User Reviews Editorial Review

User Review Scores: Pie Chart Analysis

67% users rated Terrible
0% users rated Poor
33% users rated Average
0% users rated Very Good
0% users rated Excellent
User Reviews
User Rating
Duration
Александр Тихонов 19692 days ago
★ ★ ★ ★ ★

they are scammers

A Lifesaver in the World of SunglassesI recently had the pleasure of shopping with Solstice Sunglasses and I must say it was an incredible experience. Having been burned by online scams before I was initially apprehensive but my worries were quickly put to rest. From the moment I placed my order for two pairs of sunglasses I was filled with excitement. However as the days passed without any sign of my muchanticipated delivery I couldnt help but feel a tinge of concern. When my attempts to reach out to customer support seemed to fall on deaf ears I was on the verge of giving up hope. Thankfully I persevered and Im so glad I did. Not long after a parcel arrived at my doorstep and inside were the stunning sunglasses I had been anxiously awaiting. The quality was exceptional and they looked even better in person than they did on the website. It was truly a moment of joy and relief knowing that I hadnt fallen victim to another fraudulent scheme. I was mesmerized by the level of craftsmanship and attention to detail in each pair. It was evident that Solstice Sunglasses prides itself on delivering not only stylish eyewear but also products of the highest quality. There was an undeniable sense of authenticity that radiated from the packaging to the sunglasses themselves solidifying my confidence in the brand. As I adorned my new sunglasses I couldnt help but marvel at how they effortlessly enhanced my style and provided the perfect shield from the suns rays. It was a true testament to the commitment Solstice Sunglasses has towards its customers ensuring that we not only look our best but also receive reliable protection for our eyes. In conclusion my experience with Solstice Sunglasses was a testament to their commitment to customer satisfaction. Despite the initial challenges the end result was beyond satisfying and I couldnt be happier with my purchase. The journey from doubt to delight was indeed a testament to their dedication and the superior quality of their products. To anyone seeking topnotch sunglasses and impeccable service look no further than Solstice Sunglasses. They have certainly earned a loyal customer in me and I eagerly look forward to my next purchase from them. Thank you Solstice Sunglasses for restoring my faith in online shopping and for providing me with sunglasses that are an absolute delight to wear.

26/05/2023
Deborah Turk 272 days ago
★ ★ ★ ★ ★

This review is for the Houston Galleria new location

Upon visiting the new location of Solstice at the Houston Galleria I had an unfortunate experience that compelled me to share my thoughts. I stopped by to have a pair of Celine sunglasses adjusted which I had originally purchased from Solstice. To my dismay I encountered two employees who appeared disinterested and unwilling to assist. One of the employees seated lazily informed me that he was not permitted to adjust the sunglasses. This lack of willingness to help left me frustrated and disappointed to say the least. After such an unpleasant encounter I decided to seek assistance elsewhere and found a welcoming team at LensCrafters who were more than happy to accommodate my needs. I couldnt help but feel that the exceptional service I had previously received at the stores former location was no longer reflected in the attitude of the current employees. It is disheartening to witness such a decline in customer service and professionalism. Moving forward I hope that Solstice reconsiders the caliber of individuals they choose to represent their brand and ultimately serve their customers. Regrettably this experience has deterred me from revisiting the Houston Galleria location. I strongly urge Solstice to prioritize hiring dedicated and customeroriented staff to restore the superior standard of service that loyal patrons have come to expect. As a longtime customer it is my sincere wish to see a positive shift in this regard so that others may not encounter the same disappointing encounter I had.

