch – the pristine cleanliness of the lenses that frame our world. In the light of this valuable feedback, I hope that future customers will unveil their new glasses to a crystal-clear view, unmarred by the vestiges of transit. With this simple improvement, the beauty of smartbuyglasses.nl's products will shine even brighter, captivating wearers from the first glance. May this message serve as a beacon of hope for a future where the allure of the glasses is matched by the flawless presentation upon unboxing, ensuring that every customer can see the world through lenses as pure and unblemished as their aspirations.
E elvira raaijmakers
282 days ago

Great customer care!

My review for smartbuyglasses.nl I had an amazing experience with their service, they were helpful and always responded to me in a professional and timely manner. The sunglasses came to me a lot quicker than I had expected and arrived to me in a good state. Although I won’t be keeping the sunglasses (as the shape wasn’t a perfect fit for me), I will definitely buy from this site again! I highly recommend them!
O Ontevreden klant
284 days ago

From Frustration to Patience: My 5-Month Journey with SmartBuyGlasses.nl

Embarking on a quest for the perfect pair of glasses, I placed my trust in SmartBuyGlasses.nl. Yet, what followed was a rollercoaster of delays and miscommunications that lasted for five long months. The anticipation turned to frustration as my glasses seemed lost in transit, journeying from Hong Kong to the Netherlands without a trace. Despite my growing impatience, the customer service team remained elusive, leaving me in the dark about the whereabouts of my order. It was only after expressing my discontent that the promise of a refund surfaced. However, even this resolution was marred by further setbacks – the alleged reshipment that kept me yearning for the arrival of my long-awaited glasses. In the midst of this tumultuous experience, I learned the value of patience and persistence. While my journey with SmartBuyGlasses.nl was fraught with challenges, it also taught me resilience in the face of uncertainty. Although I would caution others against the pitfalls of delayed deliveries and inconsistent communication, I emerged from this ordeal with a newfound appreciation for the simple joys of receiving a package in the mail. To those considering a purchase from SmartBuyGlasses.nl, I advise a cautious approach and a willingness to navigate any obstacles that may arise. While my journey was far from seamless, it ultimately led me to a place of greater understanding and gratitude.
A Ariela
301 days ago

Jelena’s Exceptional Service Transformed My Shopping Experience

After a recent interaction with Jelena on smartbuyglasses.nl, I can confidently say that she truly went above and beyond to assist me. The journey of my purchase was not a straightforward one, filled with unexpected challenges and complexities. Despite this, Jelena's unwavering dedication, flexibility, and quick responses were a breath of fresh air. Her assistance not only resolved my issues but also made me feel valued as a customer. Thank you, Jelena, for turning what could have been a frustrating experience into a seamless and pleasant one. It's people like you that make all the difference!
E Emanuele Miranducci
350 days ago

Good service for an online shop

My review for smartbuyglasses.nl All in all I have to say that the service was pretty good considering that this is an online shop. I was pleased. Can't complain about the quality of the product. The costumer service also behaved very well in helping me to return a product which I wished to replace.
M Miguel Moreira
382 days ago

Again, a perfect service

My review for smartbuyglasses.nl You know I have been buying many pair of glasses at your shop. It's because it works! Time for a nice bonus on such faithful customer? :)
L Lorenilla
382 days ago

An Exemplary Experience with Smartbuyglasses.nl

I can't help but share my wonderful encounters with smartbuyglasses.nl, now marking my third purchase – each one more delightful than the last. Recently, during the Black Friday extravaganza, I indulged in a sleek pair of sunglasses. However, a minor hiccup arose as the status of my order reverted to its initial state after a few weeks. This small glitch was quickly rectified with the exemplary customer service stepping in promptly. Their transparency shone through when they admitted to receiving the wrong glasses from their supplier and offered to reissue the same or an alternative. Opting for the former, I awaited patiently for my order to arrive – which it did just last week. The quality of the glasses mirrored authenticity, with the prescription lenses expertly crafted to perfection. Despite the unforeseen detour via Hong Kong this time, delivery was swift and hassle-free, circumventing any customs delays. Reflecting on my initial purchase, originating from the UK, where customs duties had to be settled, their seamless reimbursement upon receipt of the invoice underscored their integrity and dedication to customer satisfaction. Smartbuyglasses.nl boasts an extensive array of eyewear choices at fair prices, offering an unrivaled shopping experience. While speed may not be their forte, the wait is undoubtedly worth every moment. For those unconstrained by urgency, I wholeheartedly endorse smartbuyglasses.nl for a fulfilling and honest shopping voyage.
D Debby Leclaire
425 days ago

Good prices and fast personal service

My review for smartbuyglasses.nl The delivery took some more time becauseof the holiday season, but Ellen helped me very good. Gave me updates and very fast responce. Next to the good prices I would recommend also because of the fantastic personal service. Thanks again Ellen!
N nadia garti
445 days ago

Great customer care experience by Ana

My review for smartbuyglasses.nl Ana was very invested in getting me my purchase as it was stuck in customs for a month. Customer care at its finest! Again, thank you Ana and a very merry christmas😊

Introduction:

SmartBuyGlasses.nl is an online eyewear retailer that offers a wide range of glasses, sunglasses, contact lenses, and prescription lenses. With a focus on quality products, affordable prices, and excellent customer service, SmartBuyGlasses.nl has gained a reputation as a trusted online destination for eyewear.

