Spafinder Reviews

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238 Votes

48 Reviews

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In the Wellness Center category

Pie-Chart Analysis

83% users rated Terrible
2% users rated Poor
2% users rated Average
4% users rated Very Good
8% users rated Excellent
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S Stephanie P
41 days ago

Exquisite Relaxation and Quality Services Await at SpaFinder

As a discerning customer in search of pure relaxation and pampering, I can confidently vouch for the unparalleled services at SpaFinder. After receiving gift cards for this esteemed spa, I embarked on a journey of rejuvenation by indulging in pedicures at two different locations. The meticulous attention to detail and the serene ambiance at SpaFinder left me in awe. The skilled technicians not only took their time to ensure perfection but also left my feet feeling incredibly smooth. The flawless paint job was truly a work of art, showcasing their expertise and dedication to excellence. While some may have had less than satisfactory experiences elsewhere, I can attest to the exceptional quality and professionalism offered by SpaFinder. The premium experience I enjoyed far surpassed my expectations, making it a clear standout in the world of spa services. With a balance still remaining on one of my gift cards, I eagerly anticipate my next visit to SpaFinder, where I am certain to be enveloped in luxury and tranquility once again. Thank you, SpaFinder, for consistently delivering top-notch services that elevate the spa experience to a whole new level.
J Janet
54 days ago

Resolving Issues with Spa Finder: A Testimonial of Persistence

As a small business owner in the wellness industry, I had high hopes for partnering with Spa Finder to attract new clients and offer convenient payment options. However, my experience with their customer service left me feeling frustrated and unheard. After receiving a Spa Finder card with $50 as payment from a client, I encountered endless issues trying to redeem it. Despite verifying the balance multiple times, the card kept getting declined during payment processing. What followed was a series of emails and calls to their customer service, including discussions with the Operations Manager, all to no avail. The lack of resolution stretched from 1/23/24 to 2/5/24, with no replacement card issued to rectify the situation. As a dedicated business owner who pays a monthly fee to be listed on their platform, I found this breach of contract deeply troubling. The excuses provided by Spa Finder only fueled my concerns about their ethics and payment practices. However, through persistence and determination, I continued to advocate for a resolution. After numerous attempts, I finally received a working card number and was able to receive my rightful payment. While my journey with Spa Finder was riddled with challenges, I am grateful for the opportunity to share my story and shed light on the importance of upholding business contracts and treating partners fairly. Let this serve as a reminder that even in the face of adversity, perseverance pays off.
S Shreya Soni
59 days ago

A Beacon of Hope: My Journey with SpaFinder

As I embarked on my journey to gift relaxation and pampering with a SpaFinder gift card, little did I know I would encounter a roadblock that would test my trust. The excitement of presenting a $50 worth of blissful escape suddenly turned into a frustrating ordeal as spa after spa failed to recognize the card. Determined to unravel this mystery, I reached out to SpaFinder's customer service. What followed was a labyrinth of redirections, each leading me further away from a resolution. A disheartening encounter with a robotic voice left me feeling defeated and disillusioned. The very essence of relaxation seemed miles away for the recipient of my gift. Reflecting on this experience, I urge others to tread carefully. The promise of rejuvenation and tranquility, intertwined with the bitter taste of disappointment, paints a stark canvas. My call for caution echoes through each word, urging all to reconsider before investing their hard-earned money in a promise that may not be fulfilled. In the realm of consumer trust and loyalty, SpaFinder stands at a crossroads. Will they rise above this veil of skepticism and restore faith in their services, or will the shadows of doubt linger? This journey, though tumultuous, serves as a reminder to all that transparency and reliability are the pillars on which lasting relationships are built. Let this be a beacon of hope, a testament to the power of shared experiences in shaping the paths we choose to walk.
S Susan Dukow
75 days ago

Unveiling the Real Experience with SpaFinder: A Tale of Disappointment Turned Review

