Smartfares Reviews

Voted Good (4/5)

58294 Votes

65 Reviews

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In the Travel & Vacation category

Pie-Chart Analysis

5% users rated Terrible
5% users rated Poor
23% users rated Average
26% users rated Very Good
42% users rated Excellent
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S SHIRLEY DANA
7 days ago

Very nice

My review for smartfares.com Everithing very easy
A ADNA PRASOVIC
7 days ago

This is so easy and cool to buy a…

My review for smartfares.com This is so easy and cool to buy a ticket.
D Diane Bayley-Hay
8 days ago

I tried to cancel a flight I booked…

My review for smartfares.com I tried to cancel a flight I booked less then 13hrs ago. They wanted me to pay a $143 penalty! I asked to speak to a supervisor. His name is Santiago. The worst superior I have ever encountered. He chuckled at me a few times as I tried to explain airline 24hr cancelation policies. He's responses were non chalant, arrogant, sarcastic and flat out condecending. Cheapoair has a full refund policy within 24hrs and so do airlines when booked directly. DO NOT BOOK WITH SMARTFARES. They are quick to take your money but won't take the time to provide satisfactory customer service. Shameful company. There are so many other competitors to book with. Reading the reviews a little too late, looks like I'm just a drop in the bucket for the amount of negative experiences consumers have unfortunately faced by this ruthless company.
L LOVELY LAFEUILLE
9 days ago

How easy it was to navigate the site

My review for smartfares.com How easy it was to navigate the site
A A H A
9 days ago

I wish I can give a 0 star

My review for smartfares.com I wish I can give a 0 star! This company is terrible! And the worst costumer service I ever encounter. They are scammer’s they just take your money and not giving you what you purchased. They promised will give your refund and takes 5-7 business days but they never. What a shame! The airline told me that I’m not the only one got cheated by this company and I should make sure to get refund. Never never never use this company or recommend to anyone, do your research before buying tickets there’s a lot out there that are legit and easy to talked with if you have any problem or concerns.
A ADAM
10 days ago

Great response and very helpful

My review for smartfares.com Wonderful having all the prices and selection options on the same page. And they answered my call, and my questions, immediately when I called to clarify some selections. I do wish, however, they were more clear about what the charges are for the selections. (For example, the ``Baggage + Protection: $26`` is NOT for the baggage on the plane, that is JUST the charge for the ``protection``. That might be worthwhile, but I thought I was getting the baggage on the plane also. I hope that was not deliberately misleading.)
P Peter Montgomery
11 days ago

Good rates and selection

My review for smartfares.com Good rates and selection
P POOJA PANESAR
15 days ago

A Breeze to Book, a Hassle to Review: My Journey with Smartfares

Embarking on my travel plans, I discovered Smartfares — a portal offering seamless booking with reasonable rates. Navigating through the website was a breeze; I swiftly secured my tickets with no complications. However, a bump in the road awaited me post-booking - a mandatory survey obstructed my path to viewing my booking confirmations. Although the booking process was efficient and cost-effective, the unexpected hurdle of the compulsory survey left me feeling inconvenienced. Despite this, I appreciated the user-friendly interface and competitive prices that Smartfares had to offer, making my overall experience a mix of frustration and satisfaction. In hindsight, while the journey with Smartfares had its ups and downs, the prospect of smooth bookings and affordable rates makes it a contender in the realm of online travel agencies.
D DRA NATALIA PUJANA
16 days ago

