Suzyshier Reviews

Voted Good (4/5)

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38 Reviews

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Unveiling My Experience with Suzy’s Price Discrepancy and Customer Service: A Cautionary Tale

Upon a recent visit to Suzy at 2101 Cornwall 11 avenue regina-s4p3y6, I was thrilled to update my wardrobe with $339.51 worth of trendy finds. However, my excitement was short-lived when I discovered discrepancies in the pricing. It appeared that the automated system failed to reflect the accurate prices, leaving me feeling perplexed and dissatisfied. After a thorough examination at home, I returned to the store to address the issue, only to find that the price mismatches persisted after two attempts to rectify them. To my dismay, an item that was marked at $24.95 ended up costing me $29.40. Despite presenting evidence of the price difference, the staff insisted on not honoring the displayed price, offering me a store credit instead. Disappointed by the lack of transparency and flexibility in resolving the matter, I left the store feeling unheard and undervalued as a customer. The rigidity in their refund policy, which required immediate selection of alternative items, further tarnished my shopping experience. Regrettably, the lack of accountability displayed by Suzy’s store management has left a lasting impression on me. As a conscientious consumer, I urge others to exercise caution and vigilance when making purchases at this establishment. Always verify prices before leaving the store to avoid encountering similar challenges. In conclusion, my encounter at Suzy's was marred by pricing discrepancies and unsatisfactory customer service. The inability of the store to address and rectify the situation adequately has deterred me from returning. I hope that my experience serves as a cautionary tale for prospective shoppers, prompting them to be vigilant and meticulous in their transactions.

An Unfortunate Experience Turned Lesson Learned

In sharing my review of suzyshier.com, my sentiments would lean towards a negative rating — a stark contrast to what I initially hoped for. A recent online purchase of a coat ended up in a series of unfortunate events, as within ten short minutes, my credit card information was compromised. The breach was traced back to my transaction on Suzey Shier's website, making it all too clear where the problem stemmed from. Taking immediate action, I reached out to the company in December 2023 to report the issue. Regrettably, the response I received was not what I expected. A brief message indicating they were occupied left me hanging, with no further updates or resolution provided. As days turned into weeks and January 28 rolled around, the prolonged silence spoke volumes about their lack of concern or urgency in rectifying such a critical matter. This experience, while disheartening, has undeniably taught me a valuable lesson in vigilance and discernment when it comes to online transactions. Trust once bestowed, now eroded, is not easily regained. The repercussions of this incident have left a lasting impression, one that steers me away from placing my confidence in this brand in the future.

I recently bought a two pairs of…

Dear Suzy Shier, I wanted to express my gratitude for your excellent customer service during my recent shopping experience. As a loyal customer of forty years, I have always cherished the personal connection I have with your brand. However, my most recent purchase initially left me feeling disheartened. Upon buying two pairs of leggings for my daughter, I encountered an issue with the stitching in one of the pairs. Despite removing the tags, your team went above and beyond to accommodate my request for a return, even though it went against store policy. I was deeply moved by the empathy and understanding shown during this process, as it reinforced the trust and loyalty I have in Suzy Shier. The level of care and consideration exhibited by your staff truly exemplifies customer-centric values, which is often rare to find in today's retail landscape. Despite facing a challenge, your team prioritized my satisfaction and rectified the situation with grace and compassion. I have always valued the quality and elegance of Suzy Shier's clothing, and it is the exceptional customer service that sets your brand apart. I am grateful for the positive resolution and the reassurance that my longstanding loyalty to Suzy Shier is genuinely appreciated. Thank you for not only upholding your brand's reputation for style and sophistication but also for delivering a customer-centric experience that has further solidified my trust and admiration for Suzy Shier. With heartfelt appreciation,

Unparalleled Quality and Service Experience at Suzy’s: A Loyal Shopper’s Perspective

After decades of unwavering loyalty to Suzy's, I recently encountered a disappointing experience that left me reeling. Purchasing two pairs of leggings for my daughter, I was dismayed to discover that one pair had fraying stitching in the crotch. As any discerning shopper would, I promptly returned the items, tags in hand, expecting a swift resolution. To my bewilderment, I was met with inflexible store policy that denied me a refund and instead offered a mere store credit. This encounter left me feeling disheartened and unvalued as a loyal customer of forty years. Amidst this ordeal, the lack of respect and understanding exhibited by the staff overshadowed my long-standing patronage and attachment to Suzy's. Despite my impassioned plea to consider returning the defective items to the manufacturer, my concerns were dismissed without a second thought. The insinuation that such faulty merchandise would be eventually marked down for sale left a bitter taste in my mouth - who would desire leggings with compromised quality, especially in such a sensitive area as the crotch? As I reflect on this distressing incident, I can't help but express my disappointment at the stark deviation from the exceptional service and product quality that has defined my relationship with Suzy's. It's disheartening to witness the once cherished shopping haven fall short of upholding the values of respect and customer satisfaction that I have come to expect over the years. Despite this setback, my hope remains that Suzy's will rectify their misstep and restore the trust and loyalty of devoted customers like myself. My closet may be filled with Suzy Shier clothing, but the emotional connection and personal investment I've made over the years deserve to be met with the same level of care and dedication that I have consistently shown towards the brand.

