Users Voice for Tedbaker

46% users rated Terrible
9% users rated Poor
7% users rated Average
4% users rated Very Good
35% users rated Excellent
Pie Chart Review Representation for Tedbaker
Tedbaker Overall rating
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User Interface
Quality

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Review article published on: 08 Apr 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4.5 4.4 5 2.7 1
Dec 2022 2.5 5 5 2.2 5 5
Jan 2023 5 4.1 4.1 5 4.6 1
Feb 2023 1.5 5 5 1.3 5 5
Mar 2023 3.5 5 5 1.2 5 5
Line Chart for Rating of peer stores

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Detailed Tedbaker Review by

Introduction:

Ted Baker is a renowned fashion brand that offers a unique and contemporary style apparel and accessories for men and women. With their motto "No Ordinary Designer Label", Ted Baker has gained immense popularity across the globe. The brand ensures to provide a seamless shopping experience to their customers through their online store, tedbaker.com.

Pros and Cons:

Pros:
  • Stylish and contemporary fashion apparel and accessories
  • Wide range of product selection
  • Easy-to-navigate website
  • Secure payment options
Cons:
  • Relatively expensive pricing
  • Limited sizes availability in some products
  • Shipping charges are on a higher side

User Experience:

The website has a sleek design that provides an easy and smooth shopping experience to its users. The website is user-friendly, and the categorization of products is done efficiently, ensuring easy navigation. The website loading time is impressive, and the checkout process is swift and hassle-free.

Pricing and Value for Money:

Ted Baker provides premium quality apparel and accessories that justify their slightly expensive pricing. While the pricing may be on the higher side, the products' quality makes up for it. Customers can expect value for money when shopping at tedbaker.com.

Alternatives:

Ted Baker competes with other popular fashion brands like Zara, H&M, Topshop, and ASOS, which offer a similar range of products at a more affordable price.

Customer Service:

Ted Baker has an impressive customer service team that is available 24/7 to assist customers. They can be reached via mail and phone. The team is prompt and efficient in addressing customer queries and grievances.

Product Quality and Selection:

Ted Baker offers a wide range of high-quality apparel and accessories for men and women. The products are designed to cater to the modern fashion industry and are made with high-quality materials. The selection of products is trendy and diverse, ensuring customers' varied choices.

Website Usability:

Ted Baker's website is intuitive, and the user interface is user-friendly. The site has an efficient navigation system that makes browsing and selecting products easy. The website is optimized for both desktop and mobile devices, ensuring a seamless shopping experience.

Returns and Exchanges:

Ted Baker has a hassle-free return and exchange policy, allowing customers to return or exchange their product within a specified period.

Promotions and Discounts:

Ted Baker runs promotional campaigns throughout the year offering discounts on various products. The website also provides exclusive discounts and offers for its regular customers.

Reputation:

Ted Baker has built a strong reputation as a premium fashion brand. The brand is well-known in the fashion industry for its unique and contemporary designs.

Payment Options:

Ted Baker offers several payment options, including credit/debit cards, PayPal, and Klarna. These payment options are secure and ensure the customers' financial information's safety.

Loyalty Programs:

Ted Baker's loyalty program, "Ted Baker Royalty," offers exclusive discounts and rewards to its regular customers, including free delivery and birthday gifts.

Customer Reviews:

Ted Baker's website has a section that enables customers to share reviews and ratings of the products. These reviews help prospective customers make informed decisions, and the brand uses this feedback to better their products and services.

Community Involvement:

Ted Baker supports various community initiatives and actively participates in social welfare programs that support underprivileged individuals and groups.

Shipping and Costs:

Ted Baker provides shipping services worldwide, and the charges vary according to the destination. The shipping charges can be on the higher side, depending on the location selected. However, the brand also offers free shipping on orders above a certain amount, which is a significant advantage for customers. In conclusion, Ted Baker provides an excellent shopping experience to its customers with its range of premium quality products, efficient website, and customer-friendly policies. While slightly expensive, the products are worth the price, and customers can expect value for money. The brand has built an impressive reputation and continues to maintain its standards with its unique and contemporary designs.

