Users Voice for Sportiva

86% users rated Terrible
5% users rated Poor
0% users rated Average
5% users rated Very Good
5% users rated Excellent
Pie Chart Review Representation for Sportiva
Sportiva Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Sportiva Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 04 Jun 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4 4.5 4.4 2.8 4.1
Dec 2022 5 5 5 5 5 5
Jan 2023 5 2.6 4.1 4.1 3.4 3
Feb 2023 1 5 5 5 5 5
Mar 2023 1 5 5 5 5 5
Line Chart for Rating of peer stores

sportiva.com

pharmapacks.com

godaddy.com

greenmangaming.com

fragrancex.com

eneba.com

Detailed Sportiva Review by

Introduction:

Sportiva.com is a popular online retailer that specializes in premium quality sports apparel, footwear, and accessories for men, women, and children. The website caters to fitness enthusiasts, outdoor adventurers, and professional athletes by providing a wide range of products from renowned brands at competitive prices. The website is well-designed, user-friendly, and features a diverse collection of products that satisfies customers of all preferences and budgets.

Pros and Cons:

Pros:
  • Wide range of products from top brands
  • Competitive pricing and value for money
  • Easy navigation and user-friendly interface
  • Regular promotions and discounts
  • Reliable and efficient shipping
Cons:
  • Limited payment options
  • No free shipping option

User Experience:

Sportiva.com offers a seamless user experience with its responsive web design, intuitive navigation, and engaging product displays. The website is easy to navigate, and customers can easily find their desired products by using the search bar, filters, or sorting options. The website also features detailed product descriptions, high-resolution images, and customer reviews, which helps customers make informed purchase decisions. Overall, the user experience is smooth, efficient, and enjoyable.

Pricing and Value for Money:

Sportiva.com offers competitive pricing, and its products are reasonably priced, considering the quality and durability of each item. The website also features regular promotions and discounts, which further enhances its value for money proposition. Customers can also save money by subscribing to the website's newsletter, which notifies them of new arrivals, promotions, and discounts.

Alternatives:

Sportiva.com competes with other popular online sports retailers, such as Nike.com, Adidas.com, and UnderArmour.com. While these websites also offer high-quality sports products, Sportiva.com stands out with its diverse collection, competitive pricing, and efficient shipping.

Customer Service:

Sportiva.com offers reliable customer service, with dedicated support agents available via phone, email, or live chat. The website also features a comprehensive FAQ section, which addresses common customer queries, such as shipping, returns, and exchanges. The website's customer service agents are knowledgeable, friendly, and always willing to help customers with their queries.

Product Quality and Selection:

Sportiva.com offers premium quality products from top brands, including Nike, Adidas, Puma, Under Armour, Salomon, and more. The website features a diverse collection of products, ranging from footwear, apparel, accessories, and equipment for various sports, such as running, basketball, soccer, hiking, and more. The products are durable, functional, and deliver on their promises, making them a worthwhile investment for any fitness enthusiast or athlete.

Website Usability:

Sportiva.com's website is well-designed, with an intuitive navigation system that allows customers to easily browse and find their desired products. The website loads quickly, and the products are displayed clearly and aesthetically. The website is also responsive, allowing customers to access it seamlessly from any device, whether it's a desktop, tablet, or mobile phone.

Returns and Exchanges:

Sportiva.com offers hassle-free returns and exchanges if customers are not satisfied with their products. The website features a comprehensive return policy, which outlines the conditions for returns, exchanges, and refunds. Customers need to initiate the return or exchange process by contacting the customer service team within a stipulated time frame after the purchase.

Promotions and Discounts:

Sportiva.com offers regular promotions and discounts, which can be accessed by subscribing to the website's newsletter or by checking the website's promotions section. The website's promotions include discounts on specific products, free gifts on purchases above a certain value, and seasonal promotions, such as Black Friday, Cyber Monday, and Christmas deals.

Reputation:

Sportiva.com has an excellent reputation, with positive customer reviews and ratings across various online review platforms. The website is known for its reliable customer service, competitive pricing, and efficient shipping, which have earned it a loyal customer base.

Payment Options:

Sportiva.com offers limited payment options, with customers only able to pay via credit or debit cards. The website currently does not support other payment options, such as PayPal, Apple Pay, or Google Pay, which could limit the convenience of some customers.

Loyalty Programs:

Sportiva.com does not currently offer a loyalty program, which could be a missed opportunity for rewarding loyal customers and increasing their engagement with the website.

Customer Reviews:

Sportiva.com features customer reviews and ratings on each product page, providing customers with valuable insights into the products and services. The website also features a dedicated customer review section, where customers can share their experiences and feedback on the website and its products.

Community Involvement:

Sportiva.com actively engages with its customers and communities through its social media platforms, including Facebook, Instagram, and Twitter. The website also supports various sports events and charity initiatives, demonstrating its commitment to promoting fitness and well-being.

