Users Voice for Taxslayer

17% users rated Terrible
3% users rated Poor
4% users rated Average
8% users rated Very Good
69% users rated Excellent
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Review article published on: 01 Oct 2019

Last updated by on 07 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Nov 2022 5 5 3.9 4.9 5 4.2
Dec 2022 3.6 5 5 5 5 5
Jan 2023 5 5 3.1 4.8 5 3.3
Feb 2023 1 5 5 5 5 5
Mar 2023 3.4 5 5 5 5 5
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Detailed Taxslayer Review by

Introduction

TaxSlayer is an online tax preparation software that offers a range of features for individuals or small business owners who want to file their taxes on their own. The company was founded in 1965 and has since been providing reliable tax filing services to its customers. TaxSlayer offers a variety of packages, including a free option, basic, premium, and self-employed, depending on your income and filing requirements.

Pros and Cons

Pros: - Simplified user interface that makes it easy to navigate the software - A range of affordable pricing options to suit different budgets and tax-filing needs - Integration with most popular tax forms, including W-2 and 1099 - Excellent customer support with live chat, email, and phone options - A high level of online security and privacy protection Cons: - Limited access to tax support and guidance for those with more complex filing needs - Limited integration with some third-party applications - Lack of in-person support options

User Experience

TaxSlayer has a simple, user-friendly interface that allows users to easily navigate the platform. You can find anything you need from the main toolbar, while the software calculates your tax information in real-time. If you do have questions, the platform provides a comprehensive knowledge base and live chat support to guide you through the process.

Pricing and Value for Money

TaxSlayer provides different pricing packages depending on your tax-filing needs. The free option covers basic tax returns; however, the paid option starts at $17 for the Classic edition, up to $57 for the Self-Employed package, which is still very affordable compared to other online tax preparation software. The paid packages provide additional features and tax support, so if you have more complex tax-return needs, it may be worth upgrading to the more expensive plans.

Alternatives

Some of TaxSlayer's competitors include TurboTax, H&R Block, and TaxAct. These all have similar features and pricing for various tax filing needs. However, some alternatives can be more expensive than TaxSlayer.

Customer Service

TaxSlayer provides excellent customer service, with phone, email, and live chat support. You can access customer support through the platform's help center or by contacting the customer support team directly.

Product Quality and Selection

TaxSlayer provides a good selection of tools and features to make the tax-filing process easier for individuals and small business owners. It offers integration with most popular tax forms, and the software can easily import information from previous tax returns.

Website Usability

TaxSlayer's website is well designed with a clean interface that is easy to navigate. You can quickly find what you need, with helpful links to the software's most important features.

Returns and Exchanges

TaxSlayer has a no-refunds policy for its paid packages. However, if you accidentally purchase the wrong package, you can upgrade or downgrade your package within 60 days of your purchase.

Promotions and Discounts

TaxSlayer provides frequent promotions and discounts, including referral bonuses and seasonal discounts.

Reputation

TaxSlayer has a trustworthy reputation in the tax-filing industry, with over 55 years of experience providing excellent tax preparation software.

Payment Options

TaxSlayer accepts all major credit and debit cards, and the software can also be purchased using a bank transfer or a PayPal account.

Loyalty Programs

TaxSlayer does not currently have a loyalty program.

Customer Reviews

TaxSlayer has generally positive customer reviews, with many customers praising the software's affordability and user-friendly interface. However, some clients have reported issues with the software's customer support.

Community Involvement

TaxSlayer has no notable community involvement activities.

Shipping and Costs

Since the product is an online software, shipping and handling options do not apply, but TaxSlayer offers a wide range of packages with different pricing options to suit different income levels, so it is a good value for money.

Taxslayer Recent User Reviews

User Rating

5 stars

81

4 stars

19

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Reviewer Name: Candace Rodrigue

Review Submission Date: 2023-02-03

Review Title: The website said free but then they…
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Review Description: The website said free but then they upgraded me as I'm over 65 years old, that's crap, Federal was free but state cost me 54. and change. I hate it when it says free but you get to the end and its pay, pay, pay!!

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Reviewer Name: Leonard Mike Soderberg

Review Submission Date: 2023-02-03

Review Title: Extremely Easy To Use
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Review Description: Very easy to use. Software guides you step by step, programed to check any questionable entry, very intuitive and of course extremely affordable. The IRS must like TaxSlayer also for within 25 minutes, my federal return is accepted. My state return usually takes several days. TaxSlayer actually makes tax time enjoyable.

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Reviewer Name: Dana Hubbard

Review Submission Date: 2023-02-02

Review Title: Fraudulent advertising
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Review Description: I should’ve had a free tax return but when given the option to have a free tax return efiled TaxSlayer charged me $19.99 because of earned income credit which I didn’t even claim. So it’s fraudulent advertising to say it’s free filing with TaxSlayer especially when the IRS is recommending TaxSlayer as a free file Tax preparer.

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Reviewer Name: RICHARD

Review Submission Date: 2023-02-02

Review Title: The software was excellent…
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Review Description: The software did an excellent job of doing my taxes. One improvement that could be made is to describe for customers how to navigate the system. What choices can be made and the advantages of each choice. For example, when should I hit a cancel button and when the add another button.

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Reviewer Name: Chuck Kamm

Review Submission Date: 2023-02-02

Review Title: I've used TaxSlayer for almost 20yrs.
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Review Description: I've used TaxSlayer for almost 20yrs.It's easy & reliable.I have only one complaint, I'm a retired, and again an almost 20yr customer. You would think I would get some type of discount. I did when I served.

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Reviewer Name: Carrie Black

Review Submission Date: 2023-02-02

Review Title: I have used Taxslayer for almost 15…
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Review Description: I have used Taxslayer for almost 15 years. Very reliable - my only complaint is cost has skyrocketed and they never send coupon codes anymore. As a loyal customer that bothers me with all the other tax services out there

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Reviewer Name: Alyssa Carbone

Review Submission Date: 2023-02-02

Review Title: I love tax slayer
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Review Description: I love tax slayer! I have been using service for years now, I’m guided every step of the way for every form needed! Definitely would recommend, not to mention filing fee is affordable and I can do my taxes in the comfort of my own home and at my convenience!

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Reviewer Name: Todd Buzzee

Review Submission Date: 2023-02-02

Review Title: I have been using Taxslayer for a…
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Review Description: I have been using Taxslayer for a number of years. It is great that information on employer W-2's, interest bearing accounts, etc., carries over to the new year - it helps to remind you that you have all your needed paperwork for the new tax season. The process is very intuitive, and it is easy to go back and change or add information.

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Reviewer Name: Jordan Bowlin

Review Submission Date: 2023-02-02

Review Title: TaxSlayer Is Very Easy To Use
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Review Description: TaxSlayer is very easy to use and has many features for presenting information to help ensure all taxed income and reductions all accounted for. It transfers all Federal info necessary to file the State return. Easy.

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Reviewer Name: Brenda Northeast PA

Review Submission Date: 2023-02-02

Review Title: I am a former user of turbotax and…
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Review Description: I am a former user of turbotax and switched to taxslayer several years ago. I am very impressed with taxslayer with the exception of the how the free or lower cost plans are under represented and the site automatically tries to enter you into a higher paying plan (which I understand is a marketing thing) but you shouldn't make it so deceptive.