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Redefining Quality: An Honest Review of HP

I used to think that HP stood for quality. Over the past 3 years, my business purchased a total of 11 HP laptops, believing in the brand's reputation for reliability. However, our experience has been far from satisfactory. One of the laptops experienced hinge issues within 2 years, and another faced charging problems within 5 months. When I turned to HP Support for assistance, I was met with a frustrating and bewildering customer service journey. Hours spent on hold, being bounced between representatives, an ineffective ticketing system, contradictory information, and a lack of a proper escalation process left me deeply disappointed. The dissatisfaction extended to other HP products as well. We encountered discrepancies between supposedly identical HP monitors, leading us to switch to more affordable and superior quality alternatives. Similarly, our experience with HP printers resulted in excessive toner consumption, prompting us to make the switch to Brother Printers, resulting in significant cost savings. Even the HP docking stations failed to meet our expectations compared to those from DELL. This led us to invest in DELL docking stations for all our workstations, despite the higher cost, as we found it to be a worthwhile investment. In light of these experiences, we decided to explore other brands and discovered that we could acquire better-specified laptops from Lenovo at a lower cost. Despite apprehensions about Lenovo's tech support, we remain hopeful that it will not mirror the challenges we faced with HP. Our overall sentiment towards HP has deteriorated, leading us to provide a 2-star review on various platforms in the Netherlands. As a discerning consumer, I believe that HP is regrettably on a downward trajectory. For those considering HP products, I encourage you to conduct thorough research and consider the experiences shared by others. It's essential to make an informed decision that aligns with your expectations for quality and support.

Poor policies, poor support, poor communication

When our company decided to purchase three laptops from store.hp.com, we were beyond excited to upgrade our technology. However, what followed was a series of disappointing experiences that left us feeling frustrated and undervalued as customers. Firstly, upon receiving the laptops, we realized that they had the wrong display ports for our specific needs. Interestingly, two of the three boxes were completely unopened, yet HP refused to accept them as returns. Despite our willingness to pay more for the correct models, HP's policy, particularly towards business addresses, led to a dead end. This inflexible approach left us not only with unsuitable equipment but also with a significant loss of time and resources. To exacerbate matters, when we reached out to their technical support for guidance on setting up a dual-screen configuration, we were met with disappointing responses. The support team's recommendation to simply "google for a solution" was disheartening, as we expected more comprehensive and knowledgeable assistance from a leading tech company. Furthermore, our attempt to establish contact with a business representative to discuss a substantial investment in a server, amounting to approximately EUR20k, went unanswered. This lack of communication and unresponsiveness further cemented our growing dissatisfaction with HP. In the end, we sought out an alternative and ultimately purchased our server from Dell, who demonstrated a genuine interest in our business needs and provided exceptional support throughout the process. Overall, our experience with store.hp.com was marred by poor policies, inadequate support, and a lack of effective communication. As a business that values efficiency, reliability, and customer-centric partnerships, we were left with no choice but to take our significant investment elsewhere. It is our hope that HP reevaluates its customer policies and support processes to ensure that other businesses do not encounter similar challenges in the future.

A Disappointing Experience with HP: Damaged Product and Unresponsive Customer Service

As a loyal customer of HP for over 15 years, I recently encountered a series of frustrating issues with a new desktop purchase from store.hp.com. My disappointment began with the delivery process, as the package was carelessly left at my door without any attempt to notify me, let alone require a signature for receipt. Upon opening the undamaged box, I discovered that the computer's case was badly damaged, raising concerns about the quality control and handling during shipping. Additionally, the product's specifications listed an expansion slot for SSD, which turned out to be inaccurate. Not only was there only one free SSD slot instead of the advertised two, but the available slot failed to recognize my 2TB Samsung M.2 SSD without exchanging the pre-installed C drive, leading to further inconvenience and frustration. To compound the issue, the installed Windows system was corrupted, forcing me to incur a €200 repair cost from a local company due to the urgent need for a functional computer. Despite my efforts to address these issues with HP's post-sales support, the lack of response and adequate resolution left me deeply dissatisfied. Upon sharing a detailed account of my experience with the company's management, the response I received redirected me to HP Support, seemingly evading accountability for the product's faults and my subsequent troubles. The dismissive and unhelpful handling of my concerns by the customer service manager, Maria Soler, was especially disheartening. Her response displayed a clear lack of interest in addressing my grievances, leading me to question HP's commitment to customer satisfaction and their willingness to rectify their mistakes. As a result of this disappointing experience, I feel compelled to caution other potential customers about the inadequacies I encountered. Despite years of loyalty to the brand, the lack of accountability and poor response to legitimate product issues have greatly diminished my satisfaction with HP. In conclusion, I hope that my feedback prompts HP to take proactive measures to prevent similar instances and improve their customer service, effectively addressing product quality and support responsiveness to regain the trust of long-term customers like myself.

