Staples Reviews

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576 Votes

45 Reviews

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56% users rated Terrible
9% users rated Poor
2% users rated Average
0% users rated Very Good
33% users rated Excellent
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M Marta Martinez
12 days ago

Bad Service

My review for staples.com I place an order that was supposed to be delivered today, nevertheless it was delivered to the wrong address. I called at 1:05 PM after I got the text that my order was deliver, I still don't have the supplies I ORDER.
J Jeannie
17 days ago

The staple store in Brunswick Georgia…

My review for staples.com The staple store in Brunswick Georgia is a joke! I couldn’t get anyone to wait on me ! I was told by an employee Syd that she wasn’t going to help me because of Covid , she doesn’t need to work in public! I waited and no one would wait on me and my friend! They are so rude and I would love for their corporate office would call me!! Ridiculous
D Dori Carter
23 days ago

Staples in Alpharetta -iPostal1 mail service

My review for staples.com Staples in Alpharetta, GA handles mail for iPostal1 customers and it's absolutely the worst to deal with! They have LOST very important pieces of mail! THEY TAKE THE LIBERTY TO OPEN YOUR MAIL WHEN YOU HAVEN'T REQUESTED IT!!! They are either too busy, not paying attention, don't care, or flat out taking people's mail!!!! They feed you a bunch bullcrap as if they are doing something about but they don't. DO NOT OPEN PEOPLE'S MAIL!!! THEY TAKE AND/OR WILL LOSE YOUR MAIL!!! DO NOT TRUST THEM AND CHECK GOOGLE REVIEWS
M mrs
26 days ago

Staples.com Saved Me from Costly In-Store Purchases!

After repeatedly facing the frustration of discovering cheaper prices online after buying in-store, I turned to Staples.com. Their website not only offered me competitive prices but also a seamless shopping experience. I was pleasantly surprised to find a wide range of products at affordable rates, saving me both time and money. Now, I no longer worry about overspending or missing out on better deals. Staples.com has become my go-to destination for all my office needs. Thank you, Staples, for making my shopping experience stress-free and cost-effective!
U Ubaldo De Rosa
31 days ago

Definitely the go-to place for office…

My review for staples.com Definitely the go-to place for office supplies, no questions about it. They are good with products, stock, delivery, customer support with whatever it is that you need, basic stationery stuff, furniture, you name it. You can get better deals at other stores and chains on some stuff but i dont think it is necessarily worth your while. pretty good choice for one-stop office shoping.
S Sandi E
59 days ago

Unparalleled Customer Service Through Delivery Delays

I recently had an unusual experience with Staples.com that I felt compelled to share. Despite opting for next day delivery, my package took an unexpected eight days to arrive, courtesy of their preferred carrier Courier Express. I was disheartened by this delay, as my item was listed as "out for delivery" five separate times before it eventually reached me. However, amidst this inconvenience, I found solace in the exceptional customer service provided by the Staples team. In particular, Joe, a customer service supervisor, went above and beyond to address my concerns, even suggesting that I could request UPS for future deliveries. Although I had initially felt deterred by the delivery mishap, the amiable and understanding demeanor of the numerous customer service representatives I encountered left a lasting positive impression. Their unwavering professionalism and willingness to assist exemplified the true essence of customer care. Despite the delivery setback, the stellar customer service I received has convinced me to continue my patronage of Staples.com.
S Sandi E
59 days ago

Next day delivery took 8 days

My review for staples.com Next day shipping took 8 days with their preferred carrier Courier Express. Item was “out for delivery” 5 times before it finally arrived. Joe, a customer service supervisor, said next time I could request UPS. There won’t be a next time. All the customer service people, and I talked to many, we’re very pleasant.
M Mike
82 days ago

A Lifesaver in Times of Need: My Experience with Staples.com

I recently had a pressing matter that required urgent office supplies. I turned to staples.com for the first time and was eagerly anticipating a timely delivery. However, the days started adding up, and my order was nowhere in sight. Panic set in, and I reached out to their customer service through every means possible, but to no avail. The frustration was mounting, and I felt stuck with no way out. Just when I was on the verge of giving up, a ray of hope appeared. Staples.com not only delivered my order promptly but also went above and beyond to rectify the initial setback. The exceptionally high-quality products and their swift response turned a potentially negative experience into a deeply satisfying one. I'm immensely grateful for their outstanding commitment to customer satisfaction, and I can confidently say that I will be a loyal customer for life. Thank you, Staples.com, for coming to my rescue when I needed it the most!
M Mike
82 days ago

