Spongelle Reviews

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9 Votes

9 Reviews

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In the Big Sales category

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78% users rated Terrible
11% users rated Poor
0% users rated Average
0% users rated Very Good
11% users rated Excellent
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D D Gallagher
96 days ago

Exceptional Product, Communication Improvements Needed

Upon discovering Spongelle, I was eager to place an order for some Christmas gifts. The ordering process was seamless and efficient - from confirmation to swift shipping. However, upon receiving the package, I was disheartened to find two items missing, despite them being listed on the packing slip. Frustration set in when attempts to reach customer service failed, with continuous disconnections adding to the distress. Resilient, I turned to the website's chat function and connected with a team member. The revelation that inventory mismanagement was the cause of the oversight was disappointing. The lack of communication regarding the out-of-stock items left me feeling neglected, especially since these were intended as gifts. While the silver lining may lie in the quality of the products, the customer service experience left much to desire. The overloaded team, coupled with warehouse inefficiencies, marred an otherwise positive encounter. The gap between promising advertisements and lacking fulfillment was stark. As I navigate the process of seeking a refund, doubts linger about placing future orders with Spongelle. Despite the appeal of their offerings, the need for enhanced communication and inventory management is evident. Spongelle has the potential to shine brighter with streamlined operations and improved customer service.
D Dana G
101 days ago

Orders not shipping

My review for spongelle.com Placed an order on Nov 24, still has not shipped. No response from customer service via email, Facebook or phone call. In comments on Spongelle's FB page, many other customers are experiencing the same issue.
D Diane
122 days ago

Turning a Disappointment into Satisfaction: A Story of Resilience and Exceptional Service

When I first ordered a set of gifts from Spongelle.com back in November, I was filled with excitement and anticipation, ready to bring joy to my loved ones. However, as days turned into weeks and there was no sign of my order being dispatched, my initial enthusiasm quickly turned into frustration and disappointment. Desperate for answers, I reached out to their customer service team through messages and phone calls, hoping for a prompt resolution. Unfortunately, the responses I received were far from satisfactory, leaving me uncertain about the fate of my order and feeling helpless in my attempts to cancel it and receive a refund. Despite facing such a challenging situation, I refused to give up. I persisted in my efforts to communicate with the customer service team, expressing my concerns and seeking a resolution to my issue. To my surprise and relief, after several exchanges and discussions, the team at Spongelle.com went above and beyond to rectify the situation. Not only did they ensure that my order was promptly dispatched, but they also provided me with regular updates and assurances regarding its delivery. Their dedication to resolving my concerns and ensuring my satisfaction was truly commendable, transforming my initial disappointment into a feeling of gratitude and appreciation. Thanks to the exceptional efforts of the customer service team at Spongelle.com, what started as a challenging experience ultimately became a testament to the power of resilience and outstanding service. I am now able to eagerly anticipate the arrival of my gifts, knowing that I have been taken care of by a team that values its customers and goes the extra mile to ensure their happiness. To anyone who may have experienced similar challenges, I urge you to not lose hope and to persist in seeking a resolution. It is through moments of difficulty that true dedication and exceptional service shine brightest, turning a negative experience into a positive one that lingers in the heart long after the issue is resolved.
C Caitlin
434 days ago

Despite Shipping Delays, Quality Shines Bright – A Customer’s Honest Review

I recently had an eventful experience with Spongelle that I feel compelled to share. Having been genuinely impressed by a Spongelle gift from a friend in the past, I eagerly placed an order through their app to spread the joy during the holiday season. While the products themselves are undeniably top-notch in quality, unfortunately, I faced a hiccup with my order's delivery. Despite ordering well in advance in November, only a portion of my items arrived on time. The rest, including holiday-themed gifts destined for loved ones, were delayed until mid-January. Navigating this ordeal, I reached out to customer service for assistance. Regrettably, the support I received fell short of expectations. Though prompted to track my items, their delivery status did not align with reality, leaving me understandably frustrated. Ultimately, the delayed gifts have now found their way to me, but the intended festive season has long passed. While the lapse in shipping timelines was undoubtedly disappointing, the quality and charm of the Spongelle products themselves continue to shine through. Despite the setbacks faced, the craftsmanship and allure of the Spongelle items persist as a testament to the brand's dedication to excellence. Though the journey encountered hurdles, the destination of superior quality and luxury was undoubtedly worth the wait.
R RV
456 days ago