A Lifesaver for Tech Savvy Customers: HP Customer Service to the Rescue!

I can't thank store.hp.com enough for their exceptional customer service. When my HP printer failed to connect with my laptop, I was worried and frustrated. However, after seeking help on the HP website, I was initially caught in a loop of password resets and email verifications. But once I connected with a representative, all my worries vanished. The support team went above and beyond to solve my issue, leaving me impressed with their dedication and knowledge. I highly recommend HP to all tech-savvy customers in need of reliable assistance.

Laptop payed but never schipped

I recently had a disappointing experience with store.hp.com that I feel compelled to share. After making a purchase for a new HP laptop, I encountered numerous issues with the shipment process. Despite eagerly awaiting the arrival of my new device, I was left dismayed as the days passed with no sign of its delivery. Upon contacting their customer support, I was met with prolonged waiting times and a disconcerting lack of communication. It was only after making numerous follow-up calls that I received the disheartening news that my order had not been processed as expected. The proposed solution was a refund, with a promise that the funds would be returned within five business days. However, my frustration only grew as this timeline stretched to a painstaking 14 days without any sign of the laptop I had eagerly anticipated. The entire experience left me deeply dissatisfied, and I find myself compelled to caution others against engaging with this company in the future. As a long-time admirer of HP products, this encounter has certainly left a bitter taste, compelling me to reconsider my loyalty to the brand. In all sincerity, I strongly advise against purchasing an HP laptop through store.hp.com based on my disheartening experience. Ultimately, the promise of a new HP laptop turned into a disappointing and drawn-out ordeal. The lack of transparency and protracted resolution process has undoubtedly soured my perception of the entire shopping experience. Consequently, I am compelled to urge prospective buyers to exercise caution and explore alternative options when considering a laptop purchase, especially given the wealth of competing brands and outlets available in the market. This is an experience I would not wish upon anyone else.

HP NL Sale laptop delivery cancelled by HP. What a nonsense.

I recently had a highly disappointing encounter with the HP NL Store that left me feeling extremely frustrated. I had eagerly ordered a laptop on sale, only to have my much-anticipated purchase abruptly canceled by the company a few days later, citing a vague "technical reason." This left me in the lurch and feeling helpless, especially when the customer support I reached out to seemed utterly disinterested in addressing my concerns. One cannot help but question the integrity of a company that fails to honor their sales commitments, as in, if they cannot fulfill a sale item at the guaranteed discounted price, why bother to promote it as such? This experience has certainly left me with a bitter taste, and I have no intention of utilizing their services in the future. In fact, I feel compelled to caution my friends against doing so as well. The entire ordeal has been nothing short of a waste of my time and has caused a great deal of inconvenience. As if the cancellation was not exasperating enough, I am now burdened with the additional hassle of waiting approximately 10 working days for my refund to be processed—an unnecessary delay adding insult to injury. In conclusion, my encounter with HP NL Store has been a bewildering and frustrating experience. The company's lack of regard for their customers and their unfulfilled commitments has greatly soured my perception of their brand. I sincerely hope that they address these issues and improve their practices, but until then, I cannot, in good conscience, recommend them to anyone.

