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Tatcha.com is a luxury skincare brand that offers a range of products inspired by Japanese beauty rituals. Founded by Victoria Tsai, Tatcha aims to embody the qualities of the geisha's porcelain skin, which are clear, smooth, and radiant. The brand prides itself on using clean, non-toxic ingredients that are clinically tested to improve the skin's texture, tone, and hydration. Tatcha products are designed to deliver results without compromising on quality, making them an excellent choice for people looking for premium skincare solutions.
Pros and Cons
Pros:
- Tatcha uses clean, non-toxic ingredients in its products
- The brand is backed by scientific research and clinical testing
- Tatcha offers a range of products that cater to different skin types and concerns
- The packaging is aesthetically pleasing and sustainable
- Tatcha has a strong commitment to giving back through various charitable initiatives
Cons:
- Tatcha products are relatively expensive compared to other skincare brands
- Some people may find the fragrance of the products overpowering
- The brand is not widely available in brick-and-mortar stores
User Experience
Navigating Tatcha's website is a seamless experience. The site is well-organized, and users can find the product they need quickly using the search bar or by browsing the various categories. The website also features an informative blog, which provides users with tips, tricks, and insights into the world of skincare. Overall, Tatcha's website provides a user-friendly and informative experience for its customers.
Pricing and Value for Money
Tatcha's products are relatively expensive compared to other skincare brands. However, customers can be assured that they are paying for high-quality products that are backed by scientific research and clinical testing. Additionally, Tatcha offers the option to purchase their products in bundles or sets, which can provide added value for money.
Alternatives
Some alternatives to Tatcha in the luxury skincare market include La Mer, Dr. Barbara Sturm, and Augustinus Bader. These brands offer a range of high-quality skincare products that cater to different skin types and concerns.
Customer Service
Tatcha has a strong commitment to customer service. Their website features a chat option, which enables users to chat with a representative about any questions or concerns they may have. Additionally, Tatcha offers a 60-day money-back guarantee on all of their products, making it easier for customers to try their products without the risk of losing money.
Product Quality and Selection
Tatcha offers a range of skincare products that are designed to improve the texture, tone, and hydration of the skin. The brand uses clean, non-toxic ingredients that are clinically tested and formulated to be gentle and effective. Tatcha's products range from cleansers to serums, creams to masks, and are designed to cater to different skin types and concerns.
Website Usability
Tatcha's website is well-organized and easy to navigate. Users can find the products they need via the search bar, or by browsing through the various categories. Additionally, Tatcha provides users with informative blog articles, which provide insights and tips into the world of skincare.
Returns and Exchanges
Tatcha offers a 60-day money-back guarantee on all of their products. This guarantee ensures that customers can try their products risk-free and return them for a refund if they are unsatisfied.
Promotions and Discounts
Tatcha occasionally offers promotions and discounts on their products. Customers can sign up for the Tatcha newsletter to stay updated on the latest deals and savings opportunities.
Reputation
Tatcha has built a strong reputation as a luxury skincare brand that uses clean, non-toxic ingredients and is backed by scientific research and clinical testing. Additionally, Tatcha's commitment to giving back through various charitable initiatives has also helped to boost its reputation.
Payment Options
Tatcha accepts a range of payment options, including all major credit cards, PayPal, and Apple Pay.
Loyalty Programs
Tatcha offers a loyalty program called "The Rice Polish Refill Program," which allows customers to save up to 20% on their Tatcha products by subscribing to a set delivery schedule.
Customer Reviews
Tatcha has a strong following, and many customers rave about the quality and effectiveness of their products. However, there are some negative reviews, with some customers stating that the products did not work for their skin.
Community Involvement
Tatcha has a strong commitment to giving back through various charitable initiatives. For example, the brand has partnered with Room to Read, donating a portion of their profits to support girls' education in Asia and Africa.
Shipping and Costs
Tatcha offers free shipping on all orders over $25 within the United States. Orders are processed and shipped within 1-2 business days, and delivery usually takes 5-7 business days. International shipping is also available, with rates varying according to destination.
