Introduction
Surfshark is a virtual private network (VPN) provider that offers fast and secure internet access for its customers. The company was established in 2018 and has since grown to become one of the most popular VPN services around the world. In this review, we will take a comprehensive look at Surfshark's features, pricing, customer service, and much more.
Pros and Cons
Pros:
- Unlimited simultaneous connections
- Strict no-logs policy to protect user privacy
- Strong encryption protocols
- Great speeds and reliable connections
- Dedicated servers for streaming and torrenting
Cons:
- Relatively small server network compared to other VPNs
- Slow customer support response times
- Monthly pricing is slightly higher compared to other VPNs
User Experience
Surfshark is user-friendly, with a simple and intuitive interface that is easy to navigate. The app is available on various platforms, including Windows, Mac, iOS, Android, and Linux. Additionally, the VPN provides a clean and clear-looking website that showcases the product accurately.
Pricing and Value for Money
Surfshark offers three pricing plans, namely the monthly plan which costs $12.95, the yearly plan that costs $77.88 upfront (which brings the price down to $6.49 monthly), and the two-year plan that costs $59.76 (which brings the price down to $2.49 monthly). Note that Surfshark is one of the few VPN providers that offer unlimited simultaneous connections, which puts it ahead of other VPN services.
Alternatives
There are several alternatives to Surfshark, including NordVPN, ExpressVPN, CyberGhost VPN, and PureVPN. Each of these VPN providers has its unique features and pricing plans, so it's important to compare them to see which suits your specific needs best.
Customer Service
Surfshark's customer support is available 24/7 through live chat support and email. The company also has a knowledge base and a FAQ section on its website. However, the response time for customer support can be slow at times.
Product Quality and Selection
Surfshark has a good selection of servers, with over 3,200 servers in over 65 countries. The VPN supports various protocols like IKEv2 and OpenVPN, among others, and boasts features such as MultiHop and CleanWeb to improve security and privacy.
Website Usability
The Surfshark website is designed with a clean and simple look, which makes it easy for users to navigate through. The website also provides essential information about Surfshark's features, pricing, and security protocols.
Returns and Exchanges
Surfshark offers a 30-day money-back guarantee if you're not satisfied with the service. However, the user must contact customer support for assistance with the refund process.
Promotions and Discounts
Surfshark offers various promotions and discounts throughout the year, such as Black Friday and Cyber Monday deals. Besides, there is a Surfshark coupon code available that gives users a discount on the monthly plan.
Reputation
Surfshark has a great reputation in the VPN market, with excellent customer reviews and ratings on independent review sites like Trustpilot.
Payment Options
Surfshark accepts various payment methods, including credit cards, PayPal, Alipay, and cryptocurrencies like Bitcoin.
Loyalty Programs
Surfshark doesn't have any loyalty programs, but it offers discounts to users who subscribe for longer periods.
Customer Reviews
The Surfshark customer reviews are generally positive, with users praising the VPN for its reliable connections, fast speeds, and the ability to unblock streaming services like Netflix and Hulu.
Community Involvement
Surfshark is involved in various community projects and initiatives like supporting digital rights organizations, promoting online privacy awareness, and offering free VPN services to journalism students.
Shipping and Costs
Since Surfshark is an online service, there are no shipping costs involved. The prices mentioned above are one-time fees for the service.
