Users Voice for Stylevana

58% users rated Terrible
8% users rated Poor
2% users rated Average
3% users rated Very Good
29% users rated Excellent
Pie Chart Review Representation for Stylevana
Stylevana Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Stylevana Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 14 Jun 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1 5 1 5 4.4
Dec 2022 2 5 5 5 5 5
Jan 2023 5 4.9 2 1.4 2.7 4.1
Feb 2023 1 3 1 5 3 5
Mar 2023 1.5 5 5 5 5 5
Line Chart for Rating of peer stores

stylevana.com

boomf.com

amiclubwear.com

farmrio.com

banggood.com

greenmangaming.com

Detailed Stylevana Review by

Introduction

Stylevana.com is an online beauty and fashion store that offers a diverse range of products from Korea, Japan, and Taiwan. With a focus on affordable prices, high-quality products, and exceptional customer service, Stylevana has become a popular destination for shoppers seeking the latest trends in skincare, makeup, and fashion. The website features a sleek design and easy navigation, allowing shoppers to find exactly what they are looking for with ease.

Pros and Cons

Pros:
  • Wide range of products
  • Competitive pricing
  • Free worldwide shipping on orders over $55
  • Regular promotions and discounts
  • Secure payment options
  • Excellent customer service
Cons:
  • Slow delivery times due to international shipping
  • Limited selection of brands compared to other beauty retailers

User Experience

Stylevana's website is user-friendly, with clear and concise product descriptions, high-quality images, and a search function that allows shoppers to quickly find what they are looking for. The checkout process is straightforward, with multiple payment options and the ability to track orders.

Pricing and Value for Money

Stylevana offers affordable prices on a wide range of products, making it an attractive option for shoppers looking to stretch their budget. While some of the products may be slightly more expensive than those found on other online marketplaces, the quality and selection make it an excellent value for money.

Alternatives

Other popular online beauty retailers include Sephora, Ulta, and Cult Beauty. While these stores offer a wider selection of brands, they may not offer the same affordability as Stylevana.

Customer Service

Stylevana has an excellent customer service team that is available to answer any questions or concerns. The website also features a comprehensive FAQ section that covers common queries.

Product Quality and Selection

While Stylevana may not have the same brand selection as other online beauty retailers, the products they do offer are of high quality, with an emphasis on Asian skincare and makeup. The store also offers a variety of fashion and accessory items to complement any outfit.

Website Usability

Stylevana's website is easy to navigate and features a modern design that is visually appealing. The search function works well, allowing shoppers to find products quickly, and the checkout process is straightforward.

Returns and Exchanges

Stylevana accepts returns and exchanges within 14 days of purchase, provided the product is unused and in its original packaging. Customers are responsible for the cost of shipping the product back to Stylevana.

Promotions and Discounts

Stylevana regularly offers promotions and discounts on their website, including free gifts with purchase and percentage-off deals. Customers can sign up for the Stylevana newsletter to receive updates on the latest promotions.

Reputation

Stylevana has a positive reputation among customers, with many praising the store's affordability, quality, and customer service. The store has received positive reviews on various social media platforms, including Instagram and Facebook.

Payment Options

Stylevana accepts a variety of payment options, including Visa, Mastercard, American Express, and PayPal. All payments are secure and protected.

Loyalty Programs

Stylevana does not currently offer a loyalty program.

Customer Reviews

Stylevana features customer reviews on each product page, allowing shoppers to read feedback from other buyers before making a purchase.

Community Involvement

Stylevana does not have a significant community involvement or charitable giving program.

Shipping and Costs

Stylevana offers free worldwide shipping on orders over $55. However, delivery times may be longer due to international shipping, and customers are responsible for any customs or import fees. The store also offers expedited shipping for an additional fee.

Stylevana Recent User Reviews

User Rating

5 stars

101

4 stars

25

1 stars

224

👤

Reviewer Name: Anonymous

Review Submission Date: 2022-08-09

Review Title: THIEVES charge shipping after their own mistakes
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: My response to their ridiculous offer: No that doesn’t work for me! I ordered enough to be eligible for free shipping. You ran out of items and sent only one item. This is YOUR MISTAKE, not mine! You could’ve offered to cancel my order completely or add any other item to the order to be eligible for free shipping. You FORCED me to get only one item and pay for shipping. I RE-REQUEST you escalate this matter to a supervisor in the case you are not able to resolve it. They never responded but posted a reply on one of the reviews I posted on a different website that they reached out to me to resolve the issue- that itself is a big fat LIE!

👤

Reviewer Name: Anonymous

Review Submission Date: 2022-05-26

Review Title: Terrible company’
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Terrible service! I have ordered from them about 2 months ago and I still didn't get my products! I emailed them about it and no response. I asked them for my refund and still no response! I emailed them numerous times and they just don't respond. Non existing customer service! I have ordered from other Korean sites and it's never this long. I always got my products or at least an email! NOT THIS COMPANY! DO NOT ORDER FROM THIS THEM!

