Users Voice for Tatacliq

72% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
28% users rated Excellent
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Tatacliq Overall rating
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User Interface
Quality

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Review article published on: 04 Feb 2019

Last updated by on 07 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Nov 2022 5 5 1 3 4.2 5
Dec 2022 5 1.6 5 5 5 4.3
Jan 2023 5 5 4.9 5 3.6 5
Feb 2023 1 1.7 3 1.8 5 3.7
Mar 2023 1 1.3 5 5 5 4.3
Line Chart for Rating of peer stores

tatacliq.com

aliexpress.com

boomf.com

rakuten.com

mahabis.com

sunsky-online.com

Detailed Tatacliq Review by

Introduction

Tata Cliq is an e-commerce website belonging to the Tata Group, one of India's largest conglomerates. It launched in 2016 and operates as a digital marketplace that sells products ranging from fashion to electronics, appliances, and jewelry. The website has a minimalistic and modern design, and its offerings are aimed at the middle to high-end consumer segment.

Pros and Cons

Pros:
  • Wide range of products from various categories
  • Authentic products and reliable sellers
  • Competitive pricing and regular discounts
  • Easy to navigate website with a clear layout
  • Regular updates and new arrivals
Cons:
  • Limited customization options for some categories
  • Slow delivery to remote locations
  • Limited payment options
  • Some categories have lower product selection than competitors

User Experience

The website is easy to navigate, and products are listed with clear images and descriptions. Searching for products is straightforward, and filters are available for price range, color, size, and brand. However, the website can be slow to load sometimes. The website is optimized for mobile use, and an Android and iOS application is available for download.

Pricing and Value for Money

Tata Cliq's pricing is competitive compared to other e-commerce websites in India. Regular discounts and promotional offers are available, further reducing the already reasonable prices. The value for money on Tata Cliq is excellent, with genuine products from reliable sellers at affordable prices.

Alternatives

Tata Cliq's main competitors are Amazon, Flipkart, and Myntra. Amazon is the market leader in India's e-commerce sector, while Flipkart and Myntra are owned by the Walmart-owned company. Tata Cliq offers a unique product selection that sets it apart from other e-commerce websites.

Customer Service

Customer service on Tata Cliq is satisfactory. The website offers a 24/7 phone and email support service, and its policy regarding returns and exchanges is reasonable. However, the response time can be slow at times.

Product Quality and Selection

The quality of products on Tata Cliq is good, and the website only sells authentic products from reliable sellers. The selection of products is vast, ranging from clothing, electronics, appliances, and jewelry.

Website Usability

Tata Cliq's website usability is simple and user-friendly. The website is optimized for quick loading times and easy navigation. The website's design is modern and minimalistic.

Returns and Exchanges

Tata Cliq's return policy is reasonable. The website offers free returns and exchanges within seven days of delivery. However, some products, such as electronics, have a more in-depth return policy.

Promotions and Discounts

Tata Cliq offers regular promotions and discounts on its products. The website also runs occasional flash sales and offers deals on specific products and categories.

Reputation

Tata Cliq's reputation is positive, and the website has established itself as a reliable e-commerce platform. The website is part of the Tata Group, which is known for its ethical and sustainable business practices.

Payment Options

Tata Cliq's payment options are limited compared to its competitors. The website accepts credit and debit cards, net banking, and cash on delivery.

Loyalty Programs

Tata Cliq offers a loyalty program called Cliq Cash that rewards users with points for purchases made on the website. The points can be redeemed for discounts on future orders.

Customer Reviews

Tata Cliq has a review section for each product, which allows customers to leave their feedback about the product. The reviews are usually helpful and informative, providing useful insights into the product's quality and usability.

Community Involvement

Tata Cliq's website does not have a community involvement feature. However, the Tata Group has several social responsibility initiatives, including environmental sustainability and education.

