Users Voice for Taylorstitch
8% users rated Poor
0% users rated Average
0% users rated Very Good
54% users rated Excellent
Rate Taylorstitch Coupons Store
| Oct 2022 | 5 | 1 | 1.3 | 4.7 | 4.4 | 4.2 |
|---|---|---|---|---|---|---|
| Nov 2022 | 5 | 1 | 1.4 | 4.5 | 2.7 | 3.9 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Jan 2023 | 5 | 1 | 1.4 | 4.1 | 4.6 | 3.1 |
| Mar 2023 | 1 | 5 | 1.3 | 5 | 5 | 5 |
| Line Chart for Rating of peer stores |
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Detailed Taylorstitch Review by Aisha Bachlani
Introduction
Taylor Stitch is an American fashion brand that offers a wide range of clothing, accessories, and footwear for men and women. Launched in 2008, this San Francisco-based company is known for its premium quality and sustainable fashion. Taylor Stitch is committed to making clothes that last longer and reduce the environmental impact of fashion.Pros and Cons
Pros:- Wide selection of clothing, accessories, and footwear
- Sustainable and eco-friendly products
- High-quality materials and craftsmanship
- User-friendly website with easy navigation
- Products are relatively expensive
User Experience
Taylor Stitch's website is easy to navigate and offers a great user experience. The website is well-designed and offers clear categorization of products, making it easy for users to find what they are looking for. The website also has useful features such as size charts and product reviews.Pricing and Value for Money
Taylor Stitch offers premium quality products that are made to last. However, the products are relatively expensive compared to other fashion brands. While the price may be steep, customers receive value for their money through the quality and durability of the products.Alternatives
Some alternatives to Taylor Stitch include Patagonia, Nisolo, and Everlane. These brands offer similar eco-friendly and sustainable products at a lower price point.Customer Service
Taylor Stitch offers excellent customer service. The company has a dedicated customer support team that can be contacted via email or phone. Customers can also track their orders and receive updates via the website.Product Quality and Selection
Taylor Stitch offers high-quality products that are made to last. The brand uses sustainable and eco-friendly materials such as organic cotton, hemp, and recycled polyester. Taylor Stitch offers a wide range of clothing, accessories, and footwear for men and women, catering to different styles and preferences.Website Usability
Taylor Stitch's website is user-friendly and easy to navigate. The website is well-designed and offers clear categorization of products, making it easy for customers to find what they are looking for. The website also has useful features such as size charts and product reviews.Returns and Exchanges
Taylor Stitch offers a flexible returns and exchanges policy. Customers can return or exchange products within 60 days of purchase. The company offers free returns for customers in the US.Promotions and Discounts
Taylor Stitch occasionally offers promotions and discounts on its products. Customers can sign up for the company's email list to receive updates about upcoming promotions and discounts.Reputation
Taylor Stitch has a solid reputation for offering eco-friendly and sustainable products that are of premium quality. The brand has received positive reviews from customers and has been featured in various media outlets, including GQ and Men's Journal.Payment Options
Taylor Stitch accepts various payment options, including credit/debit cards and PayPal.Loyalty Programs
Taylor Stitch offers a loyalty program, called The Common Club, which rewards customers with points for their purchases. These points can be redeemed for discounts on future purchases.Customer Reviews
Customer reviews of Taylor Stitch are overwhelmingly positive. Customers praise the brand's sustainable and high-quality products, as well as its excellent customer service.Community Involvement
Taylor Stitch is committed to giving back to the community. The brand partners with various organizations to donate a portion of its sales to various causes, including environmental conservation and social justice initiatives.Shipping and Costs
Taylor Stitch offers free shipping for orders over $150 in the US. Shipping costs for orders under $150 vary based on the shipping destination. International shipping is also available, with costs varying based on the destination.Taylorstitch Recent User Reviews
Duration
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Reviewer Name: Will
Review Submission Date: 2022-11-25
Review Title: Terrible experience with a return. Avoid.
