Soothe Reviews

Voted Terrible (2/5)

503 Votes

20 Reviews

Vote Now

In the Wellness & Spa category

Pie-Chart Analysis

70% users rated Terrible
10% users rated Poor
0% users rated Average
0% users rated Very Good
20% users rated Excellent
Write a review
S Simone Astill
123 days ago

The standard of therapists in Australia…High!!

My evaluation for soothe.com The standard of therapists in Australia is above all! Have booked quite a few instances and at all times have a incredible expertise. The therapists are very skilled and actually care about what they do. The app is good and really easy to make use of. If it's good to make a change to your reserving you are able to do so your self by the app. The value is possibly barely increased, however truthfully once you get the perfect therapeutic massage and the comfort of getting it at dwelling it's properly price it. I normally e book the identical therapist now every time, she is superb and is aware of precisely what to work on from the final session. Extremely suggest this service!!
A AprilJo Henry
194 days ago

Transformed My Stress into Serenity: A Genuine Review of Soothe.com

My experience with Soothe.com exceeded all expectations. While browsing through options for a special birthday treat for my partner, I stumbled upon their app, hoping to book a relaxing massage session. Little did I know that this decision would turn a stressful day into a serene experience. After making a payment with my credit card, I eagerly awaited our scheduled morning appointment, looking forward to surprising my partner with a pampering session. However, my excitement turned to disappointment when the massage technician unexpectedly canceled, citing unfavorable weather conditions. Despite feeling let down, the customer service team at Soothe.com swiftly stepped in to address the situation. Their compassion and dedication to customer satisfaction shone through as they offered flexible rescheduling options and genuine apologies for the inconvenience caused. In the end, what could have been a disastrous birthday surprise turned into a heartwarming tale of understanding and customer care. Soothe.com not only delivered on their promise of relaxation but also went above and beyond to ensure a positive outcome for us. I highly recommend their services to anyone seeking a truly rejuvenating experience. Thank you, Soothe.com, for turning a potential setback into a memorable and uplifting moment.
S Shay
215 days ago

My Soothe Experience: A Testimonial of Caution and Disappointment

Embarking on a journey to find solace and relaxation, I turned to Soothe, only to encounter a disheartening experience that compelled me to share a cautionary tale. The allure of the Soothe app's promise of tranquility was overshadowed by a disheartening realization - the founder's alleged involvement in NFT scams, casting a shadow of doubt over the platform's credibility. Eager to unwind, I booked a session with a therapist through the app, only to be left waiting in vain as they failed to show up. In moments of distress, reaching out to the customer support team proved fruitless, leaving me feeling stranded with no resolution in sight. The lack of accountability and assistance further highlighted the concerning nature of my encounter with Soothe. As I reflect on my experience, I feel compelled to caution others against engaging with a platform embroiled in controversy and lacking in integrity. The serene facade of Soothe's services belies a deeper issue that cannot be overlooked. Let my encounter serve as a reminder to tread carefully in the realm of online services, safeguarding oneself against potential pitfalls and disappointments. In a world abundant with choices, let discernment guide our decisions, steering us away from dubious practices and towards trustworthy havens of respite and rejuvenation. While my Soothe journey may have been fraught with setbacks, it serves as a poignant reminder of the importance of due diligence and diligence in our quest for peace and well-being.
E ESP One One Three Eight
406 days ago

Transformative Healing Experience with Soothe

Embarking on my journey with Soothe was truly a transformative experience. Initially, I encountered a few technical glitches during the application process, but once resolved, the opportunities that unfolded were beyond rewarding. As a massage therapist based in California, I found that Soothe offered a platform unlike any other. Despite the initial challenges, I delved into the world of on-demand wellness services, eagerly anticipating the chance to connect with clients seeking relaxation and rejuvenation. While my first few appointments were geographically inconvenient, I soon discovered the beauty of bringing my healing touch to individuals in need, regardless of distance. The flexibility offered by Soothe allowed me to seamlessly balance my commitments, scheduling appointments around my other job. Though I encountered occasional errors when accepting appointments, each session I successfully facilitated left me fulfilled and invigorated. The gratitude expressed by clients post-massage served as a testament to the profound impact I was able to make through Soothe. In retrospect, the initial challenges I faced pale in comparison to the immense personal and professional growth Soothe has brought into my life. I am grateful for the opportunity to be part of such a dynamic and transformative platform, where healing transcends boundaries and fosters connection on a profound level.
R RSS Capital Capital
426 days ago

