Rate Smartfares
X
Rate Smartfares
Pie-Chart Analysis
5% users rated Poor
23% users rated Average
26% users rated Very Good
42% users rated Excellent
S
SHIRLEY DANA
Very nice
My review for smartfares.com Everithing very easy A
ADNA PRASOVIC
This is so easy and cool to buy a…
My review for smartfares.com This is so easy and cool to buy a ticket. D
Diane Bayley-Hay
I tried to cancel a flight I booked…
My review for smartfares.com I tried to cancel a flight I booked less then 13hrs ago. They wanted me to pay a $143 penalty! I asked to speak to a supervisor. His name is Santiago. The worst superior I have ever encountered. He chuckled at me a few times as I tried to explain airline 24hr cancelation policies. He's responses were non chalant, arrogant, sarcastic and flat out condecending. Cheapoair has a full refund policy within 24hrs and so do airlines when booked directly. DO NOT BOOK WITH SMARTFARES. They are quick to take your money but won't take the time to provide satisfactory customer service. Shameful company. There are so many other competitors to book with. Reading the reviews a little too late, looks like I'm just a drop in the bucket for the amount of negative experiences consumers have unfortunately faced by this ruthless company. L
LOVELY LAFEUILLE
How easy it was to navigate the site
My review for smartfares.com How easy it was to navigate the site A
A H A
I wish I can give a 0 star
My review for smartfares.com I wish I can give a 0 star! This company is terrible! And the worst costumer service I ever encounter. They are scammer’s they just take your money and not giving you what you purchased. They promised will give your refund and takes 5-7 business days but they never. What a shame! The airline told me that I’m not the only one got cheated by this company and I should make sure to get refund. Never never never use this company or recommend to anyone, do your research before buying tickets there’s a lot out there that are legit and easy to talked with if you have any problem or concerns. A
ADAM
Great response and very helpful
My review for smartfares.com Wonderful having all the prices and selection options on the same page. And they answered my call, and my questions, immediately when I called to clarify some selections. I do wish, however, they were more clear about what the charges are for the selections. (For example, the ``Baggage + Protection: $26`` is NOT for the baggage on the plane, that is JUST the charge for the ``protection``. That might be worthwhile, but I thought I was getting the baggage on the plane also. I hope that was not deliberately misleading.) P
Peter Montgomery
Good rates and selection
My review for smartfares.com Good rates and selection P
POOJA PANESAR
A Breeze to Book, a Hassle to Review: My Journey with Smartfares
Embarking on my travel plans, I discovered Smartfares — a portal offering seamless booking with reasonable rates. Navigating through the website was a breeze; I swiftly secured my tickets with no complications. However, a bump in the road awaited me post-booking - a mandatory survey obstructed my path to viewing my booking confirmations. Although the booking process was efficient and cost-effective, the unexpected hurdle of the compulsory survey left me feeling inconvenienced. Despite this, I appreciated the user-friendly interface and competitive prices that Smartfares had to offer, making my overall experience a mix of frustration and satisfaction. In hindsight, while the journey with Smartfares had its ups and downs, the prospect of smooth bookings and affordable rates makes it a contender in the realm of online travel agencies. D
DRA NATALIA PUJANA
A Traveler’s Oasis: Unveiling the Splendor of Smartfares.com
Embarking on a journey with Smartfares.com was truly a transformative experience that exceeded all expectations. From navigating their user-friendly website to booking the perfect itinerary, every step was seamless and delightful. The ease of browsing through a myriad of options, coupled with the unbeatable prices, made planning my trip an absolute breeze. But what truly sets Smartfares.com apart is their unparalleled customer service. The dedicated team went above and beyond to ensure that every detail was attended to, making me feel valued and cared for throughout the entire process. Their swift responses to inquiries and proactive approach to problem-solving instilled a sense of trust and reliability that is hard to come by in the travel industry. Thanks to Smartfares.com, my travel experience was nothing short of extraordinary. Not only did they provide me with cost-effective solutions, but they also crafted an unforgettable journey filled with unforgettable memories. I cannot recommend Smartfares.com enough to fellow travelers seeking a seamless and stress-free booking experience. They have truly set the bar high for excellence in customer service and affordability. P
PADSHAH STANIKZAI
I will review after my flight with you…
My review for smartfares.com I will review after my flight with you guys. J
JOSE MONTALVO ESCOBAR
very easy to do it on line and good…
My review for smartfares.com very easy to do it on line and good price J
JENNIFER HOLYER
Super easy
My review for smartfares.com Super easy, super smart, great deal! Thank you! M
MARIA BACILIO BACA
best pricesss!!!!!!!!!!
My review for smartfares.com best pricesss!!!!!!!!!! E
EMILY
Clear and Customizable.
