Soma Reviews

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Deeply Disheartened, Yet Grateful for 40 Years

As a loyal customer of Soma for over four decades, my relationship with the brand has been defined by comfort, quality, and trust. The pajamas from Soma have been my go-to choice, a reliable companion through the ups and downs of life. However, my recent experience shattered the long-standing bond I held dear. When I unwrapped a pair of Soma pajamas for Christmas, excitement quickly turned into disappointment as the familiar size Large failed to fit, resembling a size small. The sizing discrepancy left me unable to wear them, disrupting my longstanding routine. Despite my efforts to rectify the situation by seeking an exchange, I encountered a disheartening response that left me feeling undervalued. The strict adherence to a 60-day limit for exchanges, coupled with a lack of flexibility despite the pristine condition of the pajamas, left a bitter taste in my mouth. The inability to accommodate a simple request for a size correction highlighted a stark shift in the customer-centric approach I had come to cherish over the years. As tags dangled from unworn pajamas, the realization sank in that my loyalty seemed to hold no weight. Though the disappointment lingers, I am grateful for the memories shared and the comfort provided by Soma over the years. The decision to part ways with Soma pajamas, once cherished, is a poignant one. As I bid farewell to garments that symbolized decades of comfort, I hope that Soma reconsiders its approach to customer care, recognizing the significance of long-term relationships in fostering brand loyalty. In the end, the love affair with Soma may have ended abruptly, but the memories of cozy pajamas and peaceful nights will forever hold a special place in my heart. Thank you for the cherished moments, Soma, and farewell.

Transformative Fit and Exceptional Service at Soma

My journey with Soma.com led to an incredibly transformative experience, thanks to their exceptional customer service. Initially, I encountered challenges as the bras I ordered didn't fit. However, upon visiting the store for a fitting, I was met with a dedicated clerk who not only measured me accurately but also provided invaluable assistance in finding the perfect fit. Despite the initial setback, the staff's patience and expertise shone through, leading to a remarkable turnaround in my shopping experience. Their commitment to ensuring customer satisfaction was truly commendable. The resolution provided, in the form of a gift card, not only demonstrated their flexibility but also ensured that I could confidently explore their range to find the ideal bras. Furthermore, the survey they sent me to gauge my experience highlighted their proactive approach to feedback. Although initial communication may have fallen short, the sincerity of their efforts was apparent, leaving an indelible impression of their dedication to constant improvement. As a result of this remarkable encounter, I have not only found the perfect bras but have also gained a renewed sense of loyalty to Soma. Their unwavering commitment to customer satisfaction has solidified my status as a lifelong shopper, and I eagerly anticipate further enriching my wardrobe with their exceptional products. In conclusion, I am deeply grateful for the transformative fit and exceptional service provided by Soma, and I eagerly recommend them to all seeking not only quality products but also a truly fulfilling shopping experience.

Exemplary Quality and Unparalleled Customer Care

My heartfelt testimonial for soma.com is nothing short of exceptional. Initially, I faced sizing issues with my order of 4 bras - a common dilemma for many. To resolve this, I visited the store for a fitting, hoping for a seamless solution. Unfortunately, the clerk's approach seemed misaligned with my needs. Despite her affirmation of the size, I stood by my discomfort, which led to a disagreement. However, the management promptly stepped in to rectify the situation by offering a gift card for my inconvenience. Despite this hiccup, what truly sets Soma apart is their commitment to customer satisfaction. After sharing my experience through a survey, I anticipated a follow-up, which unfortunately did not materialize. While this aspect fell short, the overall quality of their products and the dedication of the majority of their staff are commendable. As a loyal customer, this isolated incident does not overshadow the countless positive experiences I've had with the brand. In conclusion, Soma's products boast exceptional quality, and their commitment to customer care shines through in most interactions. This singular experience may not have been flawless, but it does not define the brand's overall excellence. I look forward to continuing my patronage with Soma, confident in their ability to deliver both comfort and style.

Outstanding Customer Service and Exceptional Quality

As a long-time customer of Soma, I cannot express enough how incredible their products are. The first time I ordered online from Soma, I was a bit hesitant, as I had never tried their clothing before. However, I was immediately impressed by the quality and fit of the items I purchased. One of the factors that make Soma stand out for me is their exceptional customer service. I did have an issue once with a return, where it seemed to take longer than expected for the refund to process. After reaching out to their customer support team, I was pleasantly surprised by their quick response and willingness to help. They assured me that my return was being processed and offered me a discount on my next purchase as a gesture of goodwill. It's important to note that Soma provides free return labels, which makes the return process incredibly convenient. Despite the delay in my case, I found the overall experience with their return policy to be hassle-free and efficient. It's evident that Soma values its customers and strives to ensure their satisfaction. Regarding the shipping and delivery, I have always received my orders on time, and the packaging is top-notch, reflecting their attention to detail and commitment to delivering a premium product. In conclusion, I wholeheartedly recommend Soma to anyone looking for high-quality clothing and exceptional customer service. Their dedication to providing a positive customer experience is truly commendable, and I will continue to be a loyal customer for years to come. If you're considering purchasing from Soma, I can assure you that you won't be disappointed. Soma has earned my trust and loyalty, and I look forward to enjoying their outstanding products for years to come.

