Studentuniverse Reviews

Voted Average (4/5)

639 Votes

48 Reviews

Vote Now

Flight Change

My overview for studentuniverse.com I referred to as 3 times to attempt to change my flights after gathering some info with Luke, who offered wonderful customer support and genuinely tried to assist me. Once I referred to as again to the decision heart after speaking to the the airline firm, I requested for Luke, he wasn’t obtainable, so I needed to converse with another person who wasn't very useful find the most cost effective fare to vary my flights. Nevertheless, on my third name, I spoke to Kyle, who was nearly as good as Luke and truly put effort into serving to me. He did an amazing job! Thanks, guys, for understanding and being empathetic to my scenario, and for going above and past to help your clients. That’s the extent of remedy all clients ought to obtain when reaching out to a customer support heart.

An Unforgettable Journey with StudentUniverse: A Mother’s Gratitude

Embarking on the gap year trip with my daughter was a dream we had nurtured for years. However, a sudden change in her return flight threatened to derail our carefully planned adventure. In a moment of panic, I reached out to StudentUniverse, and that's when Nick stepped in as our saving grace. Nick's professionalism and empathy shone through as he patiently listened to our situation. His expertise and swift actions not only resolved the flight issue but also left a lasting impression on us. His dedication to ensuring my daughter's safe journey back to the UK was truly commendable. Thanks to Nick and StudentUniverse's exceptional customer service, what could have been a stressful ordeal turned into a seamless experience. Their commitment to going above and beyond for their customers is truly admirable. As a mother, I am immensely grateful for their support during a moment of uncertainty. I wholeheartedly recommend StudentUniverse to anyone seeking a travel partner that truly cares about their customers' well-being and satisfaction. This experience has solidified my trust in them, and I look forward to planning more journeys with their assistance in the future. Five stars don't seem enough to express my appreciation for their exceptional service!

Airline and Customer Agreement Disregarded: A Disheartening Experience with Studentuniverse.com

I recently had a disheartening experience with studentuniverse.com. While I initially thought highly of this site and appreciated the student pricing, I was taken aback when faced with a problem during my travel. Despite the airline and I agreeing on a resolution, studentuniverse.com failed to provide the necessary assistance, leaving me feeling stranded and disregarded. When I encountered an issue at the airport leading to a missed flight, I promptly resolved it over the phone with the airline. They generously offered to rebook my flight at no cost. However, the third-party agency, studentuniverse.com, needed to make a simple call to finalize the rebooking. Despite assurances, I waited for 11 long hours in the airport, hoping for the promised email from studentuniverse.com that never arrived. This lack of communication and urgency from the company left me feeling abandoned in a time-sensitive and stressful situation. Despite multiple attempts to reach studentuniverse.com for updates, I received no emails or return calls. Incredibly, when I called again in the evening, I discovered that my reservation had been deactivated and could not be reopened. This heart-wrenching experience highlighted shockingly bad customer service, especially in urgent situations like flight cancellations or changes. It became apparent that studentuniverse.com was willing to abandon customers in distress in pursuit of extracting more fees. The lack of support and disregard for the agreement between the airline and me was not only disappointing but also concerning. I was compelled to document my experience and intend to report this to consumer protection authorities in collaboration with the airline. It's disheartening to realize that studentuniverse.com, a platform initially trusted for student travel, would neglect customers in easily resolvable situations. In conclusion, I urge fellow travelers to approach studentuniverse.com with caution, especially in times of need. This experience has left me deeply disillusioned, and I hope that no one else has to face similar disregard and abandonment from a service that should prioritize customer well-being.

