Users Voice for Swiggy

97% users rated Terrible
3% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Pie Chart Review Representation for Swiggy
Swiggy Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Swiggy Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Recommended by 97+ verified customers on Trustpilot

Detailed Swiggy Review by AskmeOffers Editorial Team

Before making any shopping decision at swiggy.com, it is advised to check user's reviews of the swiggy.com product or swiggy.com merchant itself. At AskmeOffers.com, maintain 100% genuine and authentic reviews for the swiggy.com store and swiggy.com services and the same you can check before your purchase. We also request every shopper to submit and write about their experiences after availing of products or services offered by an swiggy.com merchant to help others make shopping decisions easy! Thank you.

Swiggy Recent User Reviews

👤

Reviewer Name: manita jain

Review Source Trustpilot

Review Submission Date: 16-Feb-2021

Review Title: Worst worst and worst service,
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Worst worst and worst service, Didn't deliver food plus donot refund money

👤

Reviewer Name: Amit Singh

Review Source Trustpilot

Review Submission Date: 14-Feb-2021

Review Title: Worst worst worst worst ever poor…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Worst worst worst worst ever poor service, spoiled my day. Food did not deliver but showing delivered. What kind if service provider you have. Making fool of people

👤

Reviewer Name: Rachana R Doraiswamy

Review Source Trustpilot

Review Submission Date: 14-Feb-2021

Review Title: Worst Quality and Pathetic Review
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Quality & Delivery to the lowest level... We ordered 4 dishes via Swiggy and 1 dish is not even included in the delivery. The remaining 3 dishes, 1 dish is not packaged properly and spilled all over the swiggy bag... No food for the family .... Swiggy cancellation is another mess.... 5-7 days as per terms & conditions and if not I will need to chat with call center to get my refund.... Swiggy hopefully you will be able improve service on agent facing, sales.... Absolutely unacceptable and inhumane...

👤

Reviewer Name: Lavanya Kumar

Review Source Trustpilot

Review Submission Date: 06-Feb-2021

Review Title: Very bad application
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very bad application, earlier it was good but now days delivery charge is more. delivery charge is only more than cost of ordered food. should do delivery free. and zomato is better than this application.

👤

Reviewer Name: Himani Bajaj

Review Source Trustpilot

Review Submission Date: 04-Feb-2021

Review Title: Actually a company which is not even…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Actually a company which is not even worth 1 point. On 28 Jan on email they confirmed refund of 700 in my account within 5-7 working days...and now they have denied that as well. SWIGGY is a CHEATERS....DONT TRUST THEM EVER

👤

Reviewer Name: Ellie

Review Source Trustpilot

Review Submission Date: 03-Feb-2021

Review Title: Restaurants quality should be…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Restaurants quality should be thoroughly checked before onboarding.

👤

Reviewer Name: Reema Gatti

Review Source Trustpilot

Review Submission Date: 22-Jan-2021

Review Title: Very poor service from Swiggy
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very poor service from Swiggy, from delivery person to all live chat person all are fraud , I never accepted this kind of service from Swiggy

👤

Reviewer Name: Aditya Narayan Goswami

Review Source Trustpilot

Review Submission Date: 15-Jan-2021

Review Title: Warning ?????? …
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Warning ?????? Everyone Be ALERT !!!! SWIGGY is trying to do a Big & Dangerous " Fraud ". Today, during payment through my Debit Card, SWIGGY was asking to Access and Auto-type the Bank's OTP from my Phone. Why ???? Bank's OTP is highly concerned with safety and security. How can Swiggy ask for the otp to ?????