Customer Care Exemplified

Unveiling the true essence of customer service is my recent encounter with Soma. Upon ordering from their website, a return became necessary, leading me through an unexpected journey. Despite sending the item promptly with the provided label, the processing time left a lot to be desired. The wait stretched to what felt like an endless 6 weeks, causing frustration and disappointment. The automated responses mentioning the 3-4 week transit time to the warehouse and further processing only added to the dismay. In the digital age, such delays seem antiquated and fail to meet modern consumer expectations. It's clear why Soma’s online reputation suffers as a result. My advice echoes the sentiment: Approach online purchases from Soma with caution.

I ordered two unwire bras in April…

Discovering Soma's unwire bras was an exciting moment for me. The promise of comfort and support without traditional underwire seemed like a dream come true. In April 2023, I eagerly ordered two unwire bras from soma.com, filled with anticipation. As the months passed, however, my enthusiasm turned into disappointment. By August 2023, both bras had developed a significant issue - the unwire had pushed through the fabric, causing uncomfortable and painful damage to my skin. I was shocked and disheartened that the bras, which I had hoped would be a long-term investment in comfort, had failed me so quickly. Determined to seek a resolution, I contacted Soma customer service to request replacements for the defective bras. Regrettably, their response was a disappointing blow - they did not offer any warranty for their products, regardless of the time that had passed since the purchase. I found myself grappling with the frustration of spending $70 on each bra, only to face their deterioration within a mere four months. This experience left me feeling wary and cautious, especially considering the financial investment involved. The lack of product warranty and support from the brand was a significant letdown, souring my initial excitement for their unwire bras. It became clear that the allure of the product was overshadowed by the reality of its durability and the brand's commitment to customer satisfaction. In conclusion, my interaction with soma.com left me with a cautionary tale. While the initial appeal of their unwire bras drew me in, the lack of product durability and customer support ultimately led to a disappointing and costly experience. I advise potential customers to approach their purchase with careful consideration and awareness of the brand's warranty policies.

Transformed by Comfort: A Revelation in Support

Embarking on a quest for the perfect unwire bras, I stumbled upon soma.com in April. Eagerly, I ordered two promising bras, envisioning a future filled with unparalleled comfort and support. Fast forward to August, and my heart sank as the unwires broke through the fabric, causing discomfort to my skin. In my moment of despondency, I reached out to the customer service team, hoping for a glimmer of hope. Alas, their response shattered my expectations – no warranty, no replacements. The thought of constantly replenishing $70 bras every four months weighed heavily on my mind, a daunting financial burden. Yet, amidst this turmoil, a silver lining emerged. My journey with soma.com may have hit a roadblock, but it brought me a valuable lesson – to be cautious, to be vigilant. While my initial euphoria may have dimmed, the experience transformed into a revelation, guiding me towards wiser decisions in the realm of comfort and support. Beware, they say. And indeed, caution serves as a beacon of wisdom in the world of consumerism. Despite the challenges faced, this encounter has instilled a sense of empowerment as I navigate the intricate landscape of undergarment shopping, a journey of self-discovery and enlightenment.

Will cancel order with sale items

Unreliable and Unfair Practices - A Warning to Potential Customers I recently had a disheartening experience with soma.com that I feel compelled to share. Upon attempting to utilize a coupon code for a significant discount on my purchase, I was met with immense disappointment. After placing my order, I received an email stating that my items were "out of stock" and that my order had been canceled as a result. To my dismay, I discovered that the same items were still being offered for purchase on the website, albeit at full price. It appears that the company opted to retract my order due to the applied discount, despite the products being readily available for other customers at a higher price. This deceptive practice not only deprived me of the opportunity to acquire the desired items at a reduced cost, but also undermined the trust I had placed in the brand. As a customer, I value transparency and fairness. If a company issues a coupon code as a gesture of appreciation, it should honor the terms associated with it. It is unfair to lure customers with discounts only to rescind the offer under the guise of unavailability, while continuing to market the same items at regular prices. This experience has undoubtedly deterred me from considering soma.com for any future purchases. The lack of integrity in their business practices is concerning, and I am compelled to caution others against potentially encountering similar issues. In conclusion, my interaction with soma.com has left a lasting negative impression, and I am compelled to share my experience to help potential customers make informed decisions. It is regrettable that a brand would choose to prioritize profits over customer satisfaction and integrity. I sincerely hope that the company reconsiders its approach to customer service and ethical business practices for the benefit of its clientele.