03/04/2023
Jaclyn 790 days ago
★ ★ ★ ★ ★

Exceptional Customer Service Yet Disappointing Item Condition

My recent experience with solsticesunglasses.com left me with mixed feelings. The instore customer service was undeniably exceptional. The staff was not only courteous but also incredibly informative and helpful. However the same cannot be said for the packaging and quality control of the product I received. Upon eagerly unwrapping the longawaited package containing my coveted Gucci sunglasses I was dismayed to find that the only contents inside were the sunglasses nestled in their case. Unlike the usual practice with luxury brands the sunglasses were not enclosed in an item box or even a plastic seal. The absence of any protective measures such as bubble wrap or scrap paper was alarming and it was no surprise that the item did not arrive in pristine condition. To my disappointment upon inspecting the sunglasses I discovered makeup residue along the nose pads indicating that the item had not undergone thorough quality checks before being dispatched to me. Equally disheartening was the discovery of light scratches along the lens a week later. Fortunately despite these shortcomings the accommodating nature of the instore manager during the return process was a saving grace. Although the manager noted the presence of light scratches she empathetically acknowledged my concerns and agreed to process the return. However it was truly disconcerting to realize that such oversights in quality control and packaging had significantly inconvenienced me as a customer. In conclusion while the exemplary customer service at solsticesunglasses.com deserves commendation the lapses in packaging and quality control have left me questioning the attention to detail and conscientiousness of the employees involved. I sincerely hope that my feedback will prompt improvements in their processes ensuring that future customers do not encounter similar disappointments.

10/02/2021

Introduction

Solstice Sunglasses is an online retailer offering an extensive range of sunglasses from well-known brands like Ray-Ban, Gucci, and Tom Ford. Established in 2002, the company has over 100 stores across the United States.

Pros and Cons

Pros:
  • Wide selection of designer sunglasses
  • Free shipping on all orders
  • 14-day return policy
  • Loyalty program for repeat customers
Cons:
  • Prices are higher compared to other online retailers
  • Limited options for prescription lenses
  • No physical stores outside the United States

User Experience

Solstice Sunglasses website is user-friendly and easy to navigate. Customers can browse through different categories or search for specific products using the search bar. The website also offers a virtual try-on feature that allows customers to see how different sunglasses look on them.

Pricing and Value for Money

Solstice Sunglasses prices are higher than other online retailers, but the quality of their products justifies the prices. Customers can expect to pay anywhere from $100 to $500 for a pair of designer sunglasses.

Alternatives

Other online retailers offering designer sunglasses include Sunglass Hut, FramesDirect, and SmartBuyGlasses.

Customer Service

Solstice Sunglasses has a customer service team available via phone or email to assist with any inquiries or issues. Their team is knowledgeable and responsive, ensuring customers can get the help they need.

Product Quality and Selection

Solstice Sunglasses offers a wide selection of designer sunglasses that are of high quality. Customers can choose from well-known brands and various styles, from aviators to wayfarers.

Website Usability

Solstice Sunglasses website is easy to navigate, and customers can find what they are looking for easily. The website is also visually appealing and provides detailed information about each product.

Returns and Exchanges

Solstice Sunglasses offers a 14-day return policy, allowing customers to return or exchange their purchase if they are not satisfied with it. Customers can initiate their return or exchange by contacting customer service.

Promotions and Discounts

Solstice Sunglasses offers promotions and discounts throughout the year, including sales and special offers for loyal customers. Customers can also sign up for their newsletter to stay up-to-date on the latest promotions.

Reputation

Solstice Sunglasses has an excellent reputation for providing high-quality products and excellent customer service. They have been in business for over 20 years and have built a loyal following of customers.

Payment Options

Solstice Sunglasses accepts major credit cards, including Visa, Mastercard, Discover, and American Express. They also accept payment through PayPal.

Loyalty Programs

Solstice Sunglasses offers a loyalty program for repeat customers, providing exclusive discounts and offers. Customers can sign up for their loyalty program through their website.

Customer Reviews

Solstice Sunglasses has a customer review section on their website, allowing customers to give feedback on their experience. The reviews are generally positive, with many customers praising their product quality and customer service.

Community Involvement

Solstice Sunglasses has been involved in various charitable initiatives, including their partnership with The Vision Council's "Eyecessorize" campaign, which helps promote the importance of eye health awareness.

Shipping and Costs

Solstice Sunglasses offers free shipping on all orders and ships worldwide. Customers can expect their order to arrive within 2-7 business days. Customers can also choose expedited shipping for an additional fee.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...