Review Title: Amount debited from bank account is…
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Review Description: Amount debited from bank account is over a 100 more than my receipt. Sent email. Got auto response almost a month ago and no follow up. Chat is closed. Phone lines as well. No way to reach this company to get it corrected. Horrible!! Never again!!
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Reviewer Name: Anna
Review Submission Date: 2023-01-17
Review Title: Shipping moves at snail speed
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Review Description: Shipping moves at snail speed; expect about 3 weeks to receive your purchase. This occurred the first two times and the second time someone emailed out of the blue to apologize for the shipping delay. "It's not our standard so please accept this 25% off code for your next purchase as an apology"....except that code either never worked or had an unspoken expiry date. They are shooting themselves in the foot and have lost a customer.
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Reviewer Name: Kim
Review Submission Date: 2023-01-15
Review Title: Scammers! Do NOT use!
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Review Description: I placed an order on their site and unfortunately (yes my fault) entered my card details in wrong (wrong security code.. couldn’t be bothered double checking it so yes, my fault) anyway, I used a gift card on the order - the whole order was declined, okay that I understand but now? Now it says the balance on my gift card is $0 and they do NOT answer your emails or direct messages on social media!!
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Reviewer Name: C
Review Submission Date: 2023-01-12
Review Title: Very bad experience
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Review Description: Very bad experience, ordered a water cream and when it arrived it felt suspiciously light. Opened it to find they had sent me an empty box! Absolutely disgusting, pretty obvious what had happened. Not even an apology but they did replace upon getting my email. Wouldn’t buy again from them.
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Reviewer Name: Laur
Review Submission Date: 2022-12-15
Review Title: Terrible Customer Service
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Review Description: First time ordering direct and it was awful. It is so very hard to get ahold of someone if you have any issues. For the amount of money you spend, you’d think they would have excellent customer service who go above and beyond. They take weeks to ship and when it finally ships they use a cheap shipping method that takes many days. Sephora doesn’t do this and I’m glad I now know. I thought ordering direct would have been better, but this experience proved me wrong for sure.
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Reviewer Name: nazanin bayati
Review Submission Date: 2022-12-15
Review Title: a HORRIBLE costumer service
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Review Description: They have the WORST customer service ever.I contacted them three times, but they have yet to respond.This company is a big SCAM!!!! The promotion code for free shipping did not work, and I paid 20$ for shipping, but THENNN then ups contacted me for 32 more dollars. I already spent 20. Why should I pay extra???? Why did they not mention it while checkout??????Also, the price on the website is in American dollars. When I ordered never mentioned it. And I ended up paying 224 CAD instead of 160$.They are horrible and ruined my holiday gift.
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Reviewer Name: sumitaa kumar
Review Submission Date: 2022-12-12
Review Title: HORRIBLE customer service
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Review Description: HORRIBLE customer service. I have tried calling 3 times and emailed the customer service team 4 times including a follow up email this morning and i have received NO RESPONSE. I would have appreciated ANY form of response rather than being IGNORED. I used to buy tatcha products through sephora but my experience buying directly has been so horrible that i am just going to stop buying the products period if no one from the team responds to me.
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Reviewer Name: K Fairlie
Review Submission Date: 2022-12-01
Review Title: Good customer service
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Review Description: I previously wrote a bad review about Tatcha. Since then Ashley from Tarcha resolved my problem in a timely manner. I had received a damage package and couldn't get thru to customer service. I emailed her and not only did she immediately get back to me I got my replacement the next day! Very satisfied
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Reviewer Name: Mrs Benfield
Review Submission Date: 2022-11-27
Review Title: Wow what can I say
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Review Description: Wow what can I say! All the products I have tried (the essence, the watery cream, the dewy serum, the eye cream, the cleansing oil, rice polish and primer) are amazing. Expensive but so worth it and the delivery was amazingly quick and tracked. Also received 4 free goodies with my order including a full size essence RRP £95 with my order. Blown away
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Reviewer Name: Kim Jackson
Review Submission Date: 2022-06-13
Review Title: The tatcha water cream gave me a…
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Review Description: The tatcha water cream gave me a reaction, the company (tatcha) refuses to help me with it because I bought it from Sephora. Awful, awful customer service, snarky agent on Facebook chat for the site, the supposed Customer Service Mgr Simon is very condescending and rude.