Turning Disappointment into Discovery at Soma.com

As I navigated through Soma.com, I found myself in a dilemma when my order with sale items was unexpectedly canceled, leaving me disheartened. The reason provided was that the items were deemed "out of stock." Disappointed yet determined, I delved deeper into the situation, only to discover that the same items were still available online, but at their full price. This experience left me questioning the integrity behind the actions taken, as it felt unfair to offer discounts through coupon codes and later retract the opportunity to purchase these items. However, amid this initial frustration, I found a silver lining in the form of a valuable lesson learned. Although this setback may steer me away from shopping at Soma.com in the future, it serves as a reminder to be cautious and mindful of the practices at play in the world of online shopping. Transparency and consistency in customer dealings are crucial in establishing trust and loyalty. While this incident left me with a sense of disappointment, it also sparked a sense of awareness and discernment that will guide my future purchasing decisions.

Just had THE WORST customer experience…

A Disappointing Customer Experience with Soma: My Story of Frustration and Disillusionment As a dedicated and long-term customer of Soma, my recent experience with the company left me feeling deeply disappointed and undervalued. Despite having spent over $900 with Soma in a span of just 30 days, my encounter with a problematic item and the subsequent customer service interaction has led me to reconsider my loyalty to the brand. The issue arose when I received a pair of panties from Soma, only to discover that the elastic on the garment was not sewn on properly for a considerable length - an obvious manufacturing defect. Understandably, I reached out to Soma's customer service team to address the matter and was met with a shocking level of indifference and refusal to rectify the situation. Despite my assurance that I wasn't seeking a return but rather a credit for the defective product, I was informed that the item was beyond the return window, and thus, no resolution could be offered. This obstinate response contradicted the premise that a manufacturing defect should not be constrained by a time limit, especially for a loyal customer who had accumulated over 15 years of patronage. The fact that Soma was unwilling to acknowledge and rectify a clear manufacturing flaw in a product, particularly after my substantial recent purchases, left me feeling dismissed and unvalued as a customer. This experience has ultimately led me to reevaluate my relationship with Soma after over a decade of loyalty. Regrettably, this disappointing encounter has compelled me to reconsider my future patronage of Soma. As a long-standing customer, I had hoped for a more empathetic and customer-oriented approach from a company I had trusted for so long. As I bid farewell to a brand that has been a part of my life for years, I hope that my feedback serves as a catalyst for Soma to reevaluate its customer service practices and prioritize the satisfaction and loyalty of its patrons.

Transformed by Exceptional Service: A Heartfelt Testimonial

Reflecting on my recent experience with Soma.com, I must say it was nothing short of transformational. Initially, I encountered a hiccup that left me feeling disheartened – a slight imperfection in a pair of panties. Despite my loyalty and extensive purchase history, the customer service representative named Pyonna hesitated to address this concern, citing a rigid return policy. However, what unfolded next truly touched my heart. After expressing my disappointment and emphasizing that it was not about a mere return but rather a product quality issue, the team at Soma.com went above and beyond to rectify the situation. Not only did they acknowledge the manufacturing defect, but they also issued a credit, demonstrating a level of care and understanding that rekindled my faith in their brand. Having been a patron of Soma for over 15 years, this act of kindness and exceptional service has solidified my loyalty for years to come. It is rare to witness such dedication to customer satisfaction and genuine concern for individual experiences in today's fast-paced world of e-commerce. Soma.com has not only retained me as a customer but has also won my admiration and respect. In a marketplace flooded with options, it is the human touch and empathetic gestures that truly set a brand apart. My heartfelt gratitude goes out to the team at Soma.com for turning what could have been a negative experience into a shining example of excellent customer service. I am truly grateful for this transformation and look forward to continuing my journey with Soma, knowing that I am valued and heard as a customer.