A Year-Long Struggle: Resolving Audio Issues with My HP Commercial Laptop

Let me share my personal experience with store.hp.com and their commercial laptop, a purchase that cost me over 2.5k. Sadly, my excitement for a top-tier device quickly turned to frustration when I encountered an out-of-the-box audio issue. The problem was significant - a persistent audio delay that required me to refresh any video every 10 to 20 minutes just to keep it in sync. This was not the seamless experience I had anticipated. What exacerbated the issue was the complete ineffectiveness of HP's customer support. Despite being under an extended warranty, I found myself in a cycle of hope and disappointment for over a year. Repeatedly reaching out to their support team, I faced long waiting times for responses, endless phone calls that yielded no solutions, and weeks of back-and-forth with no resolution in sight. It was a disheartening ordeal, and I felt utterly let down by a brand I had trusted with such a significant investment. The ongoing struggle to have this fundamental issue addressed has undeniably colored my perception of this product and the brand as a whole. As a consumer, I am deeply dissatisfied with the lack of efficient support and the prolonged inconvenience I have faced. Using this laptop has become a source of misery rather than the seamless and efficient experience I had hoped for. In hindsight, I deeply regret choosing this product, and it has undoubtedly tarnished my trust in HP's offerings. I urge anyone considering a significant purchase from store.hp.com to be cautious and consider the potential long-term consequences of investing in a product that might not deliver the promised quality and support. My experience serves as a cautionary tale, highlighting the importance of not only the product itself but also the post-purchase support and assurance.

Exceptionally Disappointing Service: A Cautionary Tale

Upon reflection about my recent experience with store.hp.com, I feel compelled to share my candid review. My journey began on a hopeful note when I placed an order for a laptop from HP on May 14, 2021, at 08:08 PM EST. Little did I know the frustration and disappointment that awaited me. It all started with the repeated cancellation of my shipping, accompanied by revised ship dates, not once, not twice, but thrice. This relentless cycle of uncertainty and unmet expectations left me in a state of deep frustration. Desperate for answers and resolution, I attempted to reach out to the company via countless calls and chats – a hundred times, at least. To my dismay, my attempts to modify my order were met with a resounding "no" each time. Feeling helpless and bewildered, I turned to the website in search of guidance on changing or canceling my order, only to be met with misleading information. The website, as indicated by a provided screenshot, ostensibly detailed a process for altering or withdrawing an order. However, when I endeavored to follow these instructions, I was unequivocally denied at every turn. The lack of transparency and the dissonance between the information presented on the website and the actual customer experience left me utterly disheartened. During my numerous interactions with the customer support team, it became apparent that they either lacked the necessary information to assist me adequately or simply chose not to divulge it. Furthermore, updates to the shipping information on the website consistently lagged behind by several days, exacerbating the preexisting confusion and exasperation. It was truly disheartening to witness this lack of regard for customer satisfaction from what is purportedly the leading technology company in the United States. Although I cannot speak to the experiences offered by other companies, I find myself compelled to dissuade others from venturing down the same disheartening path. Based on my own ordeal, I cannot, in good conscience, recommend purchasing a computer from HP. Regrettably, my words cannot be corroborated by screenshots here. Nevertheless, I hope that my candid account serves as a cautionary tale for those considering engaging with store.hp.com. In summary, my engagement with store.hp.com left me profoundly dismayed and disillusioned. The rampant misinformation, unfulfilled promises, and inadequate customer support have left an indelible mark on my perception of this company. It is my sincere hope that prospective customers approach with caution and manage their expectations accordingly.

One day I’ll get a nice laptop..

