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Supertails.com is an online store that offers a wide range of pet products, including pet food, toys, grooming supplies, and accessories. It aims to provide a one-stop-shop to pet owners and aims to make pet care more accessible and affordable.
Pros and Cons
Pros:
- Large product selection
- Competitive pricing
- Good website usability
- Easy returns and exchanges
Cons:
- Limited information on product quality
- No loyalty program
- Limited community involvement
User Experience
The website is easy to use and navigate, with clear categories and search options. The product pages are informative, with detailed descriptions and photos. The checkout process is simple and secure, with multiple payment options available.
Pricing and Value for Money
Supertails.com offers competitive pricing, with deals and discounts available for many products. The value for money is excellent, with a large selection of products available at affordable prices.
Alternatives
Petco and Chewy are two popular alternatives to Supertails.com. Petco offers a similar range of products, while Chewy focuses primarily on pet food and treats.
Customer Service
Customer service is responsive and helpful, with multiple channels of communication available. They offer easy returns and exchanges, with a fair refund policy.
Product Quality and Selection
The product selection is extensive, with options for dogs, cats, birds, and small animals. However, information on product quality is limited, which may be a concern for some customers.
Website Usability
The website is easy to use, with clear categories and search options. The product pages are informative, with detailed descriptions and photos. The checkout process is simple and secure, with multiple payment options available.
Returns and Exchanges
Returns and exchanges are straightforward and hassle-free. They offer a fair refund policy, and the customer service team is helpful and responsive.
Promotions and Discounts
Supertails.com offers regular deals and discounts on selected products. They also have a loyalty program that rewards customers with discounts and exclusive deals.
Reputation
Supertails.com has a good reputation, with many satisfied customers praising their product selection and pricing. However, there have been some concerns about product quality and delivery times.
Payment Options
Supertails.com offers multiple payment options, including credit card, PayPal, and Apple Pay. The checkout process is secure and user-friendly.
Loyalty Program
Supertails.com has a loyalty program that rewards customers with discounts and exclusive deals. Points are earned for every dollar spent, and they can be redeemed for discounts on future purchases.
Customer Reviews
Customer reviews are generally positive, with many customers praising the product selection and pricing. However, some customers have expressed concerns about product quality and delivery times.
Community Involvement
Supertails.com has limited community involvement, with no visible charity partnerships or donation programs.
Shipping and Costs
Shipping is free on orders over $49.99, with standard shipping rates applying to orders below that threshold. Delivery times vary depending on the location and product availability. The pricing is competitive, with no hidden fees or charges.
Conclusion
Supertails.com offers a wide range of pet products at competitive prices. The website is user-friendly, and customer service is responsive and helpful. While there are some concerns about product quality and delivery times, overall, Supertails.com is a reliable and trustworthy option for pet owners.
Review Title: Never ever buy anything from these guys
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Review Description: They have no sense on customers. Once you make the payment you got to take lots of nonsense and you are at their mersey.
Please I request all not do buy anything from these guys
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Reviewer Name: Anonymous
Review Submission Date: 2022-08-25
Review Title: They should be called Superfails
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Review Description: Order with them if you like delays, confusions, false promises, split delivery etc. #Superfails
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Reviewer Name: Anonymous
Review Submission Date: 2022-07-31
Review Title: Beware of Supertail apo
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Review Description: A complete fraud app which only steals money and in leau supply you empty packets.
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Reviewer Name: Anonymous
Review Submission Date: 2022-07-31
Review Title: Beware of using Supertail app
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Review Description: An unethical and horrible service... You pay and receive an empty packet.Fraud app... Please do not use it.... Beware of it all pet lovers.
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Reviewer Name: Anonymous
Review Submission Date: 2022-06-25
Review Title: Bad experience from A to Z
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Review Description: Bad experience from A to Z
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Reviewer Name: Anonymous
Review Submission Date: 2022-06-21
Review Title: worst experience
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Review Description: worst experience
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Reviewer Name: Anonymous
Review Submission Date: 2022-06-13
Review Title: Cheaters and fraud
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Review Description: You place an order sheet prepay the amount. The order never reached and no support from customer care
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Reviewer Name: Anonymous
Review Submission Date: 2022-06-13
Review Title: Cheaters and fraud
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Review Description: You place an order sheet prepay the amount. The order never reached and no support from customer care
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Reviewer Name: Anonymous
Review Submission Date: 2022-03-28
Review Title: Scam
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Review Description: This website sucks probably the few employees work there were forced to give a five star rating only expired and rotten food is sold for our valuable pets this is a complete scam please do not get anything from hear buying food can be done on amazon, no customer care response no value to customers nor our pets and the doctors are not even qualified its not even run in a gud infrastructure cannot even a zero rating thats why given one please dont try even for sample
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Reviewer Name: Priya Shah
Review Submission Date: 2023-02-01
Review Title: Worst customer service
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Review Description: Worst customer service. I order 60 packs of chicken pedigree chunks for my shitzu and they deliver only 30. when i contacted support team. They mentioned that they have sent 60 packs only. In short they are trying to tell that I am telling lie as if I am that much free to call and mail them again and again. I request if someone wants to placed order place from amazon or another site and not from supertails as they can't even refund the half the amount or deliver me another 30 packs though I've shared photos of the received parcel.