Users Voice for Sosandar

41% users rated Terrible
5% users rated Poor
0% users rated Average
1% users rated Very Good
53% users rated Excellent
Pie Chart Review Representation for Sosandar
Sosandar Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 08 Jul 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 1.3 5 3.8 2.8 1 3.9
Dec 2022 5 1.8 5 5 5 5
Jan 2023 5 5 4.2 3.4 1.5 3.1
Feb 2023 3.7 3.4 5 5 5 5
Mar 2023 5 3.1 5 5 5 5
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Detailed Sosandar Review by

Introduction

Sosandar.com is an online fashion retailer that specializes in women's clothing, accessories, and footwear. The company was founded by Julie Lavington and Ali Hall in September 2016 and has quickly gained a reputation for offering stylish and affordable fashion items. With a focus on providing high-quality clothing that caters to a wide range of sizes and tastes, Sosandar has become a popular destination for fashion-conscious women.

Pros and Cons

Pros:
  • Wide selection of clothing, accessories, and footwear
  • Reasonable prices
  • Free delivery on orders over £75
  • User-friendly website
  • Easy returns and exchanges
  • Good customer service
Cons:
  • Limited size availability for some items
  • Occasional issues with stock availability

User Experience

Sosandar.com offers a seamless shopping experience, thanks to its user-friendly website. The site is easy to navigate, with clear and concise product descriptions, high-quality images, and a simple checkout process. Customers can filter items by size, price, color, and other categories, which can save time when looking for specific items. The site also offers a wishlist feature, which allows users to save items for later. Overall, the user experience on Sosandar.com is excellent, with little room for improvement.

Pricing and Value for Money

Sosandar.com offers affordable pricing, with dresses starting at £29 and shoes starting at £39. While some items may be slightly higher in price than competitors, the quality and style of the items make them worth the investment. The company also offers regular sales and promotions, making it possible to get great deals on high-quality clothing.

Alternatives

Alternatives to Sosandar.com include ASOS, Boohoo, Missguided, and PrettyLittleThing. While these companies offer similar styles and pricing, Sosandar.com stands out for its focus on high-quality items that cater to a wider range of sizes.

Customer Service

Sosandar.com offers excellent customer service, with a team that is available to assist customers via phone, email, or live chat. The company also offers a comprehensive FAQ section on its website, which can answer many common questions. Customers can track their order status and view their order history directly on the website.

Product Quality and Selection

Sosandar.com offers a diverse selection of clothing, accessories, and footwear, with a focus on high-quality materials and stylish designs. The company offers items in a variety of sizes, including plus sizes, which can be difficult to find at other retailers. The clothing is made to last, with durable materials and attention to detail in the construction.

Website Usability

Sosandar.com is a user-friendly website that is easy to navigate. It loads quickly and is optimized for mobile devices, making it easy to shop on-the-go. The website also offers a secure checkout process and accepts a variety of payment methods, including PayPal and major credit cards.

Returns and Exchanges

Sosandar.com offers easy returns and exchanges for all products. Customers can return items within 14 days of receipt for a refund or exchange. The company provides a pre-paid return label with each order, making the process seamless and straightforward.

Promotions and Discounts

Sosandar.com offers regular promotions and discounts to its customers. These include sales, free delivery on orders over £75, and a loyalty program that rewards customers with discounts and exclusive offers.

Reputation

Sosandar.com has a good reputation, with many customers praising the company's high-quality products and excellent customer service. The company's founders have been featured in several publications, including Forbes and The Guardian, highlighting the success of the brand.

Payment Options

Sosandar.com accepts a variety of payment methods, including PayPal, Visa, Mastercard, American Express, and Klarna. This makes it easy for customers to pay using their preferred method.

Loyalty Programs

Sosandar.com offers a loyalty program that rewards customers with discounts and exclusive offers. For every £1 spent, customers earn one point, which can be redeemed for discounts on future orders.

Customer Reviews

Customer reviews of Sosandar.com are generally positive, with many customers praising the company's high-quality products, excellent customer service, and user-friendly website. Some customers have noted occasional issues with stock availability, but overall, the reviews are overwhelmingly positive.

Community Involvement

Sosandar.com does not have a significant presence in the community, but the company is active on social media, engaging with customers and sharing updates on new products and promotions.