I went to the Suzy Shier located at the…

After visiting the Suzy Shier store at the Bayshore Shopping Mall in Ottawa, I was initially disappointed by the service I received from a sales associate. However, my perception completely shifted upon discovering suzyshier.com. The online shopping experience not only exceeded my expectations but also redeemed my faith in the brand. The intuitive website made navigating the Black Friday sale a breeze, and I was delighted to find a wide range of stylish, affordable options. As I filled my virtual cart, the convenience of online shopping was complemented by the attentive customer service, which stood in stark contrast to my in-store encounter. From the comfort of my home, I was able to explore the trendy collections at my own pace, and the seamless checkout process left me feeling valued and appreciated as a customer. The swift delivery of my order further confirmed Suzy Shier's commitment to customer satisfaction. I am now a loyal suzyshier.com customer and can confidently say that the brand's exceptional online service has turned a negative experience into a positive, long-term relationship. Thank you for restoring my confidence in Suzy Shier and providing a truly enjoyable shopping experience.

Turning Disappointment into Discovery at Suzy Shier!

Diving into the Suzy Shier experience at the Bayshore Shopping Mall in Ottawa last Thursday was a mix of excitement and anticipation, only to be met with an unexpected twist. As I approached the sales associate with enthusiasm about the upcoming Black Friday sale, the encounter took a discouraging turn. Instead of the assistance and warmth I had hoped for, I was met with a sense of indifference and dismissiveness, leaving me feeling disheartened by the less-than-desirable customer service. However, amidst this disappointment, a silver lining emerged. Despite the initial setback, my persistence led me to explore suzyshier.com, where I discovered a treasure trove of stylish collections and irresistible deals that reignited my passion for fashion. Navigating through the website, I found a plethora of trendy options and exclusive offers, transforming my shopping experience from bleak to brilliant. While the in-store encounter may not have met my expectations, my online journey with Suzy Shier proved to be a revelation, showcasing a vast selection, user-friendly interface, and unbeatable promotions. This experience taught me that sometimes, out of setbacks emerge newfound opportunities, leading me to uncover a virtual paradise of fashion and savings. In the end, Suzy Shier's online platform not only redeemed my perception but also opened doors to a world of possibilities, proving that through every challenge comes a chance for growth and exploration. Thank you, Suzy Shier, for turning my disappointment into a delightful discovery, paving the way for a renewed shopping adventure unlike any other!

If i could give a lower number i would…

Exceptional Customer Service and Quality Products at Suzy Shier I recently had the pleasure of shopping at Suzy Shier, and I must say, the experience exceeded my expectations. Initially, I had some concerns after reading a negative review online, but I decided to give it a shot, and I'm so glad I did. The process was straightforward, and the website was easy to navigate. There were so many gorgeous pieces to choose from, and I easily found several items that caught my eye. The ordering process was a breeze, and I was excited to receive my new wardrobe additions. Despite my initial worries about delivery time, I was pleasantly surprised when my package arrived ahead of schedule. The careful packaging ensured that my items arrived in pristine condition, and the quality of the clothing surpassed my expectations. Every piece fit perfectly and looked even better in person than they did on the website. The impeccable customer service I received throughout the entire process is worth mentioning. Despite the negative review I had previously read, my own experience was the complete opposite. The team at Suzy Shier went above and beyond to address any concerns I had, and their professionalism and dedication to customer satisfaction were truly commendable. In conclusion, my experience with Suzy Shier was nothing short of fantastic. From the wide selection of stylish clothing to the exceptional customer service and prompt delivery, I couldn't be more impressed. I highly recommend Suzy Shier to anyone looking for quality fashion and outstanding service. I will definitely be a returning customer, and I encourage others to give them a try as well. Thank you, Suzy Shier, for exceeding my expectations and providing a top-notch shopping experience.

Transformed My Wardrobe, Trusted Every Time

Reflecting on my experience with suzyshier.com, I must say it has been nothing short of transformative. Initially hesitant due to delivery concerns, I took the leap, and I'm so glad I did. Not only did my order arrive promptly, but the quality surpassed my expectations. Their trendy and affordable pieces have become staples in my wardrobe. Trust them, and you won't be disappointed!