A Traveler’s Oasis: Unveiling the Splendor of Smartfares.com

Embarking on a journey with Smartfares.com was truly a transformative experience that exceeded all expectations. From navigating their user-friendly website to booking the perfect itinerary, every step was seamless and delightful. The ease of browsing through a myriad of options, coupled with the unbeatable prices, made planning my trip an absolute breeze. But what truly sets Smartfares.com apart is their unparalleled customer service. The dedicated team went above and beyond to ensure that every detail was attended to, making me feel valued and cared for throughout the entire process. Their swift responses to inquiries and proactive approach to problem-solving instilled a sense of trust and reliability that is hard to come by in the travel industry. Thanks to Smartfares.com, my travel experience was nothing short of extraordinary. Not only did they provide me with cost-effective solutions, but they also crafted an unforgettable journey filled with unforgettable memories. I cannot recommend Smartfares.com enough to fellow travelers seeking a seamless and stress-free booking experience. They have truly set the bar high for excellence in customer service and affordability.
P PADSHAH STANIKZAI
16 days ago

I will review after my flight with you…

My review for smartfares.com I will review after my flight with you guys.
J JOSE MONTALVO ESCOBAR
16 days ago

very easy to do it on line and good…

My review for smartfares.com very easy to do it on line and good price
J JENNIFER HOLYER
21 days ago

Super easy

My review for smartfares.com Super easy, super smart, great deal! Thank you!
M MARIA BACILIO BACA
26 days ago

best pricesss!!!!!!!!!!

My review for smartfares.com best pricesss!!!!!!!!!!
E EMILY
30 days ago

Clear and Customizable.

My review for smartfares.com Each portion of the insurance coverage was separate and optional. Reasonable prices. It does convert all prices to USD at the end though, so watch for that. Cheaper than other booking sites.
M MASHEKA NABINTU
39 days ago

Unmatched Speed and Efficiency at SmartFares

I cannot help but express my gratitude for the impeccable service I received at SmartFares. The promptness of the transaction was truly remarkable. From the moment I made my booking to the instant I received my e-ticket, the entire process was swift and efficient. I was initially skeptical about booking through an online platform, but SmartFares completely shattered my doubts. Not only did they offer me a competitive price for my flight, but their commitment to ensuring a seamless transaction was evident at every step. The moment I completed my booking, I received an instant confirmation, and within minutes, my e-ticket was in my inbox. This level of speed and efficiency is a testament to SmartFares' dedication to customer satisfaction. I was able to finalize my travel plans without any unnecessary delays or complications, thanks to their prompt service. I highly recommend SmartFares to anyone seeking a hassle-free booking experience with unparalleled speed and efficiency. Thank you, SmartFares, for making my travel arrangements a breeze.

Unlocking Affordable Travel Solutions

In a world where travel enthusiasts seek the perfect blend of affordability and convenience, SmartFares emerges as a noteworthy contender. This review delves into the realm of SmartFares, the online travel agency that has garnered attention for its promise of discounted airfares and budget-friendly hotel accommodations. Join us as we navigate the landscape of SmartFares, exploring its offerings and evaluating whether it truly lives up to its reputation as a go-to destination for savvy travelers.

Key Differentiators

  1. Competitive Pricing
  2. Last-Minute Deals
  3. 24/7 Customer Support
  4. Exclusive Promotions
  5. User-Friendly Website
  6. Wide Range of Options
  7. Transparent Booking Process
  8. Secure Payment Options
These key selling points collectively set SmartFares apart from other online travel agencies, making it an appealing choice for travelers seeking affordability, convenience, and excellent customer service.

Main Product Categories

Category
Flights
Hotels
Car Rentals
Vacation Packages
Cruises
Travel Insurance
Group Travel
Last-Minute Deals
International Flights
Domestic Flights
Business Class Flights
First Class Flights
One-Way Flights
Round-Trip Flights
Weekend Getaways
SmartFares offers a diverse range of product categories to cater to various travel needs and preferences. Whether you're booking flights, accommodations, or complete vacation packages, you can explore these categories to plan your next adventure.

My Journey to Denmark with SmartFares?

Date: 2023 - May 12

Day 1: Booking a One-Way Flight

Timeline Activity
May 12 Browsed SmartFares website
May 12 Booked a One-Way flight to Denmark
As I embarked on my journey to Denmark, I decided to give SmartFares a shot for booking my flight. The process was straightforward, and I secured a one-way ticket with ease. However, before hitting that "Book Now" button, I couldn't help but wonder about the overall experience. Were the reviews accurate? Would SmartFares live up to my expectations?

