Surfshark Reviews

Voted Good (4/5)

21565 Votes

151 Reviews

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In the VPN Service category

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14% users rated Terrible
3% users rated Poor
1% users rated Average
2% users rated Very Good
81% users rated Excellent
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A Arjun
5 days ago

Good VPN service

My review for surfshark.com The VPN works great and the price is pretty reasonable. The customer service is also pretty good. I got help from Harvey Moore and they were able to satisfy my request quickly and reasonably.
V Valued Customer
5 days ago

Got my email changed Hadwin Hodgson

My review for surfshark.com Got my email changed with the help of Hadwin Hodgson in breeze without any hiccups. He guided me well.
V Valued Customer
5 days ago

I had an issue with my subscription so…

My review for surfshark.com I had an issue with my subscription so I had a chat with Trina Wright. She was so helpful and helped me in every possible way. I think she is doing her work so good. Thank you for this good experience.
M Matild
6 days ago

Not convenient for China mainland

My review for surfshark.com Not convenient for China mainland. It doesn’t work properly. Indeed Good support but to many different person in charge of the same issue, thus you have to explain again, again and again your problematic
V Valued Customer
7 days ago

Had issues cancelling the service and…

My review for surfshark.com Had issues cancelling the service and Hadwin was very helpful in guiding me to the right place and resolving the issue.
R Roxanne
7 days ago

Georgia and Handwin helped me and…

My review for surfshark.com Georgia and Handwin helped me and solved my doubts in relation to the refund (30-days money back guarantee). Fast and clear!
P Peter L.
8 days ago

I tried Surfshark for two weeks

My review for surfshark.com I tried Surfshark for two weeks and did not like the way it slow my internet. I wrote them to cancel my service and have been waiting for my credit card to be refunded. After about five weeks I contacted customer support I was told I was not credited because never asked for a refund. This is nuts they show that they will be a complete refund before 30 days.
V Valued Customer
9 days ago

Little issue I had to clear at 10 pm…

My review for surfshark.com Little issue I had to clear at 10 pm and ACE from the customer service was there to help me! Great service and a wonderful experience.
C Cedo Vladankovic
9 days ago

Extremely kind

My review for surfshark.com Extremely kind. My connection did not work, maybe the problem was in my computer, not in them. They returned my money immediately. They have perfect protection
R Rak
9 days ago

Missy

My review for surfshark.com Missy, the agent that I worked with great. Efficient with her time, Patient with me while I did what she asked of me. The best part is that she 1000% efficient, not wasting my time nor her time. Her pleasant demeanor was also very welcoming, intelligent, and provided clear direction. It only took about 4 minutes to fix my issue. Give her a bonus, please. I'm enjoying using Surfshark.
C Calvin Johnston
10 days ago

Grateful for Samson’s Exceptional Support

Reflecting on my recent experience with surfshark.com, I am beyond grateful for the exceptional assistance provided by Samson. His helpful nature, positive attitude, and warm demeanor truly made a difference in resolving my issue. A simple mistake on my end led to me and my wife being logged out of our account, putting me in a frustrating situation. Samson's patient guidance not only resolved the technical issue but also lifted my spirits, turning my frown into a smile. His professionalism and dedication not only fixed the problem but also restored harmony in my household. Thanks to Samson's exemplary support, not only am I back on track with my VPN service, but I am also in the good graces of my wife again. I cannot thank him enough for going above and beyond to assist me during a stressful time. Samson's outstanding help truly showcases the top-notch customer service that surfshark.com provides. If you're looking for a VPN service that not only delivers on its promises but also offers exceptional customer support, look no further than surfshark.com. Samson's assistance has not only solved my technical issue but has also won me over as a loyal and grateful customer. Thank you, Samson, for your invaluable help and for turning a frustrating situation into a positive experience.
L Luke
11 days ago

Anti-Virus always fails performing a full scan.

My review for surfshark.com Anti-Virus always fails performing a full scan. SurfShark fails to load sometimes, exposing your IP. I think they've tried to jam in too many features rather than making it stableMajor selling point with a lot of sponsored YouTubers was that you can watch Netflix from other counties. This is not true. Netflix knows something changed and stops you watching anything.
H Harry Teunissen
12 days ago

