Users Voice for Talbots

85% users rated Terrible
5% users rated Poor
0% users rated Average
0% users rated Very Good
10% users rated Excellent
Pie Chart Review Representation for Talbots
Talbots Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 04 Aug 2019

Last updated by on 11 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4.2 1 4 1 1.4
Dec 2022 1.3 5 5 5 5 5
Jan 2023 5 5 1.5 2.6 4.9 1.4
Feb 2023 2.4 4.1 5 5 3 1.3
Mar 2023 1 5 5 5 5 5
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Detailed Talbots Review by

Introduction

Talbots.com is a women's fashion retailer that specializes in classic and timeless apparel, shoes, and accessories for women of all ages. Founded in 1947, Talbots has become a trusted name in fashion for its high-quality products and exceptional customer service. With over 500 retail locations across the United States and an online store that caters to customers worldwide, Talbots has established its presence as a leading retailer in the fashion industry.

Pros and Cons

Pros: - Wide selection of classic and timeless styles that never go out of fashion - High-quality clothing that is built to last and withstands regular wear - Extensive range of sizes, including petite, plus, and tall sizes - Affordable pricing for the quality of products offered - Excellent customer service and support Cons: - Limited selection of trendy and fast-fashion items that may not appeal to some customers - Some customers may find the sizing to be inconsistent and vary by product

User Experience

The Talbots.com website offers a user-friendly experience that is easy to navigate and browse. The site features clear and detailed product descriptions, high-quality images, and an intuitive search function. Customers can filter their search results by size, color, style, and price range to find the perfect product that meets their needs. The checkout process is straightforward, and customers can easily track their orders and view their purchase history.

Pricing and Value for Money

Talbots.com offers affordable pricing for high-quality products. While some items may be pricier than fast-fashion retailers, the quality and durability of Talbots' products make them a worthwhile investment. Additionally, Talbots frequently offers promotions and discounts that provide customers with significant savings on their purchases.

Alternatives

Some alternatives to Talbots.com include J.Crew, Ann Taylor, and Banana Republic. These retailers offer similar styles and quality products that appeal to similar customer demographics.

Customer Service

Talbots.com offers exceptional customer service, with dedicated representatives available to assist customers with any inquiries or concerns. Customers can contact customer service via phone, email, or live chat, and can expect prompt and personalized responses.

Product Quality and Selection

Talbots.com offers high-quality products that are built to last and withstand regular wear. The retailer specializes in classic and timeless designs that never go out of style, from tailored blazers and dresses to comfortable knitwear and footwear. Talbots offers an extensive range of sizes, including petite, plus, and tall sizes, ensuring that every customer can find the perfect fit.

Website Usability

Talbots.com features a clean and simple interface that is easy to use and navigate. The site is optimized for desktop and mobile devices, ensuring that customers can shop on-the-go. The product pages feature clear and detailed descriptions, high-quality images, and customer reviews to help customers make informed purchasing decisions.

Returns and Exchanges

Talbots.com offers a hassle-free return and exchange policy, allowing customers to return or exchange products within 90 days of purchase. Customers can return items in-store or by mail, and Talbots provides free return shipping labels for online purchases.

Promotions and Discounts

Talbots.com frequently offers promotions and discounts, with opportunities for customers to save on their purchases. These promotions may include discounts on specific products, free shipping offers, and limited-time sales events. Additionally, Talbots offers a loyalty program that rewards customers with discounts and exclusive perks.

Reputation

Talbots has established a reputation for providing high-quality products and exceptional customer service. The retailer has a loyal customer base that continues to return to the brand for its classic and timeless designs that never go out of style.

Payment Options

Talbots.com accepts most major credit cards, as well as payments through PayPal and Talbots gift cards. Customers can save their payment information for a streamlined checkout process on future purchases.

Loyalty Programs

Talbots offers a loyalty program, Talbots Classic Awards, that provides customers with exclusive discounts and perks. Members receive birthday bonuses, free shipping on online purchases, and access to exclusive events and promotions.

Customer Reviews

Talbots.com features customer reviews on its product pages, allowing customers to see honest and transparent feedback from other shoppers. The reviews offer insights into sizing, fit, and overall product quality, helping customers make informed purchasing decisions.

