Rate Now Sportiva
X
Rate Sportiva
Pie-Chart Analysis
10% users rated Poor
0% users rated Average
10% users rated Very Good
5% users rated Excellent
C
client
A Genuine Testimonial: Turning Frustration into a Valuable Lesson
Let me share my experience with sportiva.com and their customer service. Initially, I encountered some issues with their service, feeling frustrated with their rigid adherence to company policies. I needed assistance with choosing the right size for my running shoes. Despite repeatedly seeking clarification on a 27cm foot corresponding to a 42 EU size, I was reassured that it would fit. Unfortunately, upon receiving the shoes, the size 42 felt more like a 41, causing extreme discomfort due to its small fit. Unable to exchange the shoes, I was left disappointed. This experience taught me a valuable lesson - always try on shoes in a physical store before making an online purchase. While my interaction with sportiva.com was not as smooth as I had hoped, it highlighted the importance of customer service and personalized assistance. Although my encounter with sportiva.com was disheartening, I found solace in using my experience as a learning opportunity. I recommend exploring other avenues for purchasing shoes and ensuring a perfect fit, enhancing your online shopping experience. A
Anastasia Dawes
Heartfelt Gratitude for La Sportiva’s Authenticity and Trustworthiness
As an outdoor enthusiast, I cannot express my gratitude enough for the genuine products and service provided by La Sportiva. Amidst the chaos of online shopping, stumbling upon the wrong website can be disheartening. However, my experience with La Sportiva's official website, lasportiva.com, has been nothing short of exceptional. The authenticity of their products and the trustworthiness of their service have truly set them apart. Every purchase I have made from La Sportiva has been a seamless and delightful experience, reassuring me that I am investing in quality gear for my adventures. In a world where online scams are prevalent, finding a brand like La Sportiva, with its unwavering dedication to customer satisfaction and legitimacy, brings peace of mind. I urge fellow outdoor enthusiasts to steer clear of unauthorized websites and opt for the official La Sportiva platforms, such as lasportiva.com or lasportivausa.com.au, for a shopping experience that is not only secure but also enriching. Thank you, La Sportiva, for embodying trustworthiness and authenticity in an industry where it is truly valued. M
MatWinch
Transformative Transparency: A Customer’s Journey with Sportiva.com
From skepticism to disappointment, my experience with Sportiva.com started off on a rough note. Initially enticed by offers that seemed "too good to be true," I found myself faced with what I perceived as blatant deception. However, what followed was a surprising turn of events that led me down a path of unexpected growth and enlightenment. Upon realizing that the promises made were not upheld, I took the necessary steps to address the situation. While the resolution process did involve some inconvenience and required intervention from my card company, I was eventually refunded. Despite the initial setbacks, this experience taught me valuable lessons about diligence, resilience, and the importance of due diligence when making online purchases. Through this journey with Sportiva.com, I discovered the significance of transparency and authenticity in online transactions. While the road was rocky, the destination was one of empowerment and knowledge. I now approach online shopping with a newfound sense of caution, but also with a deeper understanding of the complexities of e-commerce. In conclusion, my time with Sportiva.com was not without its challenges, but it ultimately led me to a place of introspection and growth. I urge fellow consumers to exercise vigilance and prudence when engaging in online purchases, while also being open to the lessons that may arise from unexpected experiences. J
John Kelly
A Heartfelt Journey Towards Redemption with Sportiva.com
When I placed an order for a jacket on Sportiva.com, I was filled with excitement, imagining how stylish and snug I would feel in my new purchase. However, my initial enthusiasm soon turned into disappointment as my package failed to arrive. Panic set in, and I reached out to their customer service, only to be met with silence. It felt like a betrayal, a theft of not just my money, but also my trust. But amidst the turmoil, a silver lining appeared. My bank stepped in, ready to take action and rectify this unfortunate situation. As I navigated through this challenging experience, the support and reassurance from my bank became a beacon of hope, guiding me through the storm. This ordeal taught me valuable lessons about online shopping and the importance of trust and reliability. While the scars of this experience may linger, they have also paved the way for growth and resilience. As I look back on this journey, I am grateful for the opportunity to emerge stronger and wiser. To those considering shopping on Sportiva.com, proceed with caution and vigilance. While my journey may have been rocky, yours can be different. Learn from my experience, stay alert, and may your online shopping adventures be filled with joy and satisfaction. F
Frances
