Users Voice for Teleflora

71% users rated Terrible
8% users rated Poor
1% users rated Average
2% users rated Very Good
18% users rated Excellent
Pie Chart Review Representation for Teleflora
Teleflora Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 08 Apr 2019

Last updated by on 07 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Nov 2022 5 4.4 5 5 5 5
Dec 2022 1.5 5 5 5 1.3 5
Jan 2023 5 2.2 5 4 5 2
Feb 2023 1.2 5 5 4.6 1.1 1
Mar 2023 1 5 5 3.5 1.5 5
Line Chart for Rating of peer stores

teleflora.com

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1800flowers.com

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Detailed Teleflora Review by

Introduction

Teleflora.com is an online floral delivery service that offers fresh and beautiful flower arrangements and gifts for a variety of occasions. The company has been in business for over 80 years and has a global network of local florists who hand-deliver each order.

Pros and Cons

Pros: - Wide selection of flowers and gifts for a variety of occasions - Hand-delivered by local florists for added personal touch - Same-day delivery available in many areas - 24/7 customer service support - Offers promotions and discounts Cons: - Prices can be higher than other online floral services - Limited international delivery options - Some mixed reviews about product quality and delivery

User Experience

Teleflora.com has a user-friendly website that is easy to navigate. Customers can easily search for products by occasion, recipient, or budget. Additionally, the website provides helpful information such as flower care tips, gift-giving etiquette, and frequently asked questions.

Pricing and Value for Money

The prices on Teleflora.com can be higher compared to other online floral services. However, the hand-delivery by local florists and the quality of the products make it worth the extra cost for many customers. The company also offers promotions and discounts, which can help customers save money.

Alternatives

Some popular alternatives to Teleflora.com include 1-800-Flowers, ProFlowers, and FTD. Each company has its own unique features and services, so customers are encouraged to compare and choose the best option for their needs.

Customer Service

Teleflora.com has 24/7 customer service support available via phone or online chat. The company also has a satisfaction guarantee policy and offers refunds or exchanges for any issues with product quality or delivery.

Product Quality and Selection

Teleflora.com offers a wide selection of fresh flowers and gifts for a variety of occasions, from birthdays to weddings to sympathy. Each order is handcrafted by local florists who take pride in creating beautiful arrangements that exceed customer expectations. However, some customers have reported mixed reviews about product quality and delivery.

Website Usability

Teleflora.com has a clean and easy-to-use website that allows customers to search for products, place orders, and manage their accounts with ease. The website also provides helpful information about flower care, gift-giving etiquette, and frequently asked questions.

Returns and Exchanges

Teleflora.com offers a satisfaction guarantee policy and will refund or exchange any orders that do not meet customer expectations. Customers can contact the customer service team to initiate the return or exchange process.

Promotions and Discounts

Teleflora.com offers promotions and discounts throughout the year, such as seasonal sales, free delivery, and percentages off certain arrangements. Customers can also sign up for the company's email newsletters to receive exclusive deals and offers.

Reputation

Teleflora.com has a longstanding reputation for delivering high-quality floral arrangements and gifts for over 80 years. However, some customers have reported mixed reviews about product quality and delivery.

Payment Options

Teleflora.com accepts major credit and debit cards, PayPal, and Teleflora gift cards for payment. Customers can securely enter their payment information on the website during the checkout process.

Loyalty Programs

Teleflora.com has a rewards program called "Teleflora Rewards" that allows customers to earn points for every purchase they make. These points can be redeemed for discounts on future purchases.

Customer Reviews

Customer reviews on Teleflora.com are generally positive, with many customers praising the quality of the products and the hand-delivery by local florists. However, some customers have reported mixed reviews about product quality and delivery.

Community Involvement

Teleflora.com is committed to giving back to the community and partners with various organizations to support charitable causes. The company also encourages customers to support local nonprofits in their communities.

Shipping Costs

Shipping costs vary based on the delivery location and the type of service selected. Customers can choose from standard, expedited, or same-day delivery options. Same-day delivery is available in many areas for an additional fee.

Teleflora Recent User Reviews

User Rating

5 stars

27

1 stars

113

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Reviewer Name: Jeff B

Review Submission Date: 2023-01-30

Review Title: do not use this company
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Review Description: Friends order flowers for my Mothers funeral paid to get them there a day early they never showed up worst company ever

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Reviewer Name: Christine Tierney

Review Submission Date: 2023-01-29

Review Title: Teleflora ruined the tradition of my…
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Review Description: Teleflora ruined the tradition of my mother in law of receiving yellow roses on her birthday. She is 95 years old today expecting roses and you have failed. Why would you accept the order on Saturday not knowing if you could fulfill your commitment of delivery it on Sunday? Had you alerted me after I made the order I would have had a opportunity of changing the delivery date to the same day -why was this not done? Shame on you - corporate greed or incompetent staff?

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Reviewer Name: Carol Matheys

Review Submission Date: 2023-01-29

Review Title: Totally discussed
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Review Description: I ordered a premium gourmet gift basket and TelaFlora substituted a floral arrangement instead. So I paid $167.00 for something that will just be thrown away, instead of something that would have been useful. Will never use this company again.

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Reviewer Name: Cynthia DeLeonardis

Review Submission Date: 2023-01-24

Review Title: I ordered birthday flowers for my…
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Review Description: I ordered birthday flowers for my mother who lives far away and not able to visit. 24 hours later….receive an email saying order was canceled and not able to fulfill/not in network??? Okay. Why did they take my money and accept the order? Now, I have to wait for a refund. Horrible service.

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Reviewer Name: John Quincy

Review Submission Date: 2023-01-24

Review Title: Change total $ after before
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Review Description: They show you a discount throughout the ordering process like $24. Once you submit, they give you a different discount like $6. Rip off!

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Reviewer Name: Corretta Love-clement

Review Submission Date: 2023-01-20

Review Title: Very disappointed customer…
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Review Description: I placed an order for flowers for my mother funeral and a extra fee to have them delivered before I never received the flowers and call customer service they said oh we have a conformation that there on the way to be delivered lies . I was so disappointed I would never use this service again

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Reviewer Name: Amber Clapsaddle

Review Submission Date: 2023-01-01

Review Title: It was very difficult to place an order…
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Review Description: It was very difficult to place an order with the phone representative due to language barrier. Bouquet was very different from what I ordered, but my family liked it.

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Reviewer Name: Barb

Review Submission Date: 2023-01-01

Review Title: Arrived a day late and were NOT as ordered and not even pretty.
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Review Description: I ordered flowers several days before my DIL's birthday. Not only did they NOT arrive on the right date, when I called customer service was told that the local florist had no reason foe the delay. When they DID arrive, they were nothing like I ordered (and spent a lot of money on) The arrangement was small and not attractively put together. I will never use Teleflora again!!!

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Reviewer Name: Familia Muñoz

Review Submission Date: 2022-12-30

Review Title: The worst experience I made an order…
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Review Description: The worst experience I made an order and they sent me something completely different. I ask for the return of my money and they don't answer calling every day and they don't solve it. It's the worst service, they don't understand anything here.

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Reviewer Name: Liz Miles

Review Submission Date: 2022-12-28

Review Title: Ordered a plant (from picture)
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Review Description: Ordered a plant (from picture). Left on porch in freezing weather (no doorbell rung) when found plant was DEAD. Called Customer Service , was told a new plant would be delivered next day…NEVER HAPPENED!!!!!!Called Customer Service again was given no explanation or reference to previous day call. Canceled order and ask for refund. Will NEVER order from this company again!!!!What was to be a surprise turned into an EMBARRASSING DISASTER!!!!!