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100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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Review article published on: 04 Sep 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Aug 2022 5 5 4.3 3.3 4.4 3.3
Sep 2022 1 4.4 4.5 3.8 4.4 3.8
Oct 2022 5 3.1 4.7 3.7 4.4 4.2
Nov 2022 5 4.5 4.2 5 2.7 2.8
Mar 2023 1 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Store Review by

Introduction

Store.hp.com is an online retail store that specializes in selling HP products, including laptops, desktops, printers, and accessories. It is operated by HP, a renowned technology company that has been in the industry for over 80 years. The online store provides an easy-to-use platform where customers can browse through a vast selection of quality products.

Pros and Cons

Pros:
  • Wide range of quality products
  • Fast and reliable shipping
  • Excellent customer service
  • Regular promotions and discounts
  • User-friendly website with simple navigation
Cons:
  • Slightly higher pricing compared to other online retail stores
  • Limited product selection for certain categories

User Experience

Store.hp.com provides an excellent user experience. The website is well designed, with clear and easy-to-use navigation. Users can easily find what they are looking for by browsing through the categories or using the search bar. The checkout process is also straightforward, and customers can track their orders with ease.

Pricing and Value for Money

Store.hp.com offers competitive pricing, although it may not be the most affordable option for all products. However, the quality of products justifies the higher price point. In terms of value for money, customers can be assured of getting high-quality products that are backed by the trusted HP brand.

Alternatives

Some alternatives to store.hp.com include Amazon, Best Buy, and Newegg. These options offer similar products at competitive prices, but may not have the added advantage of the HP brand.

Customer Service

Store.hp.com provides excellent customer service. Customers are able to contact the support team via email, phone, or chat. The support team is knowledgeable and responsive, and strives to provide timely and effective solutions to any issues that arise.

Product Quality and Selection

HP products are known for their high quality and innovative designs. Store.hp.com offers a wide selection of products, including laptops, desktops, printers, and accessories. Customers can be assured of getting high-quality products that are built to last.

Website Usability

The website is well designed, with a clean and modern look. Users can easily navigate through the different sections and find what they are looking for. The search bar is prominently displayed, making it easy for users to search for specific products.

Returns and Exchanges

Store.hp.com has a clear and simple return policy. Customers can return products within 30 days of purchase for a full refund. The product must be in its original condition and packaging. Customers are responsible for the cost of shipping unless the product is defective or the wrong item was sent.

Promotions and Discounts

Store.hp.com offers regular promotions and discounts on their products. Customers can check the website regularly to stay up to date on the latest deals and discounts.

Reputation

HP is a well-known and respected brand in the technology industry. The company has been around for over 80 years and has a strong reputation for producing high-quality products. Store.hp.com upholds this reputation by providing customers with quality products and excellent customer service.

Payment Options

Store.hp.com accepts a variety of payment options, including credit cards, PayPal, and HP gift cards.

Loyalty Programs

Store.hp.com offers a loyalty program called HP Rewards. Customers can earn points by making purchases, writing reviews, and referring friends. Points can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews on store.hp.com are generally positive. Customers enjoy the quality of the products and the fast and reliable shipping. The customer service also receives high marks for being responsive and helpful.

Community Involvement

Store.hp.com is committed to giving back to the community. The company has a variety of programs that support education, sustainability, and diversity.

Shipping and Costs

Shipping is fast and reliable, with most products arriving within 2-3 days. Shipping costs vary depending on the product and the location. However, the company offers free shipping on certain products and promotions.

Store Recent User Reviews

User Rating

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Reviewer Name: Mopper Kont

Review Submission Date: 2022-10-06

Review Title: Printer fails and so does customer service.
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Review Description: HP printer once again refuses to connect with laptop. Looking for help on HP website first gets me on an endless do-loop of choosing passwords and usernames and verifying email address. Then I finally get a response that completely ignores the question that was asked. Stay away from HP if you are not a tech guy who can fix stuff yourself.

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Reviewer Name: Aby Van Der Hoeven

Review Submission Date: 2022-06-07

Review Title: Laptop payed but never schipped
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Review Description: I payed for a laptop hp never ships the laptop when you call them they let you wait and never contact you until you call them back and then they say we refund the money in 5 days i waited 14 days for a laptop that they never send ‘amazing company’ never buy a HP laptop ever again

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Reviewer Name: ????? ?????????

Review Submission Date: 2022-03-30

Review Title: Out of the box issue not solved for over a year.
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Review Description: Commercial laptop, over 2,5k.Out of the box audio issue - have to refresh any video after 10-20 minutes because of audio delay.For OVER A YEAR they are not able to help. Over and over, calling and calling, taking weeks to answer - all of that on extended warranty.Worst experience ever, I am miserable using their product and I regret ever getting it.

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Reviewer Name: nof4

Review Submission Date: 2021-04-22

Review Title: scam
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Review Description: scam, stay away

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Reviewer Name: david cardo

Review Submission Date: 2021-03-16

Review Title: Tell me how it takes 2 months to build…
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Review Description: Tell me how it takes 2 months to build and ship a laptop?

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Reviewer Name: Stephen Schuler

Review Submission Date: 2021-02-08

Review Title: Hp charges 15% restocking fee even if…
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Review Description: Hp charges 15% restocking fee even if product is unopened.Omen desktop sounds like a jet engine, never recommending HP for any technology ever!Dell is bad, HP is worst. Thankfully Lenovo is still around, HP is T R A S H.

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Reviewer Name: Nancy Fell

Review Submission Date: 2021-01-14

Review Title: Do NOT buy from HP!!!
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Review Description: Do NOT buy from HP!!!! Their customer service is non existent! I was just spoken to in an awful manner for something that’s entirely their fault. I asked to speak to a supervisor or complaints dept and apparently you have to write to them at a postal address! They’re working from home, calls are not recorded, so they speak to you like s**t and then hung up on me.

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Reviewer Name: Nancy Fell

Review Submission Date: 2021-01-14

Review Title: Do NOT buy from HP!!!
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Review Description: Do NOT buy from HP!!!! Their customer service is non existent! I was just spoken to in an awful manner for something that’s entirely their fault. I asked to speak to a supervisor or complaints dept and apparently you have to write to them at a postal address! They’re working from home, calls are not recorded, so they speak to you like s**t and then hung up on me.

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Reviewer Name: Jerry Choi

Review Submission Date: 2021-01-12

Review Title: Do not order from hp.com
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Review Description: Do not order from hp.com, unless you want to receive it months (2 or more) after the purchase

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Reviewer Name: Luke Garcia

Review Submission Date: 2020-12-19

Review Title: HP IS A SCAM OF A PLACE
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Review Description: I have bought a headset for a Christmas gift on November 30th, was promised that it would be delivered before Christmas. Surprise nothing has been delivered. Contacted FedEx but it wasn't on there side. Turns out my package has never left the HP place. Contacted HP and went through so many people and the "problem was solved." Now it was promised to be delivered before Christmas. Surprise Surprise, its near Christmas and my order has not been processed. Such a waste never ever ever buy anything from HP, STAY AWAY!