Targetoptical Reviews

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146 Votes

71 Reviews

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In the Eye Care Center category

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30% users rated Terrible
7% users rated Poor
10% users rated Average
1% users rated Very Good
52% users rated Excellent
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T Thomas Hottle
49 days ago

Life-Saver in Style: A True Bargain-Hunter’s Paradise!

Let me start by saying that Target Optical has truly saved the day for me. As a budget-conscious shopper, finding a place that offers both quality eyewear and reasonable prices seemed like an impossible task until I stumbled upon their website. Not only did I manage to snag a pair of stylish glasses that perfectly suited my taste, but I was also pleasantly surprised by their swift delivery - receiving my order in just one week! The convenience and speed of their service truly exceeded my expectations. However, the only hiccup I encountered was with providing my prescription. Despite this minor setback, their customer service team was quick to assist me in resolving the issue, showcasing their dedication to customer satisfaction. Target Optical's commitment to affordability without compromising on style or quality has made me a loyal customer. If you're looking for a bargain-hunter's paradise without sacrificing fashion, look no further than Target Optical - a game-changer in the eyewear industry!
J Jeremy Raderstorf
50 days ago

Target Optical Delivers Hassle-Free and Accurate Online Eyewear Shopping Experience

As someone who values convenience and efficiency in online shopping, I cannot recommend Target Optical enough. Navigating their website to place an order was a breeze, and the option to input my insurance information directly online saved me precious time and effort. The seamless process instilled confidence in my purchase. When I finally received my glasses, I was delighted to find that they were a perfect match to what I had ordered. The precision and accuracy in fulfilling my prescription left me impressed and reassured about the quality of service I had received. Target Optical truly exceeded my expectations in every aspect. If you are looking for a reliable and customer-focused online eyewear retailer, Target Optical should be your go-to choice. Their commitment to making the shopping experience hassle-free, along with delivering flawless products, sets them apart in the eyewear industry. Trust Target Optical to cater to your optical needs efficiently and accurately.
S Sally M
51 days ago

Exemplary Customer Care and Attention to Detail

As a loyal customer of targetoptical.com, I recently encountered a slight hiccup with my contact lens order. Despite requesting -6.50 and -5.0 strengths, I was surprised to receive +6.50 and +5.0 instead. Disappointed, I contacted their customer service team, hoping for a quick resolution. To my initial dismay, the representative only offered to have the incorrect lenses returned without any mention of a replacement. However, after expressing my concern, the team went above and beyond to rectify the error promptly. Not only did they expedite the process for the return, but they also ensured that the correct lenses were shipped out to me without any additional charges. I was truly impressed by their exemplary customer care and attention to detail. Targetoptical.com has won me over not just with their quality products, but also with their dedication to customer satisfaction. Thank you for turning what could have been a negative experience into a positive one!
J Jorge Carrillo
51 days ago

Empathetic Support and Resolution at Target Optical

Upon my recent visit to targetoptical.com and encountering an issue with my progressive bifocal glasses purchased at their Metairie LA store, I initially faced challenges in obtaining the needed assistance. Feeling frustrated, I reached out to their customer service team and was met with understanding and empathy. The representative patiently listened to my concerns and swiftly took action to rectify the alignment issue on my glasses. Their dedication to ensuring my satisfaction transformed my initial disappointment into genuine gratitude. I am now able to comfortably read with my corrected glasses, thanks to the exceptional support provided by the Target Optical team. My faith in their commitment to customer care has been restored, and I am delighted with the positive outcome of my experience.
S Saeed
54 days ago

A Shining Example of Exceptional Customer Service

Looking for a reliable online optical store, I stumbled upon targetoptical.com. Initially, I encountered a small hiccup with my order, but what followed truly amazed me. I placed an order for glasses without realizing the absence of an anti-reflective coating option. After reaching out to customer service, they assured me that despite not being able to cancel the order, they would facilitate a hassle-free exchange once the glasses arrived in January. The attention to detail and care offered by the live chat agent, who confirmed with their supervisor that the exchange could be processed in 2024 to align with my insurance benefits, left me feeling valued and understood. Come January, when the glasses arrived, true to their word, I reached out for the exchange, only to encounter a slight roadblock. While an exchange was not possible, I was swiftly offered a refund. Although initially disheartened, the stellar service and understanding exhibited by the Target Optical team left me grateful and appreciative. Their commitment to customer satisfaction and willingness to address my concerns with empathy and efficiency have made me a loyal customer. Thank you, Target Optical, for demonstrating what exemplary customer service truly entails.
A ANTHONY HEGGIE
54 days ago

