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Review Description: Better avoid.
After 2 weeks my order still is not shipped! No information about why and when it would happen. Tried to contact them via email and support centre but no answer at all. Basically i lost money and received nothing.
Be aware that they just steal money and ignore.
There is better shops available on the web.
Hope my experience will help and save someones money and nerves.
Review Description: Beware, I’ve had to open a PayPal dispute to get my money back and stylevana asked me to cancel the dispute as they’re unable to refund me while it’s open. This is not true and a classic scammer move!
Review Description: This has been absolutely dreadful. Non existent customer service. I have been waiting for 2 weeks for my order to be shipped just to be told it was cancelled. Never ever I will use these muppets again.
Review Description: I'm usually a very understanding consumer, especially during covid times. I understand that shipping will take longer than usual. However, it has been over a month and my items still have not dispatched. It has been over two weeks of repeated emails to their support team with no response. I want to give companies a chance, but at this point, if I don't file a claim, I'm not getting my products or my money back.
Review Description: Beware! SCAM! This is a fraudulent Company, I ordered on the 25th of January 2021 and never heard from them even though they took payment from me on the same day.
I reached out to them multiple times with no response.
Review Description: AWFUL customer service. I got $47 worth of skin care stuff because I was not eligible to order it through Amazon. I have been waiting a month and emailed countless times only to get a automatic email about Covid making it hard to reply (to a email, seriously???). So I issued a refund through my bank. Don’t order anything off this site, you won’t get it or an answer about where your products are!!!
Review Title: I loved the variety of product/brands…
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Review Description: I loved the variety of product/brands to choose from as well as the price point was great! Definitely helps with budgeting when you are a skincare junkie. :)
Looking forward to my first shipment. I may have found my go to for future products.
Review Description: DO NOT USE THIS COMPANY!! THEY TAKE YOUR MONEY AND YOU WILL NOT RECEIVE THE ITEM!!THEY DO NOT REPLY TO CUSTOMER SERVICE REQUESTS AND WHEN I OPENED A CASE WITH PAYPAL THEY DIDNT EVEN BOTHER TO RESPOND TO THAT!!!
Review Description: I put my first order with them last January 26 2021. So far until this time I haven’t receive any of my items. They are saying 1 item isn’t available on stock. But when I shopped online from their website it says all of them are AVAILABLE. Misleading information. Very bad shopping experience. Not so happy at all!
Review Description: DO NOT ORDER FROM HERE! I have been waiting weeks for my order, I have sent countless emails and not got a reply. I have now received an email saying my order has been delivered which is a lie. I am now taking this matter to the police and getting this company done for fraud and theft.
Review Title: This is my fifth times ordering from…
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Review Description: This is my fifth times ordering from Stylevana in a year. It does take a while to get the order so if you are not in a hurry then it's perfect.
Review Title: Very disappointing customer service…
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Review Description: Very disappointing customer service ??????
Foremost, I ordered my products 3 weeks ago and did not receive an order tracking number. I emailed customer service numerous times to ask about my order. After a few attempts I was informed that my products should arrive on the 7th of February, which they did not. I emailed them numerous times about this, and I still have not received a response. So I have no idea when I am supposed to receive the products or what’s happening with my order. Very unprofessional ??
Review Description: Order taking too long to even ship! Misled into believe the shipment was from US
Misled with estimated delivery dates
Did not receive responses from inquiries
Did not receive product yet
The order was for 1 item only
Would not recommend using this site and will never use again
Ordered 2/7
Still no update
No reply to email for 5 days
Review Description: Really bad, took my money yet took 3 weeks of emailing them to demand my money back, for them to send me message that my parcel is being packed, and will take 6-14 business days to be delivered.
First of all you do not take money until you know that all the products are in stock and have an order prepared second when someone demands their money back you do not message them that their order is being packed, do not know why this place is being advertised everywhere when they’re clearly crap
Review Title: Very disappointed it’s been 30 days…
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Review Description: Very disappointed it’s been 30 days since I place the order and paid for the shipping by until now I havnt received my products. I know it says products subjected to stock but how is it possible that all the 3 products were in stock when I ordered them and immediately after placing the order they are not in stock. Ok now it’s 30 days that’s what it said after 30 days and I still haven’t got any updates.
Review Description: I ordered on 4.2.2021. I still haven't received the order. Everything that I ordered was in stock, and the company should've shipped it within 24 hours. Very disappointed.