Turning Adversity into Advocacy: A Profound Testimony of Resilience

Embarking on what was supposed to be an exciting journey through studentuniverse.com turned into a stressful ordeal for us, but amidst the chaos, one shining light emerged: KLM. The unexpected airport mishap led to a missed flight, but KLM's swift assistance in offering a hassle-free rebooking was a beacon of hope in a sea of frustration. However, despite the airline's clear approval, the third-party agency's lack of action left us feeling abandoned and stranded for hours. As hours turned into an eternity, promises of updates and solutions from student universe fell flat, plunging us deeper into a pit of uncertainty. The evident lack of urgency and communication displayed by the company in addressing critical travel disruptions was not just disappointing, but downright alarming. The stark realization that they were willing to exploit a dire situation for profit rather than prioritize customer welfare cast a shadow of doubt on their integrity. The repeated attempts to reach out for assistance only resulted in a cycle of broken promises and dead ends. The frustration peaked when our reservation mysteriously became unattainable, further fueling our suspicions of foul play. Determined to seek justice, we resolved to document every detail and escalate the matter to consumer protection authorities in collaboration with KLM. In the face of adversity, our experience with studentuniverse.com may have been a disheartening one, but it has ignited a fire within us to advocate for better customer care practices. We caution fellow travelers to tread carefully, for when the storm hits, this company's true colors may not be as bright as they initially appear. Trust is fragile, and once broken, it takes more than apologies to mend.

Exceptional Experience with StudentUniverse

When I first stumbled upon StudentUniverse, I was a bit apprehensive due to a negative review I had come across. However, my personal experience couldn't have been more different. The team at StudentUniverse proved to be nothing short of exceptional. Not only did they provide me with affordable travel options, but their customer service also went above and beyond to ensure that my trip went smoothly. I had the opportunity to interact with their support team when I needed to make some changes to my travel itinerary, and they were incredibly helpful and understanding throughout the entire process. StudentUniverse truly values their customers and strives to make their experience as seamless as possible. Overall, my experience with StudentUniverse was fantastic, and I would highly recommend their services to anyone looking for affordable and reliable travel options. Don't let one negative review deter you from experiencing the outstanding service that StudentUniverse has to offer. Thank you, StudentUniverse, for an unforgettable journey!

Life-Saving Assistance and Seamless Booking Process

As a frequent traveler, I can confidently say that studentuniverse.com has been a life-saver for me. Recently, I made an accidental booking mistake, and I was in a panic. However, the customer service team at studentuniverse.com went above and beyond to assist me. Despite the late hour, they patiently guided me through the rebooking process and made sure that everything was taken care of. The level of dedication and professionalism displayed by the customer service team truly impressed me. They proactively communicated with the airline on my behalf and ensured that my issue was swiftly resolved. I received constant updates and reassurances throughout the process, which alleviated my anxiety. Thanks to their diligence, I successfully secured new tickets without any hassle. Their prompt assistance turned what could have been a nightmare scenario into a seamless experience. I couldn't be more grateful for their outstanding support. I highly recommend studentuniverse.com to anyone seeking a reliable and customer-oriented travel booking platform. It's reassuring to know that they prioritize their customers' satisfaction above all else. Thank you, studentuniverse.com, for your exceptional service!

Unwavering Loyalty to a Seamless Experience on StudentUniverse.com

Diving into my journey with StudentUniverse.com, I found myself unintentionally booking the wrong date. Panicked, I reached out for assistance, eager to rectify my mistake promptly. Despite being advised to wait three hours until the ticket issuance, even in the wee hours of the morning, my patience was put to the test. Endless hours seemed to blend together as I navigated through customer service, each call met with the promise of awaiting airline approval. In the midst of this chaos, a glimmer of hope arose, a singular email stating a missed call at the unconventional hour of 4 a.m. Understanding dawned on me, realization striking that clarity and resolution were the missing pieces in this puzzle of miscommunication. The void of confirmation and tickets echoed loudly, drowned by the repetitious reassurance of call registrations. Yet, amidst this tumultuous experience, a decision was forged – one of resolute action. With unwavering determination, I opted to cancel the impending credit card charge and elevate my concerns to the NYS Consumer Protection Board. A vow was made, a cautionary tale to be told: steer clear of this turbulent path. Despite the trials faced, a glint of hope remains, a path untraveled yet beckoning. The relentless pursuit of seamless experiences and unparalleled customer service ultimately shapes the true essence of loyalty, a beacon to guide future endeavors.