👤

Reviewer Name: Hansa Reddy

Review Source Trustpilot

Review Submission Date: 12-Jan-2021

Review Title: Hi all I am telling everyone not to use…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Hi all I am telling everyone not to use thier service I had been suffered twice berore 3 days they have cancelled my order and not refund my amount guys if possible help me out it's not a rupee my 600 rs gone

👤

Reviewer Name: shweta chanan

Review Source Trustpilot

Review Submission Date: 04-Jan-2021

Review Title: We ordered from Swiggy and waited for…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: We ordered from Swiggy and waited for food for three hours and then in the end delivery boy cancelled the order. Then we contacted Swiggy and asked for a refund and they did not even give us the refund. Very very bad customer service and doggy app. I will not recommend ordering from this app. Maybe use Zomato instead,

👤

Reviewer Name: Shivani Garg PBB

Review Source Trustpilot

Review Submission Date: 03-Jan-2021

Review Title: Bakwas Ek dum
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bakwas Ek dum, I have leave in hostel, from hostel to main gate to reach take time of 15 Min and that time they return my order. Zomato is best than swiggy. And they didn't return my money.

👤

Reviewer Name: Khalik Khan

Review Source Trustpilot

Review Submission Date: 01-Jan-2021

Review Title: Very bad service paid amount but not…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very bad service paid amount but not recived food

👤

Reviewer Name: Bhav Kumar

Review Source Trustpilot

Review Submission Date: 01-Jan-2021

Review Title: Decent prices
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Decent prices. Bad delivery rates, poor customer service. Most restaurants I like are not available. Delivery guys don't even provide door service, on some of my pre-paid orders they come at a random street and took back my parcel aa I was unable to travel at a place 1km away from your door.

👤

Reviewer Name: Rahul Yadav

Review Source Trustpilot

Review Submission Date: 26-Dec-2020

Review Title: I Recently ordered my food with Swiggy…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I Recently ordered my food with Swiggy and they didn't delivered my food , very worst Experience , VERY VERY BAD SERVICE , DONOT USE SWIGGY,,,,,,,,,,........................

👤

Reviewer Name: Shagufta Yasmeen

Review Source Trustpilot

Review Submission Date: 23-Dec-2020

Review Title: no response from swiggy
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have ordered a food yesterday from the swiggy outlet but the delivery boy took 20 minutes to hand over the parcel to me, even after reaching at my place. when i opened it, i saw the packet has already been opened and tasted from the corner. i asked the delivery executive to take it back, as i want to replace but he refused. later i mailed many times, uploaded pictures for proof but no response i get. even i did not get my refund also.

👤

Reviewer Name: niraj rai

Review Source Trustpilot

Review Submission Date: 19-Dec-2020

Review Title: This site & his partner are very big…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: This site & his partner are very big fraud & robber. today purchase rasmalai 10 pcs. & amount 475 R.s. from its site & his partner Name OM Bikaner in Delhi. His partner are cancelled my order. I have not received order & refund Amount.

👤

Reviewer Name: priya

Review Source Trustpilot

Review Submission Date: 16-Dec-2020

Review Title: Unprofessional Delivery Partners
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Their delivery partners yell at the customer and they refuse to do anything about it. The app gives the delivery partner directions only up to the lane behind my house. Then I have to instruct them to come to the next lane where my house is. The partner then has the audacity to yell at me saying that I wrote the wrong address. The Swiggy team refuses to do anything about it.

👤

Reviewer Name: Ishan Gadroo

Review Source Trustpilot

Review Submission Date: 23-Feb-2021

Review Title: Worst Customer support
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: This company is just sitting to charge commission, as per them restraunt is solely responsible for food quality. Worst Customer support who can't even tell a wrong order from clear image. All their support team does is to take feedback.. please stop ordering from swiggy and don't waste your money. Suggestion : They should close their customer support team, who anyways do nothing.

👤

Reviewer Name: Siddhartha Muppavarapu

Review Source Trustpilot

Review Submission Date: 22-Feb-2021

Review Title: Don't order at nights
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Worst experience as they have cancelled my order 5 times in night time after 45 minutes I have ordered and just says couldn't replace order as restraunt is closed they just initiate refund as If I have ordered refund from swiggy and the customer care is there to just inform about refund and they couldn't do anything else over all worst customer care and service.

👤

Reviewer Name: Abhilasha Chadha

Review Source Trustpilot

Review Submission Date: 21-Feb-2021

Review Title: Very bad service I ordered a meal from…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very bad service I ordered a meal from Burger King at 02:13 and it’s 03:06 and order is delayed