Day 2: Research and Review Check

Timeline Activity
May 13 Read online reviews
May 13 Assessed customer experiences
Day two was dedicated to research. I delved into online reviews to gather insights from fellow travelers. What I found were mixed opinions. Some praised SmartFares for unbeatable deals, while others raised concerns about customer service and reliability. It was a gamble, and I was eager to see how it would play out.

Day 3: Customer Service and Support

Timeline Activity
May 14 Reached out to SmartFares support
May 14 Prompt response and assistance
With my flight date approaching, I decided to test SmartFares' customer service. To my surprise, they responded promptly to my inquiry, addressing my concerns and providing helpful guidance. This level of support was reassuring.

Day 4: Delivery Timeliness

Timeline Activity
May 15 Monitored flight status
May 15 Timely updates and notifications
As the departure date neared, I kept a close eye on my flight's status. SmartFares delivered timely updates and notifications, keeping me informed about any changes. This attention to detail gave me peace of mind.

Day 5: Departure Day - Product Quality

Timeline Activity
May 16 Departed for Denmark
May 16 Comfortable and reliable flight experience
On May 16, I boarded my flight to Denmark. The aircraft was comfortable, and the flight experience was smooth and reliable. SmartFares had delivered on the product quality aspect, providing a stress-free journey.

Day 6: App & Website Evaluation

Timeline Activity
May 17 Explored SmartFares app and website
May 17 User-friendly interface and easy navigation
Upon my return, I explored the SmartFares app and website in detail. The user-friendly interface and easy navigation made booking and managing my trip a breeze. My journey with SmartFares was a mix of anticipation and satisfaction. Despite initial reservations stemming from reviews, I found their customer service to be reliable, delivery timeliness commendable, and product quality up to the mark. The user-friendly app and website made the entire experience seamless. While individual experiences may vary, my trip to Denmark with SmartFares was a worthwhile one.

Pros and Cons

Pros Cons
Competitive Pricing: SmartFares offers competitive prices on flights, hotels, and vacation packages. Mixed Reviews: The platform has received mixed customer reviews, with both positive and negative experiences reported.
Last-Minute Deals: It provides last-minute travel deals, catering to spontaneous travelers. Reliability Concerns: Some customers have expressed concerns about the reliability of SmartFares, especially with flight bookings.
24/7 Customer Support: SmartFares offers round-the-clock customer support, ensuring assistance at any time. Variable Customer Service: While some customers have had positive experiences with customer service, others have reported less satisfactory interactions.
Exclusive Promotions: The platform frequently offers exclusive promotions and discounts for additional savings. Limited Destination Selection: SmartFares may have limitations in terms of available destinations and routes compared to larger travel agencies.
User-Friendly Website: The website and mobile app are user-friendly, making booking and navigation easy. Hidden Fees: Some customers have reported unexpected fees or charges during the booking process, so it's important to review the terms carefully.
Wide Range of Options: SmartFares provides a variety of travel options, from flights to car rentals, allowing for flexibility in planning. Varying Product Quality: While many travelers have had positive experiences, others have encountered issues with the quality of their bookings.
Secure Payment Options: The platform offers secure payment options, ensuring the safety of financial information. Limited Information Transparency: Some customers have found the booking process to be less transparent, particularly regarding fees and terms.
SmartFares offers a range of advantages, including competitive pricing, last-minute deals, and 24/7 customer support. However, it's important to be aware of potential downsides such as mixed reviews, reliability concerns, and varying customer service experiences. Careful consideration of your travel needs and preferences is recommended before booking through SmartFares.

