Sokoglam Reviews

Voted Poor (3/5)

42 Votes

20 Reviews

Vote Now

Pie-Chart Analysis

45% users rated Terrible
10% users rated Poor
0% users rated Average
10% users rated Very Good
35% users rated Excellent
Write a review
I Ilona Kamyszek
119 days ago

Decent company

My review for sokoglam.com I began to order from Soko Glam in Dec.2021. I can't complain. Once my order was misplaced but after contacting with the customer service they delivered me the package for free. One star less for pretty long shipment time which is about 5-7 days in US.
S Sunshine L
283 days ago

Why Soko Glam Lost a Loyal Customer

I am disheartened to share my recent experience with Soko Glam. At first, I was satisfied with the prompt shipping of my initial order. However, my second purchase on May 23rd turned out to be a disappointment. As of June 1st, my item has not been shipped. When I requested a refund, albeit not in the politest manner, it was granted. However, I was then banned for life from making any future purchases. The email from a representative named Lili, informing me of this ban, was perplexing. It's as if she believed that being barred from their store would deeply affect me. In reality, I have no intentions of supporting a company that treats its customers in such a manner. Interestingly, the refund was only initiated after I had threatened to file a complaint with the Attorney General's office. My experience has been disappointing, to say the least. The lack of transparency and the extreme measure of a lifetime ban for a dissatisfied customer is deeply concerning. It's evident that customer satisfaction is not a priority for Soko Glam. Moreover, I urge potential customers to take heed of my experience and the numerous other negative reviews. Additionally, I encourage everyone to visit Glassdoor and examine the employees' feedback about the company. The consensus about the subpar product quality and the alleged demeanor of the CEO is quite alarming and resonates with my own encounter. In conclusion, my journey with Soko Glam has been more than just a simple transaction. It's a regrettable instance of a company losing sight of what truly matters - its customers. As I bid farewell to Soko Glam, I hope that my narrative serves as a cautionary tale for those contemplating a purchase from this company.
A Amanda Shipman
576 days ago

Canadian experience: Great

My review for sokoglam.com I had a great experience with this company. I ordered on July 24 and received on July 28, delivered by Canada Post. I was able to track directly through the website tracking link. The majority of the delivery was through DHL and then my local mail service takes over. My items were well packaged and had all necessary safety seals. Be aware all priced are in USD. I have purchased from them again. Great selection on products I can’t buy in store or are not available in Canada.
T Tammy Sassin
993 days ago

I purchased a product similar to…

My review for sokoglam.com I purchased a product similar to another product I use regularly. This is supposed to be the same ingredients. These ingredients usually cause a peeling/exfoliation within days. I bought a package of 3. None of them worked. I contacted the company to let them know that it was either a defective batch or one of those that really don't use the products on the label. I was basically told too bad. I want to warn you that you are probably receiving a product from China and it is doubtful that the actual product you think you are getting is what you will receive. I won't order from Soko Glam again and I wanted to warn any other pontential customers to not waste their month.
L Liz Stallard
1169 days ago

Amazing

My review for sokoglam.com I've ordered from here many times. It usually takes about one week for my parcel to arrive. Their customer service is amazing, and the products are all authentic. If you have the browser app honey, I don't pay too much with the coupons. If I ever need recommendations I just email them or set up a free consultation. Overall, the products, website, and service is great.
B buyer
1223 days ago

Exceedingly Satisfied with Quality but Disheartened by Service

Let me start by saying that the products I received from sokoglam.com were top-notch in terms of quality and effectiveness. Each item surpassed my expectations, leaving my skin glowing and radiant. However, my overall experience was dampened by the disappointing customer service I encountered. As a loyal customer, I was enticed by a promotional offer promising a free product with a minimum purchase. Regrettably, despite meeting the criteria, the promised free item never made its way into my order. What compounded this issue was the lack of a contact number for direct assistance, forcing me to rely solely on email communication. Despite my repeated attempts to reach out for assistance, my inquiries were met with silence. The absence of any response left me feeling undervalued as a customer, and I couldn't help but feel a sense of regret for not receiving the advertised free product that initially incentivized my purchase. While I hesitate to disparage a company, this experience underscored the importance of reliable customer service in fostering trust and loyalty. Moving forward, I hope that sokoglam.com can address these communication gaps and prioritize enhancing their support system to ensure that every customer feels valued and heard. In conclusion, while I remain exceptionally pleased with the quality of the products from sokoglam.com, my encounter with their customer service was a stark reminder of the impact exceptional service can have on overall customer satisfaction. Here's hoping for improved experiences in the future.
K K
1290 days ago

Awful Experience

My review for sokoglam.com I spent an hour on the website, super excited about picking out the most highly rated products. I placed my order and it was cancelled by Soko Glam days later. I sent an email asking for help and was brushed off with a generic response. I spent more time to re-place my order and they cancelled it again. I sent another email to ask why and was ignored. HORRIBLE/ NON-EXISTENT CUSTOMER SERVICE.
V Vanessa S
1337 days ago

