Users Voice for Swiggy

93% users rated Terrible
1% users rated Poor
1% users rated Average
1% users rated Very Good
4% users rated Excellent
Pie Chart Review Representation for Swiggy
Swiggy Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 03 Jul 2019

Last updated by on 07 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Nov 2022 5 5 5 2.7 1 5
Dec 2022 1.4 5 4.6 5 5 2
Jan 2023 5 2.7 5 4.6 4.9 5
Feb 2023 1.6 3 3.7 5 3 1
Mar 2023 1.5 5 4.8 5 5 5
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Detailed Swiggy Review by

Introduction

Swiggy.com is an online food delivery service that has changed the way people order food. It was founded in 2014 in Bengaluru, India, and has since expanded to over 500 cities across India. Swiggy.com has become a popular choice for those who want to order food online, with an easy-to-use platform and fast delivery times.

Pros and Cons

Pros:
  • Wide range of restaurants and cuisines to choose from
  • Easy-to-use website and app
  • Fast delivery times
  • Great customer service
Cons:
  • Delivery fees can be high
  • Menu prices are sometimes higher on Swiggy.com than in the restaurant
  • Occasional delays in delivery times

User Experience

Swiggy.com has a user-friendly platform that is easy to navigate. Customers can choose from a variety of cuisines, filter based on price, and get real-time updates on their food delivery. Swiggy.com also offers a user-friendly mobile app, which makes ordering food quick and easy.

Pricing and Value for Money

The pricing on Swiggy.com varies by restaurant, but overall the prices are reasonable. There is a delivery fee, which can be high depending on the distance of the restaurant from the customer's location. Swiggy.com also occasionally offers discounts and promotions.

Alternatives

There are several other online food delivery services in India, including Zomato and Uber Eats. Each has its pros and cons, but Swiggy.com is known for its fast delivery times and wide variety of restaurants.

Customer Service

Swiggy.com has a great customer service team that is available to assist customers 24/7. Customers can contact Swiggy.com via phone, email or chat for any issues or concerns.

Product Quality and Selection

Swiggy.com offers a wide range of restaurants and cuisines to choose from, ensuring that there’s something for everyone. The quality of the food largely depends on the restaurant, but Swiggy.com has a rating system where customers can rate their experience.

Website Usability

The Swiggy.com website and mobile app are both user-friendly, easy to navigate, and well-designed. Users can choose their food, add it to their cart, and check out with minimal hassle.

Returns and Exchanges

Swiggy.com has a good returns and exchange policy. If there is an issue with an order, customers can contact the customer service team and get a refund or replacement.

Promotions and Discounts

Swiggy.com occasionally offers promotional codes and discounts, which can be applied at checkout. These promotions typically offer a percentage off of the total order.

Reputation

Swiggy.com has become a well-known and respected food delivery service in India. It has received positive reviews for its fast delivery times and wide range of restaurants.

Payment Options

Swiggy.com offers several payment options, including credit card, debit card, net banking, and digital wallets like Paytm and PhonePe. Customers can also choose to pay via cash on delivery.

Loyalty Programs

Swiggy.com offers a loyalty program called Swiggy Super, which offers unlimited free deliveries and lower surge fees for a monthly or annual fee.

Customer Reviews

Customers can leave reviews on Swiggy.com for both the restaurant and the delivery experience. These reviews help other customers make informed decisions about where to order from.

Community Involvement

Swiggy.com has several initiatives to give back to the community, including donating meals to those in need and partnering with NGOs.

Shipping and Costs

The shipping fees on Swiggy.com vary depending on the distance from the restaurant to the customer’s location. Customers can see the shipping fee before placing their order. The overall cost of an order on Swiggy.com depends on the restaurant chosen and the items ordered.

Swiggy Recent User Reviews

User Rating

1 stars

143

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Reviewer Name: digant patel

Review Submission Date: 2023-01-25

Review Title: Very bed experience not refund after 15…
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Review Description: Very bed experience not refund after 15 day's left

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Reviewer Name: Martha English

Review Submission Date: 2023-01-19

Review Title: Amazing experience & good delivery…
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Review Description: Amazing experience & good delivery service. Packaging was also impressive. Would love to order again. Recommended!Thanks a lot!

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Reviewer Name: Gwen Vijayi

Review Submission Date: 2023-01-18

Review Title: No use talking to them just a waste of…
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Review Description: No use talking to them just a waste of money and time. The instamart is worse as first it is never instant and 2nd they have no control of the quality of products sent to us. Most of the customer service is untrained,useless and has no wish to help. Just deleted the app and started using zomato and big basket.

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Reviewer Name: Sumit Jain

Review Submission Date: 2023-01-14

Review Title: Boycott Swiggy
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Review Description: Swiggy people are playing a new game these days, which probably many customers are not even aware of. If the customer orders anything, then they cancel that order by giving some reason and then collect the cancellation charge from the customer. But now the time has come to tell them their status.

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Reviewer Name: khrawkupar

Review Submission Date: 2023-01-11

Review Title: It's the worst delivery service
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Review Description: It's the worst delivery service. They have some how managed to slow down their clock. If they say it will take 30 mins it will actually take 45 mins. But on their app it will still show that it's ontime. This is a fraud activity cheating their customers

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Reviewer Name: ABHISHEK RAI

Review Submission Date: 2023-01-07

Review Title: Worst customer service ever
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Review Description: My order didn’t got delivered in 50 mins(It was supposed to come within 25mins)& Without any information they cancelled my order and initiated refund after 50 mins. They didn’t even bother to call.And when I asked for reason they offered me ?100 coupon as that can make for everything..My kids were waiting for that order and they got upset..I have seen these issues before but now decided to uninstall it.

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Reviewer Name: MARIA

Review Submission Date: 2023-01-07

Review Title: I ordered Rs.185/- full plate worth of…
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Review Description: I ordered Rs.185/- full plate worth of Momos and they delivered only half plate and that to 45 minutes late.When I asked for refund they say only Rs.118/- can be reimbursed in future orders.Shameless Management

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Reviewer Name: Naresh H

Review Submission Date: 2023-01-05

Review Title: Customer Service is getting bad daily.
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Review Description: Customer Service is getting bad daily.I got a bad cake and was told they will make sure it won't happen again and didnt even refund.

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Reviewer Name: ASHISH

Review Submission Date: 2023-01-04

Review Title: Useless customer service
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Review Description: Useless customer service. It’s like taking to freakin wall. And when the Order gets messed up they won’t compensate for anything. Happened many times and response is still same. Complete fraudulent service

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Reviewer Name: Alok deep

Review Submission Date: 2022-12-27

Review Title: Yummy..Pizza hut @MVP Colony ,Vizag…
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Review Description: Yummy..Pizza hut @MVP Colony ,Vizag city,i have order Pan Pizza and Pepsi from MVP colony pizza hut ,,,and i received on time with proper packing