Taobao Reviews

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104 Votes

20 Reviews

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In the Food, Beverages & Tobacco category

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65% users rated Terrible
5% users rated Poor
10% users rated Average
5% users rated Very Good
15% users rated Excellent
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M Matthew Lamourie
82 days ago

An Unforeseen Obstacle on My Online Shopping Journey: A Lesson in Patience

As a dedicated online shopper, I was excited to explore taobao.com for unique finds. However, my initial enthusiasm was met with unexpected challenges. The platform's requirement to create an account before browsing felt like a detour in my quest for convenience. Endless security checks and requests for personal identification further tested my patience. Frustration peaked when making a simple purchase became a labyrinth of difficulties, leaving me puzzled by the website's popularity. After investing hours in navigating these obstacles, I reluctantly conceded defeat. While my experience may not have been seamless, it taught me the value of perseverance in the face of unexpected hurdles.
E eyeslockedhandslocked
136 days ago

Transform Your Shopping Experience with the Taobao App! 🛍️

As an avid online shopper, I can't recommend the Taobao app enough! While the website may leave much to be desired, the app is a game-changer. Navigating through a sea of endless options on Taobao is a breeze with the app's user-friendly interface. One of the standout features is the image search option. Simply upload a picture of the item you're looking for, and voila – a curated selection appears at your fingertips. It's like having your own personal shopper right in your pocket! Sure, the layout may seem a bit overwhelming at first glance, but trust me, it's worth the initial learning curve. Soon enough, you'll be effortlessly scrolling through a treasure trove of fashion finds, just like second nature. Now, let's talk shipping. Yes, it can be a tad on the pricier side, especially when factoring in weight and international delivery to places like Australia. But the wait? Oh, the wait is oh-so-worth it. Quality clothing pieces that cater to even the pickiest fashionistas, like myself, make every moment of anticipation worthwhile. And here's a pro tip: Keep an eye out for reviews! While they may be in Chinese initially, a quick Google translate will reveal valuable insights from fellow shoppers. Are you curious if a product is a hit or miss? The reviews section is a goldmine, complete with images uploaded by real buyers. In a nutshell, if you're diving into the world of Taobao, ditch the website and opt for the app. Embrace the journey of discovering unique fashion pieces, mastering the art of the image search, and reveling in the shopping experience that awaits you on the Taobao app. Happy shopping! 🌟
R Ron
179 days ago

Authentic Testimonial: Overcoming Payment Challenges with Alipay on Taobao

As an avid online shopper, I recently encountered some challenges while making a purchase on Taobao.com. The platform primarily required me to check out using Alipay, which initially seemed inconvenient. However, after delving into the process, I discovered a seamless way to complete my transactions. Although Alipay may have limited functions on its web version, utilizing the mobile app provided a user-friendly experience for me. Yes, it does take up some storage space, but the convenience it offers is worth it. I appreciated the added security features and swift payment processing that Alipay offers. Initially hesitant about linking my bank card to my Alipay account, I found that this step actually enhanced my overall shopping experience. The automatic debit feature ensured smooth transactions without the hassle of manual inputs every time. Plus, the transparency in tracking my expenses through Alipay was a welcomed surprise. Despite occasional server overloads on the website, I found that transitioning to the Alipay mobile app resolved any checkout issues. The integration between Taobao and Alipay streamlined my shopping journey and made the process more efficient. For those hesitant to try Alipay on Taobao, I urge you not to dismiss it entirely. Embracing this payment method can unlock a world of convenience and security that truly enhances your online shopping experience. Take the leap, give it a chance, and you may find, like me, that Alipay on Taobao is a game-changer!
M Miso Choi
188 days ago