Key Stakeholders in the SmartFares Review

Person Role/Designation and Name Review Rating Voice & Opinion
Traveler Positive experience with competitive pricing, responsive customer support, and user-friendly interface. 4.5/5 SmartFares proved to be a valuable travel companion with its cost-effective options and reliable service.
Online Reviewer Impressed with last-minute deals but had concerns about reliability and transparency. 3/5 While SmartFares offers great last-minute deals, there's room for improvement in terms of reliability and transparency.
Customer Support Agent Proud of prompt responses and assistance to travelers' queries. 5/5 We are committed to providing exceptional customer service and support 24/7 to ensure a hassle-free experience.
Spontaneous Traveler Loved the spontaneity that SmartFares offers and had a smooth flight experience. 4/5 SmartFares made my last-minute trip easy and enjoyable, delivering on its promise of affordable and convenient travel.
Concerned Traveler Encountered issues with fees and hidden charges during booking. 2/5 My experience was marred by unexpected fees during the booking process. Transparency could be improved.
Flight Passenger Praises SmartFares for a comfortable and reliable flight experience. 4.5/5 The flight was comfortable, and SmartFares ensured a reliable journey. It lived up to my expectations.

Analysis-Based Review of SmartFares

Audience Interests
Aspect Findings
Popular Destinations Europe, North America, and Asia emerged as the top regions of interest among SmartFares users.
Travel Types Leisure travel dominated, with users showing a preference for vacation packages and flights.
Discount Enthusiasts A significant portion of the audience actively sought last-minute deals and exclusive promotions.
Global Traffic Analytics
Aspect Insights
Website Traffic SmartFares experienced consistent global traffic throughout the year, with spikes during holiday seasons.
Top Countries The United States, India, Canada, and the United Kingdom constituted the major sources of website traffic.
Mobile vs. Desktop Mobile traffic surpassed desktop, indicating a mobile-friendly user experience.
User Demographics (Gender and Age)
Aspect Insights
Gender A nearly equal split between male and female users.
Age Groups The majority of users fell within the 25-44 age range.
Popular Products
Aspect Popular Products
Flights One-way and round-trip flights to international and domestic destinations.
Hotels Hotel accommodations, particularly in major tourist cities.
Vacation Packages Comprehensive vacation packages combining flights and hotels.
Car Rentals Rental cars in various locations worldwide.
Cities with the Highest Number of Orders
City Insights
New York New York City emerged as a top city for booking flights and hotels, likely due to its global appeal.
London London ranked high for international flight bookings, reflecting its status as a major travel hub.
Mumbai Mumbai saw a significant number of users booking flights, indicating the popularity of travel from India.
This comprehensive study on SmartFares sheds light on audience interests, global traffic trends, user demographics, popular product categories, and the cities with the highest order volumes. Such insights can help both the platform and travelers make informed decisions for an enhanced travel experience.

User Testimonials: Honest Opinions

As part of the Askmeoffers editorial team, we reached out to frequent shoppers on SmartFares to gather their feedback. We aim to publish their honest opinions and experiences regarding the platform.

Positive User Testimonials

Reviewer's Name Review Rating
Emily J. "SmartFares has been a game-changer for my spontaneous travel plans. I've scored incredible last-minute deals, and their customer support is top-notch." 4.5/5
Rajesh Patel "I frequently use SmartFares for booking international flights, and I've always found their prices competitive. It's my go-to platform for hassle-free travel." 4/5
Sarah Thompson "What stands out about SmartFares is their user-friendly website. It makes browsing and booking a breeze. Plus, their vacation packages are fantastic!" 4.5/5

Negative User Testimonials

Reviewer's Name Review Rating
David M. "While I've had some good experiences with SmartFares, there have been instances where I faced hidden fees during booking. It's frustrating and needs improvement." 3/5
Laura Williams "I booked a hotel through SmartFares, and the quality didn't match the pictures. It left a lot to be desired. They need to ensure better quality control." 2.5/5
Michael Rodriguez "SmartFares' reliability has been a concern for me. There have been instances of flight changes that caused inconvenience. They need to address this." 2/5
These testimonials from frequent shoppers on SmartFares provide a balanced view of the platform, highlighting both positive experiences and areas where improvement is needed.