After reading the review for store.hp.com, I couldn't help but resonate with the frustration and disappointment expressed in the original post. My experience with HP was similarly disheartening, as the process of trying to exchange a laptop turned into a strenuous ordeal. Initially, I was excited to upgrade to a new laptop and had high hopes for a seamless transaction with HP. However, when I encountered the need to return the laptop, the challenges began. HP insisted on charging a $99 return fee and projected a 5-10 day waiting period for the return process, which was aggravated by the fact that my initial purchase had included express shipping, the additional cost of which they were unwilling to refund. The situation spiraled further as I discovered that in order to acquire the desired replacement, I would need to pay over $200, as the model I wanted was priced higher. While this discrepancy was somewhat understandable, the additional frustration arose from the uncertainty of receiving the new laptop. HP would only dispatch the replacement if it was currently in stock, refusing to reserve one for me until they examined the laptop I had purchased. This convoluted process meant that there was a possibility of waiting for a month and spending an additional $300, with no guarantee of obtaining the laptop. Moreover, when seeking clarity on the timeframe for a refund, the customer service was unable to provide a satisfactory answer, leaving me feeling even more disillusioned. The whole experience left me exasperated, feeling as though I had made the worst mistake by opting to engage directly with HP. It became evident that their return and exchange policies were anything but customer-friendly, and the lack of transparency and support only added to my frustration. Ultimately, I decided to keep the original laptop, albeit reluctantly, to avoid further entanglement in HP's exasperating processes. Reflecting on this experience, I am compelled to advise others to reconsider purchasing directly from HP. My journey to exchange a laptop transformed into a tiresome and stressful endeavor, one that I would not wish upon anyone else. If you are considering acquiring an HP product, I highly recommend exploring alternative avenues such as Amazon or Walmart, where customer service and convenience may offer a more positive and hassle-free experience. In conclusion, my encounter with HP left me disheartened, exasperated, and determined to caution fellow consumers about the potential challenges of engaging directly with the company. The intricate and frustrating exchange process, coupled with the lack of clarity and customer support, has undoubtedly steered me away from recommending HP's direct purchasing to anyone seeking a smooth and reliable transaction.

Do NOT buy from HP!!!

Unfortunate Experience with HP Customer Service: A Cautionary Tale As a loyal customer of HP, I recently had an incredibly disappointing experience that left me questioning whether I will ever shop with them again. I had encountered an issue with a purchase from store.hp.com and, expecting the renowned customer service that HP is known for, I reached out for assistance. However, the way I was treated by their customer service team was nothing short of appalling. The representative I spoke with not only failed to address the issue at hand, but also spoke to me in a disrespectful and unprofessional manner. It was clear that the fault lay entirely with HP, yet the customer service team member showed no empathy or willingness to assist. When I requested to speak with a supervisor or lodge a formal complaint, I was informed that I would need to send a written letter to a postal address as calls were not recorded, and they had no direct escalation process. This irksome response made it apparent that HP's customer service approach was severely lacking. It was frustrating to experience such disregard for customer satisfaction and utter disregard for handling situations appropriately. Being hung up on after being spoken to poorly was the last straw for me. I was left with a lingering sense of disappointment and disillusionment. As someone who values transparency and accountability, I was disheartened by HP's failure to take responsibility for their error and provide a satisfactory resolution. The absence of a proper escalation process or the ability to speak with a higher authority in real-time was incredibly frustrating. My experience serves as a cautionary tale to potential customers considering purchasing from HP. While their products may be of high quality, the after-sales experience and customer service are severely lacking. This unwarranted treatment has undoubtedly tarnished my perception of HP as a reputable and customer-centric company. In conclusion, I urge individuals to be wary when engaging with HP's customer service, especially when seeking assistance for post-purchase issues. As for me, this regrettable ordeal has led me to reconsider where I allocate my business in the future. HP, if you are reading this, there is a dire need for improvement in your customer service approach if you wish to retain loyal customers and maintain a positive brand reputation.