Community Involvement

Talbots prides itself on its community involvement and charitable contributions. The retailer partners with numerous organizations, including Dress for Success and the American Cancer Society, to support women's empowerment and health initiatives.

Shipping and Costs

Talbots.com offers standard shipping within the United States for a flat rate of $8.00. Customers can also choose expedited shipping options for an additional cost. Talbots provides free shipping on orders over $150, and customers can also opt for free in-store pickup at their nearest Talbots retail location. International shipping is available for an additional fee.

Talbots Recent User Reviews

User Rating

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Reviewer Name: Cathy

Review Submission Date: 2023-01-27

Review Title: None delivery - who has got my order?
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Review Description: Ordered 6 clothes items. They never arrived. After 3 emails requesting a reorder or refund, they just keep telling me it’s been delivered and. Must have given them the wrong address! I’ve asked them for a proof of delivery which they cannot supply. Very disappointed. Still waiting for refund or the order to be resent.

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Reviewer Name: Elli Nichols

Review Submission Date: 2023-01-11

Review Title: The clothes I payed for never arrived…
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Review Description: The clothes I payed for never arrived customer service they were no help

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Reviewer Name: Collette

Review Submission Date: 2023-01-09

Review Title: I ordered a jacket 29/10/2022 .despite…
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Review Description: I ordered a jacket 29/10/2022 .despite numerous emails backwards and forward s l am still waiting .l have all the emails and still not got the jacket .l have at least 10 emails at this stage and still no jacket

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Reviewer Name: Bailey Heyes

Review Submission Date: 2022-12-14

Review Title: Really awful customer service- been…
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Review Description: Really awful customer service- been going to same store over 20 years and staff just ignore me/ no offers to help, can’t even say Hello. Last 4 times I have just left the store. Online shopping is not better- bought 2 items on Black Friday, got a message acknowledging order but order never went through.

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Reviewer Name: Carl Roden

Review Submission Date: 2022-12-12

Review Title: Anne Pownall is the best!!!!!
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Review Description: Anne Pownall is the best!!!!!Very welcoming and she never stops…..Amazing woman xxx

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Reviewer Name: Steven Taylor

Review Submission Date: 2022-12-07

Review Title: I wouldn’t give a star if there was an…
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Review Description: I wouldn’t give a star if there was an alternative. Tell you your parcel has been delivered. Then still trying to get my money back don’t buy from fashiontalbot

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Reviewer Name: Eva

Review Submission Date: 2022-11-14

Review Title: Beware ordering from Canada!
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Review Description: Toronto Talbots store has mostly very large and small sizes in store and no longer can order so I purchased online. To my shock UPS contacted me a few weeks later that I owe $48 in custom fees! Nowhere on the Talbot site is it made clear that Canada is considered 'International' and subject to such fees. At the store the salesperson said they get many, many similar complaints from customers. And since 2 of my 3 items didn't fit it was a waste of money for sure.

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Reviewer Name: Connie England

Review Submission Date: 2022-11-01

Review Title: what is the deal with the fake Talbots…
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Review Description: what is the deal with the fake Talbots site? So, So cheap buys but orders can't be completed. after all information is given? I mean 4.00 and 5.00 dollar prices.! fashiontalbots.com is the site. I WANT A SITE WHERE I CAN SEND YOU THE CHEAP SITE I RECEIVED, PLEASE.!

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Reviewer Name: Robin Phillips

Review Submission Date: 2022-09-10

Review Title: THE WORSE CUSTOMER SERVICE
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Review Description: Placed on order on September 1st. When it hadn't been shipped by September 10th I started trying to contact Talbots. Tried to call and use chat multiple time and kept getting the message "we are busy, try again later". When I finally got through they were unable to locate my order despite my sending them confirmation email. THE WORST CUSTOMER SERVICE

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Reviewer Name: Steve Herzfeld

Review Submission Date: 2022-09-10

Review Title: I have purchased from Talbot's for the…
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Review Description: I have purchased from Talbot's for the past 15 years, the styling is awful, quality of fabric most look like something you could buy from Belk's for a lot less money. need a new buyer