A Lifesaver in the Digital World

From the moment I reached out to surfshark.com with my concerns, I was met with professionalism and genuine care that exceeded my expectations. Initially engaging with their chatbot, I was swiftly connected to Cora, a real human who listened attentively to my issue. Her personalized approach not only reassured me but also provided invaluable guidance, offering tips, workarounds, and alternative solutions to troubleshoot my problem. Despite the complexity of my issue, Cora's transparent communication and honesty stood out. She candidly explained that a quick fix wasn't feasible in my case and presented me with the option to continue my trial or end it graciously. This level of understanding and respect for my circumstances was truly commendable. Surfshark's commitment to exceptional customer service shone through in every interaction, leaving me impressed and grateful for their unwavering support. I wholeheartedly recommend surfshark to anyone seeking not just a service provider, but a trusted partner in navigating the intricate digital landscape. Thank you, surfshark, for being a beacon of reliability and empathy in the online world.
M Marco Moura
13 days ago

Great Customer Service

My review for surfshark.com Unfortunately I could not use videoland.nl, which was the main reason why I subscribed, but I pinged the customer service, and this agent Cora helped me through a few steps to debug the issue, and finally refunded me after not being able to do it. They're super efficient and agile, and I would definitely recommend them.
L Lance H
13 days ago

I had a problem with VPN setup on my GLI.net router

My review for surfshark.com I had a problem with VPN setup on my router and contacted SurfShark for help. I submitted an email request and Trina was assigned to my case. She responded in hour or so. Her instructions were clear, specific and ACCURATE. This is my third contact attempt with SurfShark and each time has been a pleasant, timely response. I would not hesitate to contact them again and recommend them to my friends.

Introduction

Surfshark is a virtual private network (VPN) provider that offers fast and secure internet access for its customers. The company was established in 2018 and has since grown to become one of the most popular VPN services around the world. In this review, we will take a comprehensive look at Surfshark's features, pricing, customer service, and much more.

Pros and Cons

Pros:
  • Unlimited simultaneous connections
  • Strict no-logs policy to protect user privacy
  • Strong encryption protocols
  • Great speeds and reliable connections
  • Dedicated servers for streaming and torrenting
Cons:
  • Relatively small server network compared to other VPNs
  • Slow customer support response times
  • Monthly pricing is slightly higher compared to other VPNs

User Experience

Surfshark is user-friendly, with a simple and intuitive interface that is easy to navigate. The app is available on various platforms, including Windows, Mac, iOS, Android, and Linux. Additionally, the VPN provides a clean and clear-looking website that showcases the product accurately.

Pricing and Value for Money

Surfshark offers three pricing plans, namely the monthly plan which costs $12.95, the yearly plan that costs $77.88 upfront (which brings the price down to $6.49 monthly), and the two-year plan that costs $59.76 (which brings the price down to $2.49 monthly). Note that Surfshark is one of the few VPN providers that offer unlimited simultaneous connections, which puts it ahead of other VPN services.

Alternatives

There are several alternatives to Surfshark, including NordVPN, ExpressVPN, CyberGhost VPN, and PureVPN. Each of these VPN providers has its unique features and pricing plans, so it's important to compare them to see which suits your specific needs best.

Customer Service

Surfshark's customer support is available 24/7 through live chat support and email. The company also has a knowledge base and a FAQ section on its website. However, the response time for customer support can be slow at times.

Product Quality and Selection

Surfshark has a good selection of servers, with over 3,200 servers in over 65 countries. The VPN supports various protocols like IKEv2 and OpenVPN, among others, and boasts features such as MultiHop and CleanWeb to improve security and privacy.

Website Usability

The Surfshark website is designed with a clean and simple look, which makes it easy for users to navigate through. The website also provides essential information about Surfshark's features, pricing, and security protocols.

Returns and Exchanges

Surfshark offers a 30-day money-back guarantee if you're not satisfied with the service. However, the user must contact customer support for assistance with the refund process.

Promotions and Discounts

Surfshark offers various promotions and discounts throughout the year, such as Black Friday and Cyber Monday deals. Besides, there is a Surfshark coupon code available that gives users a discount on the monthly plan.

Reputation

Surfshark has a great reputation in the VPN market, with excellent customer reviews and ratings on independent review sites like Trustpilot.

Payment Options

Surfshark accepts various payment methods, including credit cards, PayPal, Alipay, and cryptocurrencies like Bitcoin.

Loyalty Programs

Surfshark doesn't have any loyalty programs, but it offers discounts to users who subscribe for longer periods.

Customer Reviews

The Surfshark customer reviews are generally positive, with users praising the VPN for its reliable connections, fast speeds, and the ability to unblock streaming services like Netflix and Hulu.

Community Involvement

Surfshark is involved in various community projects and initiatives like supporting digital rights organizations, promoting online privacy awareness, and offering free VPN services to journalism students.

Shipping and Costs

Since Surfshark is an online service, there are no shipping costs involved. The prices mentioned above are one-time fees for the service.