HP IS A SCAM OF A PLACE

**A Lesson Learned: My Experience with Store.hp.com** Let me take you back to a frustrating time in my life, a time when I made the grave mistake of trusting store.hp.com to deliver on their promises. The holiday season was around the corner, and I had decided to purchase a headset as a Christmas gift. Full of hope, I placed my order on November 30th, eagerly anticipating its arrival before the festive day. However, my dreams of a seamless purchase were shattered as the days passed without any sign of my package. With growing concern, I contacted FedEx, only to discover that the issue did not lie with the shipping company. To my dismay, it was revealed that my package had never even left the confines of the HP facility. Determined to seek a resolution, I embarked on the arduous journey of reaching out to HP's customer service. What followed was a perplexing carousel of conversations with multiple individuals, each promising a different solution. After much persistence, I thought that the problem had finally been resolved, and I was assured that my package would reach me in time for Christmas. As you might have guessed, Christmas came and went, and my order remained in a state of limbo, untouched and unprocessed. The bitter taste of disappointment lingered in the air as I realized that my trust in store.hp.com had been gravely misplaced. In hindsight, my encounter with store.hp.com served as a cautionary tale, imparting the valuable lesson of exercising vigilance and skepticism when making online purchases. The promises of timely delivery and efficient customer service that initially lured me in were nothing but a facade, leaving me with a bitter sense of regret. Therefore, I urge anyone considering a purchase from store.hp.com to approach with utmost caution. Learn from my unfortunate experience and spare yourself the anguish and frustration. Stay away from store.hp.com, and save yourself from the harrowing ordeal that I endured. Your peace of mind and satisfaction are priceless commodities that should not be entrusted to a company that fails to uphold its commitments.

I ve bought 2 laptops online during…

A Frustrating Experience: My Disappointing Black Friday Purchase from Store.hp.com In the midst of the 2020 Black Friday fever, I excitedly ventured into the world of online laptop shopping. Little did I know that my experience with store.hp.com would turn into a frustrating ordeal that left me utterly disappointed. Upon hearing about their Black Friday deals, I eagerly purchased not one, but two laptops from store.hp.com, envisioning the convenience and reliability that HP is known for. However, what followed was a sequence of letdowns that tainted my perception of this once-trusted brand. While placing my order, the promised delivery date of around December 30th seemed reasonable given the high demand during the holiday season. However, as days turned into weeks, I found myself in the disheartening position of receiving no communication or updates regarding my purchase. The absence of customer service and a lack of clear channels for communication left me feeling abandoned and frustrated. To add insult to injury, it was only after the fact that I discovered that the laptops were being assembled before shipping, a crucial detail neglected in the purchasing process. The impact of this oversight was compounded by the lack of transparency from store.hp.com, with all excuses for the delays being attributed to the COVID-19 pandemic. While I empathize with the challenges presented by the global health crisis, the absence of proactive customer service and transparent communication only served to exacerbate my growing disillusionment. In a disheartening twist, I realized that the laptops I had purchased were shipped from China, a revelation that came as a surprise. This vital piece of information was conspicuously absent from store.hp.com's website, leaving me feeling misled and disenchanted by the entire experience. As a loyal customer who had previously held HP in high regard, this disheartening encounter was a bitter pill to swallow. The lack of transparency, coupled with the absence of efficient customer service, tarnished my perception of a brand I had once trusted. Looking back, I regret not delving deeper into the available reviews before making my purchase, a step that could have potentially spared me from this ordeal. In conclusion, this disappointing experience has left me with a resounding sentiment: never again will I consider store.hp.com for any future purchases. My hope is that this review serves as a cautionary tale for others and prompts store.hp.com to reevaluate their approach to customer satisfaction and transparency, thereby preventing future customers from enduring similar frustrations. In the realm of online shopping, trust and transparency are paramount, and it is my sincere hope that store.hp.com takes the necessary steps to rectify these shortcomings and regain the trust of their customer base.

This is insane

A Frustrating Experience with Store.hp.com: Why You Should Think Twice Before Purchasing When I decided to purchase from store.hp.com, I never anticipated the frustrating ordeal that awaited me. Let me share my experience, which I hope will serve as a cautionary tale for potential customers. First and foremost, attempting to reach a customer service representative was an absolute nightmare. I found myself on hold for several hours without any success in connecting with a live person. This lack of accessibility left me feeling incredibly frustrated and undervalued as a customer. Additionally, my order experience was equally disappointing. While one of the items I purchased was promptly shipped, the second item remained undelivered after three weeks. Despite eagerly anticipating its arrival, there were no updates regarding the past due ship dates. This lack of transparency and communication only added to my growing dissatisfaction. The most exasperating aspect of this entire experience was the loop I found myself trapped in when attempting to resolve these issues. The voicemail system repeatedly directed me to request a form to be texted to me so I could ask my question. However, this process only led to an error link, further emphasizing the apparent lack of customer care and support. In hindsight, I cannot emphasize enough the importance of avoiding store.hp.com. The absence of effective customer service has undoubtedly tainted my perception of the brand. For anyone considering a purchase, I urge you to explore alternative suppliers. It is imperative to prioritize a vendor that values its customers and is committed to delivering a positive and efficient shopping experience. In conclusion, my endeavor to shop at store.hp.com left me disheartened and dissatisfied. The overwhelming frustration that arose from the absence of customer support and the unfulfilled order has undoubtedly solidified my decision to seek alternatives for my future purchases. It is my hope that sharing my experience will serve as a red flag for others, prompting them to think twice before engaging with store.hp.com.