Unreliable Customer Service and Disappointment

When I decided to shop at suzyshier.com, I was hoping for a smooth and pleasant experience. Unfortunately, my anticipation quickly turned into frustration when I encountered a major issue with the company's customer service. After placing my order, I contacted the customer service department to inquire about the shipment status. To my dismay, I received contradictory information. Initially, the representative assured me that my order had been shipped two days prior. However, when I requested a valid tracking number, I was stunned to learn that my order had not even been shipped yet. This blatant display of dishonesty left me feeling disrespected and undervalued as a customer. As someone who had chosen to support their business, I expected a certain level of honesty and transparency. The lack of integrity exhibited by the customer service agent was not only disappointing but also eroded my trust in the company as a whole. As a consumer, I firmly believe in the importance of being treated with respect and honesty. The deceptive practices I encountered during this experience were not only disheartening but also reflective of a broader issue within the company. In conclusion, my interaction with suzyshier.com's customer service left me deeply dissatisfied. I sincerely hope that they address these concerning issues to provide a more reliable and trustworthy experience for their customers in the future.

A Lesson in Integrity: Standing Against Deceit

In my recent encounter with suzyshier.com, I was disheartened by the lack of honesty displayed by their customer service. Initially informed that my order had been shipped, I eagerly requested a tracking number, only to discover that my purchase had not left the warehouse. This deceit left me feeling undervalued as a customer; a simple act of transparency goes a long way. As consumers, we place our trust in companies to uphold integrity in their operations. The disappointment faced when this trust is broken resonates deeply. Honesty should be the cornerstone of every customer-business relationship, fostering respect and loyalty. Let this be a reminder to all businesses - the path to success is paved with honesty and transparency. Upholding these values not only retains customers but also builds a reputation of trustworthiness and reliability. As customers, we deserve to be treated with respect and truthfulness. Let us support businesses that honor these principles and stand against deceit.

Fantastic Customer Service at College Square, Ottawa

I recently had the pleasure of experiencing exceptional customer service at the Suzy Shier store in College Square, Ottawa. From the moment I walked in, I was warmly greeted by a team of knowledgeable and friendly staff who made my shopping experience truly memorable. As someone who works in a customer service role myself, I have a deep appreciation for the level of service I received. The staff, including Malika, Alana, Bhargavit, and Tiffany, went above and beyond to ensure that I found exactly what I was looking for. Their genuine dedication to customer satisfaction was evident in every interaction, and their willingness to assist me with a positive attitude made me feel truly valued as a customer. Malika's expertise and attentiveness were invaluable as she helped me navigate through the store's latest collection. Alana's friendly and approachable demeanor made it easy for me to ask for recommendations, and her genuine interest in helping me find the perfect outfit was evident. Bhargavit's professionalism and willingness to go the extra mile did not go unnoticed, and Tiffany's warm and welcoming personality added to the overall delightful shopping atmosphere. Their collective knowledge of the brand's products and their ability to provide personalized assistance reflect the outstanding level of training and commitment to excellence at Suzy Shier in College Square, Ottawa. It is clear that the staff understands the importance of creating a positive and memorable experience for every customer. I left the store feeling not only satisfied with my purchases but also inspired by the amazing service I received. The team at College Square, Ottawa truly sets the standard for what exceptional customer service should look like. I highly recommend a visit to Suzy Shier at College Square for anyone looking for an extraordinary shopping experience, guided by a team that truly cares about their customers. Thank you, Malika, Alana, Bhargavit, and Tiffany, for making my visit such a memorable one. You are a true asset to the Suzy Shier brand.

Exceptional Service at College Square in Ottawa: A Heartfelt Appreciation

Let me start off by saying the staff at College Square in Ottawa are truly exceptional. As someone who values great customer service, I was blown away by the level of care and attention I received during my visit. Malika, Alana, Bhargavit, and Tiffany went above and beyond to ensure my experience was nothing short of amazing. Their warmth, professionalism, and genuine desire to help left a lasting impression on me. It's rare to come across a team that is so dedicated to making customers feel valued and appreciated. From the moment I walked in, I knew I was in good hands. I can't thank them enough for their kindness and expertise. It's clear that they take pride in what they do, and it shows in every interaction. Kudos to the staff at College Square for setting the bar high when it comes to customer service. If you're in Ottawa and looking for a shopping experience that exceeds expectations, look no further than College Square. You won't be disappointed. Thank you once again to Malika, Alana, Bhargavit, and Tiffany for making my day truly special.