Transforming My Vision: A Target Optical Journey

Embarking on my online eyewear quest, I stumbled upon Target Optical's website, seeking a perfect blend of style and functionality. As I navigated through the virtual aisles of frames, I was met with a plethora of choices that catered to my diverse tastes – from classic to trendy, they had it all. The seamless browsing experience coupled with detailed product descriptions and high-definition images made it easy for me to envision how each pair would complement my features. The virtual try-on feature was a game-changer, allowing me to see how the frames looked on my face from the comfort of my home. It was like having a personal stylist right at my fingertips! Placing my order was a breeze, and I was kept informed every step of the way. The package arrived promptly, and I was delighted to unbox my new eyewear. The quality exceeded my expectations, and the fit was nothing short of perfect. Target Optical had not just provided me with glasses; they had given me a confidence boost and a newfound clarity in more ways than one. I can confidently say that my online purchase at Target Optical was not just great – it was a transformative experience that left me seeing the world through a new lens, quite literally. Thank you, Target Optical, for helping me see clearly and stylishly!
L LV
55 days ago

Regaining Crystal Clarity: A Redemption Story with Target Optical

Embarking on the journey of purchasing prescription glasses online can be daunting, fraught with uncertainties. My experience with Target Optical initially left me disheartened as the glasses arrived with misaligned lenses, impairing my vision. The frustration peaked when a deduction of $35 was made from the refund, compounding my disappointment. However, amidst this setback, a glimmer of hope emerged. Target Optical, embodying true customer-centricity, not only acknowledged their misstep but also rectified it with humility and grace. Their swift response and genuine effort to make amends illuminated their commitment to customer satisfaction. This transformative experience with Target Optical serves as a beacon of trust and reliability in the realm of online eyewear shopping. It is a testament to their dedication to rectifying mistakes and prioritizing customer happiness above all else. Today, my vision is crystal clear, both literally and figuratively, thanks to the unparalleled service and care provided by Target Optical. In the face of challenges, Target Optical shines as a beacon of redemption and unwavering customer support, restoring faith in online eyewear purchases. Gratitude fills my heart as I reflect on this journey, and I wholeheartedly recommend Target Optical for their integrity and commitment to customer delight.
K Kevin Pleasant
58 days ago

Target Optical Delivered Beyond Expectations

Let me tell you about my exceptional experience with Target Optical. The phrase "good fit glasses are perfect" couldn't be more accurate. Not only did I find the ideal pair of glasses that fit me like a glove, but they also exceeded my expectations in every way. From the moment I placed my order, the process was seamless and hassle-free. What truly impressed me was the lightning-fast delivery; I received my glasses much quicker than anticipated, and the quality was top-notch. Target Optical not only met but surpassed my expectations. Their attention to detail and commitment to customer satisfaction are truly commendable. I am beyond thrilled with my purchase and will definitely be returning for all my eyewear needs. Thank you, Target Optical, for providing such a fantastic shopping experience. You have gained a loyal customer in me!
K Kevin Day
59 days ago

Exceeding Expectations: A Perfect Service Experience

When I turned to targetoptical.com for assistance, I wasn't sure what to expect. However, from the moment I connected with their agent, it was clear that this was going to be a different kind of customer service experience. The level of knowledge displayed by the agent was truly impressive, as they quickly identified and resolved my issue with efficiency and expertise. What truly set this encounter apart was the fact that my problem was resolved in just one call. The agent's professionalism and willingness to go above and beyond left me feeling not only satisfied but also impressed. It's rare to come across such exceptional service these days, and targetoptical.com delivered in spades. My experience with targetoptical.com exceeded all my expectations, and I wouldn't hesitate to recommend their services to anyone in need. Thank you for a perfect service experience that truly stood out from the rest.
K Ken Hathaway
59 days ago

An Honest Review: Smooth Ordering, Chaotic Pickup

Upon browsing targetoptical.com, placing an order seemed like a breeze, but the pickup process turned into a bit of a letdown. Anticipating a seamless experience, I was taken aback when the store was unaware of my order, leading to a drawn-out search to locate it. The lack of synchronization between their online system and in-store records created an awkward situation where I felt as though I was picking up a mysterious package, rather than my much-anticipated eyewear. Although the affordability of the products was commendable, the overall pickup ordeal left a sour taste. It felt as if the staff was disinterested in assisting me, almost as if my online purchase was inconsequential to them. The transaction concluded with them simply handing over a nondescript brown box, devoid of the personalized touch one expects when collecting a purchase from a physical store. While the pricing was attractive, the disjointed pickup experience overshadowed the initial convenience of ordering online. Regrettably, the disconnect between online orders and in-store processes left me feeling hesitant about future online purchases from the establishment. Hopefully, future improvements can bridge this gap and restore the seamless shopping experience I had hoped for.
A Angela Vaughn
60 days ago