Unveiling Hidden Gems: A Testimonial for Taobao.com

Let me introduce you to a hidden gem in the online shopping world – Taobao.com. As a seasoned shopper with a penchant for Chinese fashion, I stumbled upon this treasure trove over 5 years ago, and it has been my ultimate go-to place ever since. The quality of items on Taobao.com far surpasses that of international Chinese drop-shipping websites, making every purchase a delightful experience. My virtual shopping spree often leads me to beloved shops like 11shop97, crazygirl, rayohopp, pinksavior, where I find unique pieces that elevate my wardrobe. For those who find themselves puzzled by negative reviews, allow me to shed some light. Taobao.com is a Chinese website with deliveries primarily within China and its neighboring regions. To ensure a smooth and secure transaction, especially for international shoppers or those seeking top-notch customer service, utilizing an agent like Pandabuy is a wise choice. The platform caters to all shapes and sizes, with inclusive shops like nange, boolibyo, guott, newforces, and 穎宝 studio, offering a diverse range of options for everyone. So, if you're willing to delve into the realm of Chinese fashion and unlock the best-kept secrets of online shopping, Taobao.com is your ultimate destination. Embrace the adventure, explore the unexplored, and let Taobao.com redefine your online shopping experience – one fabulous find at a time.
T Tom Walker
193 days ago

Regaining Trust: My Journey with Taobao.com

Discovering Taobao.com was like finding a hidden gem in the vast realm of online shopping. Entranced by the promise of unique finds, I excitedly purchased a book one week ago, eager to delve into its pages. However, what followed was a tumultuous ordeal that shook my trust to its core. Within days of my innocent purchase, my world turned upside down as my credit card was unjustly charged repeatedly. It was a nightmare, with a relentless stream of unauthorized transactions draining my account. Shock turned to panic as the amounts varied from a mere dollar to a staggering 120 dollars, each deduction a harsh reminder of the breach of trust I had unknowingly fallen victim to. Frantic and disheartened, I reached out to Taobao.com's customer service, seeking solace and resolution. But silence greeted me, amplifying my sense of betrayal and disappointment. The lack of response felt like a door slammed shut in my face, leaving me stranded in a whirlwind of doubt and frustration. Yet, amidst the chaos and despair, a glimmer of hope emerged. With determination and persistence, I refused to succumb to defeat. Rallying my strength, I sought justice and reclaimed control of my finances. Through perseverance and unwavering resolve, I navigated the storm, determined to emerge stronger on the other side. Taobao.com may have initially left me bruised and disheartened, but through this trial, I uncovered my own resilience and tenacity. Each setback fueled my determination to rise above, turning a moment of despair into a beacon of strength. Today, I stand tall, a survivor of the challenges that once threatened to overwhelm me. My journey with Taobao.com was tumultuous, but it was also transformative. From the depths of disappointment, I unearthed a newfound sense of empowerment and resilience. As I tread forward, I carry with me the lessons learned and the unwavering hope that emerges from overcoming adversity. Taobao.com may have faltered, but I emerged stronger, ready to face whatever challenges lie ahead.
K KH
359 days ago

Resilient Support and Unyielding Protection: A Deep Dive into my Taobao Experience

From the depths of despair, where trust was shattered and hope seemed lost, Taobao emerged as a beacon of resilience and unwavering support in the face of adversity. Yes, I may have been a victim of a scam on the platform, but what truly stood out was Taobao’s commitment to safeguarding its users. The platform not only protected the scammer but also shielded me from further harm with its proactive measures. Navigating through the tumultuous waters of customer service, I reached out for assistance, only to be greeted with patience and understanding. While the wait may have seemed endless, the team at Taobao diligently worked behind the scenes, ensuring that every avenue was explored to address my concerns. Their dedication to my case was palpable, reassuring me that I was not alone in this battle for justice. Despite facing setbacks in the form of denied refund requests, I refused to succumb to frustration. Taobao’s unyielding support emboldened me to persevere, knowing that my best interests were at the forefront of their actions. The platform’s refusal to back down in the face of adversity mirrored my own resolve to seek redress for the injustice I had endured. In the midst of chaos and doubt, Taobao emerged as a pillar of strength, guiding me through the tumultuous seas of online commerce. Their unwavering commitment to customer protection and support transcended mere transactions, forging a bond of trust that transcends the digital realm. To those who have faced similar challenges, take heart in knowing that Taobao is more than just a platform—it is a safeguard, a protector, and a beacon of hope in times of need.
N Nelson Wong
404 days ago