I have been a Suzy client for a while…

An Exquisite Shopping Experience at Suzy Let me share my wonderful experience with Suzy, especially at their 4841 Younger St location in Shepard Mall. I've been a loyal customer for quite some time, and I can confidently say that every visit has been exceptional, thanks to the outstanding customer service provided by Vani. Vani, the customer service representative at this location, has always managed to impress me with her stunning looks, attentiveness, warm smile, and remarkable service. Her positive attitude and genuine care for every customer make the shopping experience truly delightful. Whenever I step into the store, Vani's welcoming demeanor immediately creates a positive atmosphere, and it's no surprise that many customers, including myself, are drawn to her assistance. I truly appreciate Vani's dedication to ensuring that every customer feels valued and taken care of. Her friendly and accommodating approach reflects Suzy's commitment to providing top-notch service. Vani's ability to engage with customers and meet their needs showcases her exceptional skills and passion for her role. Overall, the outstanding service provided by Vani has not only enhanced my shopping experiences but also solidified my loyalty to Suzy. Her presence and unwavering positivity have undoubtedly contributed to making Suzy a preferred destination for fashion and style. I want to extend my heartfelt thanks to Vani for consistently going above and beyond to make every visit a memorable one. Her exemplary service truly sets a high standard and reinforces the wonderful reputation of Suzy. In conclusion, my ongoing positive encounters with Vani and the team at Suzy have left an indelible impression on me. The exceptional service and personalized attention have made every trip to Suzy a delightful and rewarding experience. Thank you, Vani, for your incredible work and for being a true ambassador of exceptional customer care at Suzy.

Transformed by Vani’s Exceptional Service at Suzy

Being a loyal customer of Suzy, I have frequented their store at 4841 Younger St at Sheppard Mall, where I have had the pleasure of interacting with the remarkable Vani. Her stunning, attentive, and ever-smiling demeanor has truly made each visit a delightful experience. Vani's unparalleled customer service skills have left an everlasting impression on me. It's not just about the clothes at Suzy; it's about the exceptional service that Vani provides. Her positive attitude radiates warmth that makes every shopper feel welcomed and valued. Vani goes above and beyond to ensure that each customer leaves satisfied and happy with their purchase. Thank you, Vani, for your unwavering commitment to excellence. Your outstanding service has truly transformed my shopping experience at Suzy, and I look forward to returning for more of your exceptional assistance.

I have shopped at Suzy Shier

If you're on the hunt for a go-to fashion destination that seamlessly combines impeccable service and a stunning array of trendy clothing, Suzy Shier is the place for you. I've been a devoted shopper at the Ottawa St. Laurent location for several years, and without fail, I have always left with a smile on my face and a bag full of fabulous finds. I recently had the pleasure of experiencing exceptional customer service at the College Square store in Ottawa, and I simply couldn't wait to share my remarkable encounter. From the moment I stepped through the doors, the store manager, Tiffany, exuded warmth and genuine enthusiasm, instantly making me feel at ease and valued as a customer. Despite the bustling Saturday crowds, Tiffany's attentiveness and innate sense of style proved invaluable as she graciously assisted me in selecting outfits that perfectly complemented my taste. Her ability to effortlessly multitask while providing personalized attention truly set the tone for an unparalleled shopping experience. It was evident that her passion for fashion and unwavering dedication to customer satisfaction were at the forefront of her exceptional service. I greatly appreciated Tiffany's unwavering commitment to ensuring that I felt comfortable and well-assisted throughout my visit. Even while tending to other patrons, she remained attentive and accommodating, elevating my shopping venture to a level of genuine delight. Her professionalism and genuine care were truly commendable, leaving an indelible impression that speaks volumes about the outstanding caliber of the Suzy Shier team. In addition to the remarkable service, the store's diverse and on-trend selection of clothing further solidified my admiration for the brand. Suzy Shier certainly excels in curating a range of stylish garments that cater to a wide demographic, guaranteeing an inclusive shopping experience that transcends age and personal style. As a long-time patron of Suzy Shier, I am delighted to express my heartfelt gratitude to Tiffany and the entire Suzy Shier team for consistently upholding the highest standards of professionalism, kindness, and sartorial expertise. My visit to the College Square location was a testament to the brand's unwavering commitment to fostering an environment where customers are not only shoppers but cherished individuals. In closing, I extend my sincere appreciation to Suzy Shier for their dedication to excellence and commend them for their discerning eye for fashion and their unwavering emphasis on customer satisfaction. I eagerly anticipate my next visit, knowing that I will once again be met with unparalleled service and a treasure trove of style waiting to be discovered. Suzy Shier has undoubtedly secured a special place in my heart as the ultimate shopping destination, and I wholeheartedly encourage fellow fashion enthusiasts to embark on their own unforgettable Suzy Shier journey. With gratitude and admiration, Susan N. (Ottawa, ON)