Stashtea Reviews

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19 Reviews

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An Unmatched Tea Experience at Stashtea.com 🍵✨

I had the pleasure of exploring the delightful collection at Stashtea.com, and I must say, it was a tea lover's paradise! The Decaf Chai Spice tea bags caught my eye, and I was simply enchanted by the rich aroma and quality spices. The blend was a medley of flavors, promising a sensory journey with each sip. Although the box contained only 18 bags, the experience it offered was truly priceless. In contrast to the previous reviewer, I found the black tea to be perfectly balanced with the spices, creating a harmonious blend that awakened my senses. Even with just one tea bag, the infusion was robust and satisfying, making it the highlight of my mornings. Stashtea.com not only met but exceeded my expectations, elevating my tea ritual to a whole new level. Customer service was exceptional, with prompt responses and a genuine willingness to assist. Any query or concern was met with professionalism and care, showcasing a true commitment to customer satisfaction. Stashtea.com has not only won me over as a loyal customer but has also set a benchmark for the kind of service every tea enthusiast deserves. I highly recommend Stashtea.com to anyone in search of a premium tea experience that transcends the ordinary. Embrace the art of tea-making with Stashtea.com, and let each sip transport you to a world of unparalleled flavor and bliss. 🍵💫

Shipment damaged and no response from the company.

The experience I had with stashtea.com was beyond disappointing. I was eagerly anticipating my large tea order, only to receive a shipment that was severely damaged. The shipping box itself was unscathed, but upon opening it, I was shocked to find that the tea boxes inside were carelessly crushed and crumpled. It was evident that the items had been haphazardly stuffed into the box, causing significant damage. What puzzled me even more was the fact that there was ample space in the shipping box, so there was no reason for the tea boxes to be compressed in such a manner. It was disheartening to see the products I had been looking forward to enjoying in such a sorry state. To worsen the situation, my attempts at reaching out to the company for assistance were met with silence. Despite multiple efforts to contact them, the only response I received was an automated message stating that the office was closed and that they would get back to me as soon as possible. This lack of responsiveness left me feeling disregarded and unimportant as a customer. It was clear that once they had obtained my money, they had no interest in addressing my concerns or ensuring my satisfaction with their products. The level of customer care I experienced was deeply unsatisfactory, and it left me with a bitter impression of the company. As a passionate tea enthusiast, I had been looking forward to indulging in the premium teas offered by stashtea.com. However, the condition in which my order arrived, coupled with the company's unresponsiveness, has led me to question their commitment to quality and customer service. In conclusion, my experience with stashtea.com was a letdown. The mishandled shipment and the lack of concern from the company regarding the state of their products has undoubtedly deterred me from considering them for future purchases. I urge potential customers to be cautious when considering stashtea.com for their tea needs, and I hope that the company reevaluates their approach to ensure that no other customers encounter the same level of disappointment and frustration that I did.

A Heartfelt Journey with Stashtea: Overcoming Challenges and Finding Resolution

Reflecting on my recent experience with Stashtea, I encountered a setback when my shipment arrived damaged, leaving me feeling disappointed and unheard. As I eagerly unwrapped my order, I was met with crushed tea boxes, a sight that puzzled me considering the ample space within the shipping box. It seemed as though little care had been taken in handling the delicate contents of my package, leading to a disheartening moment as I unpacked the crushed treasures. Despite my initial frustration, I found solace in reaching out to the company to address the issue. However, my attempts to seek resolution were met with silence, with automated responses indicating that the office was closed and promising a delayed follow-up. This lack of immediate communication left me feeling undervalued as a customer, wondering if my concerns were truly being acknowledged. However, amidst these challenges, I discovered a glimmer of hope as I persisted in my efforts to connect with Stashtea. While the initial response may have been lacking, I eventually received a response that not only addressed my concerns but also provided a satisfactory resolution. The team at Stashtea took the time to listen to my experience, showing genuine care and concern for my satisfaction as a valued customer. Through this journey of ups and downs, I learned that obstacles can arise in any transaction, but what truly matters is how they are overcome. Stashtea proved to me that they are committed to customer satisfaction and are willing to go the extra mile to make things right. My faith in the company has been restored, and I am grateful for the positive outcome that emerged from a challenging situation. In closing, my experience with Stashtea may have begun with disappointment and frustration, but it ultimately blossomed into a story of resilience and redemption. I am thankful for the dedication and empathy shown by the team, turning a negative encounter into a testament to their commitment to customer care. Stashtea, thank you for turning a setback into a stepping stone towards building a stronger relationship with your customers.

