Users Voice for Smiledirectclub

5% users rated Terrible
0% users rated Poor
0% users rated Average
4% users rated Very Good
89% users rated Excellent
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Review article published on: 19 Feb 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.7 2.6 1.4 1 1 1
Nov 2022 3.9 4 1.1 1 5 1
Dec 2022 5 5 5 5 2 5
Jan 2023 5 2.6 1.3 1 5 1.5
Mar 2023 4.8 5 5 5 1 5
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Detailed Smiledirectclub Review by

SmileDirectClub Review: Affordable and Convenient Teeth Straightening at Your Fingertips

SmileDirectClub is an online teeth straightening service that provides a cheaper and more convenient alternative to traditional braces. The company has been in the market since 2014 and has gained a widespread reputation for its innovative approach to teeth alignment. The service is available in the United States, Canada, the United Kingdom, and Australia.

Pros and Cons

  • Pros:
    • Very affordable compared to traditional braces treatments.
    • Convenient: The process is entirely online, and you can take impressions of your teeth from home, avoiding multiple visits to an orthodontist.
    • No hidden fees or additional costs.
    • Treatment plans are personalized to your specific dental needs.
  • Cons:
    • The service is not ideal for individuals who have more complex orthodontic problems.
    • No in-person consultation with an orthodontist, which may miss certain dental issues.
    • Some customers report discomfort and irritation while wearing the aligners.
    • Some customers may find the treatment length longer than expected.

User Experience

The user experience is straightforward and intuitive. The website is easy to navigate, and the videos and tutorials are clear and concise, making it easy for anyone to create their aligner impressions confidently. The company's customer support team is responsive and helpful - their representatives are easy to contact and are always available to assist customers with any questions or concerns they may have.

Pricing and Value for Money

SmileDirectClub offers a significantly cheaper option than traditional braces and Invisalign treatments. Their clear aligner treatment usually costs $1,950 or $2,345 with a nighttime retainer included. This is cheaper than traditional braces which cost an average of $5,000-$6,000. SmileDirectClub accepts HSA and FSA payments and offers financing options to ease the financial burden when paying for the treatment.

Alternatives

SmileDirectClub is not the only company offering clear aligner treatment but is one of the most well-known. Other alternatives to SmileDirectClub include Candid and byte, which offer similar services. One crucial benefit of SmileDirectClub is that it's the most affordable option in the market.

Customer Service

SmileDirectClub has an excellent customer service team that is easily accessible through phone, email, or online chat. The customer service representatives are knowledgeable and helpful, answering any questions or concerns that customers may have. Customers can also contact their assigned dental professional via the website's messaging system.

Product Quality and Selection

SmileDirectClub offers high-quality clear aligners that are BPA-free and FDA-approved. The company's aligners are crafted using industry-standard 3D printing and thermoforming technology, ensuring that each aligner is perfect for each patient's unique needs.

Website Usability

The SmileDirectClub website is easy to navigate and user-friendly, with clear instructions and visual aids guiding the user through the entire process. Videos and tutorials are clear, concise, and informative, making browsing and ordering clear aligners a breeze.

Returns and Exchanges

SmileDirectClub offers a straightforward refund policy that enables customers to request a refund within 30 days of receiving their aligners. In the event of issues such as misalignment or discomfort, SmileDirectClub's dental team will review the situation and recommend appropriate measures to their customers.

Promotions and Discounts

SmileDirectClub regularly offers discounts and promotions to new users and existing customers, including Black Friday and Cyber Monday deals, seasonal discounts, and referral programs that save customers a percentage of their treatment cost.

Reputation

The company has an excellent reputation, receiving positive reviews from satisfied customers. The brand's transparent pricing and customer-friendly policies have won them many fans and made it possible for people who could not afford traditional braces to reduce the costs of straightening their teeth.

Payment Options and Loyalty Programs

SmileDirectClub accepts HSA and FSA payments, and their flexible financing options make payments for the aligner treatment more manageable. The company has a loyalty program that rewards returning customers with discounts and special perks.

Customer Reviews

Customer reviews on the SmileDirectClub website, Trustpilot, and other review sites are overwhelmingly positive. Most customers laud SmileDirectClub for its affordability, convenience, and quality of service, but some customers report discomfort and extended treatment length.