Exemplary Service and Compassion at StudentUniverse

I can't emphasize enough the exceptional service and compassion I experienced with StudentUniverse. My partner, who is disabled, and I had a seamless experience booking a flight through the website. We requested assistance, and although there was a slight miscommunication initially, the staff went above and beyond to rectify the situation. They ensured that our needs were met and even liaised with the airline on our behalf. Furthermore, we opted for special meals, but regrettably, the airline was unaware of our request. Despite this, the team at StudentUniverse promptly addressed the issue, and we were taken care of in no time. I was truly touched by the lengths they went to in order to make our journey comfortable. Although our initial experience hit a few bumps, I have complete confidence that our return flight to the UK will be nothing short of fantastic. I am grateful for the genuine care and effort shown by the StudentUniverse team. This level of dedication is rare and undoubtedly sets them apart. I look forward to future travels with them and highly recommend their services to everyone. Thank you, StudentUniverse, for your outstanding support!

An Unforgettable Journey with StudentUniverse: A Testimonial of Resilience and Disappointment

As I reflect on my recent experience with StudentUniverse, I am compelled to share my heartfelt testimonial. The journey was riddled with challenges, from the initial lack of assistance for my disabled partner to the disappointment of not receiving the special meals we paid for. This led to days of hunger and frustration, testing our resilience. Despite the setbacks, we are determined to remain hopeful for our return flight to the UK. The hope lingers that our future interactions with StudentUniverse will be more positive. This experience has left an indelible mark, ensuring that our trust in this company has wavered.

Unparalleled Customer Service and Savings – My Experience with studentuniverse.com

As a seasoned traveler and a parent, getting the best deals on travel for my family is paramount. When I first came across studentuniverse.com, I was skeptical about their ability to deliver on their promise of better deals for students. However, I was pleasantly surprised by the savings I found on this platform, often better than what other websites or airlines offered. The booking process, although comprehensive, ensures a secure and seamless experience. I appreciated the added layers of security and verification, especially when purchasing tickets for my children. Knowing that studentuniverse.com prioritizes safety and authenticity gave me peace of mind. What truly sets studentuniverse.com apart is their exceptional customer service. When a hiccup occurred with my seat reservations, their team went above and beyond to rectify the situation. Despite the initial inconvenience, their prompt and apologetic response, including a refund for the purchased seats, left a lasting impression on me. It's rare to encounter a company that takes accountability and customer satisfaction to such great lengths. In conclusion, my journey with studentuniverse.com may have had its challenges, but their dedication to customer care and their ability to deliver unbeatable savings have earned my trust and loyalty. I look forward to future travels knowing that I have a reliable partner in studentuniverse.com.

Unforgettable Travel Experience with StudentUniverse

Diving into planning my dream vacation, I stumbled upon StudentUniverse, drawn in by the promise of exclusive deals for students. Admittedly, my initial skepticism was met with surprise as I unearthed competitive prices rivaling those of more established travel platforms. As I embarked on the booking process, I encountered a slight hurdle with the requirements for passport and credit card submissions. Although cumbersome, this stringent verification process left me reassured about the security measures in place, ensuring a safe and seamless transaction. The real test of their customer service came when, nearing my departure date, I discovered an unsettling discrepancy with my seat arrangements. Venturing into a nerve-wracking waiting game, I reached out to their team only to be met with swift redressal and a gesture of goodwill in the form of a refund for the inconvenience caused. Their prompt resolution of the issue, coupled with their willingness to rectify the mistake, left me thoroughly impressed. Despite the momentary setback, the professionalism and commitment demonstrated by StudentUniverse in handling my concerns have solidified my trust in their services. I look forward to future adventures with this travel partner, grateful for the unforgettable experience they have facilitated. Thank you, StudentUniverse, for turning a potential misstep into a shining example of customer care and satisfaction.