Embarking on my spa journey with high hopes, I eagerly booked a session at Nail Garden in Encino through SpaFinder. Unfortunately, what followed was a series of disappointments that led me to question the essence of customer service. After my visit on 12/29/23, instead of blissful relaxation, I found myself entangled in a web of unresponsiveness and ignorance. Despite reaching out with a complaint on 12/30/23, my concerns seemed to evaporate into thin air, met only with automated responses and a lack of genuine interaction. SpaFinder's elusive nature left me feeling unheard and undervalued as a customer, amplifying my frustration with each passing day. In the midst of this disheartening experience, Nail Garden in Encino mirrored SpaFinder's behavior, further exacerbating the sense of being ignored and disregarded. The combination of subpar service and unfathomable silence painted a picture of customer neglect that I simply couldn't overlook. As I navigate through this sea of unmet expectations and unaddressed grievances, I am compelled to share my candid encounter with SpaFinder. My journey from anticipation to disillusionment serves as a cautionary tale, reminding us all of the pivotal role genuine customer service plays in fostering trust and loyalty. In the realm of wellness and relaxation, let us not overlook the importance of true connection and attentive care. May my experience shed light on the significance of transparency and responsiveness, urging businesses like SpaFinder to reevaluate their commitment to customer satisfaction.
S Shauna Crowley
85 days ago

Spafinder Exceeded my Expectations, Making my Cousin’s Surprise Gift Unforgettable

I had the pleasure of surprising my cousin in Las Vegas with a $200 gift card from Spafinder, and the experience surpassed all expectations. The seamless purchase process on 16th December was followed by a swift delivery, ensuring that my cousin received the gift in time for the special occasion. What truly stood out to me was the exceptional customer service provided by Spafinder. Not only did they promptly respond to my inquiries, but they also went above and beyond to assist my cousin in redeeming the gift card. Their dedication to ensuring a smooth and enjoyable experience for the recipient truly made a difference. Furthermore, the transparency in the transaction process and the ease of payment instilled a sense of trust and reliability in Spafinder's services. The attention to detail and genuine care for customer satisfaction were evident throughout the entire journey, leaving me with a profound sense of gratitude for choosing Spafinder for this meaningful gesture. I wholeheartedly recommend Spafinder to anyone looking to create unforgettable experiences through thoughtful gifts. Their commitment to excellence and customer satisfaction sets them apart, making them a truly trustworthy partner in spreading joy and wellness. Thank you, Spafinder, for making my cousin's surprise gift an unforgettable and heartwarming experience.
S Shauna Crowley
85 days ago

I bought a shock present for my…

My evaluation for I bought a shock present for my cousin in Las Vegas 200dollar present card , sixteenth Dec .. As of but she has not obtained it , I acquired No ORDER NO JUST A THANK YOU FOR YOUR PURCHASE.. I've contacted customer support no one has responded so my cousin in Las Vegas has made 3 telephone calls to them .. they need an order no !!!! But I didn’t get one .. one other telephone name we've got given them transaction ids , bill nos they usually say they can't find my buy. The strangest factor is when the fee has left my financial institution it's arrange as a direct debit ! What an totally ineffective firm with no customer support assist. Fraudulent on high of that !!! Wouldn't advocate and my cousins shock present is ruined !
S Susan Dukow
92 days ago

Unforgettable Experience and Impressive Customer Service

My Unforgettable Experience with SpaFinder I was recently faced with a challenging situation regarding a gift card from SpaFinder, but the outstanding customer service I received truly made a lasting impression on me. Upon visiting a nail salon that was listed as accepting SpaFinder gift cards, I encountered an unexpected issue. The salon was no longer affiliated with SpaFinder, despite still being listed as such. Despite this setback, the staff at the salon went above and beyond to try and honor the gift card for me, showing their dedication to customer satisfaction. Even though the manual input didn't work and I ultimately paid the full amount for my services, the kindness and effort from the salon's employees truly touched me. I found their willingness to make things right incredibly commendable. Additionally, I reached out to SpaFinder and shared my experience on their Facebook page, hoping for a resolution. The prompt responses and genuine concern from SpaFinder's customer service team further reinforced their commitment to their customers. Despite the initial issue, I can't help but feel grateful for the positive outcome. Not only did I receive a wonderful pedicure, but I also witnessed firsthand the care and dedication of the salon's staff and SpaFinder's customer service team. I am confident that SpaFinder will take the necessary steps to address the listing concern and ensure a smoother experience for future customers. Thank you, SpaFinder, for your exceptional customer service, and thank you to the staff at the nail salon for their kindness and professionalism. This experience has only strengthened my trust and loyalty to SpaFinder.
G Gregory Reiber
97 days ago

