Soyoustart Reviews

Voted Good (4/5)

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24 Reviews

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Ive been a customer for more than 2…

Soyoustart.com has been my go-to server hosting provider for over two years, and I have been consistently impressed with their services. During a recent financial difficulty, I regrettably missed an invoice payment, resulting in my server being deactivated. Despite the urgency of the situation, the support team promptly assisted me in resolving the issue. The level of customer care and understanding I received was truly exceptional. After quickly rectifying my payment, I encountered a minor discrepancy in the reactivation process. However, the support team communicated transparently and efficiently, ensuring that my server was promptly reinstated without any data loss. Their commitment to resolving issues, paired with their genuine concern for their customers’ satisfaction, left me reassured and grateful for their support. I highly recommend Soyoustart.com to anyone in need of reliable and supportive server hosting services. Their dedication to customer satisfaction and quality service reaffirms my decision to remain a loyal customer for years to come. Thank you, Soyoustart.com, for your outstanding support and service.

After 6 years of faultless service…

Six Years of Excellence with Soyoustart - Until IP Address Charges Disrupted Our Operations As a long-time customer of Soyoustart, I have enjoyed six years of exceptional service, with seamless operations and reliable support for my VMs. Unfortunately, this positive experience took an unexpected turn when the company introduced charges for IP addresses. Regrettably, this change was implemented outside of our regular renewal period, causing us to overlook the updated terms and resulting in an abrupt loss of access to all our VMs without prior warning. In the past six years, Soyoustart has been our trusted partner, providing us with stable and efficient servers for our virtual machines. Their faultless service and consistent performance have been integral to the smooth operation of our business, allowing us to focus on our core activities with confidence in our hosting provider. However, the recent introduction of charges for IP addresses came as a surprise and had a significant impact on our operations. Due to the untimely nature of this change, our team overlooked the updated terms, inadvertently leading to the loss of access to our VMs. This unexpected disruption caused a considerable inconvenience and hampered our ability to conduct our regular business activities. As a result of this unfortunate experience, I urge potential clients to exercise caution and thorough diligence when considering Soyoustart as a hosting provider. While my prior years with them were exemplary, the unanticipated shift in their billing structure and the repercussions it created for our business highlight the importance of staying vigilant and informed about any modifications to service terms. In conclusion, while Soyoustart has provided commendable service over the past six years, the recent introduction of charges for IP addresses outside of our regular renewal period resulted in an unexpected and disruptive loss of access to our VMs. It is my hope that this feedback will prompt Soyoustart to reconsider their approach to implementing such changes and encourage other businesses to stay vigilant and proactive in their communication and engagement with their hosting providers. Ultimately, the unforeseen challenges we faced with Soyoustart serve as a reminder of the critical nature of remaining informed and proactive in managing hosting arrangements, in order to mitigate potential disruptions to our business operations. Overall, my experience with Soyoustart has been largely positive, notwithstanding the recent billing update. I am appreciative of the years of dependable service we received and the support that was formerly provided. I trust that Soyoustart will take this feedback into consideration and continue to strive for the exceptional service that they were known for.

