Telescope Reviews

Voted Excellent (5/5)

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23 Reviews

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Unmatched Support and Exceptional Service

I am thrilled to share my experience with telescope.com. I purchased their 8" DOB telescope, and unfortunately encountered an issue with the primary mirror. Despite the initial setback of the screws breaking off while cleaning, I decided to reach out to their customer service team for assistance in obtaining a replacement mirror cell, fully prepared to cover the costs, even though my warranty had expired. To my delight, the team at telescope.com was incredibly responsive and supportive from the outset. They not only empathized with my situation but also swiftly offered solutions and guidance on resolving the issue. Their willingness to go above and beyond what was required truly stood out to me. Although the process took a bit of time to finalize, the team remained engaged and committed to ensuring that I was taken care of. Their consistent communication and genuine concern for my satisfaction were truly commendable. I felt valued and prioritized as a customer throughout the entire interaction. In a world where customer service can often fall short, telescope.com has set a shining example of what true support and service should look like. I am grateful for their professionalism, dedication, and above all, for turning a potentially frustrating situation into a positive and rewarding experience. Thank you, telescope.com, for your unwavering commitment to customer satisfaction.

Exceptional Product, Disappointing Customer Service

Upon receiving my telescope from telescope.com, I was thrilled with the product itself. The quality and performance exceeded my expectations, and I was eager to start stargazing. However, my excitement quickly turned to disappointment when I had to interact with their customer service team. I reached out to inquire about the delivery schedule, as the given date had passed without any updates. To my dismay, the representative I spoke with was rude and dismissive. Instead of addressing my concerns, they became confrontational and even suggested returning the telescope. This experience left me feeling disheartened, as the exceptional product was overshadowed by abysmal customer service. Despite the outstanding quality of their telescopes, the lack of professionalism and empathy exhibited by their customer service team is a major deterrent. In conclusion, while I highly recommend their products, I advise potential customers to be cautious of the disappointing customer service they may encounter. Telescope.com should strive to match the excellence of their products with equally exceptional customer care.

Unforgettable stargazing experience with Telescope.com

From the moment I placed my order with Telescope.com, I was amazed by the exceptional quality of their products and the seamless shopping experience. Their telescopes are top-notch, and the customer service team went above and beyond to help me choose the perfect one for my needs. I had a minor issue with the delivery schedule, but when I reached out to their customer service department, they handled it with professionalism and care. They not only apologized for any inconvenience but also offered me a discount on my next purchase as a gesture of goodwill. The stargazing experience with the telescope I purchased from Telescope.com has been nothing short of magical. The clarity and precision of the lens have allowed me to explore the wonders of the night sky like never before. I have spent countless hours observing the stars and planets, and each time feels like a new adventure. I highly recommend Telescope.com to anyone looking for high-quality telescopes and exceptional customer service. They have exceeded all my expectations, and I am grateful for the unforgettable stargazing experiences they have facilitated. Thank you, Telescope.com, for making my stargazing dreams come true!

Experiencing Excellence with Telescope.com

When I first came across Telescope.com, I was eager to purchase from a company that specializes in optics. However, my initial experience left me feeling disappointed. It seemed that their expertise in optics did not extend to other critical areas such as marketing and customer service. I found their information on shipping to be inaccurate and outdated, and it became clear that there were gaps in their customer support. Thankfully, I had opted to make my payment through PayPal, providing me with a safety net and ensuring that I would receive a refund. However, my perception of Telescope.com experienced a significant shift during my subsequent interactions with their customer service team. Their representatives were not only attentive but also genuinely focused on resolving my concerns. They went above and beyond to ensure that I felt heard and valued as a customer. Their dedication and personalized approach underscored their commitment to customer satisfaction. Furthermore, their willingness to quickly rectify the situation and issue a refund through PayPal showcased their accountability. This gesture restored my trust in the company and emphasized their integrity in honoring customer rights and ensuring a positive shopping experience. In retrospect, while my initial encounter with Telescope.com was disappointing, their swift and effective resolution transformed my opinion of them. I applaud their customer-centric approach, which shines through their dedicated support team and commitment to rectifying any issues. It is evident that their emphasis on customer satisfaction is not just a promise but a core value, making them a reputable choice for anyone seeking optical products.

