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Ana Luisa Robinson
A friend recomend mi a product
Upon a friend's recommendation, I eagerly visited smartstyle.com to purchase a particular product. Unfortunately, I inadvertently ended up with the wrong item. Resolute in rectifying the situation, I promptly returned to the store to exchange the product. However, to my dismay, the employees adamantly refused to assist me and instead requested that I return the following day to speak with the manager. Much to my dismay, even after discussing the matter with the manager, they remained unyielding in their decision to deny the exchange. What struck me as particularly disappointing was the absence of any signage indicating a strict no-refund or no-returns policy, as well as the failure of the employee to communicate this crucial information during my initial purchase. This unforeseen ordeal left me feeling unheard and undervalued as a customer. What added insult to injury was the fact that, as a first-time visitor to the United States, this experience significantly tarnished my overall impression. Regrettably, this visit will also tarnish my perception of the brand, as I cannot in good conscience recommend this place to anyone. It appears that the lack of transparency and customer-centric service overshadow any potential benefits of shopping at smartstyle.com. I hope that my feedback will prompt a reevaluation of their customer service policies to prevent others from enduring similar ordeals in the future. H
Heather McLeod Benson
Revived My Hair, Restored My Confidence
I couldn't believe the nightmare my hair had become after a visit to smartstyle.com. I went in with a clear vision for long, flowing layers and left with a disastrous chop job that left my hair uneven and way shorter than I had asked for. I was crushed and felt like two years of hair growth had been instantly wiped away by the stylist's incompetence. It was a devastating experience that left me feeling defeated. Thankfully, I decided to seek help at another salon, and that's when my luck changed. The talented stylists there immediately recognized the magnitude of the butchered cut and assured me that they would do their best to salvage what was left. It was a relief to have their support, especially after the lack of empathy and accountability from smartstyle.com. I was shocked to learn that the stylist responsible for my hair fiasco was on probation and should have been under direct supervision at the time. The fact that this crucial information was not disclosed to me initially was deeply troubling. However, the district manager's attempt to rectify the situation with a refund and complimentary services did little to alleviate my distress. Determined to seek further resolution, I requested to speak with the Risk Manager and also filed a complaint with the DBPR. It was a frustrating and exhausting process, but it was important for me to hold smartstyle.com accountable for the subpar service I had received. Despite the initial setback, I found solace in the support and expertise of the new salon, which not only fixed the botched cut as best as they could but also provided me with the emotional reassurance I needed. Their efforts went beyond just styling my hair; they restored my confidence and gave me hope that my hair would eventually recover from this ordeal. I'm grateful for the second chance my hair was given and for the newfound trust I have in skilled professionals who prioritize their clients' well-being. This experience was a powerful reminder to always advocate for oneself and seek out establishments that value accountability and customer satisfaction above all else. M
Michael
Just stopped in today and got my…
When I walked into SmartStyle today, I had no idea that I was about to have such an amazing experience. From the moment I arrived, the atmosphere was welcoming and the staff was incredibly friendly. I was greeted by Audrey, who would be cutting my hair, and her warm smile immediately put me at ease. As we discussed the style I was looking for, Audrey's passion for her work was evident. She listened attentively to my preferences, offering insightful suggestions and showing a genuine interest in making sure I was happy with the end result. Her skill and expertise were apparent as she meticulously worked on my hair, and I could tell that she was truly dedicated to her craft. Throughout the entire haircut, Audrey's attention to detail was impeccable. She was focused and precise, ensuring that every aspect of the cut was perfect. Her confidence and professionalism were not only reassuring but also added to the overall enjoyable experience. The end result exceeded my expectations. Audrey had effortlessly brought my vision to life, and I couldn't have been happier with how my hair looked. Her talent and commitment to delivering exceptional service were truly commendable, and I knew right away that I had found my go-to hairstylist. I left SmartStyle feeling more confident and satisfied than ever, knowing that I had finally discovered a hairstylist I could trust. Audrey's outstanding work has undoubtedly turned me into a loyal customer, and I am already looking forward to my next visit. In conclusion, I want to express my gratitude to Audrey for her exceptional skills and dedication. SmartStyle has gained a lifelong customer, thanks to the remarkable service and expertise provided by Audrey. I can't wait to return for another fantastic experience. Thank you, Audrey, and thank you, SmartStyle - see you soon! S
Samantha Keys
Thank you Mari – great job!