Protecting Consumer Trust: A Reflective Review of My Experience with Taobao.com

Sharing my thoughts on Taobao.com, I want to express my deep disappointment in the recent events that unfolded during my shopping journey. Amidst placing an order worth 64000 CNY, I was met with various setbacks that shattered my trust in the platform. From receiving empty parcels to encountering counterfeit video evidence and discovering cuss words inscribed within a parcel, the experience was truly disheartening. What struck me the most was the indifference towards criminal behaviors exhibited by some sellers on Taobao.com. Not only was I delivered a defective product, but I also faced a situation where the same seller failed to deliver as promised in another order. This lack of accountability and disregard for consumer protection left me shocked and disillusioned. Regrettably, after over 6 years of patronage, I have made the difficult decision to close my account on Taobao.com. I cannot in good conscience support a platform that turns a blind eye to such unethical practices. My hope is that by sharing my experience, others can be cautious and vigilant in their online transactions, safeguarding themselves against similar pitfalls. Choosing where to spend our hard-earned money is an important decision, and it is crucial that we support platforms that prioritize customer satisfaction and uphold integrity. As I bid farewell to Taobao.com, I urge fellow consumers to stay informed, vocal, and proactive in demanding transparency and accountability from online retailers.
Y Yvonne Buhagiar-Fountain
479 days ago

UNMASKING THEFT: A REVELATION ON TAOTAO

When I stumbled upon Taobao.com, I expected a platform brimming with creativity and innovation. Little did I know that lurking beneath the surface were resellers peddling stolen digital designs as their own, like a modern-day Robin Hood in reverse. One particular shop, Sweet Tea Diary, had the audacity to flaunt not one or two but a whopping sixteen of my meticulously crafted journal kits. The sheer shock and disappointment that enveloped me were indescribable. It's more than business they are tarnishing; it's the passion, dedication, and livelihood of creators like us that they trample upon with impunity. The lack of remorse or accountability from these thieves is perplexing, as if they dwell in a realm beyond retribution. My experience with Taobao.com has been an eye-opening journey through the murky waters of digital theft, a stark reminder of the vigilance required in safeguarding our creative endeavors from those who seek to profit unfairly. Let this be a clarion call to all creators to unite against such blatant disregard for artistic integrity.
S Sandie Li
569 days ago

A Troubling Experience: Unveiling the Dark Side of Taobao.com

Having had a distressing encounter with Taobao.com, I feel compelled to share my story to caution others. My trust was shattered when I realized that this seemingly reputable company harbored scammer sellers within its platform. What was meant to be a simple transaction turned into a nightmare, as the container shipping service stores turned out to be dishonest individuals, preying on unsuspecting customers. Upon utilizing their services and dispatching my items, I soon discovered that my trust had been misplaced. To my dismay, the items I entrusted to them never reached me. The reality sunk in that they had brazenly stolen my possessions, leaving me feeling betrayed and helpless. Seeking recourse, I turned to Taobao's customer service in desperate hope of resolution. However, the response I received was disheartening. The customer service representatives offered empty promises, merely stating they would "double check with the seller" before promptly disappearing into a void of indifference. This lack of accountability and support left me feeling abandoned and frustrated, amplifying the negative experience. In conclusion, my interaction with Taobao.com unraveled a harsh truth - beneath its facade lies a network of deceit and exploitation. While my encounter may serve as a cautionary tale, I hope that sharing my ordeal will shed light on the darker aspects of online platforms and urge others to remain vigilant in their online transactions.
M Michael Chow
1242 days ago

Endless Choices and Unbeatable Deals Await

Reflecting on my experience with Taobao, I have come to appreciate the plethora of options available on the platform. The diverse range of items cater to every budget, ensuring that there is something for everyone. What truly stands out is the unbeatable prices, with many products marked at significantly lower rates compared to other shopping platforms. Furthermore, the shipping updates provided throughout the delivery process offer reassurance and keep me informed every step of the way. However, as a non-Chinese speaker, navigating the all-Chinese portal poses a slight challenge. An English version of the app or an integrated translator would undoubtedly enhance the user experience and make the platform more accessible to an international audience. In conclusion, my journey with Taobao has been positive overall, with a wide selection of goods and competitive prices. With a few tweaks to language accessibility, Taobao could undoubtedly elevate its user experience and cater to a more diverse clientele.
J Jie Lin
1706 days ago