Pros:

  • Extensive collection of eyewear from top brands
  • Competitive pricing and frequent promotions
  • User-friendly website with easy navigation
  • Wide range of payment options
  • Flexible returns and exchanges policy
  • Positive customer reviews
  • Fast and reliable shipping

Cons:

  • Occasional delays in customer service response
  • Limited availability of certain niche brands
  • No loyalty program for returning customers

User Experience:

SmartBuyGlasses.nl offers a seamless and enjoyable user experience. The website's clean and minimalistic design allows for easy navigation, ensuring that users can quickly find their desired eyewear. The product pages provide clear and detailed information, including brand, model, specifications, and customer reviews. The ordering process is straightforward, and customers can easily track their shipments through a dedicated tracking system.

Pricing and Value for Money:

SmartBuyGlasses.nl offers competitive pricing, often providing discounts and promotions that make their eyewear even more affordable. With a wide range of options across various price points, customers can find glasses and sunglasses that fit their budgets without compromising on quality. SmartBuyGlasses.nl also offers a price match guarantee, ensuring that customers get the best value for their money.

Alternatives:

While SmartBuyGlasses.nl is a reliable online eyewear retailer, there are several alternatives available in the market. Some popular alternatives include GlassesUSA, Warby Parker, Zenni Optical, and EyeBuyDirect. Each alternative has its own unique features and strengths, so it is recommended to compare them based on individual preferences and requirements.

Customer Service:

SmartBuyGlasses.nl prides itself on providing excellent customer service. Their customer support team is knowledgeable, friendly, and responsive, aiming to assist customers with any inquiries or issues. However, some customers have reported occasional delays in response times, which can be improved to enhance the overall customer experience.

Product Quality and Selection:

SmartBuyGlasses.nl offers a vast selection of eyewear from reputable brands, ensuring high-quality products. From trendy sunglasses to prescription glasses, customers can find a wide range of styles to suit their preferences. While the selection is extensive, availability of certain niche brands may be limited.

Website Usability:

SmartBuyGlasses.nl boasts a user-friendly website with intuitive navigation. The layout and design are clean, making it easy for customers to browse and find the products they are looking for. The search function allows users to filter their searches based on specific criteria, such as brand, gender, shape, and price range. Overall, the website offers a hassle-free shopping experience.

Returns and Exchanges:

SmartBuyGlasses.nl has a flexible and customer-friendly returns and exchanges policy. If customers are not satisfied with their purchase, they can return the product within a specified time frame for a refund or exchange. The process is relatively straightforward, with clear instructions provided on the website. However, customers are responsible for any return shipping fees, which should be considered when making a return.

Promotions and Discounts:

SmartBuyGlasses.nl frequently offers promotions and discounts on their eyewear. These can include seasonal sales, limited-time offers, and exclusive discounts for newsletter subscribers. Customers can take advantage of these promotions to save money on their purchases, making SmartBuyGlasses.nl a cost-effective option for eyewear.

Reputation:

SmartBuyGlasses.nl has built a solid reputation as a reliable and trustworthy online retailer. Positive customer reviews highlight their commitment to product quality, efficient shipping, and responsive customer service. With a strong reputation in the eyewear industry, customers can have confidence in their purchases from SmartBuyGlasses.nl.

Payment Options:

SmartBuyGlasses.nl accepts a wide range of payment options, including major credit cards, PayPal, Klarna, and bank transfers. This variety of payment methods ensures that customers can choose the most convenient option for them, making the purchasing process smooth and hassle-free.

Loyalty Programs:

Currently, SmartBuyGlasses.nl does not offer a formal loyalty program for returning customers. While this may be a drawback for some frequent buyers, the competitive pricing and occasional promotions still make it a worthwhile choice in terms of value for money.

Customer Reviews:

Customers have generally expressed satisfaction with their shopping experience on SmartBuyGlasses.nl. Positive reviews often highlight the website's user-friendly interface, wide range of products, reliable delivery, and responsive customer service. These positive reviews contribute to the overall trustworthiness and credibility of SmartBuyGlasses.nl.

Community Involvement:

SmartBuyGlasses.nl actively engages in community involvement by supporting various charitable initiatives. They have partnered with organizations such as Optometry Giving Sight, which provides vision care for underserved communities. Their commitment to making a positive impact in society showcases their dedication beyond just being an online retailer.

Shipping and Costs:

SmartBuyGlasses.nl offers fast and reliable shipping services to ensure timely delivery of eyewear. The specific shipping costs and delivery timeframes may vary depending on the customer's location and chosen shipping option. Customers can track their shipments using the provided tracking number for added convenience. In conclusion, SmartBuyGlasses.nl offers a comprehensive online shopping experience for eyewear, with a wide selection of high-quality products, competitive pricing, and excellent customer service. While they may have some minor areas for improvement, their overall reputation and commitment to customer satisfaction make them a trusted choice in the online eyewear market.