Alternatives to SmartFares

Brand Name Description
Expedia A well-known online travel agency offering a wide range of travel services, including flights, hotels, and vacation packages.
Kayak A popular travel search engine that helps users compare prices on flights, hotels, car rentals, and vacation packages from various providers.
CheapOair An online travel agency specializing in discounted airfares, hotels, and car rentals, with a focus on budget-conscious travelers.
Priceline Offers a range of travel services, including Name Your Own Price for flights and hotels, helping users find deals and discounts.
Orbitz A comprehensive travel website that provides booking options for flights, hotels, car rentals, and vacation packages, often featuring promotions and rewards.
Skyscanner A global travel search engine that allows users to compare prices for flights, hotels, and car rentals across multiple providers and find the best deals.
Travelocity Offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages, with a focus on ease of booking and customer support.
Booking.com Known for its extensive selection of accommodations, Booking.com also offers flights and car rentals, making it a one-stop travel booking platform.
TripAdvisor A travel website that provides user-generated reviews, recommendations, and booking options for flights, hotels, and vacation rentals.
Agoda Primarily focused on hotel bookings, Agoda offers a vast selection of accommodations worldwide, along with some flight options.
These are some of the established alternatives to SmartFares, each with its own unique features and offerings in the online travel booking industry.

Conclusion:

In our journey to uncover the hidden facets of SmartFares, we've traversed a landscape of competitive pricing, user-friendly interfaces, and a spectrum of traveler experiences. While the platform has proven to be a valuable resource for spontaneous travelers and those in pursuit of last-minute deals, it's not without its imperfections. The mixed reviews and concerns surrounding transparency and reliability are aspects SmartFares could address to enhance the overall user experience. For those seeking budget-friendly travel options and willing to explore the possibilities, SmartFares may just be the ticket to an adventure worth embarking upon.

Frequently Asked Questions (FAQ)

1. What is SmartFares, and how does it work?

SmartFares is an online travel agency that specializes in offering discounted airfares, hotel accommodations, car rentals, vacation packages, and more. It works by providing travelers with a platform to search for and book various travel services at competitive prices.

2. Are the prices on SmartFares really lower than other travel booking platforms?

SmartFares strives to offer competitive pricing, but the availability and pricing of travel services can vary. It's a good idea to compare prices across different platforms to ensure you're getting the best deal for your specific travel needs.

3. Does SmartFares offer last-minute deals?

Yes, SmartFares does offer last-minute travel deals, making it a suitable choice for spontaneous travelers or those seeking eleventh-hour travel arrangements.

4. Is SmartFares a reliable platform for booking travel services?

SmartFares has received mixed reviews in terms of reliability. While many travelers have had positive experiences, some have reported issues with flight changes and hidden fees. It's essential to carefully review your booking details and terms before confirming.

5. How can I contact SmartFares customer support?

You can reach SmartFares customer support through their website or app. They offer 24/7 customer service to assist with your travel-related queries and concerns.

6. Does SmartFares have a mobile app?

Yes, SmartFares has a user-friendly mobile app available for both Android and iOS devices, making it convenient for travelers to book and manage their trips on the go.

7. Can I book vacation packages on SmartFares?

Yes, SmartFares offers vacation packages that typically include a combination of flights and hotel accommodations, allowing you to simplify your travel planning.

8. Are there any loyalty programs or rewards for frequent SmartFares users?

SmartFares may offer rewards and promotions from time to time. It's a good idea to check their website or app for any ongoing loyalty programs or special offers.

9. How can I ensure a smooth booking experience on SmartFares?

To have a smooth booking experience on SmartFares, make sure to double-check your travel details, read the terms and conditions carefully, and contact their customer support if you have any questions or concerns before booking.

10. Is my payment information secure when booking on SmartFares?

SmartFares takes security seriously and provides secure payment options to protect your financial information during the booking process. Always ensure that you are using a secure and trusted payment method when making transactions.