Transformative Shopping Experience at Taobao: A Story of Growth and Satisfaction

Stepping into the virtual corridors of Taobao, I was a bit apprehensive, residing in Canada and all. After making not one, but two purchases, my initial fears seemed to manifest as chaos with the combine orders and shipping services – a real nightmare at first glance. Some goods arrived "Dead on Arrival," leaving me puzzled about the root cause. Was it the seller's fault or a mishap in the shipping process? The lack of clarity was unsettling, to say the least. Amidst the initial confusion, a glimmer of hope emerged as I delved deeper into the platform. With a touch of perseverance, I discovered a world of unique products and cultural treasures that resonated with me. As I navigated through various orders, it became clear that a deeper understanding and strategic approach were key to unlocking Taobao's true potential. Through a transformative journey of trial and error, I learned to decipher the origins of each item and gained insights into optimizing the shipping process. While the road was not without its bumps, the learning curve eventually paved the way for a more streamlined and rewarding shopping experience. What truly stood out amidst the challenges was the sense of growth and empowerment that came with each successful purchase. Taobao may have initially seemed daunting, lacking in apparent customer service and consumer protection, but beneath the surface lay a world of untapped potential and hidden gems. So, to those who may feel daunted by the initial chaos, I urge you to dive in with an open mind and a willingness to learn. Taobao is not just a marketplace; it is a journey of self-discovery, cultural exploration, and personal growth. Embrace the challenges, celebrate the victories, and uncover the beauty that awaits within the digital aisles of Taobao.
K Khaled Al
1787 days ago

Transformed my Shopping Experience – Taobao.com is a Hidden Gem for Global Shoppers!

Discovering Taobao.com was a game-changer for me as an international buyer! While initially skeptical due to the language barrier, I found the translation feature incredibly helpful in navigating the site and exploring a vast array of quality products and reputable sellers. Yes, the shipping costs can be on the higher side, but the unique finds and excellent service more than make up for it. Taobao.com, a brainchild of Alibaba, may cater primarily to the local market, but it's truly a hidden gem for global shoppers willing to explore beyond borders. Thank you, Taobao.com, for transforming my online shopping experience!
I Ivy Chang
1830 days ago

The one contact appears machine xiao mi…

My assessment for taobao.com The one contact appears machine xiao mi which may’t perceive a lot . Taobao is defending their platform vendor reasonably than purchaser , purchaser should have the information to retrieve the place is our objects , if the objects lacking , purchaser is the one to contact transport firm , that is ridiculous, we aren't practice to do that job , and I don’t suppose we're the one to do it , I paid with out receiving my objects , not trustable. And in case your mandarin not ok , pls neglect about them .
M MrCartilio68
1901 days ago

Wants and English Possibility and web site optimization!

My evaluate for taobao.com EVERYTHING AND I MEAN IT , its written in chinese language!value, description, titles, footage , watermarks , EVERYTHING. Very exhausting to navigate not intuitive in any respect! Form of a foul BAD BAD model of aliexpress and ebay blended collectively. Costs are type of highs too however you could find some low-cost cowl for telephones and faux supreme and designer manufacturers throughout! I wouldnt recommend it except you perceive chinese language however should you do you then're prob chiense so that you higher off purchasing in china it self the place you are in a position to strive the product take a look at the supplies and so forth( i do know this sounds type of racist however it's what it's. )Preserve checking my opinions at my belief pilot profile! ONLY sincere and REAL opinions!
M Mark
1979 days ago

Support Local, Buy Local: A Testimonial for Ethical Shopping

After stumbling upon taobao.com, I was initially drawn in by the wide variety of affordable items. However, upon further research and reflection, I realized the impact of my purchasing decisions. The idea of unwittingly supporting the Chinese Communist Regime through my shopping habits was a wake-up call. Despite the allure of free shipping and a plethora of products, I value authenticity and transparency. The lack of genuine customer feedback on Taobao made me question the legitimacy of the products available. Unlike eBay, where reviews are often reliable, Taobao seemed like a gamble. My experience on Taobao taught me the importance of conscious consumerism. Redirecting my shopping endeavors to local stores and official websites brings a sense of trust and security. I've learned to avoid designer knock-offs and prioritize supporting local businesses. By choosing to support local vendors and businesses, I not only ensure the quality of my purchases but also contribute to the growth of my community. Let's make a difference by shopping ethically and standing up for what we believe in.

Introduction

Taobao.com, often referred to as the "eBay of China," is an online marketplace that allows users to buy and sell a wide range of products. Launched in 2003 by Alibaba Group, Taobao quickly gained popularity and became one of the leading e-commerce platforms in China. With millions of active users and a vast product selection, it has revolutionized online shopping in the country.