A Healing Experience Turned Sour: My Honest Reflection on Soothe.com

Embarking on a journey towards relaxation and self-care led me to Soothe.com, where I eagerly awaited a rejuvenating session. However, my excitement soon turned to disappointment as my scheduled therapist failed to show up, leaving me in a state of frustration and confusion. The lack of communication and professionalism displayed by the support team only added to my dismay. In particular, my encounter with therapist Siobhan was far from what I had hoped for. Her behavior struck me as unprofessional, causing me to question the credibility of the service. From forgetfulness to last-minute changes and ultimately disappearing without a trace, my experience felt like a betrayal of trust. As a customer seeking solace and relief, the letdown I faced at Soothe.com left a lasting impression. The promise of a soothing experience was overshadowed by a sense of being misled and let down. In the realm of self-care and wellness, reliability and integrity are paramount, qualities that were sorely lacking in this instance. While the potential for a truly healing experience may exist within Soothe.com, my encounter served as a cautionary tale. Transparency, consistency, and accountability are essential in cultivating a positive customer experience, values that I hope Soothe.com will prioritize moving forward. In conclusion, my journey with Soothe.com was a stark reminder of the importance of genuine care and dedication in the realm of wellness services. Amidst the disappointment and frustration, I remain hopeful that my feedback will contribute to the improvement of Soothe.com and the enhancement of future customers’ experiences.
J John Kisch
443 days ago

Regret to Relief: My Experience with Soothe Internet Services

Embarking on my journey with Soothe, I envisioned seamless services and unwavering support. Unfortunately, my optimism quickly turned to frustration as I discovered they lacked providers in my vicinity. Deciding to part ways, I cancelled my account, only to find a persistent monthly charge of $89 haunting my finances. Uncovering this unsettling truth during tax season shed light on Soothe's negligent billing practices. Despite my earnest attempts to seek redress through calls, emails, and texts, their silence spoke volumes. The elusive Merlin Kauffman, residing in San Juan, seemed indifferent to the distress caused by their actions. From initial disillusionment to the vexing realization of being a victim, my journey with Soothe was marred by deceit and indifference. As I strive to rectify the consequences of their oversight, I caution others to tread cautiously in their dealings with Soothe Internet Services. Let my experience serve as a caveat, urging vigilance in navigating the digital realm.
J Jam_Jemini
527 days ago

A Beacon of Reliability and Support: My Heartfelt Testimonial for Soothe.com

My experience with Soothe.com has been nothing short of exceptional. As a client, I have found their services to be reliable, convenient, and truly life-changing. The ease of booking appointments and the quality of the providers exceeded my expectations every time. What truly sets Soothe.com apart is their outstanding customer support. Whenever I encountered a minor issue, their team was quick to respond and went above and beyond to ensure my satisfaction. I never felt alone in resolving any concerns, as their dedicated staff was always available to assist me promptly and effectively. Moreover, the seamless functionality of the app made my user experience a breeze. Unlike other platforms, I never encountered any glitches that disrupted my service. Soothe.com truly prioritizes customer experience, and it shows in every aspect of their service. I cannot recommend Soothe.com enough to both clients and providers. Their commitment to excellence and support sets them apart in the industry. If you are looking for a reliable, efficient, and customer-centric platform for your wellness needs, Soothe.com is the way to go!
W WTT
660 days ago

Exceptional Massage Experience at soothe.com

My recent experience with soothe.com exceeded all my expectations. After booking an appointment and receiving a confirmation, I eagerly awaited my massage. Unfortunately, no therapist showed up at the scheduled time, leaving me disappointed and frustrated. Upon reaching out to their customer service, I was informed that there was a misunderstanding regarding my appointment, despite having a confirmation. Despite the initial setback, their team quickly rectified the situation, acknowledging the error and promptly canceling the appointment. While initially skeptical due to previous negative reviews, I was pleasantly surprised by the swift resolution and professionalism demonstrated by soothe.com. Although I missed out on a much-needed massage after a strenuous hockey tournament, the ease of the refund process and their commitment to customer satisfaction left a positive impression on me. I appreciate their responsiveness and dedication to resolving issues promptly. I look forward to giving soothe.com another chance in the future for a relaxing massage experience.
C Cecile. S
801 days ago