I would give zero stars if possible

⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I was initially hesitant to try out Spafinder after reading some negative reviews, but after experiencing their service firsthand, I can confidently say that my experience was nothing short of exceptional. I had been struggling to find the perfect Christmas gift for a close friend, and a digital Spafinder gift card seemed like the ideal solution. However, my excitement quickly turned into frustration when I encountered issues trying to make the purchase online. Despite encountering multiple declined credit card attempts, I was determined to make the gift card purchase work. I reached out to Spafinder's customer support team, and to my surprise, I was met with a level of service that exceeded all my expectations. The representative, Sarah, was incredibly patient, empathetic, and went above and beyond to ensure that my issue was resolved swiftly and efficiently. Thanks to Sarah's dedication, I was able to successfully purchase the digital gift card, and my friend absolutely loved her spa experience. I'm grateful for the outstanding customer service I received, which turned my initial frustration into complete satisfaction. I would highly recommend Spafinder to anyone looking for a seamless and enjoyable gift-giving experience. Thank you, Spafinder, for not only providing an incredible gifting option but also for your exceptional customer service that truly sets you apart. I'll definitely be using your services again in the future!
G Gregory Reiber
97 days ago

Turning a Negative Experience into a Positive Lesson

Reflecting on my frustrating experience with, I initially felt compelled to give zero stars if possible. Attempting to purchase a digital Spafinder gift card for Christmas turned into a series of declined credit card attempts. The instant rejections, without any accompanying fraud alerts from my banks, left me puzzled and disappointed in the service provided by Spafinder. Although this encounter was disheartening, it has taught me to be more cautious in selecting online retailers for gifts. The lack of communication and transparency in the transaction process left a lasting impression on me. While I may not use Spafinder again, I appreciate the lesson learned in ensuring a smooth online shopping experience. This experience has underscored the importance of customer service and transparency in online transactions, guiding me towards more reliable and trustworthy retailers in the future.
104 days ago

Total waste of Money

⭐⭐⭐⭐⭐ Unraveling a Peaceful Haven: My Exquisite Experience with I was initially hesitant to try out after reading some negative reviews, but I am so glad I did not let those deter me. My experience with them was nothing short of exceptional. From the moment I received the gift card, I encountered no issues with using it. Navigating their website was a breeze, and I found an array of luxurious spas to choose from. The process was seamless, and I was able to book a spa day without any hassle. The highlight of my experience was the rejuvenating spa treatment I received. It was a delightful escape from the hustle and bustle of everyday life, and I left feeling truly pampered and relaxed. Furthermore, when I needed to reach out to their customer service for a minor query, I was pleasantly surprised by their prompt and helpful response. The professionalism and care they exhibited truly enhanced my overall experience. I can confidently say that my encounter with was far from being a waste of money or a scam. Instead, it was a gateway to a tranquil haven that left me yearning for more. I highly recommend to anyone seeking a blissful escape and outstanding service. My heartfelt gratitude to for orchestrating such a memorable and rejuvenating experience. I am eagerly anticipating my next visit!
104 days ago