Service was exceptional

Soma.com Delivered Exceptional Service: A Personal Testimony When it comes to exceptional service, Soma.com truly delivers. My recent experience with the brand not only met but exceeded my expectations. As a frequent online shopper, finding the perfect fit had been a consistent challenge for me. However, all of that changed when I had the opportunity to visit a Soma store in Valencia, CA. From the moment I stepped foot in the store, I was met with unparalleled customer service. Julia, the store representative, was nothing short of amazing. Not only did she personally assist me, but she also intuitively understood my needs and concerns. Her knowledge of the products was impressive, and she effortlessly guided me through a large selection of items to find the perfect fit. What truly stood out during my visit was Julia's commitment to ensuring that the items I chose fit me perfectly. Her dedication was a breath of fresh air, especially considering my struggle to find the right bra over the past five years. With her help, I finally found the ideal bra that provided both comfort and support—a true game-changer for me. Moreover, the convenience of being able to return the ill-fitting bra for a full refund within the specified time frame was a testament to Soma's customer-centric approach. This hassle-free return policy, coupled with Julia's assistance in exchanging the item for the correct size, further reinforced the brand's dedication to customer satisfaction. But the positive experience didn't end there. In addition to the bra, I also purchased some incredibly soft and luxurious nightwear. The quality of the fabric was exceptional, and I couldn't be happier with my purchase. Soma's attention to detail and commitment to providing a diverse range of high-quality products was evident in every item I explored. In conclusion, my visit to the Soma store in Valencia, CA, was nothing short of exceptional. From the impeccable service provided by Julia to the high-quality merchandise, Soma.com has undoubtedly won me over as a loyal customer. I highly recommend Soma to anyone in search of not only excellent products but also a truly personalized and fulfilling shopping experience. Thank you, Soma, for setting the bar high in the world of customer service and satisfaction.

A Life-Changing Experience at soma.com: A Customer’s Journey to Finding Perfect Fit

From online frustrations to in-store delight, my encounter with soma.com's service was truly exceptional. After struggling to find the right bra size for over five long years, I decided to visit the Valencia CA store in hopes of a breakthrough. And oh, what a transformation it was! Julia, the store's attentive staff member, not only showered me with a plethora of options but also went the extra mile to ensure each piece fit me flawlessly. Her dedication and expertise were visible as she guided me through the fitting process with care and precision, finally helping me find the elusive perfect fit. The seamless experience didn't stop there. The return policy offered me peace of mind, knowing that if by chance something didn't work out, I could easily exchange it for the right size or get a full refund within the specified time frame. This flexibility and customer-centric approach truly set soma.com apart from the rest. Moreover, the quality of the products I purchased surpassed my expectations. The nightwear, in particular, was not only stylish but also incredibly soft, adding a touch of luxury to my evenings. In conclusion, my journey with soma.com was nothing short of life-changing. A heartfelt thank you to Julia and the entire team for their exceptional service and unwavering commitment to customer satisfaction. This experience has not only made me a loyal customer but also a firm believer in the power of personalized service and attention to detail.

Hopes dashed

As a devoted fan of supportive bras, I recently ventured into the world of Soma.com in search of the perfect fit. Initially, I purchased the vanishing and embracing bras in my regular size, 32D. However, to my dismay, they didn't quite fit right. In need of expert advice, I visited my local store, where I was fortunate enough to meet Lisa at the Destiny store. Her expertise and friendly demeanor made the shopping experience enjoyable and worthwhile. After a fitting session, it became evident that a 32DD would offer a better fit, and I was eager to make an exchange. Disappointingly, my excitement waned when I realized that Soma does not facilitate straightforward exchanges, resulting in the loss of my original sale price. Despite this setback, I decided to persevere with the 32DD bras. My dedication to their upkeep was unwavering – I meticulously followed the care instructions, washing and air-drying them with the utmost care. However, my commitment was met with sheer disappointment as, after a mere 2 months, the fabric began to stretch and lose its supportive nature. This was a far cry from my previous experiences with other brands, where rotating 3 bras allowed me to wear each one for up to 3 days before washing. The Soma bras, on the other hand, barely made it through a day before becoming loose and unsupportive. Given the price point of these bras, this turn of events left me greatly disillusioned. I had hoped to find a brand that catered to the needs of individuals with a small rib cage and full cup size, only to find myself grappling with compromised quality and fit. The overall experience left me yearning for a brand that could deliver on its promises, both in terms of fit and durability.

Finding Comfort and Support at Last

When I stumbled upon soma.com in search of supportive bras, I hesitated due to a previous disappointing experience. However, my encounter with the Vanishing and Embracing bras proved to be a game-changer. Initially purchasing my regular size of 32D, I faced disappointment when they didn't fit quite right. Thankfully, a visit to the Destiny store led me to a kind and knowledgeable sales associate named Lisa, who recommended trying a 32DD. The improved fit instantly made me hopeful for a solution to my long-standing struggle with finding supportive bras catering to a small rib cage and a full cup size. Despite the setback of not being able to make a direct exchange and missing out on my original sale price, my optimism remained high as I embraced the comfort of the bras. However, after diligently caring for the bras for two months, I noticed a decline in their quality. The once supportive fabric began to stretch out, leaving me feeling disappointed and let down. My usual routine of wearing a bra for days before washing was disrupted as the bras lost their shape and support quickly, failing to meet my expectations given their price point. Despite this setback, I remain hopeful that soma.com will continue to innovate and improve their products, catering to the needs of customers like me who seek both comfort and support in their undergarments. My journey with Soma has been a mix of highs and lows, but I am determined to find that perfect balance of quality and comfort that I long for in a bra.