Shipping and Costs

Tata Cliq ships its products to over 7000 pin codes in India. Some remote locations are excluded, and the delivery time can be slow. The shipping cost depends on the product's weight and delivery location, and it is usually reasonable.

Conclusion

Tata Cliq is a reliable and reputable e-commerce website that offers a wide range of products at competitive prices. The website's user experience is minimalistic and modern, making it easy to navigate and shop for products. Tata Cliq's product selection, quality, and pricing make it a viable alternative to other e-commerce websites in India.

Tatacliq Recent User Reviews

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Reviewer Name: VARUN CHHABRA

Review Submission Date: 2023-01-29

Review Title: I got the product completely different…
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Review Description: I got the product completely different from ordered. The courier boy changed the upper bill of the packet by making the hole in the packing. And the product is different when opened. Customer service has refused my request as of now. Will keep chasing and update here. Escalated the request to higher management. Let's see what happens.

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Reviewer Name: Abhi Patel

Review Submission Date: 2023-01-17

Review Title: The company has worst customer support
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Review Description: The company has worst customer support. They don’t short out your issue. They have not sent the item and refused to refund the amount saying you are falsely claiming, we have delivered the item.They tell you to keep mailing on their customer support without responding.I have lost my money, I hope people read this review and avoid losing theirs.

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Reviewer Name: Anil Sharma

Review Submission Date: 2022-12-14

Review Title: Horrible customer service.Correct pair…
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Review Description: Horrible customer service.Correct pair of shoes sent back but Tata cliq says that the Quality check failed.The delivery guy checked the product before picking up the product.They treat their customers with utter disrespect and their customer service is beyond pathetic.Will Never buy anything from TataCliq.

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Reviewer Name: KDL

Review Submission Date: 2022-08-08

Review Title: Personal experience was great
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Review Description: After so many negative reviews I decided to give it a try and much to my surprise items were delivered on or before time and quality was super good! I dont know might be I was lucky I bought items worth 3k and didnt had the chance with their customer service( fr which there are many negative reviews) Anyways my personal experience was great!

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Reviewer Name: Hidden

Review Submission Date: 2021-01-29

Review Title: One of the worst site to shop
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Review Description: TataCliq - One of the worst site to shop. I returned my one of the ordered product and got less money in refund and its been more than 2 months i am chasing. This way they are making money and harassing their customers. Nobody is willing to work there. I hope i will get my money one day with interest..i didn't even wanted to give 1 star to them..they deserve in negatives

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Reviewer Name: Hidden

Review Submission Date: 2021-01-29

Review Title: One of the worst site to shop
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Review Description: TataCliq - One of the worst site to shop. I returned my one of the ordered product and got less money in refund and its been more than 2 months i am chasing. This way they are making money and harassing their customers. Nobody is willing to work there. I hope i will get my money one day with interest..i didn't even wanted to give 1 star to them..they deserve in negatives

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Reviewer Name: Prasad Sakharkar

Review Submission Date: 2020-09-24

Review Title: Very poor Application will never recommend
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Review Description: Thrice I ordered a trouser, everytime the order was placed successfully and the pincode was serviceable. After successfully placing the order the status never changed and hence the amount was refunded. Waste of time fooling customers.Order Id109079204109429943109533002

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Reviewer Name: Prasad Sakharkar

Review Submission Date: 2020-09-24

Review Title: Very poor Application will never recommend
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Review Description: Thrice I ordered a trouser, everytime the order was placed successfully and the pincode was serviceable. After successfully placing the order the status never changed and hence the amount was refunded. Waste of time fooling customers. Order Id 109079204 109429943 109533002

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Reviewer Name: Sekhar M

Review Submission Date: 2018-09-09

Review Title: Easy shopping..
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Review Description: Easy shopping... prices are cheaper than Amazon flipkart

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Reviewer Name: Sekhar M

Review Submission Date: 2018-09-09

Review Title: Easy shopping..
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Review Description: Easy shopping... prices are cheaper than Amazon flipkart

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