Reliable Service and Excellent Customer Assistance

I recently had the pleasure of shopping on staples.com, and I must say, I am thoroughly impressed with their service. The delivery date for my order was initially delayed, which caused some concern. However, I reached out to their customer service team via live chat, and I was pleasantly surprised by the quick and helpful response I received. Not only did the representative address my concerns promptly, but they also provided me with regular updates on the status of my delivery. The proactive communication and assistance from the customer service team truly exceeded my expectations. In today's digital age, it's rare to find a company that prioritizes customer satisfaction to this extent. Despite the initial hiccup with the delivery date, the stellar support I received throughout the process made all the difference. It's evident that Staples values their customers and is dedicated to providing a positive shopping experience. I highly recommend staples.com to anyone looking for reliable service and excellent customer assistance. Thank you, Staples, for going above and beyond to ensure customer satisfaction!
S SR
87 days ago

My order arrived very fast and in great…

I stumbled upon Staples.com when looking for reliable office supplies. To say that I was impressed with my first order is an understatement. The delivery was remarkably fast, and the items arrived in pristine condition. It's always reassuring to know that I can rely on Staples for consistently high-quality products that offer great value. What truly sets Staples apart is the professionalism and politeness of their delivery drivers. Their commitment to excellent customer service is truly admirable. It's rare to find a company that not only delivers exceptional products but also places an emphasis on the overall customer experience. I can confidently say that Staples has earned my trust and loyalty as a customer. I look forward to continuing to rely on them for all my office supply needs. Keep up the great work, Staples!
S SR
87 days ago

My order arrived very fast and in great…

My review for staples.com My order arrived very fast and in great condition, as usual!! Staples products are a great value, always dependable and their drivers are professional & polite!
V Veronica Bowie
90 days ago

Joey at the Springhill

From the moment I walked into the Springhill, FL store on Commercial Drive, I knew I was in good hands. It was Joey's warm smile and positive attitude that made all the difference in my visit to staples.com. As someone who takes their job and service to customers very seriously, Joey went above and beyond to provide me with phenomenal service. Not only did he patiently answer all of my questions, but he also took the time to ensure that I found exactly what I was looking for. It was clear that Joey genuinely cared about my experience as a customer, and his dedication did not go unnoticed. I left the store with a sense of gratitude, knowing that Joey's exceptional service had made my day. In a world where customer service can sometimes be lacking, Joey is truly an asset to staples.com. He exceeded all of my expectations and deserves to be recognized for his outstanding commitment to customer satisfaction. Thank you, Joey, for your exceptional service and for going above and beyond to make my visit to staples.com a memorable one. You have set the bar high for what outstanding customer service looks like, and I am truly grateful. You deserve a raise, and I will definitely be returning to the store knowing that I will receive top-notch assistance from you. Keep up the fantastic work!
V Veronica Bowie
90 days ago

Joey at the Springhill

My review for staples.com Joey at the Springhill, FL store on Commercial drive was AWESOME! Truly an asset. He takes his job and service to customers VERY seriously and provided phenomenal service to me with a smile and positive attitude. Thank you, Joey, for making my day. He deserves a raise!
P Patti Killory
107 days ago

Service with a Big Smile & Savings! ent to Staples in Camillus today & was…

I can't say enough about the outstanding service I received during my recent visit to Staples in Camillus. From the moment I walked through the doors, I was greeted with a warm smile and a helpful attitude that immediately put me at ease. As I made my way to the printing desk, I was fortunate enough to meet Amanda, who went above and beyond to assist me with my order. Amanda's expertise and patience were truly a game-changer. She took the time to carefully walk me through each step of the printing process, ensuring that I understood all of my options and ultimately helping me make choices that not only met my needs but also saved me money. Her attention to detail and willingness to go the extra mile made all the difference, and I left the store feeling confident and grateful for her assistance. The savings I received were an unexpected bonus, and I couldn't be more pleased with the results. Thanks to Amanda's guidance, I was able to achieve exactly what I needed while staying well within my budget. It's not every day that you encounter someone who is so dedicated to providing top-notch customer service, and I am truly grateful for the positive experience I had at Staples. In addition to the excellent service, I was impressed by the overall organization and cleanliness of the store. It was easy to find what I needed, and the layout made for a stress-free shopping experience. The staff throughout the store were friendly and approachable, adding to the overall welcoming atmosphere. Whether you're looking for printing services, office supplies, or any of the countless other products that Staples offers, I highly recommend paying a visit to the Camillus location. The combination of exceptional service, knowledgeable staff, and the potential for savings makes it a top choice in my book. I'll certainly be returning for all of my future office needs, and I'm grateful to have found a store that I can rely on for quality and value. Thank you, Staples, and a special thank you to Amanda, for a truly wonderful experience!
S Sushil Kumar
112 days ago