👤

Reviewer Name: Anonymous

Review Submission Date: 2022-04-15

Review Title: SCAM COMPANY!!!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I made an order SEVERAL months ago.... Never received my package. I have sent MANY emails to customer support, all of which have gotten ignored. So they stole my money and refuse to respond to me. SCAM COMPANY!!!

👤

Reviewer Name: Anonymous

Review Submission Date: 2022-04-12

Review Title: Stylevana is a scam
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Do not order from them. They do not deliver on orders.

👤

Reviewer Name: Anonymous

Review Submission Date: 2022-02-09

Review Title: ❗️❗️HORRIBLE AVOID❗️❗️
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: In one word horrible. I was. New customer placed my very first order for my birthday. I usually shop jolse and wanted to try another site bc they had more selection. I place my order for $185 and paid extra for insurance. Several weeks went by and I NEVER received anything. I contacted stylevana and they said it was indeed delivered. NOPE nothing came at my door anywhere around building with neighbors ect. This is where is gets baaaad! Stylevana customer service DOES NOT exist they have only ONE. Customer service person who takes 48hrs to get back to you. They told me I would have to wait 6-8 weeks for the courier to finish its investigation. This is a lie and if this situation happens to you you need to report them to the usa federal bureau of consumer affairs as they are breaking online shopping laws. When I pay insurance they are to file a claim with carrier and reimburse consumer. The consumer can wait up to 14 days most us companies usually refund within 4.6-8 weeks is fraud! I asked for the claims number… nothing provided I asked to speak to a supervisor…Kelly. Kelly does not care she gives same auto pilot response of 6-8 investigation. I will NEVER EVER shop stylevana I rather pay extra on amazon or jolse. I am not out $185 with nothing and stylevana is hoping to pocket the insurance claim money. Shop usa companies or jolse as a lot of overseas stores have no customer service number to call and the email correspondence is bs. You have been warned.

👤

Reviewer Name: Anonymous

Review Submission Date: 2022-01-10

Review Title: Package never arrived... no word on refund yet
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Package never arrived..... review 2 update. I am sending another review to let people know how dissapointed I am that my package never arrived. I ordered items on the 28th of October so they would arrive early in November well in time for Christmas. My order never arrived despite saying it was delivered. I live in an apartment building, it was not left safely outside my door and it was not left with a neighbour. It has been weeks and they are still investigating and I have not received a refund. I would like to add that I have used the website before and had no issues. Because of all this though I don't think I would use the website ever again. Very disappointed. It has been over 4 weeks now, and I was told to wait patiently for them to investigate. This is way too long, no other company takes this long. I would like a refund as soon as possible. If I receive no refund, I will be REPORTING the stylevana company to Trading Standards UK. My order number is BWSVUKA130127571

👤

Reviewer Name: SARA

Review Submission Date: 2023-02-02

Review Title: No reply at all...after I placed a bad…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: No reply at all...after I placed a bad review on trustpilot..Stylevana quickly responded on this ( also at Trustpilot site ) with an automatic generated message.Asking me to send a mail to them via my private mailaddress. So they will trace the package.Looks like they are serious about their company image... But so disappointed ...up to now...still no reply at all on my private mail.Where is my package of 15th january?

👤

Reviewer Name: Lou

Review Submission Date: 2023-02-02

Review Title: Dreadful customer service, but excellent prices.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Often out of stock of products you wish to purchase and customer service/response times is appalling. They do have the very best prices for K Beauty though.Just ensure on the checkout page that each item you want is "In Stock, usually ships in 24 hours", otherwise it can take weeks and months to get what you ordered and they just don't respond when you contact them to ask where it is. I give them half a star for service, but 5 stars on price.

👤

Reviewer Name: E Brock

Review Submission Date: 2023-02-02

Review Title: Untrustworthy Company!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: This company used to be good, but now they're just SCAMMERS! People have been getting no update on their orders from MONTHS ago. People comment on the official stylevana instagram, which posts multiple times a day, asking for help, but they all get the same automated response telling them to email stylevana. Everyone has emailed multiple times and no one gets a response! DO NOT order from stylevana anymore. They have lost the trust of so many customers. This sucks since they had the cheapest prices too.

👤

Reviewer Name: JoAnn Moran

Review Submission Date: 2023-02-02

Review Title: Large Order Never Shipped in Six Weeks…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I placed a large order right after Christmas. The website said everything was in stock. I’ve contacted customer service twice with my order#, asking for an update or refund. They don’t answer and still haven’t shipped my order almost 6 weeks later. Terrible. I’m about to involve my bank and place a fraud claim.