Review Description: Ordered on the 14th of Jan, chose express shipping. It is now the 22nd of Feb, order is still processing. Emailed them twice and received no response. 100% truth
Review Description: Superb products !! Ordered some beauty products 2 days ago. Get the face and skin-care products so fast. All products are in well quality. Every products is working as I expected. It's really makes me pleased on my first purchase from here. Thank you STYLEVANA !!
Review Title: "Usually ships within 24 hours" = dispatches after a month
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Review Description: My last 2 orders here took 1-2 months to arrive, even though all the items I selected said "usually ships within 24 hours". Well, that is definitely not true. They seem to be selling items that aren't actually in stock otherwise why else would it take over a month to even be dispatched. Have received my orders (eventually) though I suppose, and after dispatch I have received within a reasonable time. Just a shame it takes a million years for the items to leave their warehouse.
Review Description: Personally I’d avoid shopping here as it’s very unpredictable whether you will get your items or not. I ordered on then 11th of feb and spent £70 and im still waiting for it to be shipped. I ordered another package in jan and everything was fine and came in 11 days but now I don’t know when they will ship my current one. I’d just shop somewhere else like pureseoul even though it’s more expensive at least you will get your items.
Review Description: A good site to buy from if you don’t mind waiting for ages for your delivery. Bought almost 10 days ago and still no sign of my parcel. Yes, it’s covid, but other companies seem to be a lot more consistent with the delivery of your purchase...
Review Description: I don't know Why people give such bad reviews but generally I had quick and amazing customer service from them, they were quick to reply to emails and the shipping was fast, not to also mention the stuff on the website was also cheap. It's actually a very good website to shop at. Plus they give freebies every order with no minimum purchases!
Review Description: I have ordered a few products and it’s been 2 months. Apparently a courier left a card (a lie; I never received a card). When i email them, it takes them a MONTH TO REPLY. They use covid as an excuse?? You provide skin care products you are not the NHS. How can covid delay a response to a an email. They have the worst customer service that I have seen. I will be taking them to the Financial Ombudsman. Joke of a company.
Order: BWSVUKA130047982
Review Description: Terrible, placed an order for items that were in stock, said it would be dispatched within 24 hours. It’s now 6 weeks and after email tennis saying they cannot cancel the order as they are waiting for stock to come in(what??!!) Ive now had to file a charge back from the bank. Disaster - avoid!!
Review Title: Very difficult to update my profile…
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Review Description: Very difficult to update my profile thus couldn't claim the discount being offered ?
I expect that a click should be able to redirect me appropriately but each time it never did.
Review Description: I love this site. So many options and great prices. The process is easy to understand and follow. The products are amazing and fairly priced. I can try different things at a great price.
Review Title: Could even be her last birthday TOTALLY RUINED
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Review Description: Got email saying 1 of the items are not available & never will be so sent refund for that said the rest would be packaged & dispatched straight away (it hasn't) I told them how important this was my friend is struggling with cancer and loves to do sheet mask while receiving her chemo. I ordered AGES in advance it's her birthday tomorrow! This could even be her last birthday & I have nothing to give her because I spent my money on all her masks.
Review Description: Placed an order on Feb.1, received an update saying it's been dispatched on Feb.5. NO FURTHER UPDATES after that. Customer support is non responsive, they haven't returned any of my emails. It's already Feb.24 but no update still, checked the tracking number on the courier's site and it says the reference number is not valid. Definitely a scame! Don't order from this site!
Review Description: Whilst the products received were ultimately correct it took nearly a month to get to me. I also had to chase for confirmation of the order as I had not received this 7 days after placing my order through the website. The packaging when the products arrived was very amateur with a photocopied 'Stylevana' logo sticky-taped to the box. Relieved to finally receive the correct items but would not use again.
Review Title: Overall I am very happy with my order
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Review Description: Overall I am very happy with my order. The products are lovely the packaging was in perfect condition even though it travelled all the way from Hong Kong to the UK all products sealed nicely. My order took 2 weeks and 2 days to arrive which I think is reasonable. I would order again.
Review Description: Guys, if you continue like this, you might as well close soon. Look at all the negative reviews in the past days that you don't have the courage (I assume) to address. You don't reply to "tickets", emails - just radio silence. The status of the order is still at "being reviewed". Update people!! We all understand you might be struggling with capacity- we all live in the same world and are aware of what's happening but just ignoring every customer, every request is simply unacceptable.