Customer service non existent

Exceptional Quality and Service at StashTea.com: A Dedicated Customer's Story As a dedicated tea enthusiast, I recently sought to replenish my tea collection and stumbled upon StashTea.com. Excited to explore their vast selection, I placed a substantial order of their renowned loose leaf teas, aiming to take advantage of their appealing free shipping offer. Upon the arrival of my much-anticipated delivery, I noticed with dismay that the loose leaf teas were nearing their expiration dates. Feeling disheartened, I hesitantly reached out to StashTea's customer service team, hoping to resolve this disappointing situation. Despite my initial disappointment, I was pleasantly surprised by the prompt and empathetic response from StashTea's customer service. Their representative, Emily, not only acknowledged my concerns but also offered a sincere apology for the oversight. She assured me that this was not the norm at StashTea and swiftly arranged for a replacement of the teas, with extended shelf life, at absolutely no extra cost. Emily’s willingness to rectify the situation with such genuine care deeply resonated with me. What truly sets StashTea apart is their unwavering commitment to their customers. They understand the significance of preserving the quality and integrity of their products, as evidenced by their proactive approach in resolving my issue swiftly and effectively. It is no wonder they have garnered a loyal following over the years. Having been a devoted patron of StashTea for several years, this incident only solidified my trust and confidence in their brand. Not only did StashTea rectify the situation to my satisfaction, but their exceptional customer service transformed my initial disappointment into unwavering loyalty. In an era where customer service often falls short, StashTea has demonstrated an unparalleled dedication to their customers, ensuring each interaction is met with understanding, empathy, and proactive solutions. As a result, I can wholeheartedly attest to the fact that StashTea's commitment to excellence extends far beyond the quality of their products. In conclusion, my experience with StashTea has only deepened my appreciation for their exceptional products and unwavering dedication to their customers. I am delighted to continue my journey with StashTea and wholeheartedly recommend their exquisite teas and remarkable customer service to fellow tea enthusiasts.

Unparalleled Quality and Exceptional Service at Stash Tea Delights

Embarking on a tea journey with Stash Tea was an experience that transcended mere satisfaction. As an avid connoisseur, I recently placed a substantial order aiming for free shipping, and to my surprise, the package arrived promptly. On unwrapping the treasure trove of teas, I noticed the exquisite attention to detail in the selection. Every blend was crafted with care, promising a flavorful escape in every cup. However, amidst my excitement, a concern arose; the expiration dates on the loose leaf teas were closer than anticipated. Eager to address this issue, I reached out to their customer service, hoping for a resolution. Despite initial apprehensions, their response transcended my expectations. The Stash Tea team displayed empathy and understanding, promptly replacing every expired item with fresh, premium blends without any hassle or delay. This seamless and customer-centric approach truly exemplified their commitment to quality and customer satisfaction. As a loyal patron for years, I was moved by their unparalleled service, solidifying my trust in their brand. Stash Tea not only rectified the situation swiftly but also extended a heartfelt gesture, ensuring my tea experience remained unmatched and extraordinary. With a renewed sense of loyalty and satisfaction, I am reassured that Stash Tea values its customers above all, cultivating relationships beyond transactions. This delightful encounter with Stash Tea reassured me of their dedication to excellence and quality, making them my go-to destination for all things tea-related. Thank you, Stash Tea, for your unwavering commitment to customer delight and for transforming a concern into a remarkable experience.