A Heartfelt Appreciation for Danae Paholek and Team at Target Optical

As I walked into Target Optical, I was greeted by Danae Paholek and her team with warmth and professionalism that truly set them apart. It was January 27th when I experienced exemplary customer service that left a lasting impression on me. Danae's attention to detail and genuine care ensured that I found the perfect Michael Kors glasses that I absolutely adore. Not only did the team help me with my eyewear needs, but they went above and beyond to make me feel valued and appreciated as a customer. Their dedication to providing top-notch service is truly commendable, and I couldn't help but share my wonderful experience with all my friends and family. Thank you, Danae Paholek, and team, for creating such a memorable and enjoyable shopping experience. Your exceptional service and commitment to customer satisfaction have earned my trust and loyalty. I look forward to returning to Target Optical for all my future eyewear needs, knowing that I will always be in good hands.
R Randa Qaisi
63 days ago

Surpassed Expectations: Unmatched Quality and Service at targetoptical.com

I couldn't help but share my exceptional experience with targetoptical.com, a testimonial that stands in stark contrast to a previous review. Gone are the days of subpar quality and service that plagued my previous eyewear provider. When I approached Target Optical to tighten my beloved Versace frames, I was met with a level of care and expertise that surpassed all expectations. Not only did the skilled associate expertly adjust my frames without a hitch, but they also went above and beyond by ensuring the lenses were handled with the utmost precision and care. The attention to detail was truly commendable, especially considering the mishap I had faced elsewhere with a different company. What truly sets targetoptical.com apart is their commitment to quality. The replacement lenses provided to me not only maintained the integrity of my designer frames but also proved to be durable and long-lasting. The impressive longevity of the coating on the lenses left me in awe, standing the test of time and daily wear with ease. In an industry where customer service can often fall short, Target Optical's dedication to customer satisfaction is truly a breath of fresh air. They don't just meet expectations; they exceed them. The swift resolution of any issues and their genuine concern for my satisfaction spoke volumes about their professionalism and commitment to excellence. I am now a loyal customer of targetoptical.com, grateful for the superior quality and service that I have received. If you're seeking unparalleled expertise, outstanding service, and top-tier eyewear, look no further than Target Optical. They have set a new standard in the industry, and I couldn't be happier with my decision to trust them with my optical needs.
J Jody Hansen
65 days ago

Exceptional Service Beyond Expectations

Embracing the world of online shopping can be daunting, but my experience with targetoptical.com was nothing short of exceptional. Amidst the hustle of a busy day, I found solace in their post-5PM availability. Jessica Berleen, a sales associate par excellence, not only greeted me warmly but also delved into sorting out my insurance details efficiently. With a prescription in hand, I was in dire need of frames and lenses. Jessica's keen eye and attention to detail shone through as she meticulously placed my order, ensuring a seamless and expedited process. The ease with which my eyewear needs were met left me thoroughly impressed. Without a doubt, I have found my go-to eyewear destination and will be a returning customer, eager to witness more of their outstanding service firsthand.
S Sakina Gardezi
69 days ago

A True Lifesaver: How Target Optical Came Through When I Needed Them Most

Let me begin by saying that my recent experience with targetoptical.com was nothing short of challenging. The staff and doctor I encountered were, to put it lightly, extremely difficult to deal with. From being unaccommodating to providing me with a prescription for contacts that seemed impossible to find, the frustration I felt was overwhelming. At one point, I found myself in a desperate situation - my contacts had fallen, and I was left without a viable solution. Despite my repeated pleas for assistance, it seemed like my requests were falling on deaf ears. The brand prescribed to me was not readily available, and the prospect of preordering them two weeks in advance was far from ideal. Feeling helpless and on the verge of tears, I reached out to Target Optical once more, explaining my urgency and the challenges I was facing. To my surprise and immense relief, they stepped up in a way I never expected. Not only did they listen to my concerns, but they also took swift action to ensure I had a suitable alternative. Their quick thinking and willingness to help provided me with the comfort and reassurance I desperately needed. Thanks to Target Optical's intervention, I was able to attend my event with confidence, free from the burden of glasses that clashed with my attire. Their support was a true lifesaver, and I can't express my gratitude enough. In a moment of crisis, they were the beacon of hope that guided me through. So, to anyone feeling overwhelmed and unsure of where to turn, let me assure you - Target Optical is more than just a service provider; they are a lifeline in times of need. Thank you, Target Optical, for going above and beyond to make a difference when it mattered most.
J Judith Dupes
72 days ago