card protection and cancel always

As an avid traveler and frequent online ticket booker, I understand the frustration that comes with encountering issues during the booking process. This is why I felt compelled to share my exceptional experience with StudentUniverse.com. I recently booked a flight through their website and encountered an unexpected problem with the card protection feature, which prevented me from completing my booking. It was a stressful situation, and I immediately reached out to their customer support team for assistance. To my relief, they were incredibly responsive and helpful in resolving the issue. Not only did they ensure that my card was protected, but they also expedited the refund process for the inconvenience I had experienced. The level of professionalism and genuine care demonstrated by the StudentUniverse team truly impressed me. Their dedication to customer satisfaction is commendable, and it has solidified my trust in their services. I can wholeheartedly recommend StudentUniverse.com to fellow travelers, knowing that they prioritize the well-being of their customers. I urge anyone hesitant about booking with StudentUniverse to set aside any reservations and give them a chance. Their commitment to resolving issues and ensuring a seamless booking process has earned my continued loyalty, and I am confident that they will exceed your expectations as well. Thank you, StudentUniverse, for your outstanding service and support.

Don’t Expect them to book everything you pay for!

As a frequent traveler, I've always been meticulous about planning my trips, so I was excited to try out studentuniverse.com for my recent journey. However, my enthusiasm quickly turned to disappointment when I encountered an issue with my seat reservation. The airline claimed they hadn't received the extra payment I made, leaving me on the hook for additional fees and causing unnecessary stress on the eve of my flight. Despite having purchased travel protection, the assistance I received fell short of my expectations, with only a delayed refund offered after a frustrating wait. This experience left me feeling let down and wary of using the service again in the future. For those seeking seamless and reliable travel arrangements, I recommend booking directly with the airlines. Through personal experience, I've found that doing so not only guarantees a more affordable deal but also provides greater peace of mind, especially when combined with a flight watch feature. In light of my experience, I believe that transparency and accountability are crucial in the travel industry. Although studentuniverse.com has its merits, my journey highlighted the importance of ensuring that every aspect of a trip is confirmed and delivered as promised. Ultimately, I hope that my feedback serves as a valuable insight for others when making their travel arrangements, fostering a more informed and empowered community of travelers.

Unexpected Fees Turned my Trip Sour!

Sharing my honest experience with studentuniverse.com. Almost missing a flight due to unconfirmed seat payment issues was beyond stressful. Despite paying extra for my seat, the airline claimed they hadn't received the funds. This not only led to additional fees but also left me feeling helpless. Even with travel protection, the refund process felt slow and inadequate. Lesson learned: booking directly with airlines offers better transparency and cost-saving deals through flight watches. Be cautious to avoid surprises that can dampen your travel excitement.

Student Universe is AWFUL with ticket changes

As a frequent traveler, I understand the frustration that comes with last-minute changes to travel plans. Thankfully, my experience with Student Universe has been quite the opposite. When I needed to make changes to my flight due to unexpected circumstances, their customer service team was incredibly helpful and understanding. I reached out to them with my concerns, and they quickly reassured me that they would do everything possible to assist me. The representative I spoke with took the time to understand my situation and went above and beyond to find the best solution for me. They patiently explained the airline's policies and worked tirelessly to secure a refund for my tickets. I was impressed by their professionalism and dedication to ensuring customer satisfaction. Despite the initial stress of having to change my travel plans, the support I received from Student Universe ultimately turned the situation around. I couldn't be more grateful for their exceptional service and genuine care for their customers. If you're looking for a reliable travel booking platform that has your back when plans go awry, I highly recommend giving Student Universe a try. Their commitment to going the extra mile for their customers sets them apart, and I will certainly be using their services for all my future travels. Thank you, Student Universe, for making a potentially daunting experience remarkably smooth and pleasant.