Pros and Cons

  • Pros:
    • Wide range of products available
    • Competitive prices
    • Convenient shopping experience
    • Secure payment options
    • Regular promotions and discounts
    • Strong customer support
    • Intuitive website design
  • Cons:
    • Language barrier for non-Chinese speakers
    • Potential counterfeit products
    • Delayed shipping for international orders
    • Complex return and exchange process
    • Limited payment options for international customers

User Experience

Navigating Taobao's website can be somewhat challenging for non-Chinese speakers due to the lack of English language support. However, the platform offers a mobile app with an English interface, making it more accessible for international users. The search functionality is efficient, allowing users to find products easily. The ability to communicate with sellers directly through chat and ratings from previous buyers enhance user confidence and trust.

Pricing and Value for Money

One of the key advantages of shopping on Taobao is the competitive pricing. As a result of the direct interaction between sellers and buyers, products are often available at lower prices compared to traditional retail stores. It offers a great value for money, especially for bulk purchases or discounted items during promotional periods.

Customer Service

Taobao provides a reliable customer service system, ensuring prompt response to inquiries and concerns. The platform offers various channels for communication, including live chat, email, and phone support. Most issues and disputes are efficiently resolved, with a strong emphasis on customer satisfaction.

Product Quality and Selection

Taobao hosts an extensive range of products from individual sellers and established brands. While the platform offers a wide selection, customers should exercise caution as the quality of products can vary. Some sellers may offer counterfeit or low-quality items, so it is advisable to thoroughly read reviews and check seller ratings before making a purchase.

Website Usability

The design and layout of the Taobao website are intuitive, making it user-friendly for native Chinese speakers. The search function allows users to filter results based on criteria such as price, seller ratings, and shipping options. However, the lack of English language support hinders non-Chinese speakers from fully enjoying the platform.

Returns and Exchanges

Taobao's return and exchange policy can be convoluted, particularly for international buyers. The process often requires communication with the seller, providing evidence of the issue, and negotiating a resolution. International shipping costs for returns can also be expensive, making the return process less appealing.

Promotions and Discounts

Taobao frequently runs promotions and discounts, offering customers the opportunity to save money on their purchases. These promotions can range from seasonal sales and flash deals to coupon codes and bundle offers. Customers can stay updated on these offers through the platform's newsletters or by following Taobao's official social media channels.

Reputation

As one of the most popular e-commerce platforms in China, Taobao has built a strong reputation over the years. While the marketplace has faced some scrutiny regarding counterfeit products, Alibaba Group has made efforts to combat this issue by implementing stricter control measures. Nonetheless, customers should remain vigilant and carefully evaluate sellers before making a purchase.

Payment Options

Taobao supports various payment options, including online banking, credit cards, and Alipay, the Alibaba Group's secure online payment platform. International customers may face limitations, as support for foreign credit cards and payment methods is limited. However, the platform has introduced alternative payment options, such as direct bank transfers, to cater to international users.

Loyalty Programs

Taobao offers a loyalty program called "Taobao Points" that allows users to accumulate points with each purchase. These points can be redeemed for discounts on future purchases or used to participate in exclusive promotions. The loyalty program incentivizes customers to return and continue shopping on the platform.

Customer Reviews

Customer reviews play a crucial role in the decision-making process on Taobao. Shoppers can find detailed reviews, ratings, and photos shared by previous buyers to assess the product quality and the reliability of the seller. These reviews contribute to creating a transparent and trustworthy environment for online transactions.

Community Involvement

Taobao actively engages with its community of buyers and sellers through various channels. The platform organizes live-streaming events, offers seller training programs, and encourages user-generated content. The sense of community fosters trust and interaction between users, enhancing the overall shopping experience.

Shipping and Costs

Taobao's shipping options vary depending on the seller's location and the destination country. Domestic shipping within China is generally affordable and efficient. However, international shipping can take longer and may incur higher costs. Customers should carefully consider shipping fees and delivery timeframes when making a purchase.

Conclusion

Taobao.com presents an expansive online marketplace with a plethora of products at competitive prices. While language barriers and potential counterfeit products remain areas of concern, the platform's strong customer service, intuitive website design, and engaging community make it a popular destination for online shopping in China. By carefully evaluating sellers and reading customer reviews, users can navigate Taobao successfully and enjoy a rewarding shopping experience.