My review for smartfares.com Each portion of the insurance coverage was separate and optional. Reasonable prices. It does convert all prices to USD at the end though, so watch for that. Cheaper than other booking sites. M
MASHEKA NABINTU
Unmatched Speed and Efficiency at SmartFares
I cannot help but express my gratitude for the impeccable service I received at SmartFares. The promptness of the transaction was truly remarkable. From the moment I made my booking to the instant I received my e-ticket, the entire process was swift and efficient. I was initially skeptical about booking through an online platform, but SmartFares completely shattered my doubts. Not only did they offer me a competitive price for my flight, but their commitment to ensuring a seamless transaction was evident at every step. The moment I completed my booking, I received an instant confirmation, and within minutes, my e-ticket was in my inbox. This level of speed and efficiency is a testament to SmartFares' dedication to customer satisfaction. I was able to finalize my travel plans without any unnecessary delays or complications, thanks to their prompt service. I highly recommend SmartFares to anyone seeking a hassle-free booking experience with unparalleled speed and efficiency. Thank you, SmartFares, for making my travel arrangements a breeze.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Unlocking Affordable Travel Solutions
Key Differentiators
- Competitive Pricing
- Last-Minute Deals
- 24/7 Customer Support
- Exclusive Promotions
- User-Friendly Website
- Wide Range of Options
- Transparent Booking Process
- Secure Payment Options
Main Product Categories
Category |
---|
Flights |
Hotels |
Car Rentals |
Vacation Packages |
Cruises |
Travel Insurance |
Group Travel |
Last-Minute Deals |
International Flights |
Domestic Flights |
Business Class Flights |
First Class Flights |
One-Way Flights |
Round-Trip Flights |
Weekend Getaways |
My Journey to Denmark with SmartFares?
Date: 2023 - May 12
Day 1: Booking a One-Way Flight
Timeline | Activity |
---|---|
May 12 | Browsed SmartFares website |
May 12 | Booked a One-Way flight to Denmark |
Day 2: Research and Review Check
Timeline | Activity |
---|---|
May 13 | Read online reviews |
May 13 | Assessed customer experiences |
Day 3: Customer Service and Support
Timeline | Activity |
---|---|
May 14 | Reached out to SmartFares support |
May 14 | Prompt response and assistance |
Day 4: Delivery Timeliness
Timeline | Activity |
---|---|
May 15 | Monitored flight status |
May 15 | Timely updates and notifications |
Day 5: Departure Day - Product Quality
Timeline | Activity |
---|---|
May 16 | Departed for Denmark |
May 16 | Comfortable and reliable flight experience |
Day 6: App & Website Evaluation
Timeline | Activity |
---|---|
May 17 | Explored SmartFares app and website |
May 17 | User-friendly interface and easy navigation |
Pros and Cons
Pros | Cons |
---|---|
Competitive Pricing: SmartFares offers competitive prices on flights, hotels, and vacation packages. | Mixed Reviews: The platform has received mixed customer reviews, with both positive and negative experiences reported. |
Last-Minute Deals: It provides last-minute travel deals, catering to spontaneous travelers. | Reliability Concerns: Some customers have expressed concerns about the reliability of SmartFares, especially with flight bookings. |
24/7 Customer Support: SmartFares offers round-the-clock customer support, ensuring assistance at any time. | Variable Customer Service: While some customers have had positive experiences with customer service, others have reported less satisfactory interactions. |
Exclusive Promotions: The platform frequently offers exclusive promotions and discounts for additional savings. | Limited Destination Selection: SmartFares may have limitations in terms of available destinations and routes compared to larger travel agencies. |
User-Friendly Website: The website and mobile app are user-friendly, making booking and navigation easy. | Hidden Fees: Some customers have reported unexpected fees or charges during the booking process, so it's important to review the terms carefully. |
Wide Range of Options: SmartFares provides a variety of travel options, from flights to car rentals, allowing for flexibility in planning. | Varying Product Quality: While many travelers have had positive experiences, others have encountered issues with the quality of their bookings. |
Secure Payment Options: The platform offers secure payment options, ensuring the safety of financial information. | Limited Information Transparency: Some customers have found the booking process to be less transparent, particularly regarding fees and terms. |
Key Stakeholders in the SmartFares Review
Person Role/Designation and Name | Review | Rating | Voice & Opinion |
---|---|---|---|
Traveler | Positive experience with competitive pricing, responsive customer support, and user-friendly interface. | 4.5/5 | SmartFares proved to be a valuable travel companion with its cost-effective options and reliable service. |
Online Reviewer | Impressed with last-minute deals but had concerns about reliability and transparency. | 3/5 | While SmartFares offers great last-minute deals, there's room for improvement in terms of reliability and transparency. |
Customer Support Agent | Proud of prompt responses and assistance to travelers' queries. | 5/5 | We are committed to providing exceptional customer service and support 24/7 to ensure a hassle-free experience. |