Unforeseen Hassles: A Cautionary Tale of Purchasing from store.hp.com

I recently had the rather disheartening experience of attempting to purchase a business laptop from store.hp.com and felt it necessary to share my cautionary tale. Having confirmed the item’s availability and the assurance of next-day delivery directly with HP, I eagerly anticipated the arrival of my new device. However, to my great disappointment, the promised delivery did not materialize. To compound the issue, the courier falsely documented an attempted delivery, further adding to the frustration of the situation. Enraged and rightfully so, I reached out to HP in an attempt to escalate the matter to a manager, only to be informed that no such escalation was possible. The prospect of obtaining a refund was also marred with difficulty, as HP refused to issue one until the undelivered item had been physically returned. I must stress the importance of approaching purchases from store.hp.com with extreme caution, as my personal experience has left me feeling deeply dissatisfied and inconvenienced. The lack of accountability and customer support exhibited throughout this ordeal has undoubtedly tarnished what should have been a straightforward transaction. Therefore, I implore potential customers to exercise vigilance when considering engaging in any form of transaction with this entity. It is my sincere hope that my account serves as a proactive warning to others, prompting a more discerning approach when contemplating a purchase from store.hp.com. While every consumer experience is unique, it is crucial to acknowledge and address the potential shortcomings of any transaction. My unfortunate encounter serves as a reminder of the importance of due diligence and the reality that customer experiences can indeed vary significantly.

My Frustrating Experience Ordering a Laptop From store.hp.com

Let me start by sharing my disappointing experience with store.hp.com. I was in need of a new laptop and decided to order one from their website. The initial estimated delivery time of 3-5 days seemed reasonable, so I proceeded with the purchase, excited to receive my new device. To my dismay, shortly after placing the order, I received a notification informing me that the expected delivery date had been pushed back to 21 days, with a new arrival date of February 26th. This sudden delay was frustrating, but I tried to remain understanding of potential logistical challenges. Unfortunately, the situation only worsened as the delivery date was once again extended, this time to 31 days, meaning I would have to wait until March 5th to receive the laptop I had been eagerly anticipating. Feeling both exasperated and concerned about the repeated delays, I reached out to customer service for an explanation. After 29 days had passed, I was disheartened to discover that my laptop had not even entered the production phase. This prompted me to initiate contact with the customer support team to express my growing frustration and seek clarification on the status of my order. To my disbelief, I was informed that I would now have to wait an additional month for the laptop to be shipped, with the anticipated shipping date now being March 31st. Two months for a laptop purchase was beyond reasonable comprehension. Given the unforeseen and unacceptably protracted timeline for receiving the product, I made the decision to cancel my order. However, the disappointment did not end there. Upon requesting the cancellation, I was informed that it would take 2-3 days for the cancellation to be confirmed and an additional 3-5 days to receive a refund. This stark contrast to the instant deduction of funds at the time of purchase left me feeling disillusioned and disheartened by the whole experience. In conclusion, I would caution anyone seeking to purchase a laptop to steer clear of store.hp.com. While I can appreciate that delays can occur, the prolonged and continuously shifting delivery timeline, coupled with the frustrating cancellation process, left me deeply dissatisfied with my overall interaction with this retailer. If you value a streamlined and efficient purchasing experience, I would strongly advise looking elsewhere for your laptop needs.