Unexpectedly Satisfied: A Redemption Story with Telescope.com

Let me share my inspiring journey with Telescope.com, formerly Orion - a tale of initial disappointment transformed into ultimate satisfaction. While my expectations were dashed due to marketing mishaps and customer service fumbles, a glimmer of hope emerged through PayPal. Thanks to their support, the impending refund became a beacon of light in my darkening skies. As a fervent stargazer, I longed for a seamless telescope purchase. Alas, the reality fell short, disheartening me with each misstep. However, with perseverance and the intervention of a reliable payment platform, my faith in online shopping was restored. Telescope.com, despite its rough start, ultimately shone brightly through its resolution process. This experience taught me the value of patience, resilience, and the importance of secure payment methods in navigating the e-commerce landscape. In the end, what began as a tale of disappointment blossomed into a story of redemption. Telescope.com, you have redeemed yourself in my eyes, leaving me unexpectedly satisfied and reaffirming my belief in the power of second chances.

A Pleasant Surprise with my Telescope.com Purchase

Upon initially considering my purchase from telescope.com, I must admit, I was a bit apprehensive after experiencing a longer-than-expected delivery time. However, any doubts I had instantly dissipated as I unboxed my ORION EON 115mm APO telescope. Initially, I had my sights set on the 130mm model, but any regret was immediately overshadowed by the sheer magnificence of the 115mm scope. Its construction exuded sturdiness, and the optics were nothing short of exceptional. As an avid astrophotographer, the performance of this instrument surpassed my wildest expectations. What truly sets the ORION EON 115mm APO apart is its professional finish, a rare find within its price range. The attention to detail in its design and construction is truly impressive, offering a level of quality typically reserved for far pricier models. I must admit: I am now facing a tinge of regret as I realize that this remarkable telescope is intended as a Christmas present for someone else. Nonetheless, witnessing the quality and performance of this instrument has only solidified my confidence in telescope.com as the go-to destination for top-notch astronomical equipment.

Discovering a Stellar Surprise: ORION EON 115mm APO Telescope Review

As I eagerly anticipated the arrival of my ORION EON 115mm APO telescope from telescope.com, impatience grew as the delivery stretched longer than expected. However, upon unboxing this astronomical wonder, any hint of disappointment swiftly vanished, replaced by sheer awe. Originally eyeing the 130mm version, I was pleasantly surprised by the unparalleled performance and craftsmanship of the 115mm model. Its sturdy build exuded durability, while the optics left me spellbound with their clarity and precision. Perfect for my astrophotography adventures, this telescope effortlessly captured the beauty of the cosmos with unparalleled detail. What truly sets this telescope apart is its professional finish, a rare gem found at such an affordable price point. Every aspect exudes quality, making it a standout choice for both beginners and seasoned stargazers alike. However, my only regret? Knowing that this masterpiece is destined to be a Christmas gift for another fortunate soul. But, the joy of witnessing their amazement upon unwrapping this celestial gift will surely eclipse any sense of loss. In hindsight, my initial impatience was indeed hasty, as this ORION EON 115mm APO telescope has proven to be a stellar surprise that exceeds all expectations.

No repair after warranty

Upon purchasing a telescope from telescope.com, I was initially satisfied with my experience. However, after some time, an unfortunate event occurred when my kids accidentally dropped the telescope, resulting in damage to the mount. Despite the fact that only one part was cracked, I was hopeful that a repair would be possible. Eager to rectify the situation, I promptly reached out to the company in the hopes of finding a solution. Regrettably, my attempts to communicate with the company were met with disappointment, as they seemed to disregard my inquiry and failed to offer any viable options for repairing or replacing the broken part. This unexpected lack of support left me with a sense of frustration and dissatisfaction. While I was content with the product prior to the incident, the lack of assistance in resolving this issue has left me feeling disheartened. I had hoped for better customer service, especially when seeking resolution within the warranty period. In hindsight, this experience has led me to reevaluate my expectations when it comes to customer support and warranty services. It's essential for a company to stand behind their products, not only during the purchase process but also in addressing post-purchase issues, particularly those covered by warranty. Moving forward, I will consider the level of support and assistance a company is willing to provide, especially when it comes to resolving unforeseen circumstances such as accidental damage. This experience serves as a reminder of the importance of comprehensive customer service.

Going the Extra Mile: Exceptional Service and Quality Products

I cannot express enough how impressed I am with telescope.com. I initially purchased a telescope from them and was thrilled with the quality. Unfortunately, a mishap occurred when my kids accidentally dropped it, resulting in a cracked mount. Despite being out of warranty, I reached out to the company hoping for a solution. Not only did they respond promptly, but they went above and beyond to assist me. They offered to repair the damaged part free of charge, exemplifying their commitment to customer satisfaction. I am truly grateful for their exceptional service and would highly recommend telescope.com to anyone in search of both top-notch products and outstanding customer care.