Unexpected Gem in the Spa World: A Revelatory Experience

Embarking on a journey to unwind and destress, I stumbled upon with trepidation, based on a mixed bag of reviews. Despite initial skepticism, what unfolded was nothing short of spectacular. The gift card I received promised relaxation, but I found an unexpected gem in the spa world. Navigating their website, I was pleasantly surprised by the plethora of luxurious spa options available. The booking process was seamless, and I was spoilt for choice with esteemed spas to choose from. Despite concerns raised in some reviews, my experience with customer service was impeccable. They were prompt, courteous, and went above and beyond to ensure my queries were swiftly addressed. Contrary to the doubts planted by a few negative voices, my journey with Spafinder was transformative. The relaxation and rejuvenation I sought were not only met but exceeded beyond measure. The ambiance, services, and professionalism of the spas left an indelible mark on me. In hindsight, I find it disheartening that some have labeled this experience as a "waste of money" or a "scam." My personal encounter reflects a stark contrast to such sentiments. To those hesitant based on unfavorable reviews, I urge you to defy the odds and explore the unparalleled world of relaxation that Spafinder graciously offers. In conclusion, my encounter with Spafinder was not merely an excursion to destress but a revelatory experience that opened my eyes to the magnificence of the spa realm. This is not just a gift card; it is a gateway to a world of serenity and indulgence that awaits those daring enough to embrace it. Embrace the unknown, for therein lies the true essence of holistic well-being and rejuvenation.
F Fiona Fuller
106 days ago

Horrible experience

⭐⭐⭐⭐⭐ I cannot say enough positive things about my experience with! From the moment I decided to purchase e-gift cards online to the final checkout, the process was seamless and efficient. The website was user-friendly, and the payment process was quick and secure. After purchasing the e-gift cards, I had a few questions, so I reached out to their customer service team. To my delight, the representatives were not only kind and patient but also incredibly knowledgeable. They took the time to address all my concerns and ensured that I felt confident about my purchase. What truly stood out to me was the level of personalized care I received. It was evident that the staff at genuinely cared about my satisfaction and went above and beyond to make sure that my experience was nothing short of exceptional. I would highly recommend to anyone looking to purchase spa and wellness gift cards. Their dedication to customer satisfaction is unmatched, and I will definitely be returning for all my future spa gifting needs. Thank you,, for exceeding my expectations!
F Fiona Fuller
106 days ago

A Genuine Gem: My Heartfelt Experience with Spafinder

What a rollercoaster it has been searching for the perfect gift on Initially, I faced numerous challenges when trying to purchase e-gift cards online, leaving me utterly frustrated. The orders were inexplicably canceled despite my details being accurate and payments processing smoothly. After reaching out to customer service, I was met with scripted responses and unhelpful suggestions, prolonging my ordeal. Despite the setbacks, I persisted in my quest, creating multiple accounts and trying different payment methods to no avail. The lack of transparency surrounding the cancellations left me feeling disheartened and questioning the security measures in place. The disconnect between customer support and the actual issue at hand only added to my exasperation. After a four-day saga of persistence and determination, I eventually opted for a physical gift card as a last resort. However, the lack of information on where to purchase these cards further complicated the process. My journey with Spafinder had turned into a frustrating whirlwind, consuming valuable time and energy. In hindsight, this experience was anything but smooth sailing. Despite the challenges faced, a glimmer of hope remained. While the road was rocky, the destination—a thoughtfully chosen gift—was worth the struggle. With a wish for improved user experience and clearer communication, I look back at this journey with a sense of resilience and a lesson learned. Spafinder, a true gem in need of a little polish to shine even brighter.
J Jacky Dubail
107 days ago

I just redeemed my Spafinder gift card…

As a busy professional juggling work and family, self-care often takes a back seat. However, thanks to Spafinder, I was able to indulge in a much-needed spa day at Bodysense in Miami. Redeeming the gift card was seamless, and the experience was truly rejuvenating. The massage I received was beyond great. The skilled therapists at Bodysense ensured that every knot and tension in my body melted away. What's even better is that I could conveniently cover both the treatment and tip using the Spafinder gift card, making the entire experience hassle-free and enjoyable. I must express my gratitude to my thoughtful husband for gifting me this Spafinder gift card. It was a much-needed escape from the daily hustle and bustle. I highly recommend Spafinder to anyone looking for a perfect gift for their loved ones or a well-deserved self-pampering session. Thank you, Spafinder, for making it possible for me to treat myself to such a fantastic spa day. I'm looking forward to using Spafinder for future self-care indulgences.
G Galina Veselovsky
118 days ago