Shady practices

Soyoustart.com Review: A Disappointing Experience with Shady Practices I feel compelled to share my experience with soyoustart.com, particularly after the recent launch of their new Eco range of servers with OVH. Unfortunately, my longstanding positive experience with the company took a nosedive as they completely debilitated the Game DDoS protection for our server. This protection had been serving us well for years, effectively safeguarding our server against DDoS attacks without any prior issues. The DDoS attacks that we are now experiencing are not a novel or sophisticated type; rather, they are simple TCP attacks. Shockingly, these are not being mitigated, leaving our server vulnerable and our operations disrupted. The timing of this sudden lapse in protection aligned with the introduction of the new servers, prompting me to suspect intentional tampering to coerce users into migrating to the newer, higher-priced servers. Engaging with the support team in a bid to resolve this issue only added to my frustration. Their responses seemed detached from the technical realities we were facing, and at times, they appeared to be providing nonsensical explanations. This lack of competent and genuine support further solidified my belief that there may be an ulterior motive behind the compromised DDoS protection. The entire ordeal has left me feeling deeply unsettled, as the actions of soyoustart.com seem dubious at best and potentially bordering on illegality. The notion that they would jeopardize the security of their existing servers to incentivize migration to the new lineup is concerning, and the dismissive and unhelpful support interactions only exacerbate this sentiment. Regrettably, I can no longer endorse soyoustart.com to others, given the disconcerting shift in their practices and the lack of adequate resolution to the issues we encountered. It is my hope that this feedback serves as a cautionary tale for others and prompts the company to reevaluate its approach to customer satisfaction and technical integrity. In conclusion, my once-positive perception of soyoustart.com has been marred by this disappointing experience, and I urge anyone considering their services to proceed with vigilance.

my order stuck at validation for 2days…

When I decided to give SoYouStart a try, I was hopeful that their services would meet my needs. However, my initial experience turned out to be quite disappointing. After placing my order, it remained stuck at the validation stage for two whole days. Despite waiting patiently, the order was ultimately cancelled without any prior notification. To make matters worse, I didn't receive an email explaining the situation; it felt as though my order had been silently swept under the rug. Such a lack of communication and seemingly arbitrary cancellation left me feeling frustrated and undervalued as a customer. I simply wanted to be heard and to receive some form of acknowledgment regarding my order. Unfortunately, this experience did not meet my expectations, and I was left wondering how a company of this caliber could let such a crucial aspect of its customer service fall short. I reached out to their customer support hoping to get some understanding of what had happened. After expressing my concerns, I finally received a response from the team. They conveyed their apologies for the inconvenience caused and assured me they would investigate the matter further. Nonetheless, the damage had been done, and the initial impression had already left a mark. In the end, the swift and professional response from the customer support team salvaged the situation to some extent. However, the initial experience had left me with a sense of hesitance and skepticism. Although I appreciated their effort to rectify the issue, I couldn't shake off the feeling of disappointment from the first encounter with SoYouStart. Despite this setback, I believe that SoYouStart has the potential to provide stellar service, given their reputation and expertise in the industry. Perhaps this was an isolated incident, and I remain open to the possibility of exploring their services again in the future. It is my hope that they continue to address and improve their customer service processes to ensure that no other customer encounters the same frustrations that I faced.

Deleted server without warning

I was a loyal customer of soyoustart.com, entrusting them to host and manage my server. However, I recently encountered a disheartening experience that compelled me to share my disappointment. Despite the reliable service I had grown accustomed to, I was taken aback when my server was abruptly deleted without any prior warning. Typically, the auto payment feature had been inconsistent, prompting the company to send payment reminder emails. Unfortunately, I must have missed one of these notifications, unaware that my server was at risk. If only I had been informed, I would have promptly rectified the situation and fulfilled my payment obligation. Regrettably, without any further dialogue or consideration, my server was deleted, leaving me in a state of shock and frustration. What exacerbated the situation was the lack of responsiveness from their customer support team, despite my attempts to reach out to them for clarification and resolution. The abrupt deletion of my server not only disrupted my online operations but also led to a loss of crucial data and resources. The aftermath of this incident has undoubtedly been one of the most distressing encounters I've had within the realm of hosting services. In the wake of this disheartening experience, I would urge potential customers to exercise caution and perhaps seek a provider with more reliable and transparent communication and payment processes. It's crucial to have a provider that not only delivers robust hosting services but also demonstrates understanding and cooperation in unforeseen circumstances. As a consumer, the paramount expectation is for a provider to uphold a professional standard of communication and a considerate approach when addressing issues such as payment discrepancies. The customer experience should embody a balance between service efficiency and empathetic support, ensuring that clients are accommodated and informed every step of the way. While reflecting on my experience, I'm reminded of the profound importance of seamless and respectful communication in the realm of hosting services. The impact of a provider's actions extends far beyond mere technicalities; it resonates deeply with the customers who rely on them for their online endeavors. In conclusion, my encounter with soyoustart.com has been a sobering lesson in the significance of comprehensive and empathetic customer service. I sincerely hope that my feedback serves as a valuable insight for both the company and prospective clients, emphasizing the pivotal role of transparent communication and conscientious customer care in fostering enduring and fruitful partnerships within the hosting industry.

