Staples User Reviews

Introduction

Staples.com is an e-commerce website that specializes in office supplies, technology, furniture, and other business essentials. Founded in 1986, Staples has grown to become one of the largest office supply retailers in the world. The company has over 1,200 stores across 26 countries and a robust online presence.

Pros and Cons

Pros:

• Large selection of products to choose from.
• Competitive pricing compared to other office supply retailers.
• Free next-day delivery on eligible orders over $35.
• Customers can earn rewards for every purchase made through the Staples Rewards program.

Cons:

• Some customers have reported issues with shipping and delivery times.
• Product descriptions may be incomplete or inaccurate, leading to confusion for some customers.

User Experience

The Staples.com website is easy to navigate and has a clean interface. Customers can quickly find the products they need using the search bar or by browsing through specific categories. The website is also optimized for mobile devices, allowing customers to shop on the go.

Pricing and Value for Money

Staples.com offers competitive pricing compared to other office supply retailers. The company also regularly runs promotions and discounts, making it easy for customers to save money on their purchases. Additionally, customers can earn rewards through the Staples Rewards program, adding even more value for their money.

Alternatives

Alternative office supply retailers include Office Depot, Amazon Business, and Walmart.

Customer Service

Staples.com offers excellent customer service, with multiple contact options available, including phone, email, and live chat. The company also has a robust FAQ section on its website, providing customers with answers to common questions.

Product Quality and Selection

Staples.com offers a wide selection of products, including office supplies, technology, furniture, and more. The company carries products from well-known brands such as HP, Canon, and 3M. Staples also offers its private label brand, which is an excellent option for customers looking for quality products at a lower price point.

Website Usability

Staples.com is easy to use, with a clean interface and intuitive navigation. Customers can quickly find what they need using the search bar or by browsing through specific categories. The website is also optimized for mobile devices, making it easy to shop on the go.

Returns and Exchanges

Staples.com offers a hassle-free return policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The company provides a prepaid return label for eligible returns, making the process easy and convenient for customers.

Promotions and Discounts

Staples.com regularly runs promotions and discounts, making it easy for customers to save money on their purchases. The company also offers a price match guarantee, ensuring that customers get the best deal possible.

Reputation

Staples has a good reputation in the industry, with over 30 years of experience as a leading office supply retailer. The company has an A+ rating with the Better Business Bureau and has received positive reviews from customers.

Payment Options

Staples.com accepts all major credit cards, including Visa, MasterCard, and American Express. The company also accepts PayPal and gift cards.

Loyalty Programs

Staples Rewards is the company's loyalty program, offering customers rewards for every purchase made through the program. Members can earn up to 5% back in rewards and receive free shipping on eligible orders.

Customer Reviews

Staples.com has received positive reviews from customers, with many praising the company's selection of products and competitive pricing. However, some customers have reported issues with shipping and delivery times.

Community Involvement

Staples is committed to supporting the communities it serves. The company partners with organizations such as DonorsChoose and supports local education initiatives.

Shipping and Costs

Staples.com offers free next-day delivery on eligible orders over $35. The company also offers same-day delivery for select products in select areas. Shipping costs vary depending on the size and weight of the order. Customers can also choose to pick up their orders in-store, free of charge.