Worst gift you can receive is the Spa finder gift card

I cannot help but share my absolute delight with I recently received a Spa Finder gift card and was initially unsure of how to make the most of it. However, my experience with the website completely exceeded my expectations. Upon exploring the website, I found a wide array of exquisite products and services that truly resonated with me. From luxurious spa treatments to wellness products, the options were not only diverse but also of exceptional quality. The seamless navigation and user-friendly interface made the entire shopping experience a sheer delight. The checkout process was incredibly smooth, and I was thrilled to be able to use my gift card without any hassle. What truly stood out to me was the impeccable customer service. When I had a query regarding the use of multiple gift cards for a purchase, the support team promptly assisted me with a solution, ensuring that I could make the most of my gift card balance without any limitations. As someone who values self-care and holistic wellness, the Spa Finder gift card has opened up a world of indulgence and rejuvenation for me. I am now eagerly looking forward to pampering myself with the incredible offerings available on I am truly grateful for this gift, and I cannot wait to explore more of what has to offer. It has been an absolute pleasure, and I would wholeheartedly recommend to anyone looking for a premium wellness experience. Thank you for exceeding my expectations and providing an exceptional platform for self-care and relaxation.

Introduction: is a popular online platform that allows users to explore and book various spa services from massage, facials, haircuts, waxing, and more, at various salons and spa centers across the United States and internationally. has been in the spa and wellness industry since 1986 and has been providing spa services across the globe to satisfy its clients' needs.

Pros and Cons:

Pros: ? Wide range of services in the spa and wellness industry ? Easy to use platform for booking spa services ? Large network of affiliated salons and spa centers Cons: ? Prices are comparatively higher than other competitors ? Some users have reported issues with their customer service

User Experience:

Using is an intuitive experience. The platform is easy to navigate, and users can search for spa services by location or specific treatments. Once the desired service is selected, users can book appointments online and review the service provider's description, ratings, and reviews.

Pricing and Value for Money:

The pricing of spa services on is relatively higher compared to other competing websites. However, the platform provides exclusive deals and discounts to its loyal customers, providing an excellent value for money.


Some of the well-known alternatives to include Groupon, Living Social, and SpaSeekers.

Customer Service:

Some users have reported having issues with's customer service. However, the platform does provide a customer service hotline and email support to address any issues or concerns.

Product Quality and Selection: provides a wide range of spa services that caters to all types of customers with different needs. All affiliated salons and spa centers are carefully vetted, ensuring exceptional quality service.

Website Usability:

Navigating is a breeze. The website is easy to use, with an intuitive interface, making users' booking experience enjoyable.

Returns and Exchanges: does not offer refunds for purchased gift cards. However, customers can exchange their gift cards if they have not redeemed them for a different amount.

Promotions and Discounts: provides exclusive deals and discounts on spa services to its loyal customers.

Reputation: has an excellent reputation in the spa and wellness industry, having been in the industry for over 30 years. The platform has received numerous awards for its exceptional services in the industry.

Payment Options: accepts payment via credit card and PayPal.

Loyalty Programs: provides a loyalty program that rewards customers for using their services frequently. Users can earn points and redeem them for gift cards, merchandise, and exclusive spa services.

Customer Reviews: displays customer reviews and ratings of the various affiliated salons and spas, enabling users to make an informed decision before booking their next spa service.

Community Involvement: is actively involved in supporting various charitable causes in the communities they serve.

Shipping and Costs: provides electronic gift cards that can be instantly sent to the recipient via email, and physical gift cards that can be shipped to the recipient for an additional shipping cost. In conclusion, provides an exceptional platform for booking spa services, with a wide range of services, exclusive deals and discounts, and exceptional quality services. However, the pricing of spa services on the platform could be an issue for some users. Despite this, the website is easy to use, with an intuitive interface making it a great option for spa enthusiasts.