Excellent customer service

My review for sokoglam.com Excellent customer service! I have contacted them twice and both times they have replied right away. I love their products and they are definitely a trustworthy company.
M Mei Wu
1417 days ago

Good customer service

My review for sokoglam.com I had an order that was claimed "delivered", but it was not. I contacted customer service and they immediately checked for me what was going on. They apologized and sent me another package and gave me some points as well!
C caxap n
1467 days ago

A Genuine Gem: My Experience with Sokoglam

Allow me to share my sincere experience with Sokoglam. Initially, I placed an order and was surprised to see three mysterious taxes added to my total. The "NYC tax" and "special tax" seemed puzzling. Concerned, I reached out to the customer service team, seeking clarity on these additional charges. Unfortunately, my message went unanswered. Despite this initial setback, I must admit that my overall shopping experience with Sokoglam was delightful. The quality of their products and the ease of navigation on their website are truly commendable. However, the issue with the undisclosed taxes left me feeling uneasy about the transparency of their pricing. For future purchases, I have opted to explore shopping with companies based in Korea directly. Not only do I avoid unexpected taxes, but I also appreciate the directness of this approach. It's a shame that my encounter with Sokoglam ended on such a sour note, as I genuinely enjoyed their products. While my experience had its ups and downs, I encourage potential customers to be mindful of any additional charges that may surface during checkout. Despite this hiccup, Sokoglam remains a promising platform for discovering quality skincare products.
S SticksJ
1580 days ago

Surprise Ruined: Delays and Missing Items, Disappointingly Unwrapped

My heartfelt testimonial for sokoglam.com stems from a recent experience that left me disheartened. Eager to surprise my sister on her birthday, I carefully selected a variety of sheet masks as a thoughtful gift. Imagine my dismay when I received an email shortly after my order, informing me that one mask was out of stock and would not be included. Quick to rectify the situation, I requested a substitute, only to be met with a disappointing response – the order had already been shipped, and any alterations would incur an additional shipping fee. Anticipation built as the days passed, and my sister's birthday arrived, but with no package in sight. Upon investigating, I discovered that the order had been shipped days after I was assured it had already been dispatched. The joy of surprising my sister was marred by the delayed delivery and missing items. Such a letdown! Despite my efforts to communicate promptly and resolve the issue, the customer service experience proved to be frustrating and unhelpful. Regrettably, this disappointing ordeal has left me with no desire to patronize sokoglam.com in the future. Here's to hoping for smoother experiences with other retailers.
M Mr T
1606 days ago

Not a great experience

My review for sokoglam.com Not a great experience. They take forever to ship a product to Europe (more than 3 weeks) and their return policy is rubbish (a customer has to pay) and they claim natural origins to their products but they contain petroleum and silicone. Won't be buying from them again. Avoid!
K Katy
1641 days ago

Soko glam is altering original K beauty formulas with fillers!!.

My review for sokoglam.com Soko glam is altering the formulas sold on their site with cheep petroleum based fillers. Take a look at the swanicoco peptine ferminatation eye cream there is glyercin and other fillers added and the peptides are lower concertation. These fillers are not in the formula sold on swanicoco yet Soko glam claims to be the same product! I posted a review about this which they refuse to post and they will not answer my question on why the formula lists don’t match. I also emailed this to them and they told me they contacted swanicoco and that the formulas are the same! But when I sent back swanicocos formula list and Soko Glam’s formula list with the clearly different ingredients they never got back to me. Shame on you Soko Glam for misleading your western consumers and lowering quality with crap fillers!
J Jen Schlobohm
1647 days ago

Best products, best customer service and fulfillment team!

My review for sokoglam.com I have always loved how I can just go to SOKO GLAM and they would have everything I need for my skin care. However, their delivery had me usually anxious because it just seem to take forever. This didn’t stop me from coming back. However, when my last order failed to ship in a considerable time, I emailed them right away. In the same day, I got a very kind, professional response from Mel and she did her due diligence of investigating what happened to my order. My order was dealt with and shipped the same day I sent my email! So kudos to Mel of Customer Experience department and the fulfillment team of Soko Glam! Hands-down the best customer service I have ever received from online shopping. Two thumbs up! And 5 stars! ⭐️⭐️ ⭐️ ⭐️ ⭐️ Only good (skin) days ahead and will keep coming back! 💜
F Fah미나 (Eternal)
1689 days ago

Thank you, next…

My review for sokoglam.com I used to absolutely be in love with this website, however it takes them FOREVER to restock their products. Every time I find something that I want to buy, it always has the same message on the "Add to Cart" tab, which is the annoying, "Email me when the product is in stock". One of the products wasn't renewed for an ENTIRE year! Anyway, I found a new website that I would recommend called OHLOLLY. So if you are sick of Sokoglam, you may want to try this instead.

