Users Voice for Sunbasket

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Sunbasket
Sunbasket Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 16 Jan 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.2 1.4 4.1 4.9 5
Feb 2023 5 5 1.3 5 3 1.8
Mar 2023 5 5 5 5 5 5
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Detailed Sunbasket Review by

Introduction

Sunbasket is a meal delivery service that offers healthy and organic food options. The company delivers pre-portioned ingredients and recipes right to your doorstep. Sunbasket aims to provide customers with quick and easy nutritious meals that are free of artificial ingredients.

Pros and Cons

Pros:
  • Offers organic and sustainably sourced ingredients
  • Provides a variety of meal plans, menus, and recipes
  • Caters to dietary restrictions and preferences
  • Provides a convenient and time-saving solution for meal planning
  • Delivers fresh and pre-portioned ingredients
Cons:
  • Can be pricey depending on your meal plan and serving size
  • Some customers have reported delayed or missing deliveries

User Experience

Sunbasket's website is easy to navigate, with different meal plans, menus, and recipes clearly displayed. Users can easily select their preferred meal plan and customize their orders based on their taste preferences and dietary restrictions.

Pricing and Value for Money

Sunbasket's prices can vary depending on your meal plan and serving size. Their Classic plan starts at $10.99 per meal, while their Family plan starts at $8.99 per serving. The company also offers discounts for first-time customers and occasional promotions.

Alternatives

Some competitors of Sunbasket include Blue Apron, HelloFresh, and Home Chef. Each of these companies offers pre-portioned ingredients and recipes delivered to your doorstep.

Customer Service

Sunbasket's customer service team is easily accessible through email and phone, with an online FAQ section for frequently asked questions. However, some customers have reported issues with delayed or missing deliveries, which can affect their experience.

Product Quality and Selection

Sunbasket prides itself on offering organic and sustainably sourced ingredients for all its meal plans. They also provide a variety of menus and recipes that cater to different dietary restrictions and preferences. Customers can expect fresh and high-quality ingredients with every order.

Website Usability

Sunbasket's website is easy to navigate, with clear menus and recipe options. Users can select their preferred meal plan and customize their orders, making it a convenient and user-friendly experience.

Returns and Exchanges

Sunbasket offers a satisfaction guarantee and will issue refunds or credits for any issues with their products or ingredients. Customers can contact their customer service team to initiate returns or exchanges.

Promotions and Discounts

Sunbasket offers occasional promotions and discounts to first-time customers. Customers can also subscribe to their email newsletter for regular updates on special offers and deals.

Reputation

Sunbasket has a good reputation for providing organic and healthy meal options. They have received positive reviews from customers for their quality ingredients and convenient meal plans.

Payment Options

Sunbasket accepts different payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

Sunbasket does not have a loyalty program in place, but occasional promotions and discounts are available to first-time customers.

Customer Reviews

Sunbasket has received positive reviews from customers for their quality ingredients and convenient meal plans. However, some customers have reported issues with delayed or missing deliveries.

Community Involvement

Sunbasket is committed to sustainability and environmental stewardship. They partner with trusted suppliers and use biodegradable and compostable packaging materials.

Shipping and Costs

Sunbasket ships to most states in the US, with delivery costs ranging from $6.99 to $12.99 depending on your location. Customers can select their preferred delivery day and time during the checkout process.