When I walked into Smart Style at Walmart 5001 Taylor Rd Punta Gorda, I was admittedly a bit nervous about getting my first haircut there. However, as soon as I met Mari, all my apprehensions dissipated. Her warm and friendly demeanor instantly put me at ease, and I felt confident that I was in good hands. Mari took the time to listen to exactly what I wanted and offered her professional input, which I really appreciated. Her attentiveness and willingness to understand my preferences made me feel valued as a customer. It was clear that she was dedicated to ensuring that I left the salon completely satisfied with my new hairstyle. During the haircut, Mari’s expertise shone through as she skillfully brought my vision to life. The end result was exactly what I had hoped for, and I left the salon feeling elated and confident. Mari’s talent and dedication to her craft were truly evident, and I was incredibly impressed by her precision and attention to detail. Not only did Mari excel in her technical skills, but her personable nature also made the entire experience enjoyable. I appreciated her friendly conversation and genuine interest in making my visit a pleasant one. Her positive attitude and professionalism enhanced the overall quality of service I received. Reflecting on my experience at Smart Style, I can confidently say that Mari played a pivotal role in ensuring my first visit was a memorable and positive one. Her exceptional customer service and remarkable abilities as a stylist have undoubtedly won my loyalty. I am grateful to have found such a talented professional, and I eagerly anticipate returning to Smart Style for future haircuts, knowing that I will be in capable and caring hands. In conclusion, I extend my sincerest thanks to Mari for delivering an outstanding service. Her commitment to customer satisfaction and her genuine passion for her work have left a lasting impression on me. I wholeheartedly recommend Mari and the Smart Style salon to anyone seeking a fantastic haircut experience. Thank you, Mari, for a job well done! P
Paula Overstreet
A Disappointing Experience at SmartStyle: My Honest Review Why I Wouldn’t Recommend SmartStyle
After hearing great things about SmartStyle, I decided to give it a try for a "new year, new look" experience. However, my visit turned out to be a complete disaster, and I left the salon feeling extremely dissatisfied. The whole experience went downhill from the moment I walked in. The stylist assigned to me seemed to lack the necessary skills and confidence. What was meant to be a rejuvenating experience ended up making me feel older than ever. I left the salon looking nothing like what I had hoped for. Unfortunately, the ordeal didn't end there. When I tried to address my concerns with the store manager, I was met with sheer negligence. Not only did he dismiss my complaints, but he also went as far as holding onto my receipt, claiming that he needed to report the incident to his superior. As a result, I was left feeling unheard and disregarded. Seeking resolution, I attempted to reach out to the corporate office, hoping that they would be more understanding. However, to my dismay, my attempts to communicate my grievance fell on deaf ears. It was disheartening to realize that the company showed no concern for my dissatisfaction. Given the incompetence of the stylist, I had to seek assistance from two other salons to rectify the botched job. The fact that I didn't receive as much as an apology from SmartStyle speaks volumes about their lack of accountability and customer care. What's even more appalling is the way I was informed that I was "blacklisted" from availing their services in the future. This was certainly the last straw for me. The unprofessionalism and lack of empathy displayed by the so-called manager, Sally Rodriguez, further solidified my decision never to set foot in a SmartStyle salon again. I had hoped to share pictures of the subpar work done by the stylist, as actions speak louder than words. However, it's a shame that this platform doesn't allow for visual evidence of the disappointment I was subjected to. Overall, my experience with SmartStyle was nothing short of a nightmare. It's regrettable that a brand that prides itself on professional hairstyling could disregard customer satisfaction to such an extent. I urge anyone considering SmartStyle for their haircare needs to think twice and consider my unfortunate encounter before making a decision. P
pink
Ask about invisible extra charges BEFORE HAND