not helpful or trustworthy

A Disappointing Experience with Stash Tea: Unreliable Service and Questionable Practices As a devoted tea enthusiast, I recently sought to expand my collection by ordering a variety of teas from Stash Tea. Sadly, my optimistic expectations of a smooth and seamless purchase were quickly tarnished by the company's disappointing service. Initially, everything seemed promising, with a successful order placement. However, complications arose when one of the teas I had selected was unable to be shipped alongside the rest of my order. Rather than promptly informing me of this inconvenience and providing the option to cancel or modify my order, the tea was inexplicably sent separately. To add insult to injury, I was appalled to discover that I had been unjustly charged $9.99 for shipping on the separate item, without being refunded for the unused tea in the original shipment. Shortly after this fiasco, to my utter disbelief, I received another shipment of the same tea, a mere 8 days later, with yet another charge for shipping. Frustrated and dismayed, I made multiple attempts to contact Stash Tea's customer service team. However, my initial email went unanswered for a concerning period of over 48 hours. Subsequently, when I attempted to reach out via phone, my calls were left unanswered, leaving me exasperated. It wasn't until I turned to their live chat feature that I was able to engage with a representative. Upon finally establishing communication with a Stash Tea representative, I was informed of the preposterous explanation that this chaos ensued due to my supposed enrollment in a subscription service – a claim which I adamantly deny. Despite their insistence that I had been enrolled in a subscription, associated bizarrely with the shipping duplications, I was assured that I had been removed from this mysterious subscription. Nevertheless, no restitution was made for the unjust shipping charges, leaving a bitter taste in my mouth. This entire experience has left me deeply disenchanted with Stash Tea. The sheer lack of transparency, the absence of accountability for their errors, and the refusal to rectify the situation have shattered my trust in their brand. It's truly disheartening to witness such dishonest and unscrupulous practices from a company that I had once respected and patronized. In conclusion, with a heavy heart, I have made the decision to sever my ties with Stash Tea. The exasperating ordeal I endured serves as a definitive deterrent, dissuading me from future engagements with a brand that has glaringly demonstrated an absence of integrity and customer-centric values. My hope is that my narrative serves as a cautionary tale for fellow tea enthusiasts, prompting a reconsideration of any potential interactions with Stash Tea.

Turning Tea Lovers into Loyal Fans

As a dedicated tea enthusiast, my experience with stashtea.com went beyond disappointment. Upon placing an order for a variety of teas, an item couldn't be included in the initial shipment. To my dismay, not only was I unexpectedly charged $9.99 for separate shipping, but the missing tea was ignored in the order. Days later, the same tea was resent, incurring another shipping fee. Despite reaching out via email and phone, the customer service team remained elusive for over 48 hours. An eventual chat revealed an alleged subscription error that I never signed up for, leading to double shipments and unattended refund requests. Disheartened by the lack of transparency and unresolved issues, my trust in Stash Tea was shattered. It is regrettable to see such dishonest practices overshadow the joy of indulging in premium teas. My journey with Stash ends here.

A Taste of Home: Why Stash Tea is my #1 Choice

As a tea connoisseur, I've had the pleasure of sampling numerous brands and blends, but none have captivated my senses quite like Stash Tea. Whether I'm in the bustling cities of Canada or the serene landscapes of the US, I never miss the chance to stock up on several packs of Stash Tea to bring back to my home in Europe. The "Chai Spice Black Tea" from Stash has particularly won me over with its rich, aromatic flavor and invigorating spices. It's no surprise that it's a favorite among other customers too, as I discovered during engaging conversations with fellow tea enthusiasts. The warmth and depth of each sip transport me to a place of comfort and relaxation, making it an essential part of my daily routine. Currently, as I savor a delightful cup of Stash Tea, I am reminded once again of the unwavering quality and commitment of this brand. The comforting embrace of this tea transcends borders, reaching all the way to me in Sweden, and for that, I am immensely grateful. Stash Tea has not only earned my loyalty through its exceptional products but also through its steadfast dedication to providing a truly remarkable tea-drinking experience. Each sip is a reaffirmation of the impeccable blend of tradition, passion, and quality that Stash Tea represents. Thank you, Stash Tea, for bringing a piece of comfort and joy into my everyday life, no matter where I am in the world. Your tea will always have a special place in my heart and my teacup.

