Users Voice for Sulwhasoo

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Sulwhasoo Overall rating
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Review article published on: 14 Jun 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.1 3.6 3 2.7 4.8
Feb 2023 5 5 5 5 3 5
Mar 2023 5 5 5 5 5 5
Line Chart for Rating of peer stores

Detailed Sulwhasoo Review by

Introduction is a premier Korean skincare and beauty brand that offers an array of high-quality products integrating traditional Korean herbal medicine practices. The brand has gained a reputation for providing exceptional skin care solutions to customers in search of beauty and wellness products that are infused with natural ingredients. has a user-friendly website that allows customers to easily navigate and shop for their desired products.

Pros and Cons

Pros: has a wide range of skincare products to choose from, which are suitable for different skin types. The brand prioritizes using natural ingredients and traditional herbal medicine practices in its formulations, making its products safe, healthy, and effective. The website offers a user-friendly interface, which makes it easy to browse and find products. In addition, also provides free shipping for its customers. Cons: Some customers may find the prices of products to be on the higher end compared to other skincare brands in the market. Additionally, the website does not offer a loyalty program.

User Experience provides customers with a seamless user experience that makes navigation easy and understandable. The website is well-designed, and customers can find the products they need promptly. The site also provides helpful information about the products, how to use them, and their ingredients.

Pricing and Value for Money offers an extensive range of high-quality skincare products, which can be considered pricier than other brands in the market. However, the premium prices of products are a reflection of the brand's use of natural ingredients, and the quality of the products.


Some of the alternatives to include The Ordinary, Drunk Elephant, La Mer, and Kiehl’s. These are other skincare brands that offer quality products and are suitable for different skin types.

Customer Service provides excellent customer service, and customers can access help through the website’s online chat feature, phone support, or email. The customer service team is responsive, knowledgeable, and friendly, ensuring customers have an enjoyable shopping experience.

Product Quality and Selection offers a comprehensive range of quality skincare and beauty products. The brand applies traditional Korean herbal medicine practices and natural ingredients, which help to improve the overall health and appearance of the skin.

Website Usability website is user-friendly, easy to navigate, and aesthetically pleasing. Customers can quickly browse products or use the search function to find what they are looking for. The website is also mobile-friendly, which means customers can access the website from their mobile devices with ease.

Returns and Exchanges accepts returns within 30-days of purchase. Customers who are dissatisfied with their order can return the product in its original packaging with the receipt. Refunds will be issued within ten business days of receiving the returned item.

Promotions and Discounts provides frequent promotions and discounts on its products. Customers can take advantage of these promotions and save money on their orders.

Reputation has a solid reputation for providing premium quality skincare and beauty products that are rich in natural ingredients. The brand has been around since 1966, and over the years, it has built a loyal customer base.

Payment Options accepts various payment options, including Visa, Mastercard, American Express, Discover, and PayPal.

Loyalty Programs does not currently offer a loyalty program.

Customer Reviews

Customers have left many positive reviews about products. The brand has a 4.6 out of five-star rating on Trustpilot, with many customers expressing their satisfaction with the quality of the products and the customer service.

Community Involvement is committed to giving back to the community. The brand actively collaborates with various organizations to support various charitable causes and promote social responsibility.

Shipping and Costs offers free shipping on all orders. The brand ships orders within one to two business days, and delivery times depend on the shipping option selected by the customer. also ships internationally, and customers can find out the shipping cost during checkout.