Spontaneous Traveler | Loved the spontaneity that SmartFares offers and had a smooth flight experience. | 4/5 | SmartFares made my last-minute trip easy and enjoyable, delivering on its promise of affordable and convenient travel. |
Concerned Traveler | Encountered issues with fees and hidden charges during booking. | 2/5 | My experience was marred by unexpected fees during the booking process. Transparency could be improved. |
Flight Passenger | Praises SmartFares for a comfortable and reliable flight experience. | 4.5/5 | The flight was comfortable, and SmartFares ensured a reliable journey. It lived up to my expectations. |
Analysis-Based Review of SmartFares
Audience InterestsAspect | Findings |
---|---|
Popular Destinations | Europe, North America, and Asia emerged as the top regions of interest among SmartFares users. |
Travel Types | Leisure travel dominated, with users showing a preference for vacation packages and flights. |
Discount Enthusiasts | A significant portion of the audience actively sought last-minute deals and exclusive promotions. |
Aspect | Insights |
---|---|
Website Traffic | SmartFares experienced consistent global traffic throughout the year, with spikes during holiday seasons. |
Top Countries | The United States, India, Canada, and the United Kingdom constituted the major sources of website traffic. |
Mobile vs. Desktop | Mobile traffic surpassed desktop, indicating a mobile-friendly user experience. |
Aspect | Insights |
---|---|
Gender | A nearly equal split between male and female users. |
Age Groups | The majority of users fell within the 25-44 age range. |
Aspect | Popular Products |
---|---|
Flights | One-way and round-trip flights to international and domestic destinations. |
Hotels | Hotel accommodations, particularly in major tourist cities. |
Vacation Packages | Comprehensive vacation packages combining flights and hotels. |
Car Rentals | Rental cars in various locations worldwide. |
City | Insights |
---|---|
New York | New York City emerged as a top city for booking flights and hotels, likely due to its global appeal. |
London | London ranked high for international flight bookings, reflecting its status as a major travel hub. |
Mumbai | Mumbai saw a significant number of users booking flights, indicating the popularity of travel from India. |
User Testimonials: Honest Opinions
As part of the Askmeoffers editorial team, we reached out to frequent shoppers on SmartFares to gather their feedback. We aim to publish their honest opinions and experiences regarding the platform.Positive User Testimonials
Reviewer's Name | Review | Rating |
---|---|---|
Emily J. | "SmartFares has been a game-changer for my spontaneous travel plans. I've scored incredible last-minute deals, and their customer support is top-notch." | 4.5/5 |
Rajesh Patel | "I frequently use SmartFares for booking international flights, and I've always found their prices competitive. It's my go-to platform for hassle-free travel." | 4/5 |
Sarah Thompson | "What stands out about SmartFares is their user-friendly website. It makes browsing and booking a breeze. Plus, their vacation packages are fantastic!" | 4.5/5 |
Negative User Testimonials
Reviewer's Name | Review | Rating |
---|---|---|
David M. | "While I've had some good experiences with SmartFares, there have been instances where I faced hidden fees during booking. It's frustrating and needs improvement." | 3/5 |
Laura Williams | "I booked a hotel through SmartFares, and the quality didn't match the pictures. It left a lot to be desired. They need to ensure better quality control." | 2.5/5 |
Michael Rodriguez | "SmartFares' reliability has been a concern for me. There have been instances of flight changes that caused inconvenience. They need to address this." | 2/5 |
Alternatives to SmartFares
Brand Name | Description |
---|---|
Expedia | A well-known online travel agency offering a wide range of travel services, including flights, hotels, and vacation packages. |
Kayak | A popular travel search engine that helps users compare prices on flights, hotels, car rentals, and vacation packages from various providers. |
CheapOair | An online travel agency specializing in discounted airfares, hotels, and car rentals, with a focus on budget-conscious travelers. |
Priceline | Offers a range of travel services, including Name Your Own Price for flights and hotels, helping users find deals and discounts. |
Orbitz | A comprehensive travel website that provides booking options for flights, hotels, car rentals, and vacation packages, often featuring promotions and rewards. |
Skyscanner | A global travel search engine that allows users to compare prices for flights, hotels, and car rentals across multiple providers and find the best deals. |
Travelocity | Offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages, with a focus on ease of booking and customer support. |
Booking.com | Known for its extensive selection of accommodations, Booking.com also offers flights and car rentals, making it a one-stop travel booking platform. |
TripAdvisor | A travel website that provides user-generated reviews, recommendations, and booking options for flights, hotels, and vacation rentals. |
Agoda | Primarily focused on hotel bookings, Agoda offers a vast selection of accommodations worldwide, along with some flight options. |