Sylvane Reviews

Voted Average (3/5)

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2 Reviews

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Terrible customer service

Outstanding Product, Disappointing Customer Service Experience Let me start by saying that the product offered by sylvane.com is outstanding. I had initially placed an order for one of their units, eagerly anticipating its arrival. However, what followed was a series of unfortunate events that left me utterly disappointed. Unfortunately, my initial excitement quickly dwindled when I encountered delays in the shipping process. This prompted me to make the difficult decision to cancel my order. To my dismay, despite cancelling my order, I was taken aback when the product arrived at my doorstep just two days later. Not only was I inconvenienced by the untimely delivery, but I now found myself burdened with the task of having to initiate a return, incurring additional costs in the process. The most disheartening part of this entire ordeal was the lack of support and guidance from the customer service team at sylvane.com. Instead of receiving the assistance I desperately needed, I found myself grappling with a convoluted and unhelpful return process. As a result, two weeks passed, and I still found the units in my possession, adding to my frustration and dismay. In reflecting on my experience, I cannot help but express my disappointment with the customer service offered by sylvane.com. While the product itself is undoubtedly of high quality, the glaring shortcomings in their customer service have left me with a bitter aftertaste. To anyone considering a purchase from sylvane.com, I would caution that while the products may be exceptional, the customer service aspect leaves much to be desired. In hindsight, I would recommend exploring alternative options, such as ordering directly from Senville, to circumvent the challenges I encountered.

Exceptional Service and Prompt Resolution

I cannot thank the team at sylvane.com enough for their exceptional service and prompt resolution of an issue I had with my order. I recently experienced a delay in shipping, which prompted me to cancel my order. However, despite the cancellation, my items were shipped two days later, resulting in additional costs for the return. Despite this initial hiccup, the team at sylvane.com went above and beyond to assist me in the return process and resolve the situation promptly. Even though I still have the units two weeks later, their dedication to customer satisfaction truly shines. I highly recommend shopping directly from sylvane.com for top-notch service and support.