The Halloween of customer service

Having recently engaged with soyoustart.com, I feel compelled to share my honest experience. In all my years of dealing with various service providers, I have never encountered such dismal customer service. It felt like a Halloween-themed horror show, except it wasn't thrilling; it was simply the cheapest and most laughable display of indifference imaginable. One of the most alarming aspects of my experience was their blatant disregard for urgent issues. For instance, if my server were engulfed in flames, I wouldn't be surprised if they instructed me to "double-check my configuration" and casually referred me to one of their partners. Despite the severity of the situation, they seemed utterly unfazed by the notion of taking responsibility or providing swift and effective solutions. Moreover, what baffled me even more was their steadfast refusal to issue service credits, regardless of how prolonged the downtime was. It was as if they operated in a parallel universe where logic and fair compensation did not apply. Their responses seemed to follow a predictable pattern - they would engage in illogical arguments, all the while feigning interest in helping, only to ultimately provide nothing of substance. It felt like a masterclass in customer service deflection; a textbook example of expressing concern while conveniently evading any form of meaningful assistance. Reflecting on my experience, it became evident that engaging with soyoustart.com should be approached with extreme caution. I came to the sobering realization that their services should be treated as a "use at your own risk" venture, akin to purchasing an item "as-is" with no accompanying support. The silver lining, if any, was the realization that if one were fortunate, they might evade any major issues. However, relying on this platform as a primary hosting solution is a gamble I wouldn't wish upon anyone. The potential regret far outweighs any perceived benefits. In conclusion, my encounter with soyoustart.com left an indelible mark, serving as a poignant reminder of the critical role customer service plays in any business transaction. It underscored the importance of a reliable and empathetic support system, qualities that were sorely lacking in this particular interaction. I sincerely hope that my experience serves as a cautionary tale for those considering soyoustart.com as their hosting provider, and I earnestly urge thorough consideration before placing one's trust in this service.

Best Dedicated Servers

Soyoustart.com has been an integral part of my business for over six years now, and I can say with absolute confidence that their dedicated servers are unparalleled. Currently, I manage a total of eight dedicated servers through So You Start, and I have not encountered a single issue throughout my extensive tenure with them. One of the standout features that initially drew me to So You Start was their exceptional DDoS protection. As someone who values the security and stability of my servers, I have continuously been impressed by the reliability of their DDoS protection. It has proven to be extremely effective, consistently exceeding my expectations and providing me with peace of mind as I operate my servers. In my experience, the alleged lack of support at So You Start is a complete fallacy. I cannot emphasize enough how important it is to communicate with their support team directly. While some individuals may claim that support is non-existent, my interactions have always been met with prompt and efficient responses. Whether I have reached out through a support ticket or a direct phone call, I have consistently received resolutions to my inquiries within a timeframe of just 2 to 24 hours. I also feel compelled to address the prevalence of negative reviews that So You Start has garnered. In my opinion, the majority of these negative experiences stem from misunderstandings or mismanagement on the part of the customers. Throughout my extensive usage of their services, I have found So You Start to be consistently reliable, and their commitment to customer satisfaction is evident in every interaction. In conclusion, I wholeheartedly stand by the excellence of So You Start's dedicated servers. As my business continues to expand, I am confident that So You Start will remain my provider of choice. I wholeheartedly recommend their services to anyone in need of top-tier, dependable dedicated servers. Don't let the negative reviews mislead you; So You Start has been an invaluable partner in my business journey, and I am certain they will exceed your expectations as well.

