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5% users rated Poor
3% users rated Average
5% users rated Very Good
84% users rated Excellent
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Dear Mr Fowler
Helpful advice
My review for sundaytimeswineclub.co.uk I order wine several times a year, and always rely on Scott to advise me on which wines I might like. Many thanks - another good selection! M
Mrs Brenda Dearn
A Loyal Customer’s Heartfelt Testimonial: Disappointing Service and Overcharging Turned Joy to Frustration
As a long-time patron of Sunday Times Wine Club, I have always delighted in exploring their exquisite wine selections. However, my recent experiences have left me disheartened. Three of my desired items were disappointingly out of stock shortly after receiving the enticing magazine. To compound matters, I was bewildered to discover an overcharge of £18 on my order. When I promptly reached out to rectify the situation, I was assured that the refund would be processed within 4 to 5 days. Regrettably, it has been over 10 days, and the money has yet to be returned. The frustration deepened when a £200 order failed to arrive after five days, prompting yet another distressing call. Astonishingly, I discovered that the order hadn't even been dispatched until my inquiry. Despite assurances of a £25 compensation for the inconveniences faced, this promise remains unfulfilled even after six days. Having been a loyal customer for many years, these recent service lapses have left me profoundly disappointed. The lackluster service experience and overcharging issues have dulled the joy I once found in indulging in Sunday Times Wine Club's offerings. M
Mr G Marshall
An Exceptional Customer Service Experience
My recent purchase from sundaytimeswineclub.co.uk initially encountered a hiccup when my order arrived with incorrect wines. Despite this setback, the outstanding service I received from Robin truly elevated my experience. Robin promptly intervened, ensuring that the correct bottles were dispatched to me without any extra charges. What truly impressed me was Robin's thoughtful gesture of allowing me to keep the mistakenly sent bottles as a token of goodwill for the inconvenience caused. This level of care and dedication to customer satisfaction is commendable and deserves applause. Thank you, Robin, for turning a mistake into a memorable customer service experience. K
Kenneth Roberts
Tom Ager – a 5 star wine advisor
My review for sundaytimeswineclub.co.uk Tom Ager has been my wine advisor for many years, during which, I have always found him to be extremely friendly, cheerful, knowledgeable, helpful and incredibly efficient. Nothing is too much trouble, going out of his way to accommodate any request. When I had a delivery problem he sorted it out immediately and threw in a couple of bottles of my choice as recompense for my trouble. Magnificent service at all times. G
Gina Davies
Exceptional Service and Quality Selection. A True Wine Lover’s Paradise!
Enthusiastically sharing my thoughts on sundaytimeswineclub.co.uk, an absolute treasure trove for wine enthusiasts! This platform offers a remarkable variety of high-quality, exquisite wines that might not be in the limelight but truly deserve a place in your cellar. I've had the pleasure of being a loyal member for nearly two decades, and let me tell you, the experience keeps getting better! The service provided is simply unparalleled - with lightning-fast next day delivery and customizable wine plans that cater to your specific preferences. A standout feature for me has been the personalized touch. Having Simon as my dedicated wine contact has truly elevated my wine journey. Not only is he readily available with a direct line, but his wealth of knowledge and willingness to go the extra mile in recommending the perfect wines for any occasion is commendable. From summer soirées to festive feasts, Simon's expert advice ensures that every bottle is a delight to uncork. What strikes a chord with me is the empathy and understanding Simon brings to the table. His sensitivity to my reflux condition showcases a level of care that goes beyond just selling wine. This personalized attention has made the selection process effortless and enjoyable. Navigating through the online account is a breeze, thanks to its user-friendly interface, which further enhances the overall experience. In conclusion, if you're a wine aficionado looking for a platform that not only delivers exceptional wines but also values building lasting relationships with its members, I wholeheartedly recommend joining the Sunday Times Wine Club. It's a decision you won't regret! H
Heather
A wine adventure
My review for sundaytimeswineclub.co.uk Great advice from Ben. Lots of interesting wines to try. Helps us to have a wine adventure rather than the usual glass! Thank you P
Philip Young
Wine beautiful
My review for sundaytimeswineclub.co.uk Wine beautiful, staff on phone so helpful and friendly, only problem wine not delivered on time, needed for family visiting. Not a fault from Sunday wines M
Mrs Ann Molloy
Having a wine advisor like Ashley makes…
My review for sundaytimeswineclub.co.uk Having a wine advisor like Ashley makes all the difference , I have never had a bad bottle yet and everything is seamless from that phone call to delivery , plus it’s great value for money M
MR & MRS A DEAKIN
Everything is done well been drinking…
My review for sundaytimeswineclub.co.uk Everything is done well been drinking Times Wine for years never been disappointed with any case John Lewis advice is very valuable to me H
HELEN STANDERWICK
Always excellent wines
My review for sundaytimeswineclub.co.uk Always excellent wines, and great service nothing is too much trouble. Have been buying from this company for years excellent quality wines/this includes port and champagne!! F
Fergus Johnstone
Exceptional Service and Speedy Delivery – A True Game-Changer!