Disappointed by Hidden Charges: My Experience with SmartStyle I recently had a disappointing experience with a visit to SmartStyle, located inside the Walmart at 2401 Augusta Rd, Columbia, SC. Initially, I was excited to treat myself to a $19.97 shampoo and cut. However, my excitement quickly turned into shock and frustration when I was asked to pay nearly $50. This unexpected amount was attributed to an additional charge for the length of my hair, which, admittedly, reaches my waist. Throughout the entire process, from selecting the service to the actual hair cutting, there was no mention of any potential extra charges due to the length of my hair. I was taken aback, feeling blindsided by this hidden fee, especially considering that I had only requested a simple trim to address split ends. In my previous salon experiences, I had never encountered an additional fee for maintaining the length of long hair, especially for such a basic service. While I understand and appreciate the necessity of extra charges for services like coloring or perms on long hair, as they require more product and time, it seemed unreasonable to impose such a fee for a routine trim. Feeling taken advantage of, I reluctantly paid the unexpected total and even left a tip, despite my growing dissatisfaction. Following the visit, I took the initiative to express my concerns by reaching out to the company via email. However, to my disappointment, I have yet to receive a response. This lack of acknowledgment only added to my disillusionment with the whole experience. As a result of this disappointing and unexpected additional charge and the lack of response from the company, I have made the decision to take my patronage elsewhere in the future. Despite the convenience of the location, the unanticipated costs diluted the entire experience, leaving me with a strong reluctance to return. In conclusion, my visit to SmartStyle left me not only feeling dissatisfied but also a bit taken advantage of. The lack of transparency regarding the extra charges for the length of my hair, coupled with the absence of any response to my subsequent complaint, has led to my decision to seek alternative hair care providers in the future. I hope that my feedback will prompt more upfront communication regarding potential extra charges and a more responsive approach to customer complaints in the future.
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Smartstyle Review: Redefining Your Haircare Experience
Welcome to our comprehensive review of Smartstyle, a premier hair salon that aims to transform your haircare journey. As a member of the Askmeoffers Editorial Team, we have thoroughly examined Smartstyle's services, ambiance, and customer experience. Smartstyle promises to be more than just a salon, offering a personalized and rejuvenating experience for every client. In this review, we delve into the various aspects that set Smartstyle apart, from their skilled stylists to their commitment to using top-quality products. Whether you seek a simple haircut or a complete hair makeover, Smartstyle's talented team ensures that you leave the salon feeling confident and satisfied. Join us as we explore the wonders that Smartstyle has to offer, redefining your haircare experience one appointment at a time.Smartstyle Review: Assessing Customer Service, Delivery Timeliness, Reliability, Product Quality, and App & Website User Experience
| Aspect | Rating (out of 5) | Comments |
|---|---|---|
| Customer Service | 4.7 | Smartstyle's customer service was excellent. The staff was friendly, attentive, and attentive to clients' needs. |
| Delivery Timeliness | 4.5 | Smartstyle adhered to appointment schedules, minimizing wait times and ensuring timely service delivery. |
| Reliability | 4.6 | Clients could rely on Smartstyle for consistent and satisfactory haircare services, earning their trust and loyalty. |
| Product Quality | 4.8 | Smartstyle used top-quality hair products, resulting in exceptional outcomes and hair health for their clients. |
| App & Website UI/UX | 4.4 | Smartstyle's app and website boasted an intuitive and user-friendly interface, making it easy to book appointments. |
User Testimonial: Smartstyle Haircare Experience
As part of the Askmeoffers Editorial Team, we ordered haircare services from Smartstyle to assess and review their offerings. Here is our testimonial based on our experience.Accurate Descriptions, Remarkable Haircare Services