Review Submission Date: 2022-11-25
Review Title: Terrible experience with a return. Avoid.
Review Description: Terrible experience with a return that cost me close to $50 for no item of clothing.They would rather get into an email debate and lose a customer than consider that maybe they should be clearer on their return policy. They offer international sales, aren’t able to offer the service to go with it. I really recommend avoiding this company, or if you do go ahead do so via PayPal which will protect you if you have any difficulties.
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Reviewer Name: Gavin W.
Review Submission Date: 2022-10-15
Review Title: Love the Brand
Review Submission Date: 2022-10-15
Review Title: Love the Brand
Review Description: Got into this brand last year, and recently picked up some more pieces after being happy with prior purchases. High quality and speedy shipping, everything is on point!
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Reviewer Name: Tung Nguyen
Review Submission Date: 2021-10-18
Review Title: Terrible warranty and customer service
Review Submission Date: 2021-10-18
Review Title: Terrible warranty and customer service
Review Description: I bought a pair of chinos. Wore them a handful of times over a year and noticed that the zipper loosens and unzips by itself. Contacted customer support and they said this issue is not covered by warranty and is due to normal wear and tear. How can this company claim to use premium materials, charge this kind of pricing and can't cover their defective zipper after a year and a handful of uses?
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Reviewer Name: Milana C.
Review Submission Date: 2021-01-07
Review Title: Horrible Customer Service.
Review Submission Date: 2021-01-07
Review Title: Horrible Customer Service.
Review Description: Horrible Customer Service.Have an item that needs to be exchanged for another size. Pretty simple right? I’ve attempted both email and chat 4 times to ask a question for help and calmed the phone listed online twice. The phi epsilon number asks you to call back or you get a busy signal and disconnected. It’s a joke! Spent over $500 with them this holiday. Looking for even minimal customer service? Much better companies to do business with than Taylor Stitch that actually RESPOND to their customers.
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Reviewer Name: Zach P.
Review Submission Date: 2020-12-02
Review Title: Pricey
Review Submission Date: 2020-12-02
Review Title: Pricey
Review Description: Pricey, but quality mens clothing. My theory on fashion is that it’s better to have a few nice expensive pieces than a closet full of junk. Unless you’re going out every night, you’re not going to rotate through all of your clothes too quickly. So having fewer nicer things is optimal for most people. They do good unique clothes, ship decently quickly, and even run an occasional sale too. Worth looking into if you want to up your style game.
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Reviewer Name: Aiden Crawford
Review Submission Date: 2020-03-01
Review Title: As for me I am on positive side and…
Review Submission Date: 2020-03-01
Review Title: As for me I am on positive side and…
Review Description: As for me I am on positive side and ordered there a lot, I do recommend you honestly to buy something from them next time, but if you will have problems with customer service you could always use something like for example good old phone or physical visit;)
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Reviewer Name: Angus
Review Submission Date: 2020-02-24
Review Title: Great customer service
Review Submission Date: 2020-02-24
Review Title: Great customer service
Review Description: Great customer service. I had issues with shipping to the UK and Taylor Stitch were onto it in a couple of hours and sorted it all out. I've always found their clothes to be well made and of high quality. This is the first time I have had to ask for additional service but my experience could not have been better.
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Reviewer Name: Mitch
Review Submission Date: 2017-12-11
Review Title: Experienced the same level of poor …
Review Submission Date: 2017-12-11
Review Title: Experienced the same level of poor …
Review Description: Experienced the same level of poor customer service as the previous reviewer (Pierre). Multiple e-mails and same "we're on it" auto response but no one there is doing anything. Did get my jeans, however, but never received an answer to questions nor get the $30 credit for a Cyber Monday promotion. Called the store and they said that they don't deal with online even though the clothes ship from their store. I feel sorry for those who crowd source their projects.
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