Community Involvement

SmileDirectClub has a strong commitment to community programs and philanthropic initiatives. In 2018, they joined forces with the Smile for Success Foundation to provide free orthodontic care for unemployed and underemployed job seekers. They have also partnered with many charitable organizations, including Operation Smile, Smile Train, and the American Association of Orthodontists Foundation.

Shipping and Costs

Shipping is free for all SmileDirectClub customers. Each aligner kit is shipped directly to the customer's doorstep, along with postage-paid envelopes for returning impressions and aligners. The treatment plan usually lasts for 4-6 months, with customers receiving sets of aligners every two weeks.

Conclusion

SmileDirectClub offers a cheaper and more convenient alternative to traditional braces and clear aligners with professional dental oversight. The company has an excellent reputation and a strong commitment to community programs and philanthropic initiatives. The process is entirely online, from the comfort of your home, with a personalized treatment plan and excellent customer service. While it may not be the best option for complex orthodontic issues, it is a quality product with a customer-friendly policy and an affordable price.

Smiledirectclub Recent User Reviews

User Rating

5 stars

90

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Reviewer Name: Donna

Review Submission Date: 2023-01-31

Review Title: Off to a great start!
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Review Description: I chose to use the Smile shop to have my teeth scanned because I had one close by, and was unsure about using the impression kit. I was able to schedule an appointment online quickly, and I didn't have to wait on my arrival. Kuxam did my scan, explained the process, told me what to expect and answered all my questions. I am excited to get started!

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Reviewer Name: Mary

Review Submission Date: 2023-01-31

Review Title: Extremely satisfied with the smile shop customer service …
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Review Description: From the second I walked in to the smile shop to the end of the consult and scan, Melanie made the entire experience comfortable and enjoyable. She explained everything thoroughly and answered all my questions precisely. I’m excited for the next steps!

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Reviewer Name: Katherine Quintanilla Kat

Review Submission Date: 2023-01-31

Review Title: I first went just for a consultation…
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Review Description: I first went just for a consultation and to ask questions about fixing my teeth/smile. I was worried about my appointment because using they're really long and painful but Eric was great! The appointment was so quick, easy, and pain-free. Eric was so helpful and informative I signed up on the spot. Can't wait to start my new smile journey ?

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Reviewer Name: Mon

Review Submission Date: 2023-01-31

Review Title: How did I not know sooner about this place?
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Review Description: The fact that Wyatt was fantastic in explaining the whole process and showing me before and after pics. My overall experience has been nothing but great service. I have no faults and would highly recommend this to anyone who's looking for a cheaper way of straightening your teeth

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Reviewer Name: Brandy Jenkins

Review Submission Date: 2023-01-31

Review Title: First time impressions
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Review Description: Virgil did an excellent job from start to finish. He thoroughly explained each step of the process and answered any questions that I had. At the end of my visit I was very confident in my choice to use SmileDirect

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Reviewer Name: Colleen Forbes

Review Submission Date: 2023-01-30

Review Title: My visit was awesome
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Review Description: My visit was awesome! I was assisted by Amber and she was so professional and friendly. She completed my scan and thoroughly explained the treatment plan and answered all of my questions. She definitely made me feel that I had made the right choice in choosing SmileDirectClub. I am really excited to get started on my new smile!

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Reviewer Name: Tiffany

Review Submission Date: 2023-01-30

Review Title: Great experience so far
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Review Description: No wait, friendly office staff, thorough explanation of options, clean facility, everything was as expected, and I didn't feel like I was being pushed to purchase something I didn't need (which made me more trusting and open to purchasing)

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Reviewer Name: Jamila Sarkodie

Review Submission Date: 2023-01-30

Review Title: Raven
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Review Description: Raven, the specialist I saw at the Raleigh/Durham location, was very professional, and knowledgeable. She was very patient with me and answered ever question I had. She really made it a pleasant experience for me.

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Reviewer Name: Cristal Falcon

Review Submission Date: 2023-01-29

Review Title: I had a wonderful experience with Irma…
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Review Description: I had a wonderful experience with Irma she was very welcoming and fun. Got to know me and reasons why I want to improve my smile. I also meet the manager she was very pleasant as well. Both these ladies gave me a great experience and went into details with everything.

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Reviewer Name: Julie Charles

Review Submission Date: 2023-01-29

Review Title: Great experience with the dental…
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Review Description: Great experience with the dental assistant who scanned my teeth and explained the whole process. She was so knowledgeable and made me feel so good about investing in myself.

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