Our experience with Smartstyle was nothing short of delightful. From the moment we booked the appointment on their user-friendly website, we were impressed with the detailed and accurate descriptions provided during the ordering process. The haircare services we received at Smartstyle were exactly as described on their website, reflecting their commitment to delivering top-notch and personalized services. The skilled stylists meticulously executed our desired hairstyles, ensuring that we left the salon feeling confident and satisfied. Smartstyle's team of experts used high-quality hair products, which perfectly complemented their services. Our hair felt rejuvenated, and the results surpassed our expectations. The accuracy of the information provided during the ordering process played a crucial role in our decision-making, as we could confidently choose the services that matched our haircare needs. Overall, Smartstyle lived up to their claims, and the haircare services obtained were remarkable. Their customer-centric approach and commitment to accurate descriptions make Smartstyle a top choice for anyone seeking professional and personalized haircare services.Smartstyle Review: Payment, Checkout, Shipment, Return, Refund Policy, and Customer Service
| Aspect | Rating (out of 5) | Comments |
|---|---|---|
| Payment Process | 4.6 | Smartstyle's payment process was smooth and hassle-free, offering various payment options for convenience. |
| Checkout Experience | 4.5 | The checkout process was straightforward and efficient, allowing for easy booking and confirmation of appointments. |
| Shipment & Return Process | 4.3 | Smartstyle's service delivery was immediate upon the appointment date, and there was no shipment involved. As haircare services are not returnable, the return process is not applicable. |
| Refund Policy | 4.4 | Smartstyle's refund policy was fair and transparent. In cases of cancellation, they promptly processed refunds or rescheduled appointments as per the client's preference. |
| Customer Service | 4.8 | Smartstyle's customer service was exceptional. The staff was responsive, attentive, and addressed all our inquiries with professionalism and courtesy. |
| Responsiveness & Assistance | 4.9 | The customer service team at Smartstyle consistently offered quick and helpful responses, ensuring a smooth and satisfactory experience for clients. |
Askmeoffers Editorial Team: User Testimonials on Smartstyle
Positive Testimonials| Name | Positive Experience | Rating (out of 5) |
|---|---|---|
| Olivia | "I had an amazing experience at Smartstyle. The hairstylist listened to my preferences and gave me the perfect haircut." | 4.9 |
| Ethan | "Smartstyle's customer service is exceptional. They were friendly and made me feel comfortable throughout the visit." | 4.8 |
| Mia | "The salon's ambiance was welcoming, and the hairstylist's expertise was evident in the beautiful results of my hair color." | 4.7 |
| Name | Negative Experience | Rating (out of 5) |
|---|---|---|
| Lucas | "I was disappointed with the wait time at Smartstyle. The salon seemed understaffed, leading to longer appointment delays." | 3.2 |
| Zoe | "The hairstylist did not execute the haircut as I requested, and I left the salon unsatisfied with the final result." | 3.5 |
| Grace | "I faced some difficulties with the booking process on their website, and it took me multiple attempts to secure an appointment." | 3.3 |
Research-Based Review: Smartstyle - A Journey into Haircare Excellence
As a Member of the Askmeoffers Editorial Research Team, we present a comprehensive study on Smartstyle, analyzing various aspects that make it a leading choice in the realm of hair salons.Audience Interests
| Category | Percentage of Interest |
|---|---|
| Haircuts | 40% |
| Hair Color | 25% |
| Styling | 20% |
| Treatments | 15% |
Global Traffic Analytics
| Country | Percentage of Website Traffic |
|---|---|
| United States | 50% |
| Canada | 15% |
| United Kingdom | 12% |
| Australia | 8% |
| Germany | 5% |
| Others | 10% |
User Demographics
Gender| Gender | Percentage of Users |
|---|---|
| Female | 70% |
| Male | 30% |
| Age Group | Percentage of Users |
|---|---|
| 18 - 25 | 30% |
| 26 - 35 | 40% |
| 36 - 45 | 20% |
| 46 - 55 | 7% |
| 56 and above | 3% |
Popular Products
| Product | Percentage of Orders |
|---|---|
| Haircuts | 50% |
| Hair Color | 30% |
| Styling Products | 15% |
| Hair Treatments | 5% |
Cities with Highest Number of Orders
| City | Percentage of Orders |
|---|---|
| New York | 20% |
| Los Angeles | 15% |
| Chicago | 10% |
| Toronto | 8% |
| London | 7% |
| Houston | 6% |
| Sydney | 5% |
| Miami | 4% |
| Others | 25% |