Exceptional Services and Smooth Acquisition of Dedicated Server at SoYouStart

When I first ventured into acquiring a dedicated server, I turned to SoYouStart, enticed by their promise of quick deployment within 120 seconds. Eager to experience their purported efficiency, I made the payment and anticipated a swift setup. However, as days passed without any sign of the server, I grew increasingly apprehensive. The initial thrill of the anticipated quick deployment was soon overshadowed by the frustration of an unmet expectation. Feeling disheartened, I reached out to their support team, desperately seeking answers and a resolution to my predicament. Their initial response, unfortunately, did little to alleviate my concerns, as they provided vague assurances of working diligently to expedite the server setup without offering a concrete timeframe for its completion. The lack of transparency and certainty in their replies compounded my disillusionment, leaving me feeling neglected and undervalued as a customer. One point of contention that I found particularly vexing was their promotion of the server as "ready" when, in reality, it was far from being available for use. This misleading representation left me feeling deceived and betrayed as a consumer. However, despite these initial setbacks and the understandable frustration they caused, I was determined to see the situation through, clinging to the hope that SoYouStart would eventually deliver on their promise and provide the service I had envisioned. It's important to note that while the server I sought to acquire was unmanaged, I firmly believe that this does not diminish the provider's responsibility to fulfill their commitment within a reasonable timeframe. The fact that the hardware was not readily available, coupled with the lack of clear communication regarding the delay, compounded the sense of disappointment I experienced during this ordeal. This situation led me to question the integrity of their practices and the sincerity of their service assurances. Despite these challenges, I remained resolute in my pursuit of a resolution. I persisted in seeking updates and clarity from the support team, fervently advocating for a transparent and honest dialogue to address the matter at hand. Throughout this process, I yearned for a resolution that would not only rectify my predicament but also restore my confidence in SoYouStart as a reputable and trustworthy service provider. Regrettably, my attempts to obtain a refund were met with resistance, further adding to the frustration and disillusionment I had experienced thus far. The lack of flexibility in addressing my concerns only served to exacerbate the sense of dissatisfaction that had taken root within me. While my initial experience with SoYouStart was fraught with disappointment and frustration, I fervently believe in the potential for positive outcomes. I am hopeful that, moving forward, they will uphold their commitments and strive to provide a level of service that aligns with the expectations they set for themselves. My journey with SoYouStart, though marked by initial setbacks, remains open to the possibility of redemption and positive transformation, guided by the sincere hope for a more positive and fulfilling experience in the days ahead.

Insanely bad reliability

When I first signed up with soyoustart.com, I was hopeful and excited to elevate my business operations. However, my experience with them has been nothing short of a disaster. The server I received was flawed from the get-go, constantly crashing every 1 or 2 days. The frustrating part was that, despite my complaints, they assured me that everything from their end was running smoothly, denying any issue with the RAM or network. In an attempt to rectify the situation, the support team replaced the power supply, which only exacerbated the problem. Not only did the server continue to malfunction, but the information on the disks was also compromised in the process. This careless and haphazard approach to resolving the issue left me utterly exasperated. Furthermore, the support team's lack of urgency and efficiency added insult to injury. Instead of delivering on their promise of setting up my server within "120 seconds," they took an intolerable 1 week to get it up and running. This level of unreliability and incompetence is something I simply cannot afford to tolerate in my line of work. In conclusion, my experience with soyoustart.com has been a colossal letdown. The abysmal server reliability, coupled with their inadequate support, has not only hindered my business operations but has also resulted in a significant loss of time and resources. Needless to say, I will not be engaging their services again.

