Users Voice for Surfshark

8% users rated Terrible
3% users rated Poor
2% users rated Average
5% users rated Very Good
82% users rated Excellent
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Surfshark Overall rating
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User Interface
Quality

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Review article published on: 29 May 2019

Last updated by on 07 Mar 2023

"I believe in writing for humans than for bots and this is what motivates me to write better, clearer, and easier every day."
Nov 2022 5 1 2.9 1 4.2 5
Dec 2022 4.8 5 5 5 5 2.2
Jan 2023 5 1 1.7 4.9 3.3 5
Feb 2023 4.7 5 1.4 3 5 1.3
Mar 2023 4.1 5 5 5 5 1.2
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Detailed Surfshark Review by

Introduction

Surfshark is a virtual private network (VPN) provider that offers fast and secure internet access for its customers. The company was established in 2018 and has since grown to become one of the most popular VPN services around the world. In this review, we will take a comprehensive look at Surfshark's features, pricing, customer service, and much more.

Pros and Cons

Pros:
  • Unlimited simultaneous connections
  • Strict no-logs policy to protect user privacy
  • Strong encryption protocols
  • Great speeds and reliable connections
  • Dedicated servers for streaming and torrenting
Cons:
  • Relatively small server network compared to other VPNs
  • Slow customer support response times
  • Monthly pricing is slightly higher compared to other VPNs

User Experience

Surfshark is user-friendly, with a simple and intuitive interface that is easy to navigate. The app is available on various platforms, including Windows, Mac, iOS, Android, and Linux. Additionally, the VPN provides a clean and clear-looking website that showcases the product accurately.

Pricing and Value for Money

Surfshark offers three pricing plans, namely the monthly plan which costs $12.95, the yearly plan that costs $77.88 upfront (which brings the price down to $6.49 monthly), and the two-year plan that costs $59.76 (which brings the price down to $2.49 monthly). Note that Surfshark is one of the few VPN providers that offer unlimited simultaneous connections, which puts it ahead of other VPN services.

Alternatives

There are several alternatives to Surfshark, including NordVPN, ExpressVPN, CyberGhost VPN, and PureVPN. Each of these VPN providers has its unique features and pricing plans, so it's important to compare them to see which suits your specific needs best.

Customer Service

Surfshark's customer support is available 24/7 through live chat support and email. The company also has a knowledge base and a FAQ section on its website. However, the response time for customer support can be slow at times.

Product Quality and Selection

Surfshark has a good selection of servers, with over 3,200 servers in over 65 countries. The VPN supports various protocols like IKEv2 and OpenVPN, among others, and boasts features such as MultiHop and CleanWeb to improve security and privacy.

Website Usability

The Surfshark website is designed with a clean and simple look, which makes it easy for users to navigate through. The website also provides essential information about Surfshark's features, pricing, and security protocols.

Returns and Exchanges

Surfshark offers a 30-day money-back guarantee if you're not satisfied with the service. However, the user must contact customer support for assistance with the refund process.

Promotions and Discounts

Surfshark offers various promotions and discounts throughout the year, such as Black Friday and Cyber Monday deals. Besides, there is a Surfshark coupon code available that gives users a discount on the monthly plan.

Reputation

Surfshark has a great reputation in the VPN market, with excellent customer reviews and ratings on independent review sites like Trustpilot.

Payment Options

Surfshark accepts various payment methods, including credit cards, PayPal, Alipay, and cryptocurrencies like Bitcoin.

Loyalty Programs

Surfshark doesn't have any loyalty programs, but it offers discounts to users who subscribe for longer periods.

Customer Reviews

The Surfshark customer reviews are generally positive, with users praising the VPN for its reliable connections, fast speeds, and the ability to unblock streaming services like Netflix and Hulu.

Community Involvement

Surfshark is involved in various community projects and initiatives like supporting digital rights organizations, promoting online privacy awareness, and offering free VPN services to journalism students.

