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100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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Smytten Overall rating
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Review article published on: 12 Nov 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Jul 2022 5 5 3.5 4.6 1.8 3.2
Aug 2022 5 5 3.3 4.3 2.2 3
Sep 2022 5 5 3.8 4.5 2.3 3.7
Oct 2022 5 5 4.2 4.7 3.6 2.5
Mar 2023 1 5 2.8 4.2 5 3
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Detailed Smytten Review by


Smytten is an Indian luxury shopping platform that delivers high-end beauty and lifestyle products from the world's most sought-after brands. Launched in November 2017, Smytten provides customers with a chance to Try, Benefit and Love the products offered on the platform, and place an order for the ones they love directly. The platform offers a mix of beauty and lifestyle products ranging from skincare to fragrances, haircare, personal care, wellness, and home décor.

Pros and Cons

Pros: - Large selection of luxury beauty and lifestyle brands - Platform for registered users to access exclusive deals - Efficient and user-friendly design - Free shipping and COD available - Gifting options available Cons: - Products can be on the higher end of the price spectrum - Some brands may have limited product options - Limited international shipping options

User Experience

The site has a sleek and intuitive interface that is easy to navigate. The site's design emphasizes a clean layout with a product grid that is easy to browse. The search function also serves as a helpful tool to locate specific products easily. Site speed is fast and efficient, ensuring a quality user experience.

Pricing and Value for Money

Pricing on Smytten can be on the higher end of the spectrum, making it a more premium shopping experience. However, the platform offers a wide array of luxury brands that may not be easily accessible in regular brick-and-mortar stores.


Competitors to Smytten include platforms like Nykaa, Purplle, and Myntra Beauty. Nykaa is a similar platform that offers a more extensive range of products and features, while Purplle is more affordable, and Myntra offers a selection of both luxury and affordable brands.

Customer Service

Smytten's customer service team is responsive and helpful, readily available to help customers with any issues. The platform also offers a live chat feature, which is a convenient tool for users who need to get quick answers to their questions or inquiries.

Product Quality and Selection

Smytten's product selection is carefully curated, ensuring that only the best and most sought-after brands are offered. Most luxury brands offer high-quality, premium products that justify their higher prices. The platform selection may sometimes have limited product options from select brands.

Website Usability

The website is user-friendly and operates smoothly. The product categories are well organized, which streamlines the browsing process. The website is also optimized for mobile use, making shopping on-the-go simple and intuitive.

Returns and Exchanges

Smytten accepts returns within seven days of delivery, subject to certain terms and conditions. Users are advised to carefully read the terms and conditions before returning any products.

Promotions and Discounts

Smytten offers various promotions and discounts, including referral codes, first-time user discounts, and exclusive deals for registered users.


Smytten has an excellent reputation for providing luxury products from the most coveted brands worldwide. The platform remains a respectable marketplace and has become one of the go-to platforms for those looking for high-end products.

Payment Options

Smytten accepts payment using various payment modes, including Credit/Debit Cards, Net banking, Paytm, and more.

Loyalty Programs

Smytten offers a loyalty program where users can earn and redeem points to get exclusive deals and discounts.

Customer Reviews

Smytten has a rating system that allows customers to rate and review products they've used. These product reviews are helpful to users looking to buy products as they offer valuable insights on a product's effectiveness or how satisfied other customers have been with their purchase.

Community Involvement

Smytten offers a platform for bloggers and influencers to showcase their content and offer relevant and helpful information about their brands.

Shipping and Costs

Smytten offers free shipping on all orders above Rs. 999 in India. For orders below Rs. 999, a nominal shipping fee applies. Shipping times range from 1-5 business days. International shipping is available, but fees may vary depending on the destination. In summary, Smytten offers a premium shopping experience catering to those looking for high-end beauty and lifestyle products. With a sleek, user-friendly interface and an excellent range of luxury brands across various categories, Smytten has earned its reputation as a marketplace for premium products. While pricing may be on the higher end of the spectrum, the product selection and quality are top-tier, offering users a value-for-money product. The platform offers efficient customer service, multiple payment modes, loyalty programs, and free shipping, making shopping on this website more comfortable and more rewarding.

Smytten Recent User Reviews


Reviewer Name: Ananya Srivastava

Review Submission Date: 2022-10-20

Review Title: Is smytten a scam?
Customer Support   



User Interface          


Review Description: Highly unprofessional and the worst customer care in the world. Social media team is so busy on to deleting genuine user comments that they do not even care about loosing the customer. If you are ready to loose your money and never receive the package then go and buy from them



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