Shipping and Costs:

Sportiva.com offers reliable and efficient shipping to various international destinations, with shipping costs calculated based on the weight, destination, and shipping method. The website's shipping times vary depending on the location, processing time, and shipping method, but customers can track their orders using the website's shipment tracking feature. The website currently does not offer free shipping options.

Sportiva Recent User Reviews

User Rating

👤

Reviewer Name: Sebb B.

Review Submission Date: 2023-01-27

Review Title: Low quality products and bad customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I recently bought a pair of Helios III shoes. Even the shoes are super comfortable, the quality is terrible! The glue on the shoes started to come apart after only 2 weeks. Now I'm worried the shoes will completely fall apart after not even 5 weeks. I worked in retail in the outdoor industry for many years and very rarely experienced products with such a bad quality.I also wrote multiple emails to their customer support and didn't get any reply so far.I will not buy from this company again.

👤

Reviewer Name: Martin

Review Submission Date: 2022-11-30

Review Title: LA SPORTIVA doesn't even deserve one…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: LA SPORTIVA doesn't even deserve one star. make defective products, their shoes are complete useless sh**t, they come apart, the sole breaks. And they cost a lot of moneyThey do not take responsibility for the defective products they produce. costumer service are complete useless people. Don't throw money at la sportiva, buy other companies. La sportiva - Chinese sh**t in Italian packaging. Kaputter italienischer Mist !!

👤

Reviewer Name: Matthew Maddison

Review Submission Date: 2022-08-04

Review Title: Dreadful customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Dreadful customer service. Service manager spoke over me throughout the call and was difficult and belligerent. I was looking for a new trail running shoe company and La Sportiva is not the company.

👤

Reviewer Name: NS

Review Submission Date: 2022-03-07

Review Title: Bought a pair of Skwamas 2 years ago
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bought a pair of Skwamas 2 years ago. Leaving in Netherlands with no access to open air routes I have only used them ~50 times in total and for indoor climbing, due to corona. When not in use they were kept in the original box with the silica beads. Nevertheless, the sole around the main body of shoe started de-touching and the synthetic leather started decompossing (hairy texture) . I love how they fit on my foot and the grip but they are too expensive to be considered single/few-time use shoes ! !

👤

Reviewer Name: Speedy Gonsales

Review Submission Date: 2022-02-20

Review Title: Bad experience, la sportiva never again
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I bought a pair of shoes of the model ultra raptor and the right shoe had the sole deformed in such a way that it was impossible to use, it would have caused an injury not only to me but to anyone who dared to put it on because it twisted your ankle! Fortunately the e-shop refunded me.I wanted to give a try to this brand that had good reputation but after this, never again.

👤

Reviewer Name: Alles

Review Submission Date: 2022-02-18

Review Title: probably one of the worst brand and…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: probably one of the worst brand and customer service experiences of the last few years. incredibly lame and irresponsible brand, leave alone accountability for counterfeit goods. stay far away from these fraudsters.

👤

Reviewer Name: CHUOB

Review Submission Date: 2021-12-17

Review Title: Pair of katana climbing shoes ruined in…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Pair of katana climbing shoes ruined in 2 monthes. I've contacted the customer support to see if they could do something. As i have sent my shoes for repair (it usually takes 3 weeks and i will climb outside in 1 month) they didn't understood, telling me that they couldn't do anything as the shoes were going for repair. They didn't propose anything. Very bad customer service and they've lost 1 customer.

👤

Reviewer Name: Jasmine Jackson-Lloyd

Review Submission Date: 2021-08-14

Review Title: Bad quality and terrible customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I never usually write reviews but these shoes were the biggest disappointment.I bought the T4 womens GTX boots and within a month (wearing a few times a week) the plastic hooks for the laces snapped off and the laces themselves had started wearing through and the sole was wearing at an incredibly fast rate for the amount of use they were getting.I tried to speak to customer services, they were extremely unhelpful and would offer no solution.Wouldn't recommend for their quality of products or their customer service.

👤

Reviewer Name: Bence Turpinszky

Review Submission Date: 2021-06-30

Review Title: I've just recently bought a pair of…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I've just recently bought a pair of Katanas. These are pretty snug, providing perfect grip and security. If you're doing intermediate bouldering, these shoes are fantastic! Although above V7+ I would recommend something more sensitive and down-pointing.

👤

Reviewer Name: Jacob

Review Submission Date: 2021-06-04

Review Title: Like the person below
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Like the person below. I bought a pair of trainers for £175 I returned them to La Sportiva, unused with tags at my own cost (an additional £18 as they do not provide a returns service) 6 months later I received an email informing me of my refund - they said the trainers had been used (which they categorically had not!) and that they would refund me less import taxes! Today I received £87. Do not use this company - the trainers may be a good product, but their sales policy is dishonest