Let me share my recent experience with Sunday Times Wine Club, and I must say, I am beyond impressed! The standout feature of my purchase was undeniably the lightning-fast delivery service. Placing my order over the weekend and receiving my coveted case of wine by Monday left me utterly amazed. Not only did Sunday Times Wine Club meet my expectations, but they exceeded them with their quick and efficient delivery. This level of service truly sets them apart from the rest. It's rare to come across such exceptional commitment to customer satisfaction in today's fast-paced world. I can confidently say that my experience with Sunday Times Wine Club has been nothing short of stellar, and I will undoubtedly be a repeat customer. If you're looking for a seamless shopping experience and prompt delivery, look no further than Sunday Times Wine Club – they are a game-changer in every sense of the word! M
MR CHRIS KINSLEY
An Exemplary Customer Experience Beyond Expectations
My heartfelt testimonial for Sunday Times Wine Club goes beyond just "Really good service." It's about the exceptional care, personalized attention, and genuine expertise I received from Nick Menyhart. The level of service I experienced was not just friendly; it was warm, welcoming, and incredibly knowledgeable. Every interaction with Nick felt like a conversation with a trusted friend who happened to be an expert in wines. His advice was not just sound; it was tailored to my preferences, ensuring that every bottle I received was a perfect match for my tastes. And the delivery service? Lightning fast! I could hardly believe how quickly my chosen wines arrived at my doorstep, ready to be enjoyed. In a world where customer service can sometimes feel distant or automated, Sunday Times Wine Club and Nick Menyhart shine brightly. They set a standard of excellence that is truly commendable. Thank you for going above and beyond, making my wine-shopping experience truly unforgettable! D
Dr Sweerts
Transformed by Matthew Gregory: A Wine Journey of Trust and Delight
In my exploration of the world of wines through sundaytimeswineclub.co.uk, Matthew Gregory has truly been a guiding light. His expertise and personalized touch have elevated my wine experience to new heights. Despite initial reservations about the advertised wines, Matthew's recommendations have consistently hit the mark, showcasing his deep understanding of my preferences over the years. Beyond his impeccable taste, Matthew's unwavering support in resolving delivery mishaps has been a testament to his dedication and professionalism. His charming sense of humor has turned each interaction into a delightful experience, making every call a joyous moment rather than a mundane task. Matthew Gregory's presence at Sunday Times Wine Club has not only ensured my continued patronage but has also instilled a sense of trust and loyalty in the brand. Cheers to Matthew, the true gem of the wine advisory world, for transforming ordinary wine selections into extraordinary moments of indulgence and joy. M
Mr & Mrs Williams
Excellent service from Jason
My review for sundaytimeswineclub.co.uk Excellent service from Jason, he’s very knowledgeable about the products he sells, and over the years has got to know our likes and dislikes. J
Jackie Askey
A great service and some great wines
My review for sundaytimeswineclub.co.uk Steve Frame rings me on a very regular basis, in particular when my favourite wines are on offer. He always makes sure I get the best deal for my order. It’s so much nicer to have a real person who contacts you , rather than a soul less email from someone you’ve never spoken to. My wines always arrive within a few days of ordering them, and are of course delicious. Steve often recommends wines I may like as well as my already favourites. A great service!
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