Users Voice for Smythson

38% users rated Terrible
0% users rated Poor
0% users rated Average
3% users rated Very Good
59% users rated Excellent
Pie Chart Review Representation for Smythson
Smythson Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 May 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 3.8 4.4 2 4.2 3.3
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.2 4.1 5 3.6 2.7
Feb 2023 3 5 5 1.8 5 3
Mar 2023 1 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Smythson Review by

Introduction:

Smythson is a renowned British brand that has been creating high-quality leather goods since 1887. The brand's website, smythson.com, offers a range of luxury products, including bags, diaries, notebooks, and leather accessories. The website is known for its elegant and sophisticated design, intuitive user interface, and smooth shopping experience. In this editorial review, we take a closer look at various aspects of smythson.com to help you make an informed purchase decision.

Pros and Cons:

Pros: - High-quality leather products - Elegant and sophisticated design - Fast and efficient customer service - Free shipping on all orders - Free returns and exchanges within 28 days Cons: - Expensive products - Limited selection of items compared to other luxury brands - No loyalty program

User Experience:

Navigating smythson.com is a breeze, thanks to its user-friendly interface and intuitive design. The website has clear categories that make it easy to find your desired product, and the search function works well. The product pages provide detailed descriptions, multiple product images, and user reviews to help you make informed purchase decisions.

Pricing and value for money:

Smythson's products are undeniably expensive, with prices ranging from $100 to $8,000. However, the brand's emphasis on quality and craftsmanship justifies the high prices. In comparison to other luxury brands, Smythson offers excellent value for money, considering the superior quality of their products.

Alternatives:

Some of the alternatives to smythson.com include: - Montblanc: A luxury brand that offers leather goods, writing instruments, and watches. - Shinola: An American luxury brand that specializes in leather goods, bicycles, and watches. - Mulberry: A British brand that offers luxury handbags, wallets, and accessories.

Customer Service:

Smythson's customer service team is efficient and responsive, with an average response time of fewer than 24 hours. You can contact them via phone, email or live chat for any inquiries or assistance. The website also has a comprehensive FAQ section that addresses common customer queries.

Product Quality and Selection:

Smythson is renowned for its premium quality leather goods that are crafted using traditional techniques. The brand uses high-grade leather that is sourced sustainably, ensuring the longevity and durability of their products. While the brand has a limited selection of products compared to other luxury brands, each item is carefully designed and crafted to perfection.

Website Usability:

Smythson.com offers an elegant and sophisticated website design that is easy to navigate. The website is mobile-responsive and offers a seamless shopping experience across multiple devices. The checkout process is straightforward and secure, with multiple payment options available.

Returns and Exchanges:

Smythson offers free returns and exchanges within 28 days of purchase in the US and the UK. International customers are also eligible for free returns, but the shipping costs are not covered by the brand. The returned product must be in its original condition and packaging to qualify for a refund or exchange.

Promotions and Discounts:

Smythson offers various promotions and discounts from time to time, especially during the holiday season or on special occasions. The website also has a sale section that provides up to 50% off on select items. However, the brand does not have a loyalty program, which can be a drawback for regular customers.

Reputation:

Smythson has a sterling reputation for producing high-quality, luxurious leather goods. The brand has been serving customers for over a century, and its products have been endorsed by royalty, heads of state, and A-list celebrities. The brand's commitment to sustainability and ethical sourcing has also earned it a dedicated following.

Payment Options:

Smythson offers multiple payment options, including Visa, Mastercard, PayPal, and American Express. The website uses SSL encryption to secure all transactions, ensuring that your personal and financial information is safe.

Loyalty Programs:

Smythson does not have a loyalty program, which can be a drawback for regular customers who wish to receive exclusive benefits and rewards.

Customer Reviews:

Smythson has predominantly positive customer reviews, with customers praising the exceptional quality and durability of the products. The brand's fast and efficient customer service has also received praise from customers.

Community Involvement:

Smythson is committed to sustainable and ethical practices, sourcing its materials responsibly and reducing waste wherever possible. The brand also supports various charitable causes and initiatives, such as the Prince's Trust and the London Symphony Orchestra.