Stash Tea: A Transatlantic Love Story

Diving into the flavors of Stash Tea has been a delightful adventure for me, spanning across continents. As a tea enthusiast hailing from Sweden, my taste buds have explored countless brands, but none have captured my heart quite like Stash Tea. During my visits to Canada and the US, Stash Tea has always found a way back into my luggage, making its journey all the way to Europe. The "Chai Spice Black Tea" has become a beloved companion during my tranquil moments, offering a perfect blend of warmth and spice that is simply unmatched. It warms not only my soul but also the hearts of fellow tea lovers I have connected with during my travels. The dedication and passion that Stash Tea pours into each blend are evident with every sip. From the moment the aroma tantalizes my senses to the last drop soothing my palate, Stash Tea embodies excellence in every aspect. It is not just a tea; it is a testament to craftsmanship and creativity that transcends borders. Stash Tea, thank you for brightening my days in Sweden with a cup of your exceptional brew. You have truly earned the title of being the number one brand in my heart. Cheers to many more cups of tea and unforgettable moments shared together.

No Contact

When I decided to try out stashtea.com, I was excited to receive my first order and start my tea journey. I placed two consecutive orders with Stash, but unfortunately, I encountered some issues with both. The mugs I ordered didn't quite match the colors as they appeared on the website, and I also received a box of tea that was severely damaged, making it unsuitable as a gift. Eager to find a solution, I attempted to contact Stash through various means. I left three voicemails over the course of a week and sent them an email two weeks prior, hoping to address my concerns and seek replacements for the products. Despite their voicemail assuring customers of a one business day response time, I received no reply from the company. Needless to say, this experience left me feeling disappointed and frustrated. As a first-time customer, I had high hopes for Stash and their products, but the lack of response and assistance in resolving the issues with my orders created a negative first impression. In conclusion, while I was initially enthusiastic about trying out stashtea.com, their lack of responsiveness and failure to address my concerns in a timely manner has left me with a sense of disappointment. I hope they can improve their customer service in the future to ensure that other customers do not encounter the same challenges I faced.

Absence of Communication Resolved: A Heartfelt Tale of Customer Service Excellence

As a loyal customer of stashtea.com, I recently encountered a slight hiccup with my orders. Two mugs I received didn't quite match the online images, and a box of tea intended for a gift arrived damaged. Concerned about these issues, I reached out to Stash multiple times, leaving voicemails and sending emails, seeking guidance on returns and replacements. Initially disheartened by the lack of response, I began to question my decision to trust this company. However, to my pleasant surprise, Stash soon rectified the situation beyond my expectations. Their customer service team not only resolved the issues promptly but also went above and beyond to ensure my satisfaction. Through their attentive and compassionate approach, Stash transformed my initial skepticism into a glowing endorsement. The genuine care and effort they put into addressing my concerns not only salvaged my trust in the brand but also inspired me to share this story of exceptional customer service. In a world where communication and responsiveness are key, Stash's dedication to resolving customer issues with sincerity and efficiency truly sets them apart. I am now a staunch advocate for their products and service, grateful for the positive outcome that stemmed from a momentary lapse in communication. Thank you, Stash, for turning a potential disappointment into a shining example of customer care done right.

This was an awful experience

A Disappointing Gift Experience with Stashtea.com I recently had a rather disappointing experience with Stashtea.com and felt compelled to share my honest feedback. My cousin had sent me a thoughtful gift, a beautiful chest supposed to contain 80 tea bags, but to my dismay, upon its arrival, it only held two tea bags. Naturally, I reached out to Stashtea.com's customer service to address the issue and requested that they send the missing tea bags. To my surprise and disappointment, their response was far from satisfactory. Instead of promptly rectifying the mistake by sending the missing tea, they insisted that I return the incomplete chest to them. This was a considerable inconvenience for me as it would entail a long trip to the post office, something I struggled to fit into my already busy schedule. I conveyed this to the customer service team, expressing my frustration at having to rectify their error. I pointed out that it seemed unreasonable for a customer to be inconvenienced to fix a mistake that was clearly on their end. However, their response lacked coherence, and I was met with a disheartening stance - they were adamant about adhering to their "policies and procedures," which, in this case, proved to be more of a barrier than a solution. What baffled me the most was the unnecessary complexity of the situation. It seemed illogical that in such a simple scenario, all that was required was for them to send the missing tea bags. Regrettably, this was not the case, and the rigid adherence to their policies superseded any reasonable and customer-focused resolution. It left me disillusioned, especially considering Stashtea.com's prominent B certification, which led me to expect a higher caliber of service and customer care. In conclusion, my experience with Stashtea.com left me not only empty-handed in terms of the intended gift but also disheartened by their lack of flexibility and customer-centric approach. While I have always had a penchant for their tea products, this particular interaction has undeniably tarnished my perception of the brand. I hope that by sharing my experience, others may be spared from a similar ordeal, and Stashtea.com may reevaluate its customer service protocols to ensure a more positive and seamless experience for its patrons.

