Introduction: is a premium online tea store that offers a wide range of handcrafted teas from all over the world. The store boasts of an impressive collection of teas, which includes green tea, black tea, oolong tea, white tea, herbal tea, and even blooming teas. With a unique range of products and a user-friendly platform, has quickly become one of the most popular online tea stores in India.

Pros and Cons:

  • Wide range of handcrafted teas
  • User-friendly website
  • 100% natural and fresh teas
  • Excellent customer service
  • Shipping charges on orders under Rs. 500
  • No loyalty programs

User Experience: provides a seamless user experience to its customers. The website is easy to navigate, and the product pages provide detailed information about the teas. The website's design makes it easy for customers to locate the tea they want to order, and there is a quick checkout process. Users can also create an account and get access to their order history and saved teas.

Pricing and Value for Money: offers a range of teas at different price points, which makes it accessible for people with varying budgets. However, the teas are slightly on the expensive side. The high-quality of the tea and the freshness justifies the price. The unique range of teas makes it an excellent value for money.


Some of the alternatives to for premium teas in India include Chai Point, Tea Culture of the World, and Tea Trunk.

Customer Service: provides excellent customer service. The team is responsive to customer queries, and they offer guidance on tea selection. They also ensure that the tea delivered is fresh, and their packaging is secure.

Product Quality and Selection: provides 100% natural and fresh teas. The tea selection is impressive and of high quality, with a unique range of teas. The website has a tea quiz that allows users to answer questions about their taste and preference, and it suggests teas based on the responses.

Website Usability:

The website is well designed and easy to navigate. The product pages provide detailed information about the teas, and users can quickly add items to their cart. The checkout process is straightforward, and the account creation process is relatively simple.

Returns and Exchanges: has a strict no-returns or exchange policy on their teas because of the perishable nature of the product.

Promotions and Discounts: provides regular promotions and discounts to its customers through newsletters and seasonal sales.

Reputation: has built a good reputation in the Indian tea market. They provide high-quality teas and excellent customer service, and their website is well designed and user-friendly.

Payment Options: provides several payment options, including credit and debit cards, net banking, and mobile wallets.

Loyalty Programs: does not have a loyalty program at the moment.

Customer Reviews:

The customer reviews on are overwhelmingly positive. Customers praise the quality of the tea and the excellent customer service.

Community Involvement: shows a commitment to community involvement by sourcing all their teas directly from the small tea growers, which provides support to local farmers and communities.

Shipping and Costs: provides free shipping on orders above Rs. 500. They charge a nominal fee for orders below Rs. 500. The shipping is efficient, and the tea arrives fresh and secure. In conclusion, provides a unique range of high-quality teas, and their excellent customer service and user-friendly website make them a go-to store for tea lovers in India. Although they are slightly expensive, the freshness and the quality of the tea justifies the cost. is an excellent choice for anyone looking to experience handcrafted, natural teas from around the world.

Simmi Joseph Senior Content Editor

Hi, I'm Simmi Joseph, a seasoned Content Marketing professional based in Mumbai, Maharashtra, India. With a wealth of experience in B2B client management, editorial calendar creation, and team management,...