Users Voice for Sneakerhead

58% users rated Terrible
4% users rated Poor
0% users rated Average
3% users rated Very Good
34% users rated Excellent
Pie Chart Review Representation for Sneakerhead
Sneakerhead Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 12 Jun 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Feb 2022 5 5 4.6 3.8 1.2 4.4
Mar 2022 5 5 4.6 4.3 1.8 5
Apr 2022 5 5 5 3.8 3.4 4.3
May 2022 5 5 5 5 5 5
Mar 2023 2.6 5 5 5 5 4
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Detailed Sneakerhead Review by

Introduction

Sneakerhead.com is a one-stop-shop for sneaker enthusiasts who are passionate about collecting and wearing the latest and greatest sneakers. The site offers a wide variety of brands, styles, and sizes to choose from, and also includes limited-edition releases and hard-to-find styles.

Pros and Cons

Pros:
  • Large selection of sneakers from various brands.
  • Offers both mainstream and limited-edition sneakers.
  • User-friendly website interface.
  • Offers a rewards program for active members.
Cons:
  • Prices can be higher compared to other sneaker websites.
  • Shipping can take a longer time than other websites.
  • Returns can be complicated and time-consuming.

User Experience

The user interface of sneakerhead.com is well-designed and easy to navigate, making it easy to find specific brands or styles. They also provide detailed descriptions and multiple pictures of the shoes to help customers make informed decisions. However, their return policy can be a bit complicated and requires contacting customer service before initiating a return.

Pricing and Value for Money

The prices at sneakerhead.com may be higher compared to other websites, especially for limited-edition or hard-to-find shoes. However, some customers may appreciate the selection of exclusive and rare styles that they can’t find elsewhere.

Alternatives

Some alternatives to sneakerhead.com include Footlocker, Nike, Adidas, and Finish Line. These websites also offer a wide variety of sneaker choices, with varying prices and shipping times.

Customer Service

Sneakerhead.com has a responsive and knowledgeable customer service team. Customers can contact them via phone, email or live chat for questions, concerns, or returns.

Product Quality and Selection

Sneakerhead.com offers a vast selection of sneakers with many styles, colors, and sizes to choose from. They also carry limited-edition and hard-to-find styles, and customers can be assured they are receiving authentic products.

Website Usability

Sneakerhead.com has a user-friendly interface that makes browsing and purchasing sneakers easy. The site is well-organized, and the checkout process is simple.

Returns and Exchanges

Returns and exchanges can be complicated on sneakerhead.com. Customers must contact customer service to initiate the process and receive an RA number. Customers must also return the product in its original condition within 30 days of receiving it.

Promotions and Discounts

Sneakerhead.com regularly offers promotions and discounts, such as free shipping or a percentage off the total purchase. They also have a loyalty program that rewards active members.

Reputation

Sneakerhead.com has been in the industry for more than 15 years and has built a reputation for offering authentic sneakers and excellent customer service.

Payment Options

Sneakerhead.com accepts various payment methods, including major credit cards, PayPal, and Affirm.

Loyalty Programs

Sneakerhead.com offers a rewards program that allows members to earn points for purchases and other activities. These points can be redeemed for discounts or exclusive products.

Customer Reviews

Customer reviews on sneakerhead.com are generally positive, with many customers praising the site’s selection and customer service.

Community Involvement

Sneakerhead.com is active on social media, including Instagram, Twitter, and Facebook. They also have a blog that covers sneaker news and upcoming releases.

Shipping and Costs

Shipping costs for sneakerhead.com can vary depending on the location and the item’s size or weight. They do offer free shipping on orders over a certain dollar amount, and shipping times can take longer than other websites.

Sneakerhead Recent User Reviews

User Rating

5 stars

12

👤

Reviewer Name: E Shaw

Review Submission Date: 2021-05-01

Review Title: Scammer
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Review Description: It’s not about bad customer service, this place never intended to send anything out after receiving payment and does not have stock of anything to sell it’s purely a fraud.

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Reviewer Name: E Shaw

Review Submission Date: 2021-05-01

Review Title: Scammer
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Review Description: It’s not about bad customer service, this place never intended to send anything out after receiving payment and does not have stock of anything to sell it’s purely a fraud.

👤

Reviewer Name: Mr David Wells

Review Submission Date: 2021-03-15

Review Title: Scammer. Avoid at all costs.
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Review Description: My son bought a pair of trainers for £150. Thta was the last we heard. No communication, no trainers.He was redirected from depop.Avoid

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Reviewer Name: Mr David Wells

Review Submission Date: 2021-03-15

Review Title: Scammer. Avoid at all costs.
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Review Description: My son bought a pair of trainers for £150. Thta was the last we heard. No communication, no trainers. He was redirected from depop. Avoid

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Reviewer Name: Ranjit Jowett

Review Submission Date: 2021-01-31

Review Title: My daughter ordered some trainers with…
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Review Description: My daughter ordered some trainers with this site which she was redirected to from Depop as the company said order directly from us.BIG MISTAKEShe paid £150 for the trainers out of her birthday money.The trainers never arrived and the company does not reply to emails.I emailed them with my account saying I wanted to buy trainers and got immediate replies.Can’t believe people do this.

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Reviewer Name: Ranjit Jowett

Review Submission Date: 2021-01-31

Review Title: My daughter ordered some trainers with…
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Review Description: My daughter ordered some trainers with this site which she was redirected to from Depop as the company said order directly from us. BIG MISTAKE She paid £150 for the trainers out of her birthday money. The trainers never arrived and the company does not reply to emails. I emailed them with my account saying I wanted to buy trainers and got immediate replies. Can’t believe people do this.

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Reviewer Name: Lauren W

Review Submission Date: 2020-09-07

Review Title: 3 weeks and no shoes
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Review Description: Paid for 2 day shipping, going on 3 weeks, still no shoes. Customer service advised I file a fraud claim with my bank. Being a bank employee, I know filing a fraud claim to get my money back IS FRAUD. When I told them I can't do that they then said they were filing a claim with FedEX and it would take up to 10 days. 3 weeks later now... where are my shoes??? $65 down the drain!

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Reviewer Name: Lauren W

Review Submission Date: 2020-09-07

Review Title: 3 weeks and no shoes
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Review Description: Paid for 2 day shipping, going on 3 weeks, still no shoes. Customer service advised I file a fraud claim with my bank. Being a bank employee, I know filing a fraud claim to get my money back IS FRAUD. When I told them I can't do that they then said they were filing a claim with FedEX and it would take up to 10 days. 3 weeks later now... where are my shoes??? $65 down the drain!

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Reviewer Name: guy ashton

Review Submission Date: 2020-08-18

Review Title: Total Satisfaction Here
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Review Description: Incredible deals & selection, super fast delivery time (even free shipping) and on point customer service....don't go anywhere else. i am a genuine consumer with zero affiliation to this company.

👤

Reviewer Name: guy ashton

Review Submission Date: 2020-08-18

Review Title: Total Satisfaction Here
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Incredible deals & selection, super fast delivery time (even free shipping) and on point customer service....don't go anywhere else. i am a genuine consumer with zero affiliation to this company.