Delayed order and refund

A Frustrating Experience with staples.com My recent interaction with staples.com left me feeling rather disappointed, to say the least. After browsing through their collection of suitcases, I placed an order, having confirmed with their customer service team that the delivery would take no longer than 2 days. However, much to my dismay, the promised delivery timeframe was not met, and even after 5 days had elapsed, my order was nowhere to be seen. Exasperated and inconvenienced by the delay, I decided to reach out to their customer service department to inquire about the status of my order. To my surprise, I was forced to wait for an inordinate amount of time, only to be met with a disheartening response. After expressing my frustration, I made the decision to cancel my order and requested a refund, hoping for a swift resolution to this increasingly frustrating situation. However, the ordeal was far from over. Despite the assurance of a refund, the promised resolution failed to materialize within the stipulated timeframe. Ten days elapsed, and yet, there was no sign of the refund. This entire episode left me thoroughly disillusioned and dissatisfied with the service I had received. Overall, my experience with staples.com was marred by inefficiency, unmet promises, and a distinct lack of accountability. As a customer, I had anticipated a seamless transaction and timely delivery of my order, yet what I encountered was anything but. It is my hope that my feedback serves as a catalyst for improvement in their customer service and operational efficiency, ensuring that others do not have to endure similar frustrations in the future.

Introduction

Staples.com is an e-commerce website that specializes in office supplies, technology, furniture, and other business essentials. Founded in 1986, Staples has grown to become one of the largest office supply retailers in the world. The company has over 1,200 stores across 26 countries and a robust online presence.

Pros and Cons

Pros:
  • Large selection of products to choose from.
  • Competitive pricing compared to other office supply retailers.
  • Free next-day delivery on eligible orders over $35.
  • Customers can earn rewards for every purchase made through the Staples Rewards program.
Cons:
  • Some customers have reported issues with shipping and delivery times.
  • Product descriptions may be incomplete or inaccurate, leading to confusion for some customers.

User Experience

The Staples.com website is easy to navigate and has a clean interface. Customers can quickly find the products they need using the search bar or by browsing through specific categories. The website is also optimized for mobile devices, allowing customers to shop on the go.

Pricing and Value for Money

Staples.com offers competitive pricing compared to other office supply retailers. The company also regularly runs promotions and discounts, making it easy for customers to save money on their purchases. Additionally, customers can earn rewards through the Staples Rewards program, adding even more value for their money.

Alternatives

Alternative office supply retailers include Office Depot, Amazon Business, and Walmart.

Customer Service

Staples.com offers excellent customer service, with multiple contact options available, including phone, email, and live chat. The company also has a robust FAQ section on its website, providing customers with answers to common questions.

Product Quality and Selection

Staples.com offers a wide selection of products, including office supplies, technology, furniture, and more. The company carries products from well-known brands such as HP, Canon, and 3M. Staples also offers its private label brand, which is an excellent option for customers looking for quality products at a lower price point.

Website Usability

Staples.com is easy to use, with a clean interface and intuitive navigation. Customers can quickly find what they need using the search bar or by browsing through specific categories. The website is also optimized for mobile devices, making it easy to shop on the go.

Returns and Exchanges

Staples.com offers a hassle-free return policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The company provides a prepaid return label for eligible returns, making the process easy and convenient for customers.

Promotions and Discounts

Staples.com regularly runs promotions and discounts, making it easy for customers to save money on their purchases. The company also offers a price match guarantee, ensuring that customers get the best deal possible.

Reputation

Staples has a good reputation in the industry, with over 30 years of experience as a leading office supply retailer. The company has an A+ rating with the Better Business Bureau and has received positive reviews from customers.

Payment Options

Staples.com accepts all major credit cards, including Visa, MasterCard, and American Express. The company also accepts PayPal and gift cards.

Loyalty Programs

Staples Rewards is the company's loyalty program, offering customers rewards for every purchase made through the program. Members can earn up to 5% back in rewards and receive free shipping on eligible orders.

Customer Reviews

Staples.com has received positive reviews from customers, with many praising the company's selection of products and competitive pricing. However, some customers have reported issues with shipping and delivery times.

Community Involvement

Staples is committed to supporting the communities it serves. The company partners with organizations such as DonorsChoose and supports local education initiatives.

Shipping and Costs

Staples.com offers free next-day delivery on eligible orders over $35. The company also offers same-day delivery for select products in select areas. Shipping costs vary depending on the size and weight of the order. Customers can also choose to pick up their orders in-store, free of charge.