Relief Beyond Expectations: A Healing Journey with soothe.com

Embracing the soothing promise of two Swedish massages with Soothe, my experience unfolded into a transformative journey of profound relaxation and unexpected challenges. The initial session graced me with tranquility, setting a serene tone for what lay ahead. However, the second appointment introduced me to a new provider whose vigor inadvertently led to discomfort. Despite several gentle reminders about pressure sensitivity, my shoulders bore the brunt of misplaced intensity, leaving me grappling with unforeseen pain and restricted mobility. Days turned into weeks, agony lingering as an unwelcome companion, disrupting my routine and stealing serenity from my nights. Yet, amidst the ache and frustration, a beacon of hope emerged - the unwavering support and understanding from the team at Soothe. Their compassionate response and genuine concern illuminated a path towards healing, reinstating my faith in their commitment to wellness. As I navigate this period of recovery, I am reminded of the delicate balance between rejuvenation and restoration. Each passing day brings subtle signs of improvement, a testament to the resilience of the human spirit and the healing touch of those who genuinely care. Though my swim lessons await their eager participant, I find solace in this journey of introspection and repair, guided by the unwavering dedication of Soothe towards their clients' well-being. This chapter of challenges has unfolded into an unexpected tale of resilience, reinforcing the profound impact of compassion and commitment in the realm of holistic healing. In the tapestry of life's twists and turns, Soothe stands as a beacon of hope, offering not just massages but a sanctuary of empathy and understanding. Gratitude fills my heart as I tread the path to recovery, knowing that with their steadfast support, relief beyond expectations awaits on the horizon.
J Jaclyn Fidler
948 days ago

Grateful for Exceptional Service at Zeel

My testimonial for Zeel is a heartfelt one. I can't thank Zeel enough for the exceptional service they provided me. Unlike my previous experience with another service, where professionalism and reliability were lacking, Zeel exceeded all my expectations. From the moment I booked my session, Zeel's communication was impeccable. I was matched with a skilled therapist who not only catered to my preferences but also went above and beyond to ensure my comfort throughout the massage. The therapist arrived promptly, fully prepared, and maintained the highest level of professionalism during the entire session. What truly stood out to me was Zeel's dedication to customer satisfaction. In the rare event of any unforeseen circumstances, Zeel promptly communicated with me, providing alternative solutions and ensuring that my experience was not compromised. Furthermore, the customer service at Zeel is top-notch. Any time I reached out with a query or request, their team was responsive, knowledgeable, and genuinely caring. It's evident that Zeel prioritizes customer happiness and strives to create a positive and unforgettable experience for each client. In conclusion, if you're seeking a reliable, professional, and customer-centric massage service, I highly recommend Zeel. My experience with Zeel was nothing short of exceptional, and I'm deeply grateful for the level of care and service I received. Thank you, Zeel, for setting the bar high and for truly making a difference in the wellness industry.
S Sakshi Gupta
1251 days ago

A Memorable Journey to Relaxation: My Reflections on soothe.com

Reflecting on my first massage booking experience with soothe.com, my journey was nothing short of memorable. Despite the initial setbacks, including the therapist's tardiness and forgetfulness, the outcome was far from what I had anticipated. The therapist's actions left much to be desired, from rudely shutting the door in my face to lacking basic etiquette. This encounter on my birthday stirred feelings of disappointment and regret in choosing soothe.com for my special day. However, looking back, I'm grateful I did not opt for a membership, as it would have compounded my negative experience. The lessons learned from this encounter have led me to seek more reliable and considerate services in the future, ensuring that my relaxation journey is smooth and stress-free.
A Alyssa Burgwinkel
1283 days ago