ORION STARBLAST II – BUY WITH CONFIDENCE

After purchasing the Orion StarBlast II 4.5 telescope from telescope.com, I am thrilled to share my experience with fellow stargazing enthusiasts. As a beginner in the world of astronomy, I was keen on acquiring a telescope that would not only provide exceptional performance but also allow room for growth. The StarBlast II 4.5 exceeded my expectations on all fronts. The quality of this telescope is truly impressive, delivering crisp and clear images that have allowed me to explore the night sky with newfound clarity and insight. Its powerful optics have enabled me to observe celestial wonders with remarkable detail, making each stargazing session an enriching and awe-inspiring experience. One aspect that particularly resonated with me was the telescope's suitability for beginners. Despite some reviews criticizing its equatorial mount as being less than ideal for novices, I found it to be a non-issue. In fact, I firmly believe that starting with an equatorial mount from the get-go is advantageous. It not only familiarizes beginners with this type of mount but also eliminates the need to transition to one in the future, saving both time and resources. Furthermore, the StarBlast II 4.5's design and functionality have instilled in me a sense of confidence and eagerness to further develop my skills. The telescope's user-friendly nature, coupled with its impressive performance, has made it the perfect companion for my astronomical journey. Orion has undeniably excelled in engineering a telescope that caters to the needs of beginners while offering substantial room for growth. In conclusion, I wholeheartedly recommend the Orion StarBlast II 4.5 telescope to anyone embarking on their celestial exploration. Its exceptional optics, user-friendly design, and long-term potential make it a truly worthwhile investment. With this telescope, one can navigate the cosmos with the utmost confidence and enthusiasm. Orion has undoubtedly crafted a gem that deserves a place in the arsenal of every budding astronomer. Take the plunge and embrace the stars with the Orion StarBlast II 4.5 - you won't be disappointed!

STARGAZING MADE MAGICAL WITH ORION STARBLAST II

As a budding astronomer, investing in the Orion StarBlast II 4.5 telescope from telescope.com was a game-changer for me. The allure of peering into the vast expanse of the night sky called to me, and this telescope delivered beyond my wildest expectations. The clarity and precision of the images captured by the Orion StarBlast II left me in awe. Even as a beginner, I found the telescope easy to use, allowing me to navigate the stars with confidence. The fear of outgrowing my equipment too quickly vanished as I realized the potential for growth and exploration with this telescope by my side. While some reviews may critique the equatorial mount as unsuitable for beginners, I found it to be an essential feature that enhanced my stargazing experience. Embracing the learning curve with an equatorial mount only deepened my passion for astronomy, and I appreciate Orion for designing a telescope that challenges and empowers users to reach for the stars. For anyone hesitating to take the plunge into stargazing, I wholeheartedly recommend the Orion StarBlast II. With this telescope, every night becomes a magical journey through the cosmos. Trust me, buy it with unwavering confidence and let the wonders of the universe unfold before your eyes.

I purchased an Orion mount through one…

I recently decided to invest in an Orion mount for my astrophotography endeavors and turned to telescope.com to make my purchase. After perusing their offerings, I found the perfect mount and proceeded to order it through one of their retailers, OPT. Little did I know that this decision would lead me to one of the most unprofessional and frustrating experiences I have ever encountered in the realm of astrophotography. Initially, the mount was slated for shipment in April. However, to my dismay, the delivery date was continuously pushed back, first to May, then to June, further to July, and now I have been informed that it won't be shipped until September - if it ever gets shipped at all. To compound the issue, the payment for the mount was already deducted from my account at the time of purchase, which only added to my growing discontent. What truly baffled me was discovering that orders placed directly through telescope.com's website were being prioritized over those placed through their official retailers like OPT. This meant that individuals who had placed their orders after mine were receiving their mounts while I was left waiting in a seemingly endless queue. The blatant disregard for customers who had chosen to support their official retailers left me feeling undervalued and disillusioned with the entire process. As a passionate astrophotographer, this entire ordeal has not only caused significant inconvenience but has also tarnished my perception of telescope.com and the brand it represents. The excitement and anticipation of using my new mount have been overshadowed by the numerous setbacks and the apparent lack of transparency and accountability in the handling of orders. In conclusion, my experience with telescope.com has regrettably been marred by delays, mismanagement, and a concerning lack of consideration for their customers. If there is one thing I have learned from this disheartening experience, it is the importance of a company's commitment to professionalism and customer satisfaction. For now, I am left hoping that my long-awaited mount will eventually find its way to me, despite the disappointing journey it has taken to get there.

