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Introduction is an online retailer that offers a wide range of equestrian gear, riding apparel, and horse care products. Founded in 1980, the company has grown into a popular destination for horse enthusiasts across the United States. With a range of products that caters to riders of all levels, from beginners to professionals, the site offers high-quality and affordable products.

Pros and Cons

  • Wide selection of products for equestrians, including horse care, riding apparel, and gear
  • Affordable pricing for most products
  • Free shipping on most orders over $49
  • Easy-to-navigate website with detailed product descriptions
  • The website may not have as many options in some product categories compared to other websites
  • The return and exchange policy may be confusing to navigate for some customers

User Experience

The website is easy to navigate and offers a pleasant shopping experience for users. Customers can easily find the products they are looking for by using the search bar or browsing by categories. The website offers comprehensive product descriptions and images, enabling customers to make informed decisions.

Pricing and Value for Money offers competitive pricing on most of its products. The website also has frequent sales and promotions that enable customers to save money on their purchases. The company also offers various deals for bulk purchases and loyalty programs, which can help customers save even more money.

Alternatives is not the only equestrian retailer available online. Some of the popular alternatives include Dover Saddlery and SmartPak. However, offers a more comprehensive range of products at a more affordable price, making it an attractive option for riders of all levels.

Customer Service offers excellent customer service, with a team of knowledgeable staff available to assist customers with their inquiries. The company also offers various channels for customers to reach out, including a contact form, email, and toll-free phone number.

Product Quality and Selection offers high-quality products from reputable brands, ensuring that customers get durable and reliable products. The website offers a wide range of products, including horse care products, riding apparel, and gear, catering to riders of all levels and disciplines.

Website Usability has a user-friendly website that is easy to navigate. The website has a simple design and clear labeling of product categories, making it easy for customers to find what they are looking for.

Returns and Exchanges offers a 30-day return policy for most products. However, some items may not be eligible for returns or exchanges, and customers may need to pay for shipping fees for some returns. The return and exchange policy may be confusing to navigate for some customers.

Promotions and Discounts has various promotions and discounts available for customers, including sales on specific products and holiday sales. The company also offers bulk discounts and loyalty programs, making it an attractive option for customers looking to save money.

Reputation has a positive reputation among its customers. The company has an average rating of 4.1 out of 5 stars on Trustpilot, with customers praising the website's quality of products and customer service.

Payment Options accepts various payment options, including major credit cards, PayPal, and Amazon Pay. The website also has a safe and secure checkout process, giving customers peace of mind when making purchases.

Loyalty Programs has a loyalty program called the Horse Owner's Club, which enables members to earn points on their purchases that they can redeem for discounts or free products. The program also offers free shipping and early access to sales and promotions.

Customer Reviews

Customer reviews on are generally positive, with customers praising the quality of the products and the helpfulness of the customer service team. However, some customers have complained about the return and exchange procedures, stating that they can be confusing to navigate.

Community Involvement has a blog section that offers useful information and tips for horse owners and riders. The website also sponsors various horse shows and events, showing its commitment to the equestrian community.

Shipping and Costs offers free shipping on most orders over $49. The company also offers various shipping options, including express shipping, for customers looking to receive their products quickly. Shipping costs vary depending on the weight and destination of the product.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...