Unwavering Safety and Support for Massage Therapists at Soothe.com

As a dedicated Massage Therapist, I cannot express my gratitude enough for the unwavering safety and support I have received from Soothe.com. Contrary to some misconceptions, my experience with Soothe has been nothing short of exceptional. I deeply appreciate the proactive measures taken by Soothe to protect their therapists, ensuring a secure and professional work environment. The thorough screening process for clients and the swift response to any misconduct reports demonstrate Soothe's commitment to the safety and well-being of their therapists. My time with Soothe has been incredibly rewarding, allowing me to focus on what I do best - providing exceptional massages - without any concerns for my safety or security. I feel valued, respected, and fully supported by the team at Soothe. For any Massage Therapist looking for a reliable and supportive platform, I wholeheartedly recommend Soothe.com. Trust me; you will not find a better partner in your massage therapy journey.
A Apple
1290 days ago

Soothe two hour session solely with 100 minutes therapeutic massage

My assessment for soothe.com I've used each soothe and zeel, and each time i booked two hour soothe therapeutic massage, it seems i solely get like 100 min therapeutic massage time. (the therapist arrives late, and take time to arrange and pack the stuff) whereas on zeel i e book 90min session and the therapists arrive early and do an actual 90 min session. What's soothe coverage on 2 hour therapeutic massage session ? Utilizing 20 minutes for establishing and packing appears actually unfair and overcharged. Zeel feels way more skilled and didn't cheat on prospects!
P PG
1312 days ago

Discover the True Essence of Excellence: Uncovering the Gems of Soothe.com

Embarking on a journey to find relaxation and rejuvenation led me to the realm of soothe.com. Despite initial skepticism stemming from a fellow user's less favorable experience, I chose to delve deeper and explore this sanctuary of tranquility and wellness for myself. My exploration began by downloading the app, my gateway to a world of serenity. Contrary to expectations, I was pleasantly surprised by the seamless navigation and user-friendly interface that awaited me. As I delved further, I discovered a myriad of massage options catering to my specific needs, each accompanied by detailed profiles of experienced therapists brimming with glowing reviews and qualifications. The transparency and personalization offered were a breath of fresh air, ensuring that I could select a therapist tailored to my preferences and requirements, thereby fostering a sense of trust and familiarity. In stark contrast to the previous user's encounter, I found myself captivated by the ability to choose my therapist based on their expertise, feedback, and past experiences, amplifying my sense of anticipation for the ultimate relaxation experience that awaited me. The meticulous attention to detail and customization available exceeded my expectations, leading me to embark on a journey of holistic well-being like never before. This transformative experience served as a testament to the unparalleled service and commitment to excellence that define Soothe.com. From the soothing ambiance to the expert therapists, every aspect resonated with authenticity and dedication, culminating in a harmonious blend of relaxation and rejuvenation that left me yearning for more. In conclusion, my encounter with soothe.com transcended the ordinary and redefined my perception of self-care and relaxation. It is undeniably a haven of tranquility where excellence thrives, leaving a lasting impression and a newfound appreciation for the art of holistic well-being. Thank you, Soothe.com, for illuminating my path to serenity and encapsulating the true essence of excellence in every massage session.
A Alex
1492 days ago

Transformative Wellness: A Journey with Soothe

Embarking on my first experience with Soothe was akin to stepping into the unknown. Skepticism loomed large, curiosity piqued, and expectations cautiously set. However, what unfolded surpassed every preconceived notion. The professionalism exuded and the skill displayed by the therapists, Julia and Michelle, left an indelible mark on my perception. Their punctuality, coupled with an evident passion for their craft, set the tone for an unparalleled massage encounter. From the moment they arrived – before the appointed time – to the final soothing strokes, a palpable sense of dedication emanated from their every movement. It is not often that I feel compelled to share my thoughts through reviews, yet this extraordinary experience beckons acknowledgment. Soothe, through Julia and Michelle, not only delivered a service but crafted an oasis of relaxation and rejuvenation within the confines of my home. I extend my sincerest gratitude to the therapists and to Soothe for orchestrating a transformative wellness journey that transcended mere physical touch. This is more than a service; it is a testament to the power of skill, professionalism, and compassion entwined. Here's to continued excellence and the profound impact Soothe can bring to all those who seek solace in its care.

Introduction

Soothe.com is an online marketplace for massage and wellness services, connecting users with certified therapists who can provide on-demand massages in the comfort of their own homes or offices. The company aims to provide convenience and relaxation to its customers by offering a wide range of massage options and flexible scheduling.