Shipping and Costs

Sosandar.com offers free delivery on orders over £75, with standard delivery costing £3.95. Express delivery is also available for an additional cost. Shipping times vary depending on the delivery method and location.

Sosandar Recent User Reviews

User Rating

5 stars

39

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Reviewer Name: O'Hagan

Review Submission Date: 2023-01-24

Review Title: Great Service
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Review Description: Had great service from Caira when dealing with the return of a christmas present via a third party( my daughter) It wasn't straightforward but she followed all the right protocols to ensure the purchaser was aware and gave their approval and facilitated a drop off at Head Office as I lived very close by. Perfect! We both buy from Sosander and have always found them to be extremely effective and efficient as well as loving the clothes!!

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Reviewer Name: Pauline Marsden

Review Submission Date: 2023-01-23

Review Title: I'm amazed at all the negative reviews…
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Review Description: I'm amazed at all the negative reviews on here about sosander. I have boight many items from them since they started trading and have never had a problem. My returned items have always been refunded promptly and delivery has never been an issue. I think their clothes are of a high quality, sometimes I feel overpriced so I always buy when I have a discount code, which are given regularly. So ladies buy in confidence. I highly recommend this company

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Reviewer Name: Elaine Kilburn

Review Submission Date: 2023-01-20

Review Title: I have ordered previously from Sosanda
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Review Description: I have ordered previously from Sosanda, great clothes & no problems.When my latest order arrived couple weeks ago, a dress had marks/faults on it. I emailed customer service & added photos of the issue. I had no problem returning the faulty dress and Sosanda were really concerned that there was a problem and sent a replacement dress out to me by express delivery! The replacement is perfect, thank you for your prompt resolution Sosanda.

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Reviewer Name: rob d

Review Submission Date: 2023-01-19

Review Title: Good first time user experience.
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Review Description: Ordered the same jacket in two sizes as not sure about the fit. Kept one and returned the other and money credited to account within a few days.No problems whatsoever regarding returns. Kept up-to date from the start and it was a joy to shop there.From the negative reviews I do hope that they manage to get the issues sorted as it is off putting.Beautiful clothes at a lovely price.

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Reviewer Name: Belinda

Review Submission Date: 2023-01-18

Review Title: Fabulous customer service from Caira
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Review Description: Fabulous customer service from Caira! What a role model for customer service, what a star! Caira was understanding and listened. She was professional and knowledgeable.

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Reviewer Name: Fee Bee

Review Submission Date: 2023-01-15

Review Title: Poor customer experience
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Review Description: Bought a sequin dress and returned it due to a line of the sequins having come off. They still charged me the £4.99 delivery cost, this is appalling having to pay delivery for a faulty item. First time and last time I'll purchase of this website.

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Reviewer Name: Theodore Pliarchopoulos

Review Submission Date: 2023-01-12

Review Title: Poor customer service
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Review Description: Even though the clothes I've bought from Sosandar are indeed beautiful, I can't ignore the fact that since 02/12/2022 they have not delivered a pair of earrings. I raised the issue with them the very same day and even if they came back on 08/12/2022, saying that they will send what was missing, today 12/01/2023, more than a month later, refusing to send missing items or refunding.And keep in mind that I am (WAS) a regular customer of theirs.

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Reviewer Name: SC Phillips

Review Submission Date: 2023-01-12

Review Title: Very poor customer service
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Review Description: Very poor customer service. I telephoned several times to sort an order out didn’t manage to talk to anyone. I emailed with my query no reply.I returned two items with two returns labels one item has been credited the other not yet received according to tracking.The box should have have contained sandals and it contained boots get your act Sosandar.I will not be ordering again rubbish. Get my credit sorted.

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Reviewer Name: Mimi

Review Submission Date: 2023-01-11

Review Title: Excellent customer service
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Review Description: Caira was very efficient and professional whilst dealing with my enquiry. She provided an excellent customer service

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Reviewer Name: Chris

Review Submission Date: 2023-01-09

Review Title: Excellent customer service
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Review Description: I ordered trousers in 2 sizes and 2 lengths then returned 3 pairs. I hadn’t received a refund so contacted customer services. I cannot praise Caira enough, she dealt with the problem and within a couple of days the money was back in my account. This was the first time I had used Sosander and I will definitely be using them again