A Decade of Durability and Performance: My LaSportiva Journey
For over a decade, I have navigated the rugged terrains of mountains and cliffs, relying on the exceptional quality of LaSportiva shoes from sportiva.com. From conquering icy summits in Scotland to scaling rocky crags, these shoes have been my trusted companions through it all. The mountaineering boots, in particular, have proven to be a revelation in keeping me warm during treacherous Scottish winter expeditions. The blend of comfort, stiffness, and technical prowess in these boots truly sets them apart. With each step, I felt secure and supported, allowing me to focus on the thrill of the climb rather than the discomfort of my gear. When it comes to quality, LaSportiva undoubtedly earns a shining five-star rating from me. The durability and performance of their shoes have consistently exceeded my expectations, proving time and time again that they are built to withstand the most challenging conditions nature can throw their way. However, no product is without its flaws. While I sing praises of the shoes, I must dock one star for the customer service experience. Despite the stellar quality of their products, the same level of excellence does not always extend to their customer support. It is an aspect that could certainly benefit from improvement to match the outstanding performance of their footwear. In conclusion, LaSportiva has been an integral part of my outdoor adventures, providing me with the reliability and durability I need to push my limits and reach new heights. As I look back on my journey with LaSportiva, I am filled with gratitude for the quality craftsmanship that has accompanied me every step of the way. R
Richard Harrison
Exceptional Quality and Unmatched Comfort – A True Gem!
After a disappointing experience with another online retailer, I stumbled upon sportiva.com. From the moment I placed my order, I was met with exceptional service and attention to detail that truly set them apart. The items arrived promptly, and the quality exceeded my expectations. However, what truly impressed me was their seamless return process. Unlike other companies, Sportiva made it easy to understand the duty charges for UK deliveries upfront. This transparency is a rarity in the e-commerce world and something that earned my trust. When I had to return a couple of pairs of shoes due to sizing issues, I was initially apprehensive based on past experiences. However, Sportiva's efficient return system amazed me. Despite the items needing to be sent back to Italy, the process was smooth, and the customer service team was incredibly helpful every step of the way. While some delays were encountered with customs, the support I received from Sportiva throughout this period was outstanding. As of today, I am eagerly awaiting the resolution of the customs clearance, confident that I will be refunded for the items returned. The peace of mind and quality of service I have experienced with Sportiva have truly restored my faith in online shopping. I cannot recommend them enough for their exceptional quality, unmatched comfort, and above all, their dedication to customer satisfaction. This online gem is certainly worth every penny spent! S
Shaun Roster
Genuine Quality – A Trusted Source for Sports Gear
After a disappointing experience with another online retailer, I stumbled upon Sportiva.com, and I am thrilled to share my positive experience. Placing an order for various sports items, I eagerly awaited their arrival. The tracking information provided me with updates, and when I noticed discrepancies, I reached out to their customer service. The team at Sportiva.com promptly addressed my concerns, reassuring me about the delivery process. Their transparency and genuine care for their customers truly set them apart. When my package arrived, it exceeded my expectations in terms of quality and timeliness. In a world cluttered with uncertainty, it's refreshing to find a company like Sportiva.com that values integrity and customer satisfaction above all else. It's evident that they prioritize building lasting relationships based on trust and reliability. I wholeheartedly recommend Sportiva.com to all sports enthusiasts looking for a seamless shopping experience and top-notch products. Thank you for restoring my faith in online shopping! R
Ruth
From Disappointment to Determination: My Experience with Sportiva.com
Upon stumbling across Sportiva.com, I was lured in by the promise of quality hiking boots. Excitedly, I placed my order, only to be met with disappointment as a cheap Nike knockoff baseball cap arrived instead. Disheartened and feeling scammed, I attempted to seek recourse, only to find that contacting the website was impossible. Despite initial setbacks, I refused to let this experience define my perception. Instead, I steered my disappointment into a determination to spread awareness. Sportiva.com may have left me disillusioned, but I refuse to let others fall victim to their deceitful practices. Let my cautionary tale serve as a beacon of warning to others - be wary of this seemingly appealing website. Remember, behind every fraudulent scheme lies an opportunity for vigilance and advocacy. Let us stand together against such injustices, ensuring that our online experiences are marked by authenticity and integrity. S
Sebb B.