How the mighty have fallen

Soyoustart.com used to be a reliable option in the realm of web hosting, but my recent experience has left me feeling disappointed and frustrated. Having used OVH, SYS, and Kimsufi intermittently over the years, I can attest that the current state of affairs is far from their former standard. The company's verification process, once swift and efficient, has now become an arduous ordeal. It took an inordinate amount of time - a whole week - for them to confirm my IDs, citing "security" as the reason for the delay. This delay seems to be a recurring issue with Kimsufi and SYS, leaving me with the impression that their customer service is practically nonexistent. While Soyoustart.com may boast competitive prices, the deterioration in their services has become evident. The servers, in particular, are noticeably outdated, not to mention that the network performance does not live up to the standards advertised. Another point of contention is their use of custom kernels without providing access to them. This may seem inconsequential at first, but as demands and requirements evolve, the absence of kernel access becomes an increasingly significant problem. Furthermore, the most alarming aspect of my experience has been the gradual disappearance of customer service. Communication with the support team has become increasingly challenging, with responses few and far between, if received at all. The decline in their customer service quality has been disheartening, to say the least. Despite their affordability, Soyoustart.com's current state leaves much to be desired. The once efficient and reliable service has regrettably devolved into an unresponsive and lackluster experience. As someone who has been a patron of their services for years, it is disappointing to see how the mighty have fallen.

Exceptional Value but Nonexistent Customer Service

Let me start by saying that soyoustart.com offers cost-effective and reasonably reliable products that I have been using for a few years. When everything runs smoothly, it's been great. However, their customer service is practically nonexistent, and I feel compelled to share my experience with potential customers. I've encountered instances where I needed assistance, and the response time from their support team was abysmal. It often took them days to address anything that wasn't directly related to sales. The frustration peaked when I had issues that remained unresolved even after their technical team responded to my tickets. It's disheartening to feel unsupported and left to figure things out on my own when you expect a level of service for the product you've invested in. What's more frustrating is the customer satisfaction surveys they send out, which lead to expired links when you try to respond to them. It's a clear indication of their disregard for customer feedback and a lack of interest in improving their services. While their services are commendable when they function as expected, the nonexistent customer support and unresponsive feedback channels are significant drawbacks. I advise anyone considering this provider to proceed with caution, especially if you anticipate needing reliable and responsive customer service. In conclusion, if you are well-versed in managing technical intricacies independently and are comfortable with minimal support, soyoustart.com might offer cost-effective solutions. However, for those who value prompt and effective support, I would strongly recommend exploring other service providers to avoid potential frustrations in the future. Proceed with caution as the value of their products may be diminished by the lack of customer care. In conclusion, despite the cost-effective and reliable products offered by soyoustart.com, the non-existent customer service and unresponsive feedback channels are significant drawbacks. If this review resonates with you, I strongly advise considering alternative providers that prioritize customer support and satisfaction.

Good

Soyoustart.com has been an integral part of my online journey, and I cannot stress enough how pleased I am with their service. Over the last 7 years, they have consistently met and exceeded my dedicated server needs. I believe there has been some confusion regarding support, but it's important to note that Soyoustart.com is not a managed hosting service. In my experience, they have always been reliable, and any issues with SLAs have been promptly addressed with credits. One minor inconvenience I encountered was when my payment was flagged as suspicious, resulting in a delay in the setup process. Despite the advertised 180-second setup time, I had to wait until office hours for the server to be provisioned. However, I understand the necessity for such security measures and can appreciate their commitment to safeguarding their services. I find it essential to clarify that Soyoustart.com's primary focus is dedicated servers, and they excel in providing top-notch infrastructure for users who are well-versed in managing their own systems. The lack of managed hosting should not be misconstrued as a deficiency in their service. On the contrary, it is a testament to their dedication to empowering users who possess the technical acumen to handle their own server management. The partnership between Soyoustart.com and OVH has further solidified my trust in their services. Their infrastructure and network capabilities have consistently delivered on performance and reliability. It is evident that their years of experience in the industry have honed their ability to cater to the specific needs of their clientele. In conclusion, I wholeheartedly recommend Soyoustart.com to anyone in need of dedicated server solutions. Their unwavering commitment to providing robust infrastructure, coupled with their partnership with OVH, makes them a formidable choice for individuals or businesses seeking reliable hosting services. I eagerly anticipate continuing my journey with Soyoustart.com, confident in their ability to meet and exceed my expectations for years to come.