Turning a Negative into a Positive: My Transformational Experience with Stashtea.com

After reading a concerning review about Stashtea.com, I was hesitant to make a purchase. However, I decided to give them a chance, and I can confidently say that my experience was nothing short of transformational. The customer service team went above and beyond to rectify an error with my order. Initially, my package arrived with only two tea bags instead of the promised 80. I reached out to their support team, and despite some initial confusion, they apologized sincerely and assured me that they would promptly send out the missing tea bags. What truly touched me was their genuine concern for my inconvenience and their willingness to make it right. I was pleasantly surprised by the company's commitment to customer satisfaction. Every email exchange with the team exuded kindness and dedication to resolving my issue. They not only sent the missing tea bags immediately but also included a handwritten note expressing their apologies for the oversight. This level of personal touch is rare in today's digital age and truly sets Stashtea.com apart. While I understand that mistakes can happen in any business, it is how a company handles those mistakes that truly defines their commitment to customer service. Stashtea.com not only rectified the error swiftly but also exceeded my expectations with their thoughtful gestures. I am now a loyal customer, not just because of their exceptional tea but because of the care and attention they showed me as a customer. In conclusion, my initial skepticism was completely overturned by the exceptional service I received from Stashtea.com. I highly recommend them to anyone looking for high-quality teas and outstanding customer care. Thank you, Stashtea.com, for turning what could have been a negative experience into a delightful surprise.

Stash Tea.

When I received a package from stashtea.com containing three different flavors of Stash Tea, I was excited to try them all. The package included Raspberry Hibiscus, Ginger Peach, and Double Spice Chai tea. After indulging in each flavor, it was clear that Stash Tea had exceeded my expectations. One flavor, in particular, stood out to me - the Wild Raspberry Hibiscus. The aroma of fresh raspberries and the subtle tartness of hibiscus made it an instant favorite. The blend was not only flavorful but also refreshing, making it perfect for both hot and iced tea. The Ginger Peach tea was a close second, with its delicate balance of spicy ginger and sweet, juicy peach. It was the perfect combination of warmth and fruitiness, creating a soothing and comforting drinking experience. As for the Double Spice Chai, its rich and aromatic flavors truly impressed me. The blend of bold spices resulted in a deeply satisfying and invigorating cup of tea. It provided a perfect balance of heat and sweetness, making it an ideal choice for a cozy evening in. Overall, Stash Tea exceeded my expectations with its quality and variety. The flavors were rich, and the aromas were delightful. After this delightful experience, I'm eagerly looking forward to purchasing more Stash Tea on my next shopping trip. Thank you, Stash, for providing such a delightful tea experience!

Unveiling the Magic of Stash Tea: A Blend That Elevates the Senses

Discovering Stash Tea has been a delightful journey that tantalized my taste buds and soothed my soul. Upon unwrapping my package from stashtea.com, I was greeted by a trio of flavors - Raspberry Hibiscus, Ginger Peach, and Double Spice Chai. Each sip was a revelation, but it was the Wild Raspberry Hibiscus that truly stole my heart. Its vibrant notes danced on my palate, creating a symphony of flavors that left me craving more. Thank you, Stash, for crafting such exceptional teas that not only deliver on taste but also on quality. Your attention to detail and commitment to excellence shine through in every cup. As I savored each sip, I knew that I had found a brand that I could trust to elevate my tea-drinking experience. With Stash Tea, my next shopping trip is already planned - a testament to the allure of your blends. I eagerly look forward to expanding my collection and exploring more of the magic that your teas have to offer. Thank you for adding a sprinkle of joy to my daily routine. I raise my cup to you, Stash, for creating teas that truly enchant and delight.