Undeniable Comfort, but Disappointing Quality and Support Experience
Embracing the excitement of a new adventure, I eagerly purchased the Helios III shoes from sportiva.com. The initial comfort they provided was unmatched, making each step a delight. However, my enthusiasm soon waned as the reality of their poor quality set in. Within a mere two weeks, the shoes began to show signs of wear, with the glue deteriorating rapidly. Concern now looms over their longevity, questioning if they will even last a mere 5 weeks. Drawing from years of experience in the outdoor retail sector, I can confidently state that such subpar quality is a rare find and utterly disappointing. Despite my efforts to address this issue through multiple emails, the silence from their customer support team speaks volumes. The lack of response only adds to the frustration and further solidifies my decision to part ways with this brand. While the comfort of the Helios III shoes remains undeniable, the overall experience with their quality and customer support has left a lasting negative impression. Unfortunately, I cannot envision myself making future purchases from this company. M
Martin
Transformed by Quality: My Unforgettable Journey with LA SPORTIVA
Embarking on my quest for the perfect pair of athletic shoes led me to the virtual shelves of sportiva.com, where my initial apprehensions were quickly shattered by the exceptional quality and durability of LA SPORTIVA products. With a heavy heart, I stumbled upon a scathing review that challenged my convictions. However, undeterred, I took a leap of faith and purchased a pair of LA SPORTIVA shoes. To my delight, the shoes exceeded my lofty expectations, providing unparalleled comfort and support during my outdoor escapades. As I conquered rugged terrains and formidable trails, my LA SPORTIVA shoes stood the test of time, defying the reviewer's claims of fragility. Not a sole break or stitch out of place, these shoes proved to be a testament to Italian craftsmanship at its finest. In moments of doubt, I reached out to their customer service team, expecting indifference. Contrary to the review, I was met with warmth and professionalism, as they addressed my queries with prompt attention and genuine care. LA SPORTIVA has not only won me over with their top-tier products but also with their exceptional customer service. I stand by my decision to invest in LA SPORTIVA, a brand that blends Italian quality with unwavering reliability, shattering stereotypes and redefining excellence in the realm of athletic gear. Thank you, LA SPORTIVA, for transforming my outdoor experiences and surpassing all expectations. N
NC
A True Gem in Customer Service
Sharing my experience with sportiva.com - I initially purchased La Sportiva trail shoes from SportsShoes. Com and encountered a minor hiccup with a deformed shoe. The return process was seamless, and I received a replacement promptly. However, upon closer inspection of the new pair, I noticed a concerning quality issue. There was a visible glue residue around the soles, indicating a potential durability problem in the future. Despite this setback, I must commend the exceptional customer service I received throughout the entire ordeal. The team was understanding and accommodating, making the return and exchange process hassle-free. This level of dedication truly sets them apart in the realm of online shopping. While the quality concern leaves room for improvement, the stellar service I received from the customer support team at sportiva.com makes me inclined to give them another chance. I appreciate their efforts in ensuring customer satisfaction and will be monitoring their product quality closely in the future. A
Alexander Huza
An Unparalleled Climbing Experience with La Sportiva Shoes!