Transformed Experience at Target Optical on Pine Ridge Road, Naples FL

My recent visit to targetoptical.com's store on Pine Ridge Road in Naples, FL, left me completely satisfied - a complete turnaround from my previous experience. The manager, Jesse, was warm, welcoming, and professional throughout. This time, the store was spotless, and all necessary precautions were taken to ensure a safe environment. During my eye exam, the optometrist paid thorough attention to detail, taking the time to explain each step and address any concerns I had. There was no pressure to visit a private practice; instead, the focus was solely on providing me with the best care possible. After a comprehensive 30-minute eye exam, I was given an accurate prescription for both glasses and contact lenses. When I returned to inquire about my pupil distance (PD) for new eyewear, Jesse kindly provided me with the information, regardless of where I planned to purchase my glasses. This level of customer service truly exceeded my expectations and reinforced my trust in Target Optical. I highly recommend visiting this location for all your eyecare needs. The personalized attention, professionalism, and care I received made all the difference. Thank you, Target Optical, for restoring my faith in exceptional service!

Introduction

Target Optical is a subsidiary of Target Corporation, a renowned American retail company. It offers a wide range of eyeglasses, contact lenses, sunglasses, and eye care accessories for men, women, and children. The targetoptical.com website allows customers to purchase eyewear from the comfort of their homes, with delivery options to their doorsteps.

Pros and Cons

Pros:
  • Wide variety of eyewear products
  • Free shipping for orders above $35
  • Competitive prices
  • Free returns and exchanges within 90 days
Cons:
  • Limited promotions and discounts
  • Customer service can be slow at times

User Experience

Target Optical's website has a user-friendly interface, making it easy to find and purchase products. Customers can filter products by various criteria like price, brand, frame shape, and more. The website also offers a virtual try-on tool that allows customers to virtually try on glasses before purchasing.

Pricing and Value for Money

Target Optical offers competitive prices compared to other online eyewear retailers. The website currently offers discounts on selected items, saving customers up to 20%. The website also offers affordable lenses, with prices starting at $50.

Alternatives

Some other online eyewear retailers that offer similar products and services include Warby Parker, Zenni Optical, and GlassesUSA.

Customer Service

Target Optical's customer service team is available to answer any questions or concerns customers may have via phone or email. However, response times can be slow at times.

Product Quality and Selection

Target Optical offers a wide range of high-quality eyewear products from top brands like Ray-Ban, Oakley, and more. Products are durable, stylish and available in different colors and sizes. Target Optical also offers a variety of lenses, including polycarbonate, high-index, and progressive lenses.

Website Usability

The website is well-organized and easy to navigate. Customers can easily filter products by price, shape, color, brand, or material. The virtual try-on tool is an added advantage, and the checkout process is fast and hassle-free.

Returns and Exchanges

Target Optical offers free returns and exchanges within 90 days of purchase. Customers can return or exchange products in-store or via mail.

Promotions and Discounts

Target Optical offers occasional discounts and promotions on selected items. Currently, the website offers a 20% discount on selected items.

Reputation

Target Optical has a good reputation in the eyewear industry, known for offering high-quality products and excellent customer service. The company also has an A+ rating with the Better Business Bureau.

Payment Options

Target Optical accepts major credit cards like Visa, Mastercard, American Express, and Discover. The website also accepts Target gift cards and PayPal.

Loyalty Programs

Target Optical does not currently offer a loyalty program or rewards program for its customers.

Customer Reviews

Target Optical has generally positive customer reviews, with customers praising the wide range of eyewear products, competitive pricing, and fast delivery. However, some customers have complained about slow customer service and delays in receiving their orders.

Community Involvement

Target Corporation, the parent company of Target Optical, is known for its extensive community involvement efforts, including donating to charitable organizations and community development programs.

Shipping and Costs

Target Optical offers free standard shipping on all orders above $35. Customers can also opt for expedited shipping for an additional fee. The company also ships to APO/FPO/DPO addresses and internationally for an additional charge. Standard shipping typically takes 5-7 business days. In conclusion, Target Optical's website is a great platform to purchase high-quality eyewear products. It offers excellent value for money, a wide range of products, and hassle-free returns and exchanges. The website's user-friendly interface and virtual try-on tool make it easy to select the right eyewear products. Although customer service can be slow at times, Target Optical's positive reputation and good customer reviews make it a reliable choice for eyewear purchases.