Users Voice for Splendid

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Splendid
Splendid Overall rating
Customer Support
User Interface

Rate Splendid Coupons Store

Customer Support
Click to Rate
Click to Rate
Click to Rate
User Interface
Click to Rate
Click to Rate

Review article published on: 06 Mar 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
May 2022 5 5 5 5 5 5
Jun 2022 5 5 5 4.2 5 5
Jul 2022 5 4.1 4.4 4.4 1 1.2
Aug 2022 5 4.4 2.8 4.2 1 1.5
Mar 2023 1 4.4 4.5 4.5 1 1.2
Line Chart for Rating of peer stores

Detailed Splendid Review by

Introduction is a fashion retailer that specializes in stylish and comfortable clothing for women, men, and kids. The website offers a wide selection of apparel, footwear, accessories, and home goods. Founded in 2002, Splendid has become a go-to destination for shoppers looking for high-quality and fashionable clothing at an affordable price.

Pros and Cons

  • Large selection of trendy and stylish clothing
  • High-quality products that are durable and long-lasting
  • Reasonable pricing and regularly offers discounts and promotions
  • Easy to use and navigate website with clear product descriptions and photos
  • Frequent product launches and new styles added to the store's inventory
  • No loyalty program offered for frequent shoppers
  • Shipping costs can be expensive, especially for international customers
  • Returns can be difficult and some customers have reported issues with receiving refunds

User Experience offers a user-friendly and visually appealing website that is easy to navigate. The website is set up in a way that makes it easy to search for specific products or to browse by category. Product descriptions and photos are clear and detailed, making it easy for customers to see what they are purchasing. The checkout process is also quick and easy.

Pricing and Value for Money

Splendid offers reasonable pricing, with most products falling within the mid-price range. The website regularly offers discounts and promotions, making it easy for customers to get high-quality fashion pieces at an affordable price. Overall, customers report that the quality of Splendid's products is worth the price.


There are several other fashion retailers that offer similar products to, including Madewell, J.Crew, and Gap. However, Splendid's focus on high-quality and comfortable clothing sets it apart from these other brands.

Customer Service offers a customer service department that is available via email or phone. Customers report that customer service representatives are helpful and knowledgeable. However, some customers have expressed frustration with the returns and exchange process.

Product Quality and Selection offers a wide range of high-quality clothing, footwear, and accessories for women, men, and kids. The website features trendy and stylish items that are perfect for a variety of occasions. Customers report that the quality of Splendid's products is excellent and that items hold up well over time.

Website Usability

The website is easy to navigate and use. The homepage is clean and simple, making it easy to find products or browse by category. Product descriptions and photos are clear and detailed, giving customers a good idea of what they are purchasing.

Returns and Exchanges offers free returns and exchanges for US customers. However, returns can be difficult and customers have reported issues with receiving refunds in a timely manner. International customers are responsible for their own return shipping costs.

Promotions and Discounts regularly offers promotions and discounts to its customers. These discounts can vary and can be featured on the website's homepage or sent via email. Customers should sign up for the website's email list to stay up-to-date on promotions and sales.


Splendid has a strong reputation for offering high-quality and fashionable clothing at a reasonable price. The brand is popular among shoppers who are looking for stylish and comfortable clothing that is made to last. While some customers have reported issues with returns and exchanges, overall customer satisfaction is high.

Payment Options accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. The website also accepts PayPal and Apple Pay.

Loyalty Programs

Splendid does not currently offer a loyalty program for frequent shoppers.

Customer Reviews

Customers report generally positive experiences with Products are praised for their high-quality and stylish design. However, some customers have reported issues with shipping and returns.

Community Involvement

Splendid is involved in various charitable initiatives, including a partnership with Baby2Baby, an organization that provides necessities to children living in poverty.

Shipping and Costs offers free shipping on US orders over $50. Standard shipping for US orders under $50 is $7.99. Expedited shipping is available for an additional fee. International shipping costs can vary and are calculated at checkout.

Splendid Recent User Reviews


Reviewer Name: Sue Jantzen

Review Submission Date: 2020-12-21

Review Title: I ordered the same outfit in two sizes…
Customer Support   



User Interface          


Review Description: I ordered the same outfit in two sizes has a Christmas present for two different people. It was ordered weeks ago, and they just sent me an email that it was out of stock! I’ve been trying to get a hold of somebody but there’s no phone number and Now the sale price is no longer available and I will never be able to get it in time for Christmas even if I chose something else. Nobody tried to help!Awful customer service and honestly their clothes are way overpriced!



Related Store

Related Categories