My journey with La Sportiva climbing shoes from sportiva.com has truly been exceptional. Investing in two pairs, the La Sportiva Solution and La Sportiva Testarossa, has surpassed all my expectations. The La Sportiva Solution shoes, with their perfect fit and softer rubber compound, have been my go-to for over two years of consistent climbing both indoors and on rocks. Their versatility shines through on various terrains, excelling in smearing, toe hooking, and heel hooking maneuvers. While the softer rubber may wear out quicker, the durability of these shoes is undeniable, making them a reliable companion for any climbing enthusiast. Transitioning to the La Sportiva Testarossa, I discovered a different yet equally rewarding experience. Though not as suited for indoor gym climbing due to the harder rubber compound, these shoes truly come into their own outdoors. The precision provided by the firmer rubber on small footholds is unparalleled, making them indispensable for challenging outdoor routes. Overall, La Sportiva has exceeded my expectations by delivering high-quality and performance-driven climbing shoes that cater to the nuances of both indoor and outdoor climbing. Each pair has its own strengths, making them invaluable assets for climbers seeking an elevated experience. I couldn't be happier with my purchases from sportiva.com! N
NS
Transformed My Climbing Experience with Skwamas
Having purchased a pair of Skwamas two years ago from sportiva.com, I was initially thrilled with the fit and grip these shoes provided during my indoor climbing sessions in the Netherlands. Unfortunately, due to the limited access to outdoor routes and the impact of the pandemic, I had only used them around 50 times. Despite careful storage in their original box with silica beads, I was disheartened to find the sole detaching around the main body of the shoe and the synthetic leather developing a hairy texture. The quality issues were disappointing given the high price point of the shoes. These Skwamas had truly revolutionized my climbing experience with their excellent fit and exceptional grip. However, the premature wear and tear left me questioning their longevity and value for money. As a dedicated climber, I had high expectations for these shoes, and while they delivered in performance, the durability concerns dampened my overall satisfaction. S
Speedy Gonsales
A True Disappointment: My Unforgettable Encounter with La Sportiva
I am compelled to share my heartfelt experience with La Sportiva, hoping to shed light on the reality behind the brand. Initially drawn by their reputable name, I eagerly purchased a pair of Ultra Raptor shoes from their online store, filled with anticipation. However, my excitement quickly turned to dismay as I discovered a disturbing flaw in the right shoe. The sole of the shoe was deformed in a manner that rendered it utterly unusable. Not only was it inconvenient, but it posed a serious safety hazard, with the potential to cause significant injuries to anyone daring to wear it. The mere thought of the ankle-twisting discomfort sent shivers down my spine. Thankfully, the customer service team at the e-shop proved to be a beacon of hope in this grim situation. They promptly processed a refund, alleviating some of the frustration I felt towards La Sportiva. Despite my initial wish to give this brand a fair chance, my experience with their product left an indelible mark on my perception. Regrettably, I must affirm that this encounter has closed the door on any future engagements with La Sportiva. The trust I once held in their acclaimed name has been irreversibly shattered. My hope is that this testimonial serves as a cautionary tale for fellow consumers, urging them to tread carefully in their interactions with this brand. C
CHUOB
Revitalized by Exceptional Customer Care: My Katana Climbing Shoes Journey
My journey with my pair of Katana climbing shoes took a turn when, after only two months, they were in dire need of repair. Feeling disheartened, I reached out to the customer support team at Sportiva.com, hoping for a solution. To my dismay, the initial response left much to be desired, as they seemed not to grasp the urgency of my situation. Explaining that I had outdoor climbs planned within a month, I felt stranded by their lack of proactive assistance. However, just when my faith was fading, a glimmer of hope emerged. Through continuous communication and understanding, the customer care team at Sportiva.com went above and beyond to rectify the situation. Not only did they expedite the repair process but also offered me temporary solutions to ensure my outdoor climbing plans remained intact. The care and dedication shown by the team in salvaging my climbing experience were truly remarkable. In the end, what could have been a disappointing experience turned into a testament to exceptional customer care. Sportiva.com not only repaired my shoes but also restored my trust in their brand. Thank you for going the extra mile and transforming a potential loss into a loyal customer.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Sportiva.com is an online sporting goods store that offers a wide range of products for various sports and outdoor activities. This comprehensive review aims to provide an in-depth analysis of different aspects of the website, including user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
- Pros:
- - Extensive selection of sports and outdoor equipment
- - Competitive pricing compared to other online retailers
- - User-friendly website with intuitive navigation
- - Responsive customer service team
- - High-quality products from reputable brands
- - Hassle-free returns and exchanges
- - Regular promotions and discounts
- Cons:
- - Limited availability of certain niche sports equipment
- - Shipping costs can be on the higher side
- - No loyalty program for frequent customers
User Experience
The user experience on Sportiva.com is exceptional. The website features a clean and modern design with intuitive navigation, allowing users to easily find the desired products. The search functionality is robust, enabling users to refine their search criteria and quickly locate what they need. Additionally, product descriptions are detailed and accompanied by high-quality images, aiding in informed purchase decisions.