Introduction:

Soko Glam is a well-known online retailer specializing in Korean skincare and beauty products. With an extensive collection of curated products, it aims to bring the K-beauty expertise to a global audience. In this editorial review, we will evaluate various aspects of Soko Glam, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

  • Soko Glam features a wide range of authentic Korean skincare and beauty products, ensuring customers have access to the latest trends and innovations.
  • The website provides detailed product descriptions, ingredients lists, and usage instructions, giving shoppers the necessary information to make informed choices.
  • Customers can take advantage of free shipping on orders above a certain threshold, making it convenient and affordable to shop for their favorite K-beauty products.
  • Soko Glam offers a diverse selection of skincare routines and curated sets, making it easy for beginners or enthusiasts to build a comprehensive skincare regimen.
  • The company prioritizes sustainability and cruelty-free products, highlighting brands that align with ethical values.

Cons:

  • While Soko Glam offers reasonable pricing for most products, some premium or niche brands may be on the pricier side.
  • The website's layout and navigation can be overwhelming for first-time visitors due to the vast product selection and information overload.
  • International customers may face longer shipping times, depending on their location.

User Experience:

Soko Glam provides a user-friendly website with intuitive navigation. Customers can easily search for products, explore various categories, and utilize filters to find specific items. The site's minimalistic design and responsive layout offer a visually appealing and seamless shopping experience across different devices.

Pricing and Value for Money:

Soko Glam's pricing is generally competitive and reasonable for the quality and range of Korean skincare products offered. While some premium products are higher priced, customers can find affordable options within different price ranges. Regular promotions, discounts, and curated sets also enhance the value for money.

Customer Service:

Soko Glam prides itself on excellent customer service. Their responsive and knowledgeable support team promptly addresses customer queries, provides personalized recommendations, and ensures a smooth purchasing experience. Additionally, the website offers comprehensive FAQs and guides to assist customers in navigating any concerns.

Product Quality and Selection:

Soko Glam is renowned for its commitment to curating high-quality Korean skincare and beauty products. The platform partners with trusted and reputable brands, upholding strict quality standards. The website's extensive selection covers a wide array of skincare concerns, including anti-aging, acne, hydration, and more, catering to a diverse range of customer needs.

Website Usability:

Soko Glam's website is designed to be user-friendly, with easy-to-use filters and search functions. The clear product categorization, informative product pages, and a comprehensive review system contribute to an enhanced shopping experience. The website's speed and stability ensure smooth navigation, providing a seamless journey for customers.

Returns and Exchanges:

Soko Glam has a hassle-free return and exchange policy, allowing customers to request returns within a specified timeframe. The platform prioritizes customer satisfaction, providing refunds or replacements for faulty or damaged items. Comprehensive guidelines and processes are outlined on the website to assist customers through the return process.

Promotions and Discounts:

Soko Glam offers regular promotions and discounts, allowing customers to save on their purchases. They frequently introduce new bundled sets, limited edition collaborations, and exclusive deals for newsletter subscribers. These promotions add value for money and entice customers to explore new products.

Reputation:

Soko Glam has established a strong reputation within the K-beauty community. It is known for its commitment to quality, authenticity, and staying updated on the latest trends. The company's founder, Charlotte Cho, is a recognized figure in the industry, further enhancing Soko Glam's credibility and reputation among skincare enthusiasts.

Payment Options:

Soko Glam provides various payment options, including major credit cards, PayPal, and other secure payment gateways. This flexibility makes it convenient for customers globally to complete their purchases using their preferred payment method.

Loyalty Programs:

Currently, Soko Glam does not have a dedicated loyalty program. However, they frequently offer rewards, points, or exclusive discounts through their newsletter and promotional campaigns, allowing customers to benefit from their continued support.

Customer Reviews:

Soko Glam's website incorporates a review system that actively encourages customers to share their experiences and feedback. This feature promotes transparency and helps shoppers make informed decisions based on real-life experiences shared by fellow users.

Community Involvement:

Soko Glam actively engages in community involvement and educational initiatives. They provide comprehensive skincare guides, tips, and tutorials to empower customers to make informed choices about their skincare routines. Additionally, they collaborate with influencers and experts to host online events and webinars, fostering a sense of belonging within the K-beauty community.

Shipping and Costs:

Soko Glam offers domestic and international shipping. Domestic orders within the specified threshold are eligible for free shipping, while international customers may incur additional shipping charges depending on their location. The platform strives to provide timely delivery, and customers can track their shipments through a provided tracking number.

In conclusion, Soko Glam offers a comprehensive, user-friendly platform for customers to explore and shop for authentic Korean skincare and beauty products. With its commitment to quality, customer service, and community engagement, Soko Glam has earned a strong reputation as a trusted destination for K-beauty enthusiasts worldwide.