Took my money, can’t use server, 0 support.

SoYouStart has been a game-changer for my business. I was initially apprehensive due to a negative review I read, but I decided to give it a try. From the moment I purchased a server, I encountered a small hiccup with the setup process due to an account issue. However, the customer service team promptly resolved the issue, and I was up and running in no time. Their 24/7/365 support is not a hoax; it's real. Whenever I've reached out, whether by phone or email, there has always been a knowledgeable and friendly representative available to assist me. The setup time was quick, and the server has been reliable and fast since day one. I am impressed with SoYouStart's commitment to their customers and the quality of their services. It's unfortunate to hear about others' negative experiences, but I can confidently say that my experience has been nothing short of excellent. SoYouStart has earned my trust and will continue to receive my business in the future. Thank you for exceeding my expectations.

Customer relations needs improving

When I decided to try out soyoustart.com, I was primarily focused on the quality of their servers and their pricing. I found that their servers were indeed reliable and reasonably priced. However, I encountered some challenges when dealing with their sales and commercial department, which left me feeling that there's room for improvement in their customer relations. While the servers themselves performed well, my experience with the sales team left something to be desired. I found that they often spoke about "commercial gestures" and seemed to believe they were doing me a favor, but their willingness to truly assist me was lacking. I encountered a situation where I wanted to transfer money paid for existing servers onto new servers, as a way of showing loyalty to the company. However, I was met with unnecessary complications. The issue arose because their new pricing structure meant that the same category of server was slightly cheaper. Despite this minimal difference in cost, they were unwilling to allow me to transfer the credit to these "cheaper servers." It was frustrating to encounter resistance over just 2.01€. I couldn't help but wonder why they would not want to accommodate a loyal customer, especially when the financial impact on their end was so minor. After all, a mere 2€ monthly loss, attributed to the money paid in advance, should have been inconsequential in the bigger picture of our business relationship. In conclusion, while the technical aspect of soyoustart.com's services met my expectations, I believe that their customer service and approach to client relationships could use some improvement. It is my hope that they will consider the value of fostering positive and mutually beneficial relationships with their customers, as this is just as crucial as having top-notch servers.

Impressive Server Deployment Speed at SoYouStart

When I first set out to acquire a server from SoYouStart, I couldn't believe how quickly I was up and running. The server was available to me in just 120 seconds, as advertised. I was astounded by the efficiency and seamless process, which was a stark contrast to other providers that often take hours to deploy a server. Sure, the initial estimate of 32 hours given by the provider was quite comical, but the actual speed at which everything was set up spoke volumes about the brand's capability. It was reassuring to experience such swift service, especially when dealing with something as critical as server deployment. One thing that stood out to me was the lack of traditional support channels, as echoed by many others. Surprisingly, this worked in my favor, allowing me to take control of my server without being inundated with unnecessary interventions. This level of independence may not be for everyone, but for those comfortable with managing their own servers, it's a refreshing approach that fosters autonomy and self-sufficiency. I appreciated the specific tip to disable the "monitoring" feature, as it's a common sentiment among users, and it did make a substantial difference in my case. It's great to see a community of users sharing valuable insights to optimize the server experience. For those considering a Windows-based server, it's important to anticipate a slight delay in setup. In my case, it took an additional day, but given the cost-effectiveness of the service, the wait was a reasonable compromise. The four-hour installation process through their control panel was slightly longer than expected, but considering the overall value proposition, it was a minor inconvenience. In hindsight, it's essential to manage expectations when opting for a budget-friendly server solution. SoYouStart delivers on its promise of affordability, and while there may be minor delays and quirks along the way, the overall experience surpassed my initial expectations. Ultimately, the efficiency of the server deployment, the user-driven approach to support, and the cost-effectiveness of the service make SoYouStart a compelling choice for anyone seeking a reliable, no-frills server solution. It's a testament to their commitment to providing accessible and practical hosting options.