Pros and Cons

  • Pros:
    • Convenient and flexible scheduling
    • Highly skilled and certified therapists
    • Wide range of massage services available
    • No need to travel to a spa or wellness center
    • Secure and easy online booking process
  • Cons:
    • Availability may be limited in some areas
    • Prices can be higher compared to traditional spa visits
    • Not all massage modalities may be offered by all therapists
    • Limited availability of additional wellness services

User Experience

Soothe.com provides a seamless user experience, starting from the moment users visit the website. The interface is intuitive and user-friendly, allowing users to easily navigate through the different sections and find the information they are looking for. The booking process is straightforward, with clear instructions and options for selecting massage types, session lengths, and desired appointment times. Users can read therapist profiles and reviews to make informed decisions about their preferred therapists.

Pricing and Value for Money

Soothe.com offers competitive pricing for its massage services, taking into account factors such as session length, massage type, and therapist expertise. While prices may be slightly higher compared to traditional spa visits, the convenience of having a massage at home or office offsets the additional cost for many customers. The value for money is evident in the high-quality services provided by certified therapists, ensuring a satisfying and rejuvenating experience.

Customer Service

Soothe.com prioritizes excellent customer service, ensuring that users have a smooth and enjoyable experience from start to finish. The customer support team is readily available to address any queries or concerns, and they respond promptly to emails and phone calls. In case of any issues during a massage session, the company takes immediate action to resolve the problem and ensure customer satisfaction.

Product Quality and Selection

While not a traditional product-based website, Soothe.com focuses on providing high-quality massage services. The company carefully selects therapists who have undergone rigorous training and certification programs, ensuring that customers receive professional and top-notch treatments. The selection of massage modalities is extensive, ranging from Swedish and deep tissue massages to prenatal and sports massages, allowing customers to find the perfect therapy for their individual needs.

Website Usability

Soothe.com boasts a well-designed and user-friendly website. The layout is clean and intuitive, making it easy for users to navigate and explore the various sections. The website loads quickly, even on mobile devices, ensuring a seamless browsing experience. The menu and search functions facilitate quick access to specific information, allowing users to find therapists, services, and pricing details effortlessly.

Returns and Exchanges

Soothe.com has a fair returns and exchanges policy. If a customer is not satisfied with their massage session, the company offers a 100% satisfaction guarantee. Users can contact the customer support team and request a rebooking or refund. The company strives to resolve any issues promptly and ensure customer happiness.

Promotions and Discounts

Soothe.com occasionally runs promotions and offers discounts on its massage services. Customers can regularly check the website or subscribe to the newsletter to stay informed about any ongoing promotions. These promotions are a great way to enjoy the benefits of professional massages at discounted prices.

Reputation

Soothe.com has built a solid reputation as a trusted and reliable platform for on-demand massages. With years of experience in the industry, the company has garnered positive reviews from satisfied customers who appreciate the convenience and quality of their services. The overall reputation of Soothe.com reflects its commitment to providing exceptional wellness experiences.

Payment Options

Soothe.com offers diverse payment options to cater to the preferences of its users. Customers can securely pay for their massage services using major credit cards such as Visa, Mastercard, American Express, and Discover. The payment process is encrypted, ensuring the protection of personal and financial information.

Loyalty Programs

Currently, Soothe.com does not have a specific loyalty program in place. However, the company periodically introduces special offers and promotions that allow customers to enjoy discounted rates and additional perks. Users can also subscribe to the newsletter to receive exclusive deals and updates.

Customer Reviews

Customer reviews play a significant role in shaping the reputation of Soothe.com. The website prominently displays customer testimonials, allowing potential users to gain insights into the experiences of previous customers. The testimonials convey satisfaction with the quality of therapists, the convenience of the service, and the overall wellness benefits gained from utilizing Soothe.com.

Community Involvement

Soothe.com actively engages with the community by partnering with local organizations and wellness events. The company believes in giving back and supporting initiatives that promote relaxation, stress reduction, and overall well-being. By participating in community activities, Soothe.com demonstrates its commitment to making a positive impact beyond its online platform.

Shipping and Costs

As an online service provider, Soothe.com does not ship physical items. However, the company ensures that the scheduling and delivery of massage services are handled promptly and efficiently. The costs of the massage sessions are transparently displayed on the website, eliminating any surprises during the booking process. Users can select the desired session length and massage type, and the total cost is calculated accordingly.