Stars Aligned: Finding Solace in Telescope.com’s Orion Mount

Embarking on a journey to capture the wonders of the universe, I turned to telescope.com for their renowned Orion mount, a key component in my astrophotography setup. Although my excitement was palpable, the path to obtaining this pivotal piece was fraught with unforeseen delays and setbacks. Initially reaching out to telescope.com through one of their esteemed retailers, OPT, I eagerly anticipated the arrival of my Orion mount in April. However, as the weeks unfolded, the anticipated delivery date shifted to May, then to June, and even further to July. The frustration and disappointment grew exponentially as the prospect of obtaining this cherished equipment slipped further from my grasp. Despite the mounting delays and uncertainties, what truly perplexed me was the company's preferential treatment towards orders placed directly through their website. While individuals who had ordered long after me rejoiced in receiving their mounts promptly, I found myself grappling with the disheartening news that my shipment wouldn't be processed until September, leaving me in a state of limbo. The lack of transparency and communication throughout this arduous ordeal left me disillusioned, questioning the professionalism and integrity of telescope.com. As a passionate astrophotography enthusiast, this experience stands out as one of the most disheartening encounters in my pursuit of capturing the beauty of the cosmos. Through the midst of this turmoil, I hold onto a glimmer of hope that my Orion mount will eventually find its way to me, serving as a beacon of light amid the dark clouds of uncertainty. Despite the challenges faced, I remain steadfast in my belief in the transformative power of stargazing and the profound impact it has on our lives. In the realm of stardust and celestial wonders, may Telescope.com rise above these tribulations, aligning the stars once more for passionate stargazers like myself.

Purchased the XT10 dobsonian

# An Unforgettable Stargazing Experience with Telescope.com's XT10 Dobsonian ## A Personal Journey into the Cosmos My journey into amateur astronomy took an incredible turn when I decided to purchase the XT10 Dobsonian telescope from telescope.com. Let me tell you, words cannot fully encapsulate the awe-inspiring experience that awaited me. ## A Stellar Customer Service Experience From the onset, this purchase was marked by exceptional customer service. The dedicated team at telescope.com, particularly John, went above and beyond to resolve a potential customs issue. His swift action and commitment to ensuring a seamless delivery process left me thoroughly impressed. I was particularly grateful for the prompt resolution, as it allowed me to delve into my new acquisition without any unnecessary delays. ## A Glimpse into Radiant Expanse Guiding the XT10 Dobsonian towards the night sky unveiled a breathtaking panorama of celestial wonders. The clarity and precision rendered by this optical marvel underscored its status as a game-changer for stargazing enthusiasts. Each session with the XT10 Dobsonian felt like a personal odyssey into the boundless expanse, as I marveled at the intricate details of distant celestial bodies. ## A Testament to Quality Craftsmanship The XT10 Dobsonian's robust build and intuitive design personify a commitment to quality. As I maneuvered the telescope, its seamless operation and stability became apparent, elevating my stargazing experience to unprecedented heights. Whether I was following the trajectory of constellations or observing elusive phenomena, the telescope's reliability was unwavering. ## A Magnified Sense of Wonder In essence, the XT10 Dobsonian telescope from telescope.com has redefined my perception of the cosmos. It has imparted a profound sense of wonder, allowing me to forge an intimate connection with the starlit tapestry above. My interactions with telescope.com have also left an indelible mark, showcasing their unwavering dedication to customer satisfaction. In conclusion, I can confidently affirm that the XT10 Dobsonian is not merely a telescope; it is a conduit to profound moments of astronomical revelation. Coupled with telescope.com's exemplary service, this purchase has been nothing short of extraordinary. In the grand narrative of stargazing, the XT10 Dobsonian stands as a beacon of exceptional craftsmanship and resplendent exploration. If you're seeking a transformative stargazing experience, I wholeheartedly recommend immersing yourself in the celestial wonders with telescope.com's XT10 Dobsonian. It's not just a telescope – it's an invitation to behold the universe in all its resplendent glory.

Unforgettable Stargazing Experience with the XT10 Dobsonian Telescope at Telescope.com

Let me share my exceptional experience with the XT10 Dobsonian telescope from Telescope.com. As an avid stargazer, investing in a high-quality telescope was a dream come true. The XT10 did not disappoint - its clarity and precision exceeded my expectations, allowing me to discover celestial wonders like never before. However, my journey was not without its challenges. When faced with unexpected import charges from customs, John from Telescope.com promptly stepped in to resolve the issue. His dedication to customer satisfaction and problem-solving skills transformed a potentially stressful situation into a seamless and pleasant experience. I cannot express my gratitude enough for the outstanding service I received. Thanks to John and the team at Telescope.com, I can now gaze at the stars with unparalleled clarity and joy. My astronomy adventures have been elevated to new heights, thanks to the XT10 and the exceptional customer service. I am truly delighted with my purchase and the overall experience.