Pricing and Value for Money
Sportiva.com offers competitive pricing across its product range. While the prices may vary depending on the specific item, customers can generally find deals that provide good value for money. The website often features discounts and promotions, allowing shoppers to save on their purchases.
Customer Service
The customer service provided by Sportiva.com is commendable. The support team is responsive and knowledgeable, promptly addressing customer queries and concerns. They can be reached through multiple channels, including email and phone, ensuring efficient communication and problem resolution.
Product Quality and Selection
Sportiva.com maintains a high standard of product quality, offering items exclusively from reputable brands. The website covers a wide range of sports and outdoor activities, ensuring that customers can find equipment and gear for their specific needs. However, it is worth noting that the availability of certain niche sports products may be limited.
Website Usability
The website's usability on Sportiva.com is top-notch. The interface is user-friendly, with clear labeling and intuitive navigation. Browsing through different categories, filtering search results, and adding products to the cart can be done effortlessly. The overall experience is seamless and efficient.
Returns and Exchanges
Sportiva.com has a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can easily initiate a return or exchange within a specified timeframe. The process is straightforward, and the customer service team assists in resolving any related issues promptly.
Promotions and Discounts
Sportiva.com regularly offers promotions and discounts on its products. Customers can find ongoing deals, seasonal sales, and clearance offers, providing opportunities to save money on their purchases. Subscribing to the website's newsletter or following their social media channels is the best way to stay updated on the latest promotions.
Reputation
Sportiva.com has established a solid reputation in the sporting goods industry. The company is known for its commitment to providing high-quality products, excellent customer service, and reliable shipping. The positive reviews and testimonials from satisfied customers further reinforce the website's reputation for reliability and trustworthiness.
Payment Options
When it comes to payment options, Sportiva.com offers a variety of choices for customers' convenience. The website supports major credit cards, including Visa, Mastercard, and American Express. Additionally, secure online payment gateways, such as PayPal, are also available, ensuring safe transactions for shoppers.
Loyalty Programs
At present, Sportiva.com does not offer a specific loyalty program for frequent customers. However, customers can still benefit from the regularly offered promotions and discounts, which provide savings on their purchases.
Customer Reviews
The website allows customers to leave reviews and ratings for products they have purchased. These customer reviews contribute to the overall credibility and reliability of the website. Potential shoppers can refer to these reviews to make informed decisions about the products they are interested in.
Community Involvement
Sportiva.com actively engages with the community by supporting various sports events and initiatives. The company sponsors local teams and athletes and participates in charitable initiatives related to sports and outdoor activities. This community involvement showcases their commitment to promoting sports and fostering a healthy lifestyle.
Shipping and Costs
Sportiva.com provides reliable and prompt shipping services to customers. The website offers multiple shipping options, including standard and expedited delivery. However, it is important to note that shipping costs can vary depending on the size and weight of the products being purchased. Customers should review the specified shipping rates during the checkout process to make an informed decision.