Users Voice for Soufeel

8% users rated Terrible
1% users rated Poor
0% users rated Average
2% users rated Very Good
89% users rated Excellent
Pie Chart Review Representation for Soufeel
Soufeel Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 21 Mar 2019

Last updated by on 07 Mar 2023

"Hi All, I am Simmi Joseph from New Delhi, and working as a content writer with askmeoffers.com"
Nov 2022 4.6 4.2 2.7 4.9 4.1 2.5
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.6 4.6 4.8 4.9 1
Feb 2023 3.9 5 5 5 5 5
Mar 2023 2.5 5 5 5 5 5
Line Chart for Rating of peer stores

soufeel.com

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priceline.com

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printland.in

Detailed Soufeel Review by

Introduction:

Soufeel.com is an online jewelry store that offers a wide range of customizable jewelry pieces at competitive prices. The company was founded in 2011 and has since become a well-known name in the jewelry industry.

Pros and Cons:

Pros:
  • Wide selection of jewelry pieces available
  • Customizable options for many pieces
  • Competitive pricing
  • Easy-to-navigate website
Cons:
  • Some items may take a while to ship
  • Quality of some pieces may be questionable

User Experience:

The Soufeel.com website is easy to navigate and features a wide array of customizable jewelry options. Users can easily search for the specific type of jewelry they are looking for, and the customization process is straightforward.

Pricing and Value for Money:

Soufeel.com offers a wide range of jewelry pieces at competitive prices. While some items may be more expensive than others, in general, customers can expect to get a good value for their money.

Alternatives:

Some other online jewelry stores to consider include Pandora, Tiffany & Co., and Alex and Ani.

Customer Service:

Soufeel.com offers a comprehensive customer service center where users can find answers to common questions and contact customer support if needed. The company also offers a 90-day satisfaction guarantee for its products.

Product Quality and Selection:

Soufeel.com offers a wide selection of customizable jewelry pieces, including bracelets, necklaces, rings, and more. While some customers have reported issues with the quality of certain items, overall, the quality of the products is generally good.

Website Usability:

The Soufeel.com website is user-friendly and easy to navigate. Users can quickly search for specific types of jewelry and easily customize pieces as desired.

Returns and Exchanges:

Soufeel.com offers a 90-day satisfaction guarantee, and customers can request a refund or exchange if they are not satisfied with their purchase.

Promotions and Discounts:

Soufeel.com frequently offers promotions and discounts to customers. New customers can receive a discount on their first purchase, and the company also offers free shipping on orders over a certain amount.

Reputation:

Soufeel.com has a good reputation in the jewelry industry and is well-known for its customizable options and competitive pricing.

Payment Options:

Soufeel.com accepts a variety of payment options, including credit cards, PayPal, and Amazon Pay.

Loyalty Programs:

Soufeel.com offers a loyalty program for customers, allowing them to earn points for every purchase they make. These points can be redeemed for discounts on future purchases.

Customer Reviews:

Overall, customer reviews for Soufeel.com are positive, with many customers noting the wide selection of jewelry pieces available and the easy customization process.

Community Involvement:

Soufeel.com is involved in various charitable initiatives, including donating a portion of its profits to charity.

Shipping and Costs:

Soufeel.com offers free shipping on orders over a certain amount. Shipping times vary depending on the item and location, but in general, items arrive within 7-15 business days. Customers can choose to pay for expedited shipping if desired.

Soufeel Recent User Reviews

User Rating

5 stars

294

4 stars

13

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Reviewer Name: Anni

Review Submission Date: 2023-01-31

Review Title: Custom Spotify Keychain
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Review Description: I did order an Custom Spotify Keychain in rose gold, fast shippment to Finland and the product was what I expected.

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Reviewer Name: JAN DAVIS

Review Submission Date: 2023-01-31

Review Title: I had a defective malfunction of my…
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Review Description: I had a defective malfunction of my watch. I chatted with Cheri and she asked me to videonand send it. I did and withing a few minutes she messaged me and said it would be replaced no charge. Very satisfied.

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Reviewer Name: michael eagle

Review Submission Date: 2023-01-31

Review Title: My order came in a timely manner
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Review Description: My order came in a timely manner, I had an issue and Cherry fixed it immediately. I will use them again

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Reviewer Name: FC Ogradion

Review Submission Date: 2023-01-28

Review Title: parcel lost for 2 months and no option…
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Review Description: parcel lost for 2 months and no option to get money back.customer support is useless and doesnt even respondnow trying to get my money back via paypal and they want ME to search for the packetabsolute scam dont buy

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Reviewer Name: Consumer

Review Submission Date: 2023-01-26

Review Title: Great customer service
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Review Description: Very helpful in the way service. Getting back to me promptly. An allowing me to change things without any hassles

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Reviewer Name: Katondra Bynum

Review Submission Date: 2023-01-24

Review Title: I LOVE THE NECKLACE IS WAS A GIFT TO…
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Review Description: I LOVE THE NECKLACE IS WAS A GIFT TO BOYFRIEND WHO LOST HIS MOM. WHEN HE OPENED HIS GIFT IT WAS TEARS OF JOY THANK YOU SO MUCH I WILL BE PLACING ANOTHER ORDER SOON ??

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Reviewer Name: Peter Moseley

Review Submission Date: 2023-01-24

Review Title: Poor quality item. Non-existent customer service.
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Review Description: Ordered a personalised wallet for Christmas. It fell apart within a week of use - the leather effect coating has peeled off, along with the design. Have been refused a refund as the item arrived undamaged and has been used, as if they expect it to fall apart under normal use. Completely unfit for purpose. There is a refusal from the company to engage in dialogue about it, instead sending the same copied and pasted response to every email, much like their identical responses to negative reviews on here.

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Reviewer Name: Kea

Review Submission Date: 2023-01-22

Review Title: Customer service was outstanding
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Review Description: Customer service was outstanding. I needed to change the size of my order and with 5 mins of sending email they responded and fixed it for me.

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Reviewer Name: marquita lena

Review Submission Date: 2023-01-19

Review Title: I seen these reviews after i made my…
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Review Description: I seen these reviews after i made my purchase and was highly discouraged but my purchases came today very timely and i am very satisfied with how they came out. I would purchase again!

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Reviewer Name: Vanessa Shields

Review Submission Date: 2023-01-19

Review Title: High quality products. Extraordinary customer service!
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Review Description: I placed an order with the company and was given an anticipated delivery date. One day beyond that date I contacted the company and they immediately responded and kept me updated until the package was received. The item I ordered was extraordinary. I love it! This led me to place another order two days later. The craftsmanship of their product, and the customer service with this company is excellent. I highly recommend them.