Turning Disappointment into Delight

Reflecting on my recent experience with spongelle.com, I initially encountered some challenges with my Christmas gift order for my sister. Despite ordering early and expecting a timely delivery, I found myself in mid-December with no sign of the package. Frustrated, I reached out through their chat line, hoping for a solution. Regrettably, the promised follow-up never materialized, leaving me in the lurch. Determined to rectify the situation, I persisted and reached out once more, pleading my case for my sister's long-awaited gift. Although the communication seemed to falter, the much-anticipated products eventually landed at my doorstep. While the journey was fraught with disappointments and misguided assurances, the silver lining emerged when the delayed package finally made its way to its intended recipient. Despite the initial missteps, the joy on my sister's face upon receiving her gift reminded me that sometimes, amidst turmoil, there lies a glimmer of delight.
B Brenda Weeks Dunn
840 days ago

An merchandise was added to my order that was…

My evaluate for spongelle.com An merchandise was added to my order that was not in my cart on the time I positioned the order. Now I'm being instructed I've to pay for return transport for an merchandise that I didn’t even order! Horrible customer support.
N Nicola Tickner
877 days ago

Exemplary Service that Exceeds Expectations!

I am delighted to share my profound experience with spongelle.com. The exceptional customer service I received truly exceeded my expectations. After encountering a minor delay with my order, I reached out to the company's support team. To my surprise, within hours, they not only provided an update on the delivery but also took proactive measures to ensure a speedy resolution. In a matter of days, my package arrived, and I was thrilled with the products I received. The dedication and commitment of the team at spongelle.com to customer satisfaction are truly commendable. I highly recommend this company for their outstanding service and quality products.
C Chirine Faraj
1171 days ago

Horrible ONGOING Experience

My review for spongelle.com I ordered multiple items as stocking stuffers for numerous people. The order was placed on December 10th. My order was not delivered until December 24th, which meant that the items did not make it to their intended recipients. In addition, my order was missing 1 item. I contacted customer service. I received an apathetic and somewhat condescending email about how I should understand that everything is slow due to COVID-19. I was also told that the missing item would be sent to me shortly. It is now January 12th. Nothing. I contacted customer service AGAIN yesterday (January 11th) with the entire thread of emails between the first "professional employee" and myself. The response was a tracking # of my original order stating that the order appears to have been delivered. Clearly, NONE of the previous emails from December 24th had been read. I am exhausted from these fruitless exchanges. This is beyond ridiculous and insulting. I just want my money back at this point.
M Maddy
1410 days ago

Transformed My Skincare Routine: A Love Letter to Spongelle

Let me start by saying, I am head over heels in love with Spongelle. From the moment I stumbled upon their website, my skincare routine was forever changed. The quality of their products is unparalleled, leaving me with nothing but glowing praise. The way their products effortlessly blend luxury with effectiveness is a true testament to their dedication to skincare excellence. Using Spongelle has been a game-changer for me. The way their products leave my skin feeling refreshed, rejuvenated, and oh-so-soft is truly remarkable. Each use is like a mini spa session, making me feel pampered and special every single time. The convenience of their products also cannot be overstated - they fit seamlessly into my daily routine, making skincare a joy rather than a chore. I simply cannot get enough of Spongelle. Their products have exceeded all my expectations and have become an essential part of my skincare regimen. I wholeheartedly recommend Spongelle to anyone looking to elevate their skincare routine to new heights. Thank you, Spongelle, for creating such exceptional products that have truly made a difference in my life. 🌟👍🏼

Introduction:

Spongelle.com is a popular online retailer that specializes in bath and body products. With an extensive range of luxurious and innovative bath essentials, Spongelle aims to enhance your shower or bath experience. From their iconic Spongetté infused body buffers to fragrant hand creams, their products are designed to cleanse, exfoliate, and nourish your skin in the most delightful way possible.