Shipping and Costs:

Smythson offers free shipping on all orders worldwide, with a delivery time of 3-5 business days. While the brand does not have expedited shipping options, the free shipping policy makes up for it. However, international customers may be subject to additional customs duties and taxes, which are not included in the product price. In conclusion, smythson.com is an outstanding website that offers high-quality, luxurious leather goods. While the brand's products are expensive, the exceptional craftsmanship and durability of the products justify the prices. The website's intuitive design, fast customer service, and free shipping and returns policy make it a great option for customers seeking luxury leather goods.

Smythson Recent User Reviews

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Reviewer Name: Dod

Review Submission Date: 2023-01-31

Review Title: Fast and good as expected in 2023
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Review Description: Order yesterday. Received today. The box was way to big for the item but that was okay. Lots of tape to keeper shut during transit. I used express delivery to receive it in one day. Had no problems. Items are shipped from Italy. Quality of the notebooks are top notch for fountain pens. For gel pens it’s a bit tricky and smudgy depending on the ink. Overall really pleased and had no negative experience what so ever.

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Reviewer Name: ray watson

Review Submission Date: 2023-01-17

Review Title: Poor delivery service
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Review Description: Products ordered 6 Jan, paid for express delivery. The order was sent to the incorrect address (9 Jan) I called Smythson once notified the delivery had taken place and was told I had called and changed the delivery address (I hadn’t) items were to be re sent . One week later nothing had arrived so emailed then called again. 11 days from order to delivery is very poor .

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Reviewer Name: Louise Sacker

Review Submission Date: 2022-12-13

Review Title: Terrible refund policy
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Review Description: Terrible refund policy. I purchased a diary in store as a gift which was unwanted. No refund or even store credit offered as diaries are apparently "perishable". Who knew??! Apparently if i had ordered it online I could have returned it which baffles me. Why would a company have such differing refund policies? No flexibility so have decided I will not be purchasing from this company again.

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Reviewer Name: James Roadnight

Review Submission Date: 2022-11-24

Review Title: Top quality products and service
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Review Description: I have bought notebooks online for a number of years, also have key rings and a card holder. All top quality products, they are a treat to own and use, customer service has always been great for me. I can’t imagine not being a customer of Smythson!

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Reviewer Name: J. Chamice

Review Submission Date: 2022-08-31

Review Title: Does not guarantee products; terrible customer service
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Review Description: $800 olive-green backpack purchased less than a year ago badly scratched on front panel for no apparent reason. Company unwilling to assist, repair or offer any assistance. They sold a faulty product and will not stand behind it. Their website states that "there is a comprehensive repair service for all products." This is a lie.

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Reviewer Name: Lacarya Scott

Review Submission Date: 2022-07-15

Review Title: Completely ripped off
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Review Description: Completely ripped off. Spent $1600 and in three uses leather coming off and they refuse to repair etc. I will never use this store again and am warning others not to. I am consulting lawyers as I asked them to repair it and they would not. Please stay away this is not worth it at all. They are marketing charlatans and sadly I liked how the bag looked and the feel but with such quality this is worth at best $30.

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Reviewer Name: Benjamin Newman

Review Submission Date: 2022-07-06

Review Title: Poor quality control & customer support
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Review Description: I have made several orders in recent times and both times items arrived damaged, not due to posting but due to poor manufacturing process it would seem. I would have thought that a brand like Smythson would have a better quality control process and not ship out items that are defective. Upon contacting Smythson the response was not great and they refused to honor a replacement item as they said they had no more "sale" items in stock. Had to go with a refund and look elsewhere (plenty of options) to spend my money.

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Reviewer Name: John Williams

Review Submission Date: 2022-05-26

Review Title: My go to for personalised presents
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Review Description: My go to for personalised presents. Many thanks to Jack on their team for taking care of a tricky order.

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Reviewer Name: Robert

Review Submission Date: 2021-10-10

Review Title: We visited the New Bond Street store…
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Review Description: We visited the New Bond Street store for wedding stationery, it took a few months to decided what we wanted and perhaps the experience would have been better if we had a single person of contact.So that did slow things down a little but was not a major inconvenience.

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Reviewer Name: Customer

Review Submission Date: 2021-08-06

Review Title: Their returns policy states that they…
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Review Description: Their returns policy states that they will try to refund within 28 days. - 'Once your return is received by our Customer Service team, we will aim to process it within 28 days.' This isn't within the law in the UK and all returns should be processed within 14 days. So at the present time Smythson are operating outside of the law.