Users Voice for Spafinder

95% users rated Terrible
0% users rated Poor
0% users rated Average
1% users rated Very Good
4% users rated Excellent
Pie Chart Review Representation for Spafinder
Spafinder Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 15 Mar 2019

Last updated by on 07 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Nov 2022 1 4.2 4.2 5 5 4.9
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.1 3.6 5 5 4.8
Feb 2023 1.8 5 5 5 5 5
Mar 2023 1 5 5 5 5 5
Line Chart for Rating of peer stores

spafinder.com

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Detailed Spafinder Review by

Introduction:

Spafinder.com is a popular online platform that allows users to explore and book various spa services from massage, facials, haircuts, waxing, and more, at various salons and spa centers across the United States and internationally. Spafinder.com has been in the spa and wellness industry since 1986 and has been providing spa services across the globe to satisfy its clients' needs.

Pros and Cons:

Pros: • Wide range of services in the spa and wellness industry • Easy to use platform for booking spa services • Large network of affiliated salons and spa centers Cons: • Prices are comparatively higher than other competitors • Some users have reported issues with their customer service

User Experience:

Using Spafinder.com is an intuitive experience. The platform is easy to navigate, and users can search for spa services by location or specific treatments. Once the desired service is selected, users can book appointments online and review the service provider's description, ratings, and reviews.

Pricing and Value for Money:

The pricing of spa services on Spafinder.com is relatively higher compared to other competing websites. However, the platform provides exclusive deals and discounts to its loyal customers, providing an excellent value for money.

Alternatives:

Some of the well-known alternatives to Spafinder.com include Groupon, Living Social, and SpaSeekers.

Customer Service:

Some users have reported having issues with Spafinder.com's customer service. However, the platform does provide a customer service hotline and email support to address any issues or concerns.

Product Quality and Selection:

Spafinder.com provides a wide range of spa services that caters to all types of customers with different needs. All affiliated salons and spa centers are carefully vetted, ensuring exceptional quality service.

Website Usability:

Navigating Spafinder.com is a breeze. The website is easy to use, with an intuitive interface, making users' booking experience enjoyable.

Returns and Exchanges:

Spafinder.com does not offer refunds for purchased gift cards. However, customers can exchange their gift cards if they have not redeemed them for a different amount.

Promotions and Discounts:

Spafinder.com provides exclusive deals and discounts on spa services to its loyal customers.

Reputation:

Spafinder.com has an excellent reputation in the spa and wellness industry, having been in the industry for over 30 years. The platform has received numerous awards for its exceptional services in the industry.

Payment Options:

Spafinder.com accepts payment via credit card and PayPal.

Loyalty Programs:

Spafinder.com provides a loyalty program that rewards customers for using their services frequently. Users can earn points and redeem them for gift cards, merchandise, and exclusive spa services.

Customer Reviews:

Spafinder.com displays customer reviews and ratings of the various affiliated salons and spas, enabling users to make an informed decision before booking their next spa service.

Community Involvement:

Spafinder.com is actively involved in supporting various charitable causes in the communities they serve.

Shipping and Costs:

Spafinder.com provides electronic gift cards that can be instantly sent to the recipient via email, and physical gift cards that can be shipped to the recipient for an additional shipping cost. In conclusion, Spafinder.com provides an exceptional platform for booking spa services, with a wide range of services, exclusive deals and discounts, and exceptional quality services. However, the pricing of spa services on the platform could be an issue for some users. Despite this, the website is easy to use, with an intuitive interface making it a great option for spa enthusiasts.

Spafinder Recent User Reviews

User Rating

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Reviewer Name: Alexy

Review Submission Date: 2023-01-29

Review Title: Avoid
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Review Description: Avoid! I don't know who actually accepts these but I got one as a gift and there are no spas that accept them, but the website makes it look like there's tons of spas. I have not been able to find anyone to accept them near me in LA. I actually have only called places their website lists as "accepts SpaFinder!" and not a single one of them actually accepts SpaFinder and none call me back. If I could actually use these it would be great, but I'm tossing the card because it's an obvious Scam!

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Reviewer Name: Ceresb

Review Submission Date: 2023-01-24

Review Title: Scam!!! DONT BUY ANYTHING FROM THIS COMPANY
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Review Description: Scam my partner bought vouchers that say they’re valid till 2024. They kept his money and won’t honour the vouchers.

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Reviewer Name: Jessica

Review Submission Date: 2023-01-06

Review Title: Useless card
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Review Description: When I first got a spafinder gift card I was able to use it at a small local spa. Now it’s telling me I have to go to Golden Colorado for a manicure (I’m in New Jersey). No longer useful to me. Rip off.

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Reviewer Name: Leo Gonzalez

Review Submission Date: 2022-11-12

Review Title: I paid for a monthly subscription of…
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Review Description: I paid for a monthly subscription of $10/month and you guys charged my business account 31 times. Not a good way to start off a business partnership. Why are you deleting my comment? I called customer service and nothing was resolved. I have a case number.

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Reviewer Name: Adele

Review Submission Date: 2022-11-03

Review Title: Thumbs up
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Review Description: I want to change my review to a 5 star. Was unhappy and thought I couldn’t use my vouchers but I called them and they sent me 2 new vouchers which I can use in UK. Thank you!

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Reviewer Name: Kate W

Review Submission Date: 2022-10-19

Review Title: Complete scam - do not purchase their gift cards!
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Review Description: Hard to believe this company is an actual business. It is a complete scam.

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Reviewer Name: Nichola Edwards

Review Submission Date: 2022-09-22

Review Title: would give zero stars if possible
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Review Description: would give zero stars if possible. Received a £100 e-gift card as a birthday present but nowhere in the UK will take it. Further more I am disabled and would really benefit from a spa day with my carer. Please refund this useless card so I can book somewhere local.

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Reviewer Name: Yengyee Lor

Review Submission Date: 2022-08-30

Review Title: They don’t even deserve a star
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Review Description: They don’t even deserve a star. This is a scam site and business! No help from customer support, all lies and no response to my requests to refund the cards. Can’t use any of the cards my sisters bought me for over 1 year. No one takes these gift cards from any city of locations. Don’t trust them!

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Reviewer Name: Mel S

Review Submission Date: 2022-08-21

Review Title: I've been waiting 5 months for a credit…
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Review Description: I've been waiting 5 months for a credit on my gift voucher after it didn't work after a facial. Now the email is bouncing back. How are you still in business???

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Reviewer Name: Xing Li

Review Submission Date: 2022-08-05

Review Title: Total Scam
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Review Description: Total Scam. Ordered a $100 gift card, after submitting payment, was charged $200. Called and told of a no refund policy. Fraud/Illegal.

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