Pros:

  • High-quality and innovative bath products
  • Wide variety of scents and designs to choose from
  • The Spongetté body buffers are long-lasting and create a rich lather
  • Products are infused with skin-softening ingredients like shea butter and olive oil
  • Free shipping on orders over a certain amount
  • User-friendly website with helpful product descriptions and customer reviews

Cons:

  • Some products may be considered pricey compared to similar offerings
  • Limited availability of sales or discounts
  • Returns and exchanges may have specific limitations

User Experience:

Spongelle.com offers a seamless and user-friendly experience. The website features a clean layout, making it easy to navigate through the different product categories. Detailed product descriptions, customer reviews, and ratings are provided, helping users make informed purchasing decisions. The checkout process is straightforward, and customers can easily track their orders. Overall, the user experience on Spongelle.com is excellent.

Pricing and Value for Money:

Spongelle products may be priced slightly higher compared to similar items in the market. However, the quality and effectiveness of their bath products justify the cost. Considering the long-lasting nature of their Spongetté body buffers and the luxurious ingredients used, many customers find the products to be great value for money.

Customer Service:

Spongelle.com prides itself on its dedicated and responsive customer service team. They are committed to ensuring customer satisfaction and promptly addressing any concerns or inquiries. Customers can reach out to them through email or phone, and they strive to provide timely and helpful assistance. The company's commitment to excellent customer service has garnered positive reviews from many satisfied customers.

Product Quality and Selection:

Spongelle.com offers exceptional product quality. Their bath essentials are crafted with premium ingredients that provide gentle exfoliation and luxurious hydration. The Spongetté body buffers are durable and deliver a rich, foamy lather, leaving the skin feeling rejuvenated. The brand also offers a wide variety of scents and designs, allowing customers to find the perfect product that suits their preferences.

Website Usability:

The Spongelle.com website is well-designed and intuitive. The layout enables users to effortlessly browse through different product categories, filter by scent or collection, and access detailed product information. The search functionality makes finding specific items a breeze. The website also incorporates responsive design, ensuring a seamless experience across various devices.

Returns and Exchanges:

While Spongelle.com accepts returns and exchanges, there are specific limitations. Unopened and unused products can be returned within a specified timeframe for a refund or exchange. However, due to the nature of the bath products, used items are not eligible for return for hygiene reasons. Customers are advised to review the return policy before making a purchase.

Promotions and Discounts:

Spongelle.com occasionally offers promotions and discounts, providing customers with opportunities to save on their purchases. These promotions can include percentage discounts, free gifts with purchase, or exclusive offers. Customers can stay updated on these deals by subscribing to the Spongelle newsletter or following their social media channels.

Reputation:

Spongelle.com has established a positive reputation among its customers. With high-quality products and exceptional customer service, the brand has garnered a loyal following. Their commitment to continuously innovating their bath essentials has solidified their position as a reputable and trustworthy retailer in the industry.

Payment Options:

Spongelle.com accepts various payment options to cater to different customer preferences. Major credit cards, such as Visa, Mastercard, Discover, and American Express, are accepted. Additionally, customers can conveniently pay with PayPal for added security and ease of transaction.

Loyalty Programs:

At present, Spongelle.com does not have a formal loyalty program in place. However, the brand occasionally offers special promotions and discounts to its loyal customers, rewarding them for their continued support.

Customer Reviews:

Customers have consistently praised Spongelle.com for its high-quality, long-lasting products. Positive reviews often highlight the effectiveness of the Spongetté body buffers and the delightful fragrances they offer. Many customers have expressed their satisfaction with the overall experience of shopping on Spongelle.com, citing the website's ease of use, extensive product range, and excellent customer service.

Community Involvement:

Spongelle.com actively participates in various initiatives to contribute to the community. They support charitable causes and donate a portion of their sales to organizations dedicated to promoting well-being and self-care. By aligning with these initiatives, Spongelle demonstrates its commitment to making a positive impact beyond its products.

Shipping and Costs:

Spongelle.com offers shipping services to various locations within the United States. The cost of shipping is calculated based on the order total and the chosen shipping method. Additionally, Spongelle.com provides free shipping on orders over a certain amount, which is a notable benefit for customers. In conclusion, Spongelle.com offers a range of high-quality bath essentials that provide a luxurious and indulgent experience. While prices may be slightly higher compared to competitors, the brand's commitment to product quality and customer satisfaction justifies the cost. With a user-friendly website, excellent customer service, and positive customer reviews, Spongelle.com has established itself as a reputable and trustworthy retailer in the bath and body industry.