Shipping and Costs

Since Surfshark is an online service, there are no shipping costs involved. The prices mentioned above are one-time fees for the service.

Surfshark Recent User Reviews

User Rating

5 stars

619

4 stars

74

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Reviewer Name: Patrick

Review Submission Date: 2023-02-02

Review Title: Great support, competent staff
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Review Description: The support in the chat is excellent. It is patiently waited and every question is answered in detail with guidance. The employee Walt was excellent. I can only recommend surfshark. great

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Reviewer Name: Andre K

Review Submission Date: 2023-02-02

Review Title: Hassle to get money back in 30 day trial
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Review Description: Surfshark did not work on my company notebook. Not entirely their fault, but also my employers. I had to be very persuasive to get my money back within my 30 day trial. This took several chat sessions repeating my request to cancel and get a refund.

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Reviewer Name: You have to prove your value

Review Submission Date: 2023-02-02

Review Title: This company is pretty much a disaster…
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Review Description: This company is pretty much a disaster in terms of how it deals with customers. They seem to think people sit around all day and look at code and keep up with the zillion changes going on in tech. They don't. You need to walk someone through the entire thing. If you offered that you'd be the top in your market. But you don't, you've thrown away personal service. You guys just don't get it.

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Reviewer Name: Seymore Valued Customer?

Review Submission Date: 2023-02-02

Review Title: Xavier was fantastic!
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Review Description: Xavier was fantastic! He was patient, he took his time with me. He was extremely knowledgeable clear and concise. Made sure I knew everything I needed to know regarding the Surfshark VPN application in order to use it properly. The company should have ten more employees just like him!!! Sincerely, Seymore Butts

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Reviewer Name: Gary Walker

Review Submission Date: 2023-02-02

Review Title: As a laymen regarding technology
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Review Description: As a laymen regarding technology, I found Surfshark's product confusing to install, thankfully I was assigned a ROCKSTAR CSR in Mrs. Hope. Courteous, patient and knew her product well! Top shelf professional!! Thx Hope

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Reviewer Name: Dean Hurst

Review Submission Date: 2023-02-01

Review Title: New Customer...Issues solved.
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Review Description: New customer. Had an issue with connecting to my email. Chatted with Peter who corrected it very quickly. We then ran a test and discovered minor leakage on my PC. Was having difficulty resolving and passed me on to Zaiden who worked diligently with me to resolve this problem also. Also checked my laptop and Firestick. All running properly now. Overall great customer service interaction.

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Reviewer Name: Jaime Hill

Review Submission Date: 2023-02-01

Review Title: the supporterr Audrey
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Review Description: hi, im had very good experiences with the supporter named Audrey, i ask for some questoins and she answer it precise nad throughly . I ask it if i can chat whatsapp group or some others gruop she said i can on this discord apps, i join it and all went good! guys all i can say is this Audrey is a very nice persons and i enjoyed talking, helped me alot!

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Reviewer Name: Valued Customer

Review Submission Date: 2023-02-01

Review Title: Kendra helped me quick and sure.
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Review Description: Kendra helped me quick and sure. The only problem i had was deinstalling and reinstalling it on my Linux Kubuntu 22.04 debian KDE. The update procedure is different than on the support page (other codes are used).

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Reviewer Name: José Fortes

Review Submission Date: 2023-02-01

Review Title: I had a problem with my acount
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Review Description: I had a problem with my acount. Sindri took a lot of time and walked me through several possible solution. Sindri was very pleasant, nice and understanding. Can't speak any higher of my experience than to say it was great.

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Reviewer Name: Assal Mohammadi

Review Submission Date: 2023-02-01

Review Title: Emily is an excellent support!
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Review Description: Emily is an excellent support. She helped me further with the issue in no time. Very kind and polite. You can tell she truly cares about the satisfaction of the customer/consumer! I am very pleased with the service of Emily and Surfshark. Thank you.