Snapfish is an online photo printing service that allows users to create personalized products such as photo books, calendars, and prints from their digital photo collections. The company was founded in 1999 and is now a subsidiary of District Photo.
Pros and Cons:
Pros:
- Wide range of products available
- Easy-to-use website
- Quality products
- Competitive pricing
Cons:
- Limited customization options on some products
- Shipping costs can be high
- No live chat support
User Experience:
Snapfish's website is easy to navigate and offers a wide range of products that can be customized to meet users' needs. The ordering process is straightforward and the website provides users with clear and concise instructions on how to create photo products.
Pricing and Value for Money:
Snapfish offers competitive pricing for its products. Customers can expect to pay a similar price for products as they would at other online photo printing services. The company often runs promotional sales on its products and offers discounts to its customers.
Alternatives:
Some popular alternatives to Snapfish include:
- Shutterfly
- Walmart Photo
- CVS Photo
- Mpix
Customer Service:
Snapfish offers customer service via email and phone. The company also has a FAQ section on its website that addresses common customer questions. Response times for customer inquiries may vary.
Product Quality and Selection:
Snapfish offers a wide range of products that are of high quality. The company uses high-quality paper and ink to produce its products. Users can also choose from a variety of product options, such as book covers and page layouts, to create a personalized photo book.
Website Usability:
Snapfish's website is user-friendly and easy to navigate. Users can easily find the products they are looking for and customize them to their liking. The website also offers helpful tips and tutorials to guide users through the ordering process.
Returns and Exchanges:
Snapfish offers returns and exchanges on its products within 45 days of purchase. Customers can fill out a form on the company's website to initiate the return process. The company also offers a satisfaction guarantee on its products.
Promotions and Discounts:
Snapfish offers regular promotions and discounts on its products through email newsletters and on its website. Customers can also take advantage of the company's referral program to earn discounts on future purchases.
Reputation:
Snapfish has a solid reputation within the photo printing industry. The company has received positive reviews from customers and has been recognized for its quality products and ease of use.
Payment Options:
Snapfish accepts payment via major credit cards, including Visa, Mastercard, American Express, and Discover.
Loyalty Programs:
Snapfish offers a loyalty program called "Snapfish Rewards" that allows customers to earn points for their purchases. Customers can redeem these points for discounts on future purchases.
Customer Reviews:
Overall, customers have positive things to say about Snapfish's products and services. The company has received high ratings for its quality products, ease of use, and competitive pricing.
Community Involvement:
Snapfish supports various community organizations and initiatives. The company has partnered with organizations such as United Way and offers fundraising programs for schools and nonprofit organizations.
Shipping and Costs:
Snapfish offers standard and expedited shipping options. Shipping costs will vary depending on the customer's location and the size and weight of the order. Customers can view shipping costs during the checkout process.
Review Description: Decided I would use Snapfish for a canvas print. I had no issues with their photo prints so assumed all would be fine. So disappointed. Sub par work. Would not ever order a canvas print again. .
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Reviewer Name: Hayley
Review Submission Date: 2023-01-22
Review Title: Product arrived damaged
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Review Description: Product arrived damaged, as it wasn't opened until Christmas (it was a gift) I was told nothing could be done about it as it was too late. Quality was also terrible. The 'acrylic glass' in frames is just very bad looking plastic, that obviously damages easily in transit. Won't be using snapfish ireland again.
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Reviewer Name: Brad
Review Submission Date: 2023-01-21
Review Title: Wish had read these reviews before…
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Review Description: Wish had read these reviews before ordering has been a month now and not received. Customer service totally useless.
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Reviewer Name: Anon
Review Submission Date: 2023-01-19
Review Title: One good thing is the images were…
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Review Description: One good thing is the images were delivered quickly. On the down side, the colour quality was poor and they crop your image —- ruining many of the photos. It was my first experience and I don’t think I’ll use them again for prints.
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Reviewer Name: sonya
Review Submission Date: 2023-01-14
Review Title: The most glitchy of sites
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Review Description: The most glitchy of sites. This has been the case for over a decade. Safe yourself the frustration and upload your photos to any one of their much more competent competitors. This site is horrible and dealing with customer service and IT has not resolved any issues.
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Reviewer Name: Richard
Review Submission Date: 2023-01-02
Review Title: Terrible dark photos
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Review Description: Terrible dark photos. Can't even figure out who is who on them! Uploaded good quality images. Chat function useless.
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Reviewer Name: Alicia Rutigliano
Review Submission Date: 2022-12-30
Review Title: I ordered a mug for my FIL
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Review Description: I ordered a mug for my FIL, when I received the mug the pictures were terrible. I asked them to fix and send a new one and they sent me the same damn thing. DONT WASTE YOUR MONEY. They didn't do anything to fix it. Do not go through this company. Complete and utterly trash
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Reviewer Name: Jo's Pilates
Review Submission Date: 2022-12-21
Review Title: Terrible quality photos and almost…
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Review Description: Terrible quality photos and although paid premium delivery, they're late. I almost re ordered again when they advised me to upload them again so they could check, luckily you have an hour to cancel which I did. . Wish I'd read these reviews. The chat service, awful, just get cut off and keep having to start again. I doubt they'll rectify going off these reviews. Waste of money. I'll go elsewhere. Also will change my account details because it appears they've saved my payment details which I always try to avoid
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Reviewer Name: Eileen LaMendola
Review Submission Date: 2022-12-20
Review Title: OMG, such a scam!!
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Review Description: Omg, I wish I read the reviews before ordering. It is a scam. Horrible picture on cards, and a Completely Bizarre Return Address on the envelopes. Wow!! No holiday cards this year for friends and family.
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Reviewer Name: DOROTHY TOURNEAR
Review Submission Date: 2022-12-18
Review Title: SNAPFISH IS A SCAMMER & LIAR
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Review Description: SNAPFISH IS A SCAMMER & LIAR. I ORDER A CHRISTMAS CARD DEC.16 , 2022 THAT IS ONLY $ 42.20 , THEN , WHEN I CHECK MY ONLINE BANKING AT THE SAME DAY , THE SNAPFISH CHARGE MY BANK ACCOUNT $ 138.88 !!!!! I AM SO FREAKING MAD !!! WHEN I TRY TO PHONE CALL THEM , ALWAYS ANSWERING MACHINE !! WHEN I TRY TO ONLINE LIVE CHAT , THEY ALSO LIE TO ME. THEY DONT LIKE TO REFUND MY MONEY !!! THE $ 138.88 IS A FREAKING VERY EXPENSIVE JUST OF THE 60 PCS . CHRISTMAS CARDS !!!!