Tedbaker Recent User Reviews

User Rating

5 stars

28

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Reviewer Name: Dave Woods

Review Submission Date: 2023-02-03

Review Title: Items were bought as birth day…
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Review Description: Items were bought as birth day presents, arrived very late contacted customer service was on hold for 30 minutes and then told phone back later!!Send emails twice and they would respond in 72 hours!! Finally arrived on 27th. parcel had been opened and one item MISSING. Then had to email again got a form ti fill in , wasn’t easy to fill in and sent!! Still waiting for refund.

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Reviewer Name: A. Robinson

Review Submission Date: 2023-02-03

Review Title: A really lovely blazer
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Review Description: A really lovely blazer. Beautiful fabric and finish. Flattering length that covers the hips and good fit across bust and shoulders. It really dresses up jeans. The quality was impressive as was the speed of delivery. I am delighted with this purchase.

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Reviewer Name: Garie

Review Submission Date: 2023-02-02

Review Title: ted is great as ever
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Review Description: ted is great as ever. Products are lovely and packaged brilliantly.However they use Evri to deliver 1 part which took ages to be delivered; the other part was delivered by a different company and I received within two days.My preference in future will be to stop using e-retailers who use Evri.Shame

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Reviewer Name: Friend

Review Submission Date: 2023-02-02

Review Title: Nothing special
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Review Description: I have been purchasing from TB for sometime now, but mostly instore. However the online experience wasn't great. Customer service took 8 days to get to my request, whereas on the website it says 48-72 hours. The packing was so terrible, the box was falling apart. Their return portal is so old, the page doesn't work. Not sure I would order online again

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Reviewer Name: Claudia Reis

Review Submission Date: 2023-02-02

Review Title: My experience was grate on the other…
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Review Description: My experience was grate on the other purchases I made. Unfortunately the customers service doesn’t work. I got an error on my order. I confirmed my contact details and country. Unfortunately no one helped, since 23 of January 2023 I am sending emails to Ted baker customers service and never got response, tried to do following ups nothing I only had information that my order was returned to Ted baker todays because I called to all possible DHL. Unfortunately I don’t have how to rate it.

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Reviewer Name: Customer

Review Submission Date: 2023-02-02

Review Title: I am happy with the dress but…
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Review Description: I am happy with the dress but disappointed that is was missing the belt. I sent a message regarding this and was told I would need to send the dress back to get a replacement to get one with the belt. Unfortunately, this was a sale item and I did not see any available online so was worried that if I returned it, I would not get a replacement. The Ted Baker store had the dress in a different size but also was unable to help me with providing a belt

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Reviewer Name: jane

Review Submission Date: 2023-02-02

Review Title: Super quick delivery
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Review Description: Super quick delivery, quality clothing and great sales. Also customer service is excellent. when I deleted my email with order number on it, I contacted custom services to get order number as I wanted to return something. They responded practically straight away with the details required- well done Ted baker

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Reviewer Name: Carrie Kalmanowitz

Review Submission Date: 2023-02-02

Review Title: Like the bag but it doesn’t meet earlier Ted Baker standards
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Review Description: I love the look of the bag, the size and the leather is great. However, I was very disappointed in the fabric lining - it feels very cheap and low-grade, unlike the lining in my previously purchased Ted Baker bags. Also, the stitching on the outside of the bag is sloppy and noticeable.

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Reviewer Name: AP

Review Submission Date: 2023-02-02

Review Title: I bought a leather bag and
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Review Description: I bought a leather bag and, I’m so happy with the purchase and very pleased with the great customer service at the Ted Baker store. The girl at the customer service Westfield London-was so helpful to process refund and purchase the new one with extra 20 percent discount.

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Reviewer Name: Vittoria

Review Submission Date: 2023-02-02

Review Title: Lovely products and great service
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Review Description: Bought a range of products over the years, and not only is the shopping experience great, but the delivery is quick and the packaging is recycleable!The quality of the products is excellent: my suitcase has